GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
GuildQuality allows us to get the real feedback from our customers, so we can better serve our clients in the future.
GuildQuality is the easiest and most efficient way to gain valuable insight from our clients and their feedback provides excellent insight for those homeowners who want an honest analysis of our services. I think all builders and remodelers should make life easier for homeowners and sign up with a third-party survey company to gain this information and provide it to those homeowners considering them. GuildQuality would definitely be our choice AND our recommendation to others.
We believe that Guild Quality provides a good tool for us to survey our customers.
GuildQuality is a valuable resource that I use to earn new business, and earn the trust of my clients.
Guild Quality has immensely helped our business grow. By using Guild Quality as a 3rd party confirmation of our product and work, people are impressed with the reports we show them.
The best predictor of future behavior is past behavior. My reputation is the sum of my past behavior. Therefore, my past behavior and reputation is the best data source to predict future behavior. Without Guild Quality my clients would not have a reliable method to judge the performance they will expect when we are hired. We can tell potential clients how great we are and that we are the best repair remodeling firm in the known universe, but that won't have the impact of what former clients say about us.
we take our customer service very seriously and wanted good feedback from our customer... we had our own internal survey that was not working for us. We found your reputable company that gave us additional tools.. we are very satisfied with your services
The surveys don't really help us improve because most of the reviews are very general and not specific at all. Most are generalities like good job or great work.
Clint - thank you so much for your thoughtful review and honest feedback! I know that you've been contacted by a GQ team member, and we look forward to customizing your survey questions to elicit more thorough commentary. If there's anything further we can do to help, please don't hesitate to let us know.
As a service oriented custom home builder, receiving consistent, meaningful and independent survey results from our clients is a critical feedback loop. I've used GuildQuality since they were founded. They make this process easy and affordable and are true experts in their field. I highly recommend GQ to other builders.
I think Guild Quality has been an invaluable tool for our business, and at a very reasonable cost. Without Guild Quality it is nearly impossible to get the totally honest feedback that an outside survey gets.
We are finding GuildQuality easy to use, and its a great way to get honest responses from our customers. We are really enjoying using it for our reviews.
Great product and service :-))
I feel like the feedback we get is too general and not very specific at all. It doesn't really help us grow as a company if the only feedback we are getting is good job, or they did great. We would like more specifics from our surveys.
This service has been great! The reports are so easy to use and help us keep track of how our clients are seeing their experience with our company. Also, any time I have ever had a problem GuildQuality gets back to me very quickly with the help that I need.
Guild Quality has proven to be a positive tool for our company. The customer submittal process is simple and the feedback we get from our clients is very valuable.
The services offered by Guild Quality operate as explained to us. The reporting tools are versatile and allow us to analyze responses in detail. The tools and add-ons available for our website and social media work a expected and are user (customer) friendly.The only issue I have is that reviews (unlike comments) are published regardless of content to our profile and also to our website via the promotion tools and, therefore, can sometimes contain messages we are not interested in publishing. There is no way to suppress this without losing functionality.
I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools.
GuildQuality gives us a tremendous amount of credibility to our customers. They help us spot areas where we are not doing that well, and what should be done, with the opportunity to correct them.
GuildQuality has enhanced our marketing efforts tremendously. We now publish reviews on our website, Facebook and Twitter. It makes finding content for Social Media a breeze. We link to our GuildQuality page when sending information to potential clients as well.
The Guild Quality team has always been very responsive to my questions or concerns. It's a great company, keep up the good work.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.