GuildQuality
1350 Spring Street, Suite 200Atlanta, GA 30309(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 15,921 customers surveyed, 3,217 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

317 Reviews
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  • review
    T.M.M.
    Santa Cruz, CA
    Sep 16, 2014
    GuildQuality

    Great service! Excellent value and really makes a difference for our clients and learning/ knowing the areas of opportunity that we can excell and grow.

  • review
    D.R.J.
    Smyrna, GA
    Sep 16, 2014
    GuildQuality

    GuildQuality is one of the most reputable companies with the highest integrity I have worked with. The team is very Customer-focused in everything they do. The feedback we receive from our Customers through the surveys is worth millions!

  • review
    D.F.F.
    Lorton, VA
    Sep 15, 2014
    GuildQuality

    GuildQuality is very thorough in reaching out to our clients and making sure that they reach out through email, phone, and snail mail. We've had a very positive response from out clients.

  • review
    M.H.H.
    Bohemia, NY
    Sep 15, 2014
    GuildQuality

    GuildQuality is a great resource in the construction industry. Having third part keep an eye on how you respond to your customer's needs is always a great asset.

  • review
    R.C.C.
    Newport News, VA
    Sep 10, 2014
    GuildQuality

    GuildQuality has helped us track our performance and see how we can improve and praise our team for their performance. It makes a big difference and impacts the clients. It helps us to see how we can do better.

  • review
    T.Y.Y.
    Saint George, VT
    Sep 09, 2014
    GuildQuality

    I found the GuildQuality services very helpful in promoting my building company and have found the reviews and survey full of valuable feedback from leads and potential clients. They have said that the surveys have been very helpful.

  • review
    R.S.S.
    CA
    Sep 08, 2014
    GuildQuality

    We use GuildQuality as a method to provide online feedback from a reliable third party source. As a home service provider, we find great value in having GQ handle the surveying of all our customers, and we share this feedback online through their WordPress plugin on our site. The surveys also give us valuable, measurable feedback on how we did throughout the process and how we stack up against our competition. It shows us which areas we succeed in consistently and the areas where we occasionally don't live up to our goal of 100% customer satisfaction, allowing us to better service our customers. GQ is a great process for our business, a good value for the money, and has a great staff that provides awesome customer service!

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Rob! We really appreciate your feedback and are glad to see that you're finding value in being a member of our community of quality!

  • review
    D.H.A.
    Oklahoma City, OK
    Sep 02, 2014
    GuildQuality

    Alpha Roofing & Construction Inc is very pleased with the GuildQuality product. Every contractor needs to use GuildQuality!What are you waiting for! CONTACT GUILDQUALITY TODAY!Dennis HallAlpha Roofing & Construction Inc.

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Dennis!

  • review
    E.L.L.
    DC
    Aug 27, 2014
    GuildQuality

    GuildQuality has helped our design/build company hardwire client feedback into several parts of our company: design, production, employee reviews, sales. It has also helped us present to prospective clients that we feel is both professional and sophisticated. We used to think we could do our own in-house surveys, but we didn't get great responses, the results were not hardwired into making our company better and holding ourselves accountable, and we did not have the elegant reporting of results.

    Response From
    GuildQuality
    Sep 09, 2014

    We love it when companies utilize customer feedback in all aspects of the business, so thanks for this great feedback, Ethan!

  • review
    P.B.R.
    Mount Pleasant, SC
    Aug 22, 2014
    GuildQuality

    GuildQuality sets my company ahead of the competition. On a sales call I will show them our GuildQuality page instead of our website. All most people really want to see are pictures and testimonials when they go to your website anyway. We can more easily portray who we are and the company our clients want to work with through GuildQuality.

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Phil! We're glad to hear that your profile page has become such an important part of your sales process!

  • review
    J.M.H.
    Roswell, GA
    Aug 21, 2014
    GuildQuality

    My company did not realize how easy it would be to request customer surveys. Also, we have been particularly happy to get the feedback from clients during the project. It gives us the extraordinary opportunity to improve our performance; thereby making the relationship with our clients even stronger. This is exciting!

    Response From
    GuildQuality
    Sep 09, 2014

    We love the excitement, Judy! Thanks for sharing!

  • review
    R.N.A.
    TX
    Aug 20, 2014
    GuildQuality

    I feel by issuing these surveys to each of our clients, it will help us to perfect our team and offer better customer service to our clients.

