Mainly due to what I consider poor communication on the project and follow up. I felt like I was on a very long list of clients and didn’t get the response expected. I went with Apple because I was told the claim process would be seamless because Apple is preferred contractor. I did not find that to be the case at all. It was a very choppy claim process with lots of confusion on status. I never met the consultant on the project not once.
However the contract who completed the project was efficient and professional so my rating is mixed.

Quick, high quality, fair price

Did a good job

Apple Roofing completed my roof promptly and cleaned up after themselves well. I wasn't home, but I spoke with Josh Brown during the project, who was very courteous and friendly. Overall, it was a good experience.

First time using Apple Roofing and yes I would recommend

Their professionalism and attention to detail

I would recommend them to a friend because they did a wonderful, detailed job.

I really appreciated the way they communicated, always letting me know when they were coming, calling a day ahead of time. They answered all my questions really well and had a lot of patience with me in explaining things. I was very pleased with their service.

I have known Saint Raphael Roofing for over 12 years, they did work for me in my previous house and I always recommend them to my friends and neighbors. I'm so glad that we hired them again, we are very pleased with our new roof.

Prompt and on time.

The last part of the job was not done correctly or finished

They did a great job. They left it better than when they started.

I am very impressed with Apple Roofing. They were her right after our hailstorms. They were very thorough in everything they did. I appreciate their quality of work. Thank you.

Didn't know how to install gutters, arrived unannounced one day and scared my wife while she was still in bed and the flashing along the chimney was not dome. They stayed that they left the flashing to the chimney company to do. It was Apples responsibility to replace all necessary flashing.

They didn't clean up completely.

Fast response at all levels

Quick professional service.

Our sliding door was damaged by the patio concrete company. They were thankfully willing to pay for it but it required a bit of back and forth with them and Apple Roofing. Benjamin was very professional and communicative throughout the whole process. Very relieved it was taken care of correctly!

Josh Brown is the most honest sales person that I have ever dealt with.

I like how the finished job looks

Brian helped me go through the whole process of filing the claim with my insurance, and he really helped me a lot. I was going to pay out of pocket and I feel like he saved me by telling me about filing a claim through the insurance. I thought it was going to be a big hassle, but he made it simple.

I would rate the salesperson, Joshua Sterke, ten stars. He was really good and very professional.

They were very responsive, showed up on time and were very professional. They gave me options, there was no high pressure and they backed it up with pictures from the drone of the damaged section of the roof.

They were very professional, the product is of excellent quality, and I am very satisfied with what they did. They went above and beyond my expectations, and they started and finished the project extremely fast. Again the quality is very good. They cleaned up everything and cleaned up stuff I did not expect them to. I have not gotten a nail in my tire, so, life is grand.

I had a unique experience with Apple Roofing. My claim and the Apple Roofing inspection took forever and they had to come out 3 or 4 times. Once they did come and start the job, it was a quick and professional turn around.