Window Nation
910 Cromwell Park Drive, Suite 102Glen Burnie, MD 21061(410) 766-8488

Window Nation, family-owned and operated by 3rd generation window experts, Harley and Aaron Magden, is the 16th largest home remodeling company in the United States, as ranked by Qualified Remodeler Magazine. (more)


Customer Feedback Summary

Of 11,508 customers surveyed, 7,529 responded (65%)
Likely to Recommend
93%
Clean & Safe
96%
Professional & Organized
94%
Communication
90%
Construction Quality
95%
Sales Knowledge
95%
Schedule
94%
Work Done Right
90%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

1,219 Reviews
1,075
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  • review
    J.A.C.
    Eastlake, OH
    Apr 23, 2014
    Window Nation

    Window Nation is a good company. The people who did our installation are very knowledgeable and did excellent work. I could not ask for anything better.

  • review
    Kate H.
    Columbia, MD
    Apr 23, 2014
    Window Nation

    I had an good overall experience with Window Nation. The windows look great and were installed very well. My sales person lacked professional boundaries and after he started crossing the line (communication boundaries both context and frequency), I stopped responding to his texts and emails. I had another issue that seems rather strange. Window Nation had me sign a form for financing agreeing to a fee that the finance company would charge me to activate the account. When I called the finance company about the fee, they said they don't actually charge an activation fee and it was just Window Nation charging me more money. I did bring this to the attention to someone at Window Nation and they claim they are sending me a gift card but I haven't received it yet.

  • comment
    Recognize Excellence
    South Euclid, OH
    Apr 22, 2014

    installers were professional and knowledgeable

  • comment
    Area Of Satisfaction
    Rockville, MD
    Apr 22, 2014

    I was most satisfied with Chris. He understood where I was coming from during the sales process. I was direct with them, and told him that I wanted to get a bottom line price. He listened to me.

  • comment
    Area Of Satisfaction
    South Euclid, OH
    Apr 22, 2014

    We were very pleased with the recommendations that Dawn Schneider made for replacing old slider windows in bathrooms with tilt out and the 1/2, 1/4, 1/4 living room bay window.

  • comment
    Additional Comment
    Sandusky, OH
    Apr 22, 2014

    They are all very pleasant, nice, and nice to work.

  • comment
    Area Of Satisfaction
    Sandusky, OH
    Apr 22, 2014

    I was most satisfied with the installation because they were neat, tidy, timely, and worked hard.

  • comment
    Recognize Excellence
    Painesville, OH
    Apr 22, 2014

    Mike Pucella, and the two men that installed our windows and door. The one installers name was Corey, and the other installer was his brother, but I don't remember his name.

  • comment
    Area Of Satisfaction
    Painesville, OH
    Apr 22, 2014

    Very professional, efficient, and reasonably priced.

  • comment
    Recognize Excellence
    Washington, DC
    Apr 21, 2014

    I would like to recognize the installation crew for their exceptional service. They were very professional and did a good job. They took care to protect things and I appreciated that.

  • comment
    Area Of Satisfaction
    Washington, DC
    Apr 21, 2014

    I was most satisfied in their timeliness and that they did what they said they would do. There were no unexpected surprises.

  • comment
    Area Of Satisfaction
    Finksburg, MD
    Apr 21, 2014

    installers knew what to do and the correct way to do it.. all work areas were cleaned completely when they finished

  • comment
    Recognize Excellence
    Canton, OH
    Apr 21, 2014

    Chris was very helpful through the whole process. We also really enjoyed the professionalism and care of the installers on that day.

  • comment
    Area Of Satisfaction
    Canton, OH
    Apr 21, 2014

    Really from start to finish... It is a big decision and overwhelming at times when you look at all the different windows available. Chris was very helpful and couldn't be more informative. There wasn't the huge pressure we received on some of our quotes to buy just a easy process to make the best decision.

  • review
    B.A.K.
    Canton, OH
    Apr 21, 2014
    Window Nation

    First class business with great quality windows at an incredible value! They make a big decision easy and walk you through it every step of the way. The installers are very professional and treat your home with the upmost care. Follow-up was prompt at the end of the install. Window Nation is one of the few companies around that remembers the importance of customer service and care in today's world! Job well done team! Congratulations.....

  • comment
    Area Of Satisfaction
    Pasadena, MD
    Apr 21, 2014

    I was most satisfied with the installation; they did a good job.

  • comment
    Recognize Excellence
    Canton, OH
    Apr 20, 2014

    Installers were very clean and personable!

  • comment
    Area Of Satisfaction
    Canton, OH
    Apr 20, 2014

    Very efficient and clean installation

  • review
    Debbie H.
    Canton, OH
    Apr 20, 2014
    Window Nation

    I was pleased with windows and installation. They did an awesome job and was very clean. Overall cost was high for the windows, more than I wanted to pay. Will see in future how efficient they are.

  • comment
    Recognize Excellence
    Parkville, MD
    Apr 18, 2014

    I'd like to recognize the installer - I believe his name was Lee

More Reviews & Comments

Affiliations

  • GuildQuality
  • Angie's List
  • Better Business Bureau
  • ENERGY STAR
  • EPA Lead-Safe Certified Firm
GuildQuality Member
Guildmember
Since 2011
GuildQuality Master Award Winner
Guildmaster Award Winner
2013

Types of Work

  • Windows & doors (10,768)
  • Siding (3,758)
  • Roof (28)
  • Gutters (3)

Recent Activity

  • 4/23/14 Window Nation received feedback from a customer in Columbia, MD.
  • 4/23/14 Window Nation received feedback from 7 customers.
  • 4/23/14 Window Nation received feedback from 2 customers.
  • 4/23/14 Window Nation received feedback from 2 customers.
  • 4/23/14 Window Nation received feedback from a customer in Lakewood, OH.

More about Window Nation

As a GuildQuality Guildmember, Window Nation relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Window Nation in Cleveland, OH; Alexandria, VA; Charlotte, NC; Washington, DC; Baltimore, MD; Woodbridge, VA; Silver Spring, MD; Akron, OH; Parma, OH; Medina, OH; and 687 other cities in Maryland, Ohio, Virginia, North Carolina, South Carolina, and 4 other states..

In this report, Window Nation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 7,529 out of 11,508 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Window Nation surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Window Nation customer, and if Window Nation completed work for you after February of 2011 but you haven't yet received a survey, please let us know.

If you have had work done by Window Nation since February of 2011 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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