very likely to recommend. Had a wonderful experience with everyone involved

The quality of materials and workmanship in our home does not match the price point that we paid. Many things that I would expect from a million dollar home in 2026, such as PEX piping or ZIP System sheathing, are absent. Had I known these things before signing the contract I would have chosen a different builder. These are choices that saved Ashton Woods money in the short term and will cost the home buyer in the long term.

Over a month and I still don’t have keys for all my doors. The vinyl flooring has deep scratches and paint was dribbled around the floor. Several pieces of trim are damaged and it looks like the dirt was painted over in some locations. These are just the things I can see. I can only imagine how bad the stuff I can’t see must be.

Top notch every step of the way.

I would recommend Ashton Woods without hesitation. The home design, quality of the finishes, spacious room layouts, and, most importantly, the outstanding people behind the entire experience all reflect a strong commitment to quality and professionalism.

Every aspect of the process exceeded my expectations, and it is clear that AW takes great pride in delivering an exceptional product and customer experience. I would confidently recommend AW to anyone looking for a new home.

The team was great to work with.

I highly recommend Ashton Woods to anyone looking to purchase a home. The quality of the material, layout and design, along with the knowledgeable staff made this a truly remarkable experience. Thank you

As a real estate broker in Florida with over 20 years of experience, I’ve learned that choosing the right builder is one of the most important decisions a buyer can make.

I chose Ashton Woods Homes because of their craftsmanship, value, customer service, warranty, and the trust they have earned. Nothing is ever perfect, but with Ashton Woods, the odds are in your favor.

Based on my personal experience, I would definitely recommends and purchase from them again.

I'm not happy with Ashton Woods. You've created problems for me that were unnecessary and you left me to solve them alone. you provided the wrong mailbox keys and it took over a week to get new ones. You didn't provide a way to build a mainline water loop back to my garage. You under scoped my electrical panel leaving the cost to upgrade to support minimal power mine. End-to-End I think you have a poor product with even worse service. I would never purchase an Ashton Woods property again, nor would I ever recommend you.

Beautiful product. Loved having the ability to semi custom most of our spaces.

Very helpful with repairs under warranty

Ashton Woods Home was very professional. The project manager was awesome—every time I had a question, he was attentive and answered all my concerns. Even after the house was built and we moved in, if we saw him in the area, we could stop him and ask any questions or discuss any concerns, and he was always willing to help.
Everyone was very professional, including Mike, the sales representative. Every time we visited the office, he was attentive, and if he didn’t know the answer to our question, he would get back to us or direct us to someone who could help.
At the Design Center, Kelly Cornell was wonderful. She had a lot going on, but she always got back to me. She was very helpful in coordinating colors, very patient, and explained in detail why certain things would or wouldn’t work. She made the process of picking out the design very smooth and enjoyable.
I would highly recommend Ashton Woods and their design team. Everyone was on a different level of professionalism, and their courtesy was outstanding. Whenever we had a problem or issue, we weren’t given the runaround.

We are very pleased with the quality construction of our new home. My husband had his own finish carpentry business so he is very picky about the small details. We looked at several new communities and Ashton Woods was one of the top two.

The entire process went very well for me. All my interactions from sales, studio, and construction were positive. Highly recommend AW.

Likely to recommend

The whole building process was a great experience with Ashton woods and the house turned out better than expected.

The Warranty department is sometimes unresponsive

First, we want to emphasize that we want to love the house overall and genuinely enjoy coming home to it every day. My wife especially loves the home, and we are thankful for it. Our goal is not to be negative, but rather to ensure that the items below are properly addressed so that Ashton Woods stands behind the quality of its product and corrects the deficiencies while the home is under warranty. We closed on 30 April and moved in on May 11th. We are just over 30 days living in it and these concerns need to be addressed.

Kitchen

1. Kitchen Counter Separation
* The caulking between the kitchen countertop and wall has cracked and separated.
* There are visible gaps developing between the counter and wall that need to be repaired and properly finished.
2. Cabinet Soft-Close Issue
* Only one cabinet appears to be soft-closing.
* The remaining cabinets do not have the same operation and need to be evaluated for consistency.
3. Kitchen Outlet Grout/Finish Quality
* There is cracked grout around the kitchen outlets.
* The finishing work around these areas is poor and noticeably below the quality expected in a new home.

