Window Nation
910 Cromwell Park Drive, Suite 102Glen Burnie, MD 21061(410) 766-8488

Window Nation, family-owned and operated by 3rd generation window experts, Harley and Aaron Magden, is the 12th largest home remodeling company in the United States, as ranked by Qualified Remodeler Magazine. (more)


Customer Feedback Summary

Of 13,452 customers surveyed, 8,777 responded (65%)
Likely to Recommend
93%
Clean & Safe
96%
Professional & Organized
94%
Communication
90%
Construction Quality
95%
Sales Knowledge
95%
Schedule
94%
Work Done Right
90%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

1,424 Reviews
1,265
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  • review
    O.A.Y.
    Bowie, MD
    Sep 17, 2014
    Window Nation

    Windows and Roof were done and we love the work. It was a fast and easy process. All staff were professional and courteous. Would definitely use them again and recommend to friends.

  • comment
    Area Of Satisfaction
    Strongsville, OH
    Sep 17, 2014

    The customer service regarding the documnets and financing was completed quickly. All my questions and issues were addressed.

  • review
    B.A.R.
    Springfield, VA
    Sep 16, 2014
    Window Nation

    Because of our answers to 17 and 19 above, perhaps these are overly personal or too specific for us to wish to "go public" with them and we do hope that you will understand our reasoning on this matter.Thank you.Roger and Beverly Dahlin

  • review
    D.A.K.
    Aurora, OH
    Sep 16, 2014
    Window Nation

    I would definitely recommend Window Nation to any family or friends. Completely satisfied from beginning to end of getting our windows installed. Very professional & knowledgeable. They get a 5 star rating in my opinion!

  • review
    Sean R.
    Philadelphia, PA
    Sep 16, 2014
    Window Nation

    Window Nation is the worst company I've ever had to deal with in my entire life. Their products are misrepresented, their sale staff are not trained properly on there products. Their work staff is not really trained on customer service they show up dirty and wear their filthy work boots in your house with no protection.

  • review
    George C.
    Hanover, PA
    Sep 16, 2014
    Window Nation

    I was extremely satisfied with everything I experienced with Window Nation from the initial meeting and handshake to the final presentation the quality of work and product I was offered was exceptional and I am very happy with the product I purchased and who installed it.

  • comment
    Area Of Satisfaction
    North Royalton, OH
    Sep 15, 2014

    I was most satisfied with the professionalism from the salesperson to the crew. It was really a great experience.

  • comment
    Recognize Excellence
    North Royalton, OH
    Sep 15, 2014

    I'd like to recognize the crew. They did a fantastic job. I couldn't have asked for nicer people. They did a great job.

  • review
    M.A.C.
    North Royalton, OH
    Sep 15, 2014
    Window Nation

    From the salesman to the factory to the people that set up the service to the crew of Window Nation, I couldn't have asked for a better job. They did a fantastic job.

  • review
    P.A.L.
    Eastlake, OH
    Sep 13, 2014
    Window Nation

    Sales Rep. Markiss Criswell gave us a very educational presentation on our windows. He was very patient with us making our decision. Thank You Window Nation for the good quality windows.

  • review
    A.A.K.
    Mc Lean, VA
    Sep 11, 2014
    Window Nation

    Bob Klutz from Window Nation was very direct in giving us an estimate on the types of windows and showing how his company's product compared to what other places offer. The installation itself was on par with that initial experience. I greatly appreciated how neat they kept the job site.

  • review
    Donna H.
    Hudson, OH
    Sep 10, 2014
    Window Nation

    I absolutely love my new windows! The staff and installers were wonderful and very professional. They showed up when they said they would and when a problem arose they did their best to correct it. I am very pleased with the workmanship and how quickly and efficiently the installers worked. I would definitely recommend them to a friend and will use them again in the future for my next home renovation project!

