GuildQuality
1350 Spring Street, Suite 200Atlanta, GA 30309(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 14,276 customers surveyed, 2,955 responded (21%)
Likely to Recommend
97%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

283 Reviews
262
18
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  • review
    S.M.L.
    Rowlett, TX
    Apr 05, 2014
    GuildQuality

    I love using GuildQuality as a sales tool that helps set me apart from other Company's. I like having a well known third party survey company to help give me Credibility.Thanks GuildQuality!!!

    Response From
    GuildQuality
    Apr 18, 2014

    Thank you, Stephen! Differentiating your company from your competitors is key, and it seems like you're doing a great job of that!

  • review
    S.H.P.
    Tamuning, GU
    Mar 27, 2014
    GuildQuality

    Everyone who has assisted Pacific Solar & Photovoltaics as well as Pacific Pest Control...they knew their stuff, responded promptly, made themselves available for phone calls despite time difference.

    Response From
    GuildQuality
    Mar 31, 2014

    Scott, we're happy to hear our team has been there for you and we'll continue to do so whenever you need us!

  • review
    C.G.T.
    Toms River, NJ
    Mar 24, 2014
    GuildQuality

    GuildQuality produces results. It has given us insight into what is working well and where we need to improve within our company. They are always responsive to our questions and needs. They have invested heavily in their internet division which has in turn significantly increased our company's exposure in organic search, especially in the highly rated "reviews" category. GQ is one of our best investments to date.

    Response From
    GuildQuality
    Mar 31, 2014

    Thanks for the review, Chash! Hearing that you're seeing the value in your investment with us and that you're using our tools to improve your company is wonderful!

  • comment
    Recognize Excellence
    OK
    Mar 21, 2014

    The customer service team!! Everyone I work with has great customer service skills. They are personable, helpful and prompt in taking care of things!

  • review
    C.B.B.
    Pitman, NJ
    Mar 19, 2014
    GuildQuality

    As a contractor that very much cares about the customer's experience with us, I find the surveying helpful so we can improve our services and know what and what is not working well. We inform the via email or in person that someone will be contacting them and I haven;t had any push back yet from customers about surveying us. We hope to continue this service for years to come and hope more people will find the surveys helpful in choose the right contractor for them

    Response From
    GuildQuality
    Mar 24, 2014

    Craig, thanks for your feedback! We love that you're using the survey feedback to make improvements to your business.

  • review
    D.F.C.
    Harrisburg, PA
    Mar 14, 2014
    GuildQuality

    I am very pleased with the service that GuildQuality provides. They are knowledgeable, helpful, and responsive. I know if I have any questions or concerns, I can pick up the phone and get the assistance I need. We have been a little slow in utilizing the services in full, but we are working toward using all the features they offer. Overall, I would highly recommend GuildQuality for their services, customer service and value.

    Response From
    GuildQuality
    Mar 14, 2014

    Thanks, Dawn! We're always here to help you get the most out of our services, and we're happy you're seeing value in being a member!

  • review
    J.B.C.
    TN
    Mar 14, 2014
    GuildQuality

    Our experience has been very good. I would recommend this service to anyone in need. It is a great tool to assist in evaluating your Operations and staff.

    Response From
    GuildQuality
    Mar 14, 2014

    Glad to hear that you've had a good experience with us, Joey!

  • comment
    Recognize Excellence
    GA
    Mar 11, 2014

    Victoria Cheshire has been great to work with. She is very responsive and thorough in her direction. Really anytime I called and spoke to another customer service rep, I had the same great service.

  • comment
    Additional Comment
    TN
    Mar 03, 2014

    It is a great tool and has entrenched itself in our company culture; we have been thrilled!! It keeps our company sharp and focused.

  • review
    D.C.G.
    Cedar Grove, NJ
    Mar 02, 2014
    GuildQuality

    GuildQuality surveying has been very important to G&L and Sons Renovations for the past 3 years. We have been able to take the feedback gathered from our past clients and use it to make changes to our company. The survey results show us immediately when we started to loose our focus on quality and satisfaction. At that point, we can make corrections to the company that would return us to providing exceptional service and quality our customers look for from us. GuildQuality's staff is friendly and very helpful.

    Response From
    GuildQuality
    Mar 07, 2014

    Thanks for the review, David! We appreciate you being a member of our community of quality and we love to hear that you're using survey feedback to improve your business!

  • comment
    Recognize Excellence
    Arlington Heights, IL
    Feb 27, 2014

    Everyone that I have talked to is super nice. I would like to recognize everybody.

  • comment
    System Usability
    Arlington Heights, IL
    Feb 27, 2014

    It is the easiest program we have ever used.

  • review
    T.S.T.
    MN
    Feb 24, 2014
    GuildQuality

    We are very happy to work with GuildQuality. The feedback we receive from our customers validates our commitment to making them happy. GuildQuality provides the platform for truly honest feedback because it is throught a non-biased third party.

  • review
    D.K.K.
    NC
    Feb 21, 2014
    GuildQuality

    Kent Homes has been working with GuildQuality since 2004 and found them to be very proffesional and I have always been impressed they are always are interested in improving their product. Good job as always, keep up the good work!

  • review
    J.S.B.
    Louisville, KY
    Feb 19, 2014
    GuildQuality

    GuildQuality has helped us connect with our clients, and know how our services better met their needs. I would highly recommend GuildQuality to any construction company.

  • review
    R.P.G.
    Calumet City, IL
    Feb 19, 2014
    GuildQuality

    GuildQuality has a great product, and I we really enjoy it. It took them a long time to get me sign up, and now I wish I hadn't waited so long. They have wonderful people, and their survey system is fantastic.

  • review
    M.H.M.
    Commerce, MI
    Feb 15, 2014
    GuildQuality

    GuildQuality has been instrumental in helping us determine areas that we can improve. They also have supplied us with many marketing ideas and tools. We would recommend them to any company that is striving to increase the quality of their customer's experience.

  • review
    P.S.H.
    Houston, PA
    Feb 14, 2014
    GuildQuality

    We consider GuildQuality as an extension of our internal team. The feedback we get is invaluable and reviewed every week at our management meetings to determine what we can do better and to celebrate our happy customers. Over the many years of using GuildQuality, I have watched with admiration as their leadership continues to drive them to be first in class.

  • review
    M.C.C.
    Northlake, IL
    Feb 13, 2014
    GuildQuality

    Unfortunately the service is not self propelled as initially sold. It requires a lot of personal time invested to get customer data list for GuildQuality to contact and the percentage of surveys/reports generated from that was extremely low. We have also not seen any traffic re-directed to our website that would increase our exposure (another sales pitch).

    Response From
    GuildQuality
    Mar 07, 2014

    Very sorry to have mis-set expectations. That's the exact opposite of what we want to do, and one of the primary reasons we offer a free trial. Our team has reached out to see how they can help.

  • review
    J.C.H.
    Wyoming, MI
    Feb 10, 2014
    GuildQuality

    GuildQuality provides a credible third party source for our Customers to report their job satisfaction to. We feel like we are getting the "real deal" in terms of Customer feedback when the results are reported back to us through GuildQuality. The feedback has been instrumental in helping us tweak our operation to keep our Customer Service levels as high as they can be.

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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 4/18/14 GuildQuality received feedback from a customer in Woodstock, GA.
  • 4/18/14 GuildQuality received feedback from a customer in Sierra Vista, AZ.
  • 4/18/14 GuildQuality received feedback from a customer in Houston, TX.
  • 4/18/14 GuildQuality received feedback from a customer in Boulder, CO.
  • 4/18/14 GuildQuality received feedback from 2 customers.