Garage / Building Envelope

4. Garage Sealing and Pest Intrusion
* The garage is not properly sealed.
* Bugs and other pests are regularly finding their way inside.
5. Garage-to-House Wall Air Leak
* There is a large gap near the baseboard area on the wall separating the garage from the living space.
* Cold air is leaking through this area.
* Exposed tape, a protruding nail, and visible insulation can be seen.
* This shared wall backs up directly to the kitchen area (refrigerator and kitchen counter).
* The wall needs to be properly sealed and repaired.

Exterior

6. Driveway/Concrete Finish
* The concrete finishing around the driveway is noticeably poor.
* The appearance is inconsistent and detracts from the overall look of the home.
7. Foundation Damage
* On the left side of the house, there is a significant chunk missing/damaged on the exterior foundation area.
* This should be repaired and sealed to prevent weather-related deterioration and further damage.
8. Front Door Sealing
* The front door is not properly sealed.
* Daylight can be seen through portions of the door.
* Bugs can easily enter through the gaps.
* The weatherstripping and sealing need adjustment or replacement.
9. Front Hose Bib Attachment
* The hose connection on the front of the house is loose and not securely attached.
* It needs to be properly fastened.

Bathrooms

10. Upstairs Bathroom Caulking
* The upstairs bathroom requires touch-up caulking.
* The sink countertop area shows visible separation from the wall.
11. Master Bathroom Grout and Caulking
* The grout below the shower area requires touch-up.
* The caulking around the vanity/countertop also needs attention.
12. Bathroom Door Latch
* One bathroom door does not properly latch when closed.
* The door hardware and alignment need adjustment.

HVAC / Comfort

13. Bedroom Above Garage Runs Hot
* The bedroom above the garage consistently runs approximately 3–4 degrees warmer than the rest of the house.
* Airflow to the room is noticeably weak compared to other rooms.
* Due to our autistic son being particularly sensitive to heat and running warm, we had to purchase a portable air conditioner for his room.
* The HVAC airflow and temperature imbalance need to be evaluated and corrected.

Water Heater / Service Experience

14. Water Heater Failure Shortly After Move-In
* Approximately one week after moving in, the water heater stopped working.
* A technician was initially sent out who identified the issue as an electrical connector/nut.
* The water heater worked only briefly before failing again.
* A subsequent visit determined that a fuse needed replacement.
* While the issue was ultimately resolved, it was disappointing to experience a water heater failure so soon after moving into a new home.

Closing Statement

We truly enjoy our home and are grateful to be Ashton Woods homeowners. Our concerns are not intended to be complaints for the sake of complaining, but rather legitimate quality, workmanship, performance, and warranty items that we believe should be addressed. We would appreciate Ashton Woods standing behind its product and correcting these issues so that the home reflects the level of quality expected from a newly constructed residence.

After moving in, problems started small but so annoying. I have to constantly schedule things. My garage door faulty and still waiting to be hopefully fixed.
Pine needles used to cover yard is so useless and dirty. Each visit to outside requires cleaning home because they are carried inside. Already punctured bottom of my feet multiple times.
I am very upset about this.
Asked hoa about fence approval month ago and still no response.
I already told my real estate agent hiw unsatisfied i am. If home was returnable, i would return it in a heart beat. My first dream home became my nightmare. So NO I am not satisfied at all.

From the moment we met with Ty Wells in the sales office to the final meeting with Trey Woodall we were impressed with the professionalism of everyone involved in the build of our new home. It was like nothing we had ever experienced before and we are incredibly grateful for that.

This is most outstanding and professional team I ever meet, they are really friendly and knowledgeable on everything we need.

Most seamless home purchasing experience I’ve had by far. Exceptionally knowledgeable professionals working with us on our home and couldn’t be happier with our choice to move into this Ashton Woods home in this neighborhood. 10/10

Our first home with Ashton Woods was fantastic. This one was rushed with resulted in a sewage backup where feces was all in the bathtub and in a different room overflowed into the living room onto my child’s shoes. This was due to a stopper ball left in the pipes and everything overflowed the day after we signed the papers. Ashton Woods paid for cleaning but it was so unfortunate that happened. Then after a few months our dryer almost caught on fire because another stopper for the vent was left by the builder. That’s dangerous. Again very disappointing

A good construction company, congratulations!

