Window Nation, family-owned and operated by 3rd generation window experts, Harley and Aaron Magden, is the 12th largest home remodeling company in the United States, as ranked by Qualified Remodeler Magazine. (more)
They work very hard in bad weather to insure the completion of the job with no complaints.
The quality of the salespeople was top notch. The quality of the installation people was also exceptional. I've been very satisfied with the new windows. They have made a huge difference in both sound proofing and heating efficiency.
I was misled about the amount of drywall finishing that would need to be done but they made it right. I asked not to have a sign in my yard but they left it anyway. They did a good job as far as installing the windows although placement of the picture window was not as I agreed to. It's not a huge issue for me but for some people it would be. Matt should have known better. I was a little surprised they wanted to use my garage for set up.
Our great experience began with John (our salesperson). When he came to our house in October, he was very different from the other 2 salesmen that came by from other companies. There was absolutely NO PRESSURE put on us to make a deal that day. I informed him that money was tight and we needed time to talk it out, and he gave us a few days to do just that. When I contacted him 3 days later and told him that we were interested, he still found a way to save us some money on the job even after he essentially had the sale. Very, very nice guy. A week after the job, he stopped by to check out the windows and I told him that we couldn't be happier with him or Gene (the installer).Next was Gene, the local Window Nation installer. The windows were installed in a very timely fashion (some heavy rain three days in a row postponed the job but Gene was very apologetic, even though he obviously could not work in winter rain). After the job was pretty much finished, I called Gene and asked if he could add a little extra trim around the insides of the windows and he came over from another job in Philadelphia to make sure the job was done right. He was an outstanding gentleman, just like John!As for the windows, they are beautiful! They are a HUGE improvement over the junk aluminum windows that came with the house. It's too soon to see a difference in our heating bill, but the furnace has been running a lot less frequently and our drafty back family room is no longer drafty.So, in short, the Vytex windows are great and Window Nation really won me over with respectable, considerate and all around nice people to work with. I highly recommend them.As an afterthought, their financing plan was very reasonable and made this window job very affordable based on our very tight budget.
I am very pleased with the new windows and I think the installation crew was outstanding.
Window Nation came to my home, qualified and understanding. They have very good products.
the work crew was actually a few minutes early and they went right to work. They put down floor coverings and as they removed the old windows they put plastic over the openings to keep the cold air out. The worker who was in charge of the installation always answered any questions I had.
The installation crew was professional and worked in a timely manner. They were very organized.
We were very impressed with the product and how hard the crew worked to install the windows. Very high quality work.
Window Nation did a great job on the windows I had installed and I would definitely recommend them to family and friends.
Compared to the windows I had taken out, it is a noticeable improvement right away. These are good looking windows .The old windows were ratty and drafty This ia a 100 percent change in the right direction.
The installation crew was just adorable. They didn't speak English, but they communicated very well with me. They did a wonderful job.
I found the entire process to be quite satisfactory. Just remember as the window installers are working, instant gratification is not an option, you need to agree to the process and allow the workers the time they need to get the job done right.
I appreciated the lower pressure sales than other sellers. The install team was very good, especially the capping on the outside. Care was taken, and it shows. Very happy with the windows so far.
Window Nation was excellent company to work with. They were responsive and explained all the steps in detail. The workmanship was of high quality and the installation crew left the areas very clean.
Our new windows and doors were installed ahead of schedule, by absolute professionals, and we felt the difference in room temperature on the very first night. Each Window Nation representative we dealt with, both on the phone and in person, was completely professional, knowledgeable, polite, and efficient., Additionally, not only was our quoted price less expensive by several thousand dollars when compared to other estimates we'd received, but Window Nation's 60 day price guarantee puts them way ahead of their competitors in the home improvement industry. Most importantly, the quality of Window Nation's products is equal to or greater than all the other "big name" home improvement companies. We would not hesitate to recommend Window Nation to everyone we know.
They were very professional, their service was prompt, and I would recommend them to anybody.
Crew was very thorough and professional and did an excellent job with our installation.
I was very impressed with the way they were organized geting things ready before they started to work on the windows.
From start to finish Window Nation was EXCELLENT!
As a GuildQuality Guildmember, Window Nation relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Window Nation in Cleveland, OH; Alexandria, VA; Washington, DC; Baltimore, MD; Charlotte, NC; Akron, OH; Woodbridge, VA; Silver Spring, MD; Parma, OH; Medina, OH; and 896 other cities in Ohio, Maryland, Virginia, Pennsylvania, North Carolina, and 6 other states.
In this report, Window Nation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 10,063 out of 15,614 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2015.
Window Nation surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Window Nation customer, and if Window Nation completed work for you after February of 2011 but you haven't yet received a survey, please let us know.
Window Nation is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Window Nation must survey all of their customers.
If you are a recent customer of Window Nation and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Window Nation's application.