Window Nation, family-owned and operated by 3rd generation window experts, Harley and Aaron Magden, is the 12th largest home remodeling company in the United States, as ranked by Qualified Remodeler Magazine. (more)
I would like to share how wonderful and thoughtful the installers were. My granddaughter was asking a thousand questions and they were very kind in responding to her. The work was done timely and the windows look great. They showed us everything we needed to know. Thank you.
I would recommend would recommend Window Nation due to fine quality of work
The sales pitch went fine, but after that we heard crickets. WN failed to coordinate with our contractor to install the windows as had been agreed on and added to the contract. That meant I took a day of leave to be here, which annoyed me a great deal. George never answered my emails about timing, and the measurer had incorrect diagrams for the windows. The installers were great--quick and professional. But I would not recommend WN because of the lack of communication and the failure to adhere to what was agreed upon and written into the contract.
Window Nation was very professional, prompt, and employed quality installers. We are very pleased with the results.
Everybody was professional!
Customer service was exceptional, the person who gave me the demonstration was very knowledgable. .
Lou was very friendly and knew a lot of what he was selling. He even liked our dog AND our dog liked him.. The crew who put the windows in were brothers. I believe their names were Cory and Jeremy. They arrived on time, did their job well, and cleaned up. Our dog really liked them, too. Everyone involved were pleasant and answered any questions we had. Awesome all around. We really love our new windows
Installation and clean up were expertly done.
job well done.
The installers were great. The work was done fast, professionally, and clean-up was done.
While I am satisfied with the windows and installers, there were two problems that should not have occurred. One was a window was missing from the shipment to my house and the second was a defective window that would not stay up due to problem with the slide control not being attached to the window frame. This should have been caught at the factory and/or by the installers when the window was installed.
I was very pleased with the professional manner and timely work. I'm happy with my windows.
Overall It was a great experience, great customer service and very professional installers.
We were not pressured to buy a higher grade of window than what we required. We felt enough information had been provided on the day of the first visit with Eric to go with Window Nation and not bother with other window companies' offers.
Eric was extremely easy to work with. Scott Decker followed up and made us feel very secure in our choice of Window Nation. The crew was exceptional - they worked steadily and efficiently in a cold, drizzling rain.
The aspect that gave me the most confidence about my experience with Window Nation was Ahmad's knowledge and expertise. He was very kind and polite and ready with an answer for any question we had. We had a screaming 1-year old at the time and he was patient and polite.
It is a very high quality product and my family is very pleased with the results.
The sales representative was knowledgeable and worked well with us. We would highly recommend Ahmad.
The installers were courteous and respectful. They cleaned up from the project very well. Jim/the head crew member went out of his way to make sure my shades (put up a piece of wood) and shutters were put back on my windowsbecause they would not fit right after installation of new windows and he also put brackets back up on the windows so we could easily put our blinds back up. They cleaned all my windows too!! - Thank you!!!
From our sales representative, John, being very knowledgeable about the windows and quoting a fair price and the installation crew being courteous, respectful, neat and clean, my project was done in an organized and professional manner. They even cleaned all my windows!!! I would definitely recommend Window Nation to a friend.
As a GuildQuality Guildmember, Window Nation relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Window Nation in Cleveland, OH; Alexandria, VA; Washington, DC; Akron, OH; Baltimore, MD; Woodbridge, VA; Parma, OH; Silver Spring, MD; Charlotte, NC; Canton, OH; and 1111 other cities in Ohio, Maryland, Virginia, Pennsylvania, North Carolina, and 6 other states.
In this report, Window Nation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 13,126 out of 21,060 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2015.
Window Nation surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Window Nation customer, and if Window Nation completed work for you after February of 2011 but you haven't yet received a survey, please let us know.
Window Nation is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Window Nation must survey all of their customers.
If you are a recent customer of Window Nation and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Window Nation's application.