We’re happy in our new home. Definitely recommend to a friend.

I like the fact they were straight forward with me. what they promise is what they delivered and they involve you in the process.

After moving in and seeing the quality of the work that was done, I’d never recommend Ashton Woods. Paint all over the floors and baseboards, windows, throughout the house, toilet seats put in crooked and squeaky, faucets that spray water on the side instead of straight down, electrical outlets painted over, scratches in baseboards, and a severe infestation of midges that keep you from entering your own home through the front door. It’s appalling.

The Ashton Woods Homes' quality build and finishes are excellent, and their sales and service team, along with the follow-through, is very good.

In general, I do like the design of my home and the overall construction of it. The neighborhood is nice.

Everything was handled very professionally and respectfully

They are absolutely excellent.

First off the heat wasnt working then the a/c was out for 2 weeks. I spoke to everyone and anyone and there was no sense of urgency at all. Finally the a/c was fixed and to our shock the attic was never insulated at all!!! They did send a company out to blow insulation into the attic rather quickly but how was this possible?! Was the attic never inspected. Now we worry and wonder about mold since the house was in the 80’s for about 2 weeks. Oh and still wondering where the garage door openers are… we never got those either. I am extremely disappointed with this whole ordeal. So no i would never ever recommend this company/builder to anyone… ever!!

Great attention to detail by the project manager Gus!

We would absolutely recommend Ashton Woods to a friend. The home buying process was seamless from start to finish, and our agent kept us well-informed every step of the way. We truly love our home. The finishes are beautiful, and the overall quality exceeded our expectations.

Shortly After purchasing our new house we found out that there was no hot water . Filed a warranty claim and plumbers showed up and diagnosed the issue as crossed water piping . The house was plumbed incorrectly where the hot water went to the cold said and the cold water went to the hot side . My whole house was then cut open on numerous walls and on the concrete floor to correct the problem . As of today 3/27/26 , the repairs are still ongoing . We closed on our new house on Feb 12 .

Ashton Woods Homes builds very nice homes. They are well designed and distributed. They are very good. I am satisfied.

Touring this Ashton Woods house for the first time felt like no other house tour we had been on. It was that surreal feeling of “wow, we found our home.” The layout and design of this home felt like the exact space and feel we wanted. It was a blank canvas for us to make it ours. Not only was the house exactly what we pictured ourselves in, but the sales representative and project manager answered every single question in a timely and detailed manner. They were truly invested in us and our race to get this home before the new year. I cannot recommend Ashton Woods enough.

Yes.

Overall, the quality of the product and ability to customize it is superior to other builders in a similar price range. Everyone from sales, design and construction was very nice and helpful, and we enjoyed the process of building our home with Ashton Woods. We have already recommended it to other friends.

Yes. But they need to improve regarding the closing process and ensuring that payments are transferred correctly and within a timeframe. Because I left my parents, requested the payment several times, and my request was not granted. Therefore, there was not enough time for the payment to be credited to the creditor's account. As a result, I suffered financial losses.

Ashton Woods Homes is very good.

They met the timeline. They delivered on their promise of having the home built in 100 days.

Simply amazing! Gus was incredible!

We love our home.

Overall, the home’s quality, the team’s professionalism, and their commitment to proactive communication.

Mary Ann was a tremendous help during the buying process. Even though there were difficulties she was able to manage it and be able to keep us as well informed as she could of the ongoing situation. She spent countless hours talking to us on the phone..
Also during the buying process Ross went out of his way to ensure that everything that we requested was done perfectly. Everything we presented himeitj he made the necessary corrections to exceed our expectations.

Very likely to recommend. Especially, if Brade, Ross, and Rachel are involved.

The sales person was very unprofessional and not very communicative. She made me a favor of selling the house rather than me, was her words. The sales person and realtor were not really good. Overall, the project manager and the warranty people that were part of the warranty were good.

Great builder. Quality home with fantastic custom design choices.

We are not impressed with the quality of AW homes and the quality of the tradesmen hired to build out the home.