About this companyView all
Window Nation, family-owned and operated by 3rd generation window experts, Harley and Aaron Magden, is the 12th largest home remodeling company in the United States, as ranked by Qualified Remodeler Magazine. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 22,048 customers surveyed, 13,799 responded (63%)
Types of workView all
Windows & doors (21,304)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by D.D.J. of Painesville, OH
I invited Window Nation for an estimate because I am acquainted with a member of the owners extended family. But I hired Window Nation and look forward to working with them again because of the excellent customer service. From the first sales call to change orders to installation, the Window Nation team was friendly, helpful and made it clear they appreciated our business. Sad to say, we're accustomed to home repair professionals who complain about the challenges of working on a 95-year-old house. But the Window Nation team saw the value in our home and were genuinely interested in helping us improve that value.
Review by K.S.D. of Cleveland, OH
Review by Gene W. of Reisterstown, MD
Review by Danyelle R. of Montgomery Village, MD
Review by Jim S. of Parma, OH
Review by James S. of Cleveland, OH
Review by Johnathan I. of Laurel, MD
"Recognize Excellence" comment from Upper Marlboro, MD
The salesperson was great. His name was George.
"Area Of Satisfaction" comment from Upper Marlboro, MD
It was much faster than I originally thought. They were in and out in four hours. We were very pleased with that.
"Area For Improvement" comment from Baltimore, MD
The whole process, workmanship and materials have exceeded expectations.
- Angie's List
- Better Business Bureau
- ENERGY STAR
- EPA Lead-Safe Certified Firm
More about Window Nation
As a GuildQuality Guildmember, Window Nation relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Window Nation in Cleveland, OH; Alexandria, VA; Washington, DC; Akron, OH; Baltimore, MD; Woodbridge, VA; Parma, OH; Silver Spring, MD; Canton, OH; Charlotte, NC; and 1142 other cities in Ohio, Maryland, Virginia, Pennsylvania, North Carolina, and 6 other states.
In this report, Window Nation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 13,799 out of 22,048 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
Window Nation surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Window Nation customer, and if Window Nation completed work for you after February of 2011 but you haven't yet received a survey, please let us know.
2016 Guildmaster Application
Window Nation is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Window Nation must survey all of their customers.
If you are a recent customer of Window Nation and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Window Nation's application.