Architects and customers are specifying more and more stain grade millwork. Even with your greatest efforts, some woodwork will be damaged during construction. When the punch list shows up with dents, scratches, mars and other wood damage, what do you do? These expensive items must be restored, repaired, and refinished to the original condition or replaced in order to make your customer satisfied.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Historic restoration (162)
Storm damage restoration (162)
Water damage restoration (161)
Entry doors (122)
Green building & remodeling (122)
Fire damage restoration (39)
Tree damage restoration (39)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Alkat Restoration relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Alkat Restoration in Raleigh, NC; Durham, NC; Cary, NC; Morrisville, NC; Garner, NC; Charlotte, NC; Winston Salem, NC; Wilson, NC; Pembroke, NC; Wilmington, NC; and 22 other cities in North Carolina, Florida, South Carolina, New York and Maryland.
In this report, Alkat Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in June 2016. In that time, 53 out of 158 customers (34%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
Alkat Restoration surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Alkat Restoration customer, if your project doesn't match the above exceptions, and if Alkat Restoration completed work for you after June of 2016 but you haven't yet received a survey, please let us know.
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