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Robin! It's great to see that your company is using survey feedback to improve your business and your service to your clients.

  • review
    C.S.S.
    Delavan, WI
    Aug 19, 2014
    GuildQuality

    GuildQuality is a wonderful place to bring together those who need reassurance as to the professionalism you bring as a company and those who have already experienced it. Seeing a client survey notice come across my Inbox is still as cool today as it was when we received our first glowing comments. I recommend anyone looking to solidify relationships with potential clients to look in to GuildQuality for a very simple, yet highly effective program.

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks for the recommendation, Chris!

  • review
    B.Y.D.
    FL
    Aug 19, 2014
    GuildQuality

    When I started working here 4 months ago, the company GuildQuality account had been ignored for quite some time. I was tasked with getting it back on track, and with the assistance of our Member Support Rep (Tom Hewetson) I found it to be very user-friendly. We're very happy with the results and with the way that the survey link comes up high on the list when someone googles us, which seems to be one of the primary ways we are discovered by potential clients. Reviews are very important to people now, and the GuildQuality review page is easy to read and navigate.

    Response From
    GuildQuality
    Sep 09, 2014

    Thanks for sharing your story with us, Betsy! We're glad you were able to get your account up and running and that you're now starting to see the benefits!

  • review
    B.D.W.
    MN
    Aug 18, 2014
    GuildQuality

    We use GuildQuality as the exclusive tool for surveying our installed customer base. Our customers find it easy to use and like the fact that it is not very time consuming. I find that it is an excellent way for me to monitor our sales and installation process. It is a key factor in helping me maintain a high level of customer satisfaction.

    Response From
    GuildQuality
    Sep 09, 2014

    We really appreciate your feedback, Bob!

  • review
    N.B.A.
    Durham, NC
    Aug 06, 2014
    GuildQuality

    GuildQuality has been an integral way for us to find out how our customers really feel about our service and our products. It is a tool that we are able to use for us to make any necessary changes or improvements to keep our customers 100% satisfied! Our company has used GuildQuality since 2010 and we are very pleased with them.

    Response From
    GuildQuality
    Aug 15, 2014

    Thanks for being such a loyal member of our community of quality! We really appreciate the feedback, Niki!

  • review
    D.S.N.
    OR
    Aug 06, 2014
    GuildQuality

    The Neil Kelly Company is the largest residential remodeling contractor in the Pacific Northwest. We're a 67 year old family-operated business, and we care deeply about pleasing our clients. GuildQuality gives us a method of taking our clients' pulse, and to make quality control adjustments where needed. We feel GuildQuality is easy to use and easy to work with. And we take each review very seriously, and Guild reviews gives us an excellent opportunity to make each and every client happy.

    Response From
    GuildQuality
    Aug 15, 2014

    Thanks, David! We love it when our members make client happiness a top priority, so keep up the great work!

  • review
    C.B.R.
    Raleigh, NC
    Jul 29, 2014
    GuildQuality

    My experience with GuildQuality has been one where they provide us with unbiased feedback, directly from our customers, on how we are doing as a company.

    Response From
    GuildQuality
    Aug 04, 2014

    Thanks, Chip! We love that you're using the unbiased feedback from your customers to keep track of how your company is doing!

  • review
    B.M.B.
    Montgomery, AL
    Jul 09, 2014
    GuildQuality

    GuildQuality is a great service for getting feedback from your customers. It is easy to fill the information on our customer and then they do the rest!!

    Response From
    GuildQuality
    Jul 11, 2014

    Thanks for the review, Brad!

  • review
    J.L.C.
    TN
    Jul 07, 2014
    GuildQuality

    GuildQuality offers exceptional service in surveying our Customers and offering honest feedback to help us know how our Customers feel that we are doing and to continually improve upon our processes based on the responses.

    Response From
    GuildQuality
    Jul 11, 2014

    Jo Lee, thanks for the review! It makes us happy to hear that you're using the feedback from your customers to better your business processes.

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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 9/16/14 GuildQuality received feedback from a customer.
  • 9/16/14 GuildQuality received feedback from a customer.
  • 9/16/14 GuildQuality received feedback from a customer in Santa Cruz, CA.
  • 9/16/14 GuildQuality received feedback from a customer in Smyrna, GA.
  • 9/15/14 GuildQuality received feedback from a customer in East Windsor, CT.