  • review
    R.A.T.
    Millersville, MD
    Sep 10, 2014
    Window Nation

    Window Nation did beat a MAJOR competitor’s price, even the price they (competitor) gave me on a call back because I turned them down. Window Nation did not play any games and gave me the best price up front, not with a call back. The windows were exactly what I ordered, installed one at a time to minimize heat/cooling loss. Work was as quite as it could be and quality of work was outstanding. The two men arrived on time, were dressed cleanly, and were careful not to dirty or disturb anything in my home when they had to enter. The most visible part of the job (other than the window) is the chalking. This is where many jobs start to look really bad because care is not taken to make it look uniform. These men did an OUTSTANDING job and my windows look professionally installed. They were cleaned and the chalk was perfect. I am unsure my first estimate (another company) would or could have done such a great job. Thanks Window Nation!! AA++ Service

  • review
    H.A.M.
    Laurel, MD
    Sep 10, 2014
    Window Nation

    Both the salespeople and the staff were very knowledgeable and very helpful. My wife and I couldn't be happier with the service that we were provided.

  • review
    Rennie G.
    Hyattsville, MD
    Sep 09, 2014
    Window Nation

    I was just about to recycle my newspapers when the Window Nation ad caught my eye. Since I was in the market I went on their website to request information. Moments after clicking submit my phone rang. From the time I looked at the ad to the haul away of my old windows and patio door, the service I received from Window Nation has been nothing short of impeccable. Gina was the first person I spoke with and after a seamless installation experience she was the last person I spoke with when she called to check on my project, wish me a nice weekend and thank me for my business. That is how I like to be treated. When it comes to customer service Gina is on a whole different level. I am beyond pleased with my experience with Window Nation and I would not hesitate to recommend them to anyone.

  • review
    C.A.T.
    Glenside, PA
    Sep 08, 2014
    Window Nation

    Wind Nation was on time, the sales man explain the product thoroughly, he showed us the heat lamp test where the cool air stayed in, and it was overall a wonderful experience.

  • review
    R.A.D.
    Grafton, OH
    Sep 08, 2014
    Window Nation

    From beginning to end our Window Nation experience was very pleasant. Our sales rep was on-time, friendly, knowledgeable and professional. The install crew was very considerate, friendly & professional and did a meticulous clean up afterward. Very pleased.

  • review
    A.A.M.
    Wrightstown, NJ
    Sep 06, 2014
    Window Nation

    From the sales presentation to the actual window installation the staff at Window Nation was incredibly professional, knowledgeable and responsive to any concerns we had. We are extremely satisfied with the process and the products provided. We would recommend this company for all your needs.

  • review
    J.A.A.
    Cleveland, OH
    Sep 05, 2014
    Window Nation

    The installers Alex and Tom did a great professional job on my windows. They were very thorough about explaining the window features and left the work areas spotless !! I highly recommend Window Nation!!!

  • review
    S.A.B.
    Herndon, VA
    Sep 05, 2014
    Window Nation

    Window Nation was very professional. They gave me a quote over the phone. They follow through and answered all questions via phone or email. The day of installation was thorough, professional, and quick.

More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
  • ENERGY STAR
  • EPA Lead-Safe Certified Firm
GuildQuality Member
Guildmember
Since 2011
GuildQuality Master Award Winner
Guildmaster Award Winner
2013, 2014

Types of Work

  • Windows & doors (12,706)
  • Siding (5,696)
  • Roof (28)
  • Gutters (3)

Recent Activity

  • 9/18/14 Window Nation received feedback from 3 customers.
  • 9/18/14 Window Nation received feedback from a customer in Lorain, OH.
  • 9/18/14 Window Nation received feedback from 3 customers.
  • 9/17/14 Window Nation received feedback from a customer in Woodbridge, VA.
  • 9/17/14 Window Nation received feedback from a customer in Silver Spring, MD.

More about Window Nation

As a GuildQuality Guildmember, Window Nation relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Window Nation in Cleveland, OH; Alexandria, VA; Washington, DC; Charlotte, NC; Baltimore, MD; Akron, OH; Woodbridge, VA; Silver Spring, MD; Parma, OH; Columbia, MD; and 764 other cities in Ohio, Maryland, Virginia, North Carolina, South Carolina, and 6 other states..

In this report, Window Nation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 8,777 out of 13,452 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.

Window Nation surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Window Nation customer, and if Window Nation completed work for you after February of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by Window Nation since February of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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