GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.
Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!
We are very pleased with our partnership with Guild Quality.
We've made major strides in implementing processes to ensure higher Customer Satisfaction that would not have been possible without the information Guild Quality brings to the table. The surveying has opened our eyes to things we are doing very well, and others that need work. Because of Guild Quality, we are able to quickly pinpoint the area needing attention, and give it the time it deserves. - J. Eric Walley, Vice President of Sales and Marketing, Stylecraft Builders, Inc.
Overall this ia a great service and I would highly recommend it to any businesses who are struggling to get online reviews. Using "social proof" in your sales cycle will do wonders for your closing ratios, and Guild Quality provides just that!
Our Guild Quality survey feedback we receive from our customers each month provides us terrific information form which we can monitor our performance and make adjustments in our business that ultimately lead to improved customer service. Guild Quality is a very important part of our business.
You should definitely look at your rating system. It is confusing.
Everyone at Guild Quality is very nice and always helpful in a timely manner.
GuildQuality has been an extremely helpful tool for our company! It provides our customers an unbiased source in which to express all the pros and cons of their experience with us. GuildQuality has made it as simple as the click of a button to have those customer testimonials published to our social media which then allows all of our customers to view our previous customers experiences!
We have been very happy with the service we have received from GuildQuality. If we ever have a question it is answered really quickly. The feedback we receive from our past clients has been invaluable in making changes to our way of working or team members.
We look forward to the feedback from customers that the Guild Quality survey provides. It gives us an opportunity to recognize excellence and correct any concerns that clients may have expressed.
Guild quality has become a very important part of how we do business. Not only do we get valuable feedback from customers about their experience working with us, we also get customer reviews and comments that are an integral part of our marketing and social media efforts. Guild quality helps enhance our credibility and lets us maintain the best customer experience possible.
GQ is the best way I have found to get honest feedback from our customers. That feedback our customers share is tremendously valuable for coaching and for continueing our efforts in providing a superior customer experience. Thanks Guild Quality.
GuildQuality is a great tool that puts me above my competitors with the number of reviews I have.
It has helped our Quality Control very much!
GuildQuality has been a great tool for us to use internally with our staff. It is great for the team to hear the feedback that they are receiving.
The GuildQuality surveys are an important part of our business. Its great to have your customers comments and ratings easily found on the web, but we also found that the surveys give our us another way to listen to our customers.
Excellent customer service.
GuildQuality is a good partner and Karlovec & Company is a better Design/Build Remodeling firm because of our association with GQ.
Rachel, Victoria and Phil are always quick to address my needs and give us good answers. It's always consistent. We really appreciate that.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.