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Why do contractors trust GuildQuality to survey their customers?
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.
About this companyView all
GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. More
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 22,836 customers surveyed, 4,202 responded (18%)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by E.W.S. of TX
We've made major strides in implementing processes to ensure higher Customer Satisfaction that would not have been possible without the information Guild Quality brings to the table. The surveying has opened our eyes to things we are doing very well, and others that need work. Because of Guild Quality, we are able to quickly pinpoint the area needing attention, and give it the time it deserves. - J. Eric Walley, Vice President of Sales and Marketing, Stylecraft Builders, Inc.
Review by K.V.D. of Lafayette, CO
Review by T.M.M. of Santa Cruz, CA
Great service! Excellent value and really makes a difference for our clients and learning/ knowing the areas of opportunity that we can excell and grow.
Response from GuildQuality
We love that you've been able to uncover opportunities for growth and we thank you for taking the time to leave us a review, Tara!
Review by B.G.C. of UT
Review by C.K.K. of Boise, ID
Review by R.G.W. of New Bern, NC
Review by T.W.A. of Locust Grove, GA
Review by B.P.A. of CO
We've been using Guild Quality for several years and believe it is a great tool for getting the "Real" scoop on how we do with our clients and their projects. As painful as the feedback is once in a while. It is a true measure of our abilities and our needs to improve our company.
Review by A.S.R. of Layton, UT
Love getting customer feedback. It boosts our confidence and helps team members know what they are doing well and it also gives us a reality check and helps us to see what weaknesses need attention. It's nice that it's coming from the customer to the team and not just from me to the team.
Q&A with GuildQualityView all
how can I leave a review on this sight about a bogus contractor?
If the company is a Guildmember, you should be able to submit a review in the bottom right-hand corner of their profile page. For companies that are not Guildmembers, we don't presently accept reviews.
How come I can't leave a review or comment for a specific contractor? There is no where I can leave a comment
At present, GuildQuality collects feedback for our members either during our customer satisfaction surveying or via their profile pages. At present, we don't accept any reviews for non-members.