GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
We highly recommend this service, and find it to be a powerful tool to help grow our business.
We are very happy with GuildQuality over all. Our only complaint is the 0-4 scale. a 3 is basically 75% and a 4 is 100%. Our customers don't want to give us a 75%, but they would like to say we were not 100%/absolutely perfect. Most of the time they want to give us an A instead of an A+ and that is not an option.
Its always great to see how your company performs and where you stand. proof makes it easy to show your employees
I spoke to Victoria Cheshire this afternoon to review our account so far. Also to look into our best options for the future. She was courteous, professional and well versed on the Guild Quality offerings. My partner Jason Smith has referred G.Q. to PuroClean corporate.
GuildQuality has been a very valuable tool for us.
The process is awesome and really gives us a pulse reading on our performance as a company. We are pleased with the process and support. The Guild Quality team is on the ball!
Very satisfied with the hard work this company has put into our clients. What our clients think of us and our quality of work is number one and the fact they can share their experience in such a unique way is wonderful. It only makes us better from the feedback.
We here at DreamMaker LOVE GuildQuality! Because our profile page in GQ is so thorough, we direct potential clients to the website in our advertising, and we have a link in our website so that people can immediately look at our reviews and photo's.
Guild Surveying has helped us to get surveying results back in a timely manner so we can stay on top of potential problem areas and give praise to our team. Our customers have responded well to Guild Qualities methods of reaching out. It is great to have all the data in one place.
GuildQuality allows us to get the real feedback from our customers, so we can better serve our clients in the future.
GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others.
We believe that Guild Quality provides a good tool for us to survey our customers.
GuildQuality is a valuable resource that I use to earn new business, and earn the trust of my clients.
Guild Quality has immensely helped our business grow. By using Guild Quality as a 3rd party confirmation of our product and work, people are impressed with the reports we show them.
The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us.
we take our customer service very seriously and wanted good feedback from our customer... we had our own internal survey that was not working for us. We found your reputable company that gave us additional tools.. we are very satisfied with your services
The surveys don't really help us improve because most of the reviews are very general and not specific at all. Most are generalities like good job or great work.
Clint - thank you so much for your thoughtful review and honest feedback! I know that you've been contacted by a GQ team member, and we look forward to customizing your survey questions to elicit more thorough commentary. If there's anything further we can do to help, please don't hesitate to let us know.
As a service oriented custom home builder, receiving consistent, meaningful and independent survey results from our clients is a critical feedback loop. I've used GuildQuality since they were founded. They make this process easy and affordable and are true experts in their field. I highly recommend GQ to other builders.
I think Guild Quality has been an invaluable tool for our business, and at a very reasonable cost. Without Guild Quality it is nearly impossible to get the totally honest feedback that an outside survey gets.
We are finding GuildQuality easy to use, and its a great way to get honest responses from our customers. We are really enjoying using it for our reviews.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.