The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.
GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
From the initial set up of an account to the day to day maintenance, the entire staff is extremely helpful and knowledgeable. They give you tips to get the most of the program, which our sales team has been able to show survey results in the home to build confidence in our company. Some of the best...
Lower percentage rate of actual surveys replied to than was told when being sold the product. No very pleased with it after ~6 months
We are very sorry to hear that your response rate is lower than expected. We’d be happy take a look at your account and see what we can do to help. Please look for an email from our Member Success Team so we can work together to improve your response rate.
Can anyone recommend a drainage specialist for outdoors? Run off from surrounding properties is causing serious drainage problems that carries into our pool.
how can I leave a review on this sight about a bogus contractor?
If the company is a Guildmember, you should be able to submit a review in the bottom right-hand corner of their profile page. For companies that are not Guildmembers, we don't presently accept reviews.
How come I can't leave a review or comment for a specific contractor? There is no where I can leave a comment
At present, GuildQuality collects feedback for our members either during our customer satisfaction surveying or via their profile pages. At present, we don't accept any reviews for non-members.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.