Sales was great, install was done in one day, but we are two months in of trying to get a check owed to us for 2 windows and it is not being resolved.

the gift card $500 was promised for restaurant but came in for windows and door. we can never use it. that's not honest
three people showed up to do windows, as soon as I left for work, half hours later, two left and only one was doing the windows and the only one who spoke English was home talking to me on the phone. I thought he was working at my house.

It took 18 month to get the job completed minus 2 months we had to wait or the HOA before installing the correct color bedroom window. Only one person in the local office knew anything and would help me and that was Adam. In October 2025 I dropped off in the local office with Pablo an envelope for Jeff Beck and I would bet my last dollar it never made it to Mr. Beck. I did return the $500.00 gift card for future use or a friend in the packet for Mr. Beck.
I would be more than happy to talk with Mr. Beck and the only individual I would recommend or work with at Window Nation is Adam. He's the only one that knows anything and has no excuses.

I never enjoyed spend so much money at one time. Our sales associate was amazing and very knowledgeable. We didn’t feel like we were being sold a product, we felt like we were making an investment purchase.

See comments in the following questions that are the reasons for a 4 star rather than 5 star rating.

Installed wrong sliding door, mistakes happen so not the end of the world. They offered to install the correct door for free, it was ordered, installation was set for last month. Got canceled because of the snow, total understandable for safety. They moved the install date to today. Showed up just to measure and order another door.... even though I have an email stating the other door was shipping from the factory 1/28

W

Excellent quality and service

They were on time and did a great job

Price, service, workmanship

The windows are a great fit! Looks great, but, when your installer put them in,he scratced our siding.
We called, the guy who came out I was not happy with. His statement was it's like getting a brand new floor in once a mark goes in. Oh well, you start not to care!
Now a guy who called about the color of the siding I left him the color of the siding I called him back 3 times no response. I called the office, office told me he was in a meeting, and would call me back before the end of day. And nothing
The same guy called back after a month. And asked .

They were supposed to come back to replace a scratched window and repair things the work crew left wrong, but nobody came back or contacted me.

Communication, just dead silence for months and you can get anyone on the phone

I was not pleased with us being denied to reschedule our appointment even though we called over 48 hours in advance of our appointment. We were told if the weather got too bad that they could finish up another day. That never happened and it was snow and ice on our roof. Not exactly OSHA standards.

Every step in the process was very positive. We really liked our sales associate as well as the installation team. Everyone was very personable, knowledgeable and professional. We are also extremely pleased with the windows ! Great quality and nice looking.

I love the quality of the front door and windows. They are the best windows I’ve ever seen.

Everything was very smooth.

Was not given accurate information around labor warranty. Was told lifetime but it's only 5 years after install. Got told "it recently changed" but feels like a bait and switch. Also picture window has been broken twice during install and repair attempt left black marks on my wall

I feel I traded a old ugly inefficient window for a new pretty inefficient window.

I can’t remember the gentleman’s name, but he was very knowledgeable great to talk to about the product and willing to spend time explaining things.

They should be aware that some details still need attention, and it’s been nearly two months now.

The installers where clean and efficient

Tyler explained everything quite well; I was kept informed of progress every step along the way; the window construction is high quality.

My experience was very good with Window Nation. They did an excellent job. I was very pleased with the windows and the doors. I do have one thing; they have not brought two of my screens for two of my windows. They didn't have them, and they were supposed to bring them back, and I haven't received those yet. Other than that, they did a good job.

Good price, quick work