GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
Clients feel comfortable giving honest and accurate feedback to the Guild Quality survey. We appreciate this additional tool to help us know where we are doing well and what we need to improve.
GuildQuality has added value to my company.
GuildQuality provides us with a third party review of our clients. We're doing a good job of getting constructive criticism from out clients when we don't do a good job. This is a way to improve our overall customer satisfaction to an impeccable level.
Victoria and all of your staff are always VERY responsive and helpful for my company's needs and wants. hiring your company was one of the best business decisions we have made.
We really appreciate the credibility Guild Quality provides for our company. We are very happy with the feedback we receive and the service they provide.
Reviews are simple, straight-forward and easy to complete without registering a ton of personal information.
GuildQuality is a great tool to monitor your employees and customer feedback.
GuildQuality is a great tool for us, providing us with reviews that are easy for future customers to find and easy for current customers to provide.
THE BEST. ALWAYS THERE WHEN NEEDED. KEEP UP THE GOOD SERVICE. THANKS, J
Guild Quality has been easy to work with and they offer a lot of quick links to share comments and reviews. Signing up with guild has helped tremendously in showing our companies credibility.
We have been happy with the service that we have gotten with GuildQuality and look forward to utilizing them for our clients in the future.
GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.
Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!
We are very pleased with our partnership with Guild Quality.
We've made major strides in implementing processes to ensure higher Customer Satisfaction that would not have been possible without the information Guild Quality brings to the table. The surveying has opened our eyes to things we are doing very well, and others that need work. Because of Guild Quality, we are able to quickly pinpoint the area needing attention, and give it the time it deserves. - J. Eric Walley, Vice President of Sales and Marketing, Stylecraft Builders, Inc.
Overall this ia a great service and I would highly recommend it to any businesses who are struggling to get online reviews. Using "social proof" in your sales cycle will do wonders for your closing ratios, and Guild Quality provides just that!
Our Guild Quality survey feedback we receive from our customers each month provides us terrific information form which we can monitor our performance and make adjustments in our business that ultimately lead to improved customer service. Guild Quality is a very important part of our business.
You should definitely look at your rating system. It is confusing.
Everyone at Guild Quality is very nice and always helpful in a timely manner.
GuildQuality has been an extremely helpful tool for our company! It provides our customers an unbiased source in which to express all the pros and cons of their experience with us. GuildQuality has made it as simple as the click of a button to have those customer testimonials published to our social media which then allows all of our customers to view our previous customers experiences!
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.