GuildQuality
1350 Spring Street, Suite 200Atlanta, GA 30309(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 16,293 customers surveyed, 3,286 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
97%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

329 Reviews
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  • review
    S.M.M.
    NY
    Oct 20, 2014
    GuildQuality

    After many years of trying to do our own surveying we hired GuildQuality . The response rate from clients has doubled. And we receive analytics from GuildQuality verifying that we are one of the best if not the best at what we do !!! Outside source ratings tell you really what you need and want to hear Thanks GuildQuality

    Did you find this helpful? Yes
  • review
    B.M.M.
    Billings, MT
    Oct 16, 2014
    GuildQuality

    GuildQuality is an exceptional service/product. The feedback we have received, has been invaluable to our continual improvement efforts. The technology platform is top notch, as is the customer service! Highly recommended!

    Did you find this helpful? Yes
  • review
    P.S.P.
    Isle of Palms, SC
    Oct 15, 2014
    GuildQuality

    GuildQuality is very user friendly and is a great tool to have for our homeowners to give third party feedback. We're getting true responses to see how we're performing at our homes.

    Did you find this helpful? Yes
  • review
    Michael T.
    Arlington, VA
    Oct 14, 2014
    GuildQuality

    GuildQuality has helped us focus on taking even better care of our clients; improving the client experience, our processes and our entire company along the way. Thanks!

    Did you find this helpful? Yes
  • review
    S.O.O.
    Lombard, IL
    Oct 13, 2014
    GuildQuality

    GuildQuality is an excellent way to manage customer feedback and quality control with the work. They have a very robust set of web tool helps market the company.

    Did you find this helpful? Yes
  • review
    J.S.M.
    Lutz, FL
    Oct 13, 2014
    GuildQuality

    GuildQuality is great!! Its a fast and easy way to get quality reviews from our customers. It also helps us find out where our company is progressing or needs improvement.

    Did you find this helpful? Yes
  • review
    D.C.C.
    CA
    Oct 13, 2014
    GuildQuality

    GuildQuality is a great service that helps us receive feedback on specific parts of our business relationship with clients. We find the survey process easy to use and are happy with how we can direct potential clients to the review results through a link.

    Did you find this helpful? Yes
  • review
    J.B.C.
    Charleston, SC
    Oct 06, 2014
    GuildQuality

    I think GuildQuality is a great unbiased tool for homeowners. If I were to buy a home, I would definitely be going to GuildQuality to check reviews of local builders.

    Did you find this helpful? Yes
  • review
    B.T.T.
    MI
    Oct 02, 2014
    GuildQuality

    GuildQuality gives my team direct feedback that we would not receive any other way. We are committed to providing our clients with industry leading service, and GQ is a verification tool that helps us achieve our chosen level of expertise.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Oct 03, 2014

    Ben, we love your commitment to service excellence and we thank you for the review!

  • review
    L.W.W.
    Sugar Hill, GA
    Sep 30, 2014
    GuildQuality

    We use Guildquality on a daily basis. Having honest and up to date customer reviews provides instant credibility and peace of mind for our customers. Guildquality is essential in our company earning business in what is a very competitive industry.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Oct 03, 2014

    We really appreciate your review, Lee, and we're honored to be a part of your daily routine!

  • review
    S.K.F.
    CA
    Sep 19, 2014
    GuildQuality

    I am very pleased with GuildQuality, and the way our company is presented on their listing, with our service area shown on a map, photos of our installations, along with recent customer comments and reviews. Thank you GuildQuality!

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 26, 2014

    Thank you, Sandhya! We're happy to hear that you're pleased!

  • review
    M.E.W.
    AL
    Sep 18, 2014
    GuildQuality

    Guild quality helped us identify several areas of weakness in our customer service.It allowed us to show the staff, different areas that needed improved and how there is no such thing as over communicating. The more you inform your client of the status the easier they are to work with!

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    We completely agree with you, Mike! Thanks for the review!

  • review
    T.M.M.
    Santa Cruz, CA
    Sep 16, 2014
    GuildQuality

    Great service! Excellent value and really makes a difference for our clients and learning/ knowing the areas of opportunity that we can excell and grow.

    1 person found this helpful. Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    We love that you've been able to uncover opportunities for growth and we thank you for taking the time to leave us a review, Tara!

  • review
    D.R.J.
    Smyrna, GA
    Sep 16, 2014
    GuildQuality

    GuildQuality is one of the most reputable companies with the highest integrity I have worked with. The team is very Customer-focused in everything they do. The feedback we receive from our Customers through the surveys is worth millions!

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    Thank you so much for your thoughtful review, Dave! We're happy to have you as a member of our community of quality!

  • review
    D.F.F.
    Lorton, VA
    Sep 15, 2014
    GuildQuality

    GuildQuality is very thorough in reaching out to our clients and making sure that they reach out through email, phone, and snail mail. We've had a very positive response from out clients.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    We're glad to hear that the responses from your clients are positive and thanks for taking the time to leave us a review, David!

  • review
    M.H.H.
    Bohemia, NY
    Sep 15, 2014
    GuildQuality

    GuildQuality is a great resource in the construction industry. Having third part keep an eye on how you respond to your customer's needs is always a great asset.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    Thanks for the review, Mark!

  • review
    R.C.C.
    Newport News, VA
    Sep 10, 2014
    GuildQuality

    GuildQuality has helped us track our performance and see how we can improve and praise our team for their performance. It makes a big difference and impacts the clients. It helps us to see how we can do better.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    We appreciate the review, Robert! We love to hear that you're using the feedback to improve your company and give recognition to your team!

  • review
    T.Y.Y.
    Saint George, VT
    Sep 09, 2014
    GuildQuality

    I found the GuildQuality services very helpful in promoting my building company and have found the reviews and survey full of valuable feedback from leads and potential clients. They have said that the surveys have been very helpful.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 19, 2014

    Thank you for the review, Tim! We're glad our services have been helpful for you and that you've found the feedback you've received to be valuable!

  • review
    R.S.S.
    CA
    Sep 08, 2014
    GuildQuality

    We use GuildQuality as a method to provide online feedback from a reliable third party source. As a home service provider, we find great value in having GQ handle the surveying of all our customers, and we share this feedback online through their WordPress plugin on our site. The surveys also give us valuable, measurable feedback on how we did throughout the process and how we stack up against our competition. It shows us which areas we succeed in consistently and the areas where we occasionally don't live up to our goal of 100% customer satisfaction, allowing us to better service our customers. GQ is a great process for our business, a good value for the money, and has a great staff that provides awesome customer service!

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Rob! We really appreciate your feedback and are glad to see that you're finding value in being a member of our community of quality!

  • review
    D.H.A.
    Oklahoma City, OK
    Sep 02, 2014
    GuildQuality

    Alpha Roofing & Construction Inc is very pleased with the GuildQuality product. Every contractor needs to use GuildQuality!What are you waiting for! CONTACT GUILDQUALITY TODAY!Dennis HallAlpha Roofing & Construction Inc.

    Did you find this helpful? Yes
    Response From
    GuildQuality
    Sep 09, 2014

    Thanks, Dennis!

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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 10/21/14 GuildQuality received feedback from a customer in Mooresville, IN.
  • 10/21/14 GuildQuality received feedback from 2 customers.
  • 10/20/14 GuildQuality received feedback from a customer.
  • 10/20/14 GuildQuality received feedback from 2 customers.
  • 10/20/14 GuildQuality received feedback from 2 customers.