GuildQuality
225 Ottley Drive, Suite 200Atlanta, GA 30324(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 19,307 customers surveyed, 3,752 responded (19%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

654 Ratings
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  • GuildQuality
    Review by B.B.S. of MO
    May 26, 2015

    Just want other people to know about Guild Quality. There customer service is outstanding - I email over a question and within the day (sometimes within the hour), I get a response. They have helped me a lot with various complicated questions.

    Did you find this helpful? Yes
  • GuildQuality
    Review by T.B.B. of OK
    May 22, 2015

    Guild Quality provides an invaluable service for consumers. I recommend using this service before choosing a contractor.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.C.W. of FL
    May 15, 2015

    We use Guild Quality to comply with the James Hardie Contractor Alliance Program. It has provided us with valuable feedback on our siding crews and has allowed us to make adjustments to our business to better serve our clients.

    Did you find this helpful? Yes
  • GuildQuality
    Review by L.E.W. of MO
    May 15, 2015

    Guild Quality provides a great service to our company. It is important to get an opinion from your clients on how your company is meeting or exceeding their expectations. Guild Quality helps to ensure that we reach as many clients as possible. Keep up the great work!

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.J.U. of Bethesda, MD
    May 07, 2015

    We get valuable feedback from GuildQuality and enjoy the program.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.R. of VA
    May 06, 2015

    We have been using Guild Quality now for over a year and have found it to be a great benefit to our company. It helps us to find were we need to improve and it helps to get true feedback from our customers. Being able to post those reviews online is a big help for our business. Before Guild Quality we would ask our customers to give us a review and the response was about 20% but with Guild asking for the reviews it has gone up to over 80%.

    Did you find this helpful? Yes
  • GuildQuality
    Review by B.N.W. of NC
    Apr 27, 2015

    Clients feel comfortable giving honest and accurate feedback to the Guild Quality survey. We appreciate this additional tool to help us know where we are doing well and what we need to improve.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.B.A. of Lancaster, PA
    Apr 22, 2015

    GuildQuality has added value to my company.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.V.S. of McKinney, TX
    Apr 22, 2015

    GuildQuality provides us with a third party review of our clients. We're doing a good job of getting constructive criticism from out clients when we don't do a good job. This is a way to improve our overall customer satisfaction to an impeccable level.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.W.H. of IA
    Apr 18, 2015

    Victoria and all of your staff are always VERY responsive and helpful for my company's needs and wants. hiring your company was one of the best business decisions we have made.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.R.B. of Brick, NJ
    Apr 14, 2015

    We really appreciate the credibility Guild Quality provides for our company. We are very happy with the feedback we receive and the service they provide.

    Did you find this helpful? Yes
  • GuildQuality
    Review by H.S.H. of Woodstock, GA
    Apr 13, 2015

    Reviews are simple, straight-forward and easy to complete without registering a ton of personal information.

    Did you find this helpful? Yes
  • GuildQuality
    Review by V.V.T. of Baltimore, MD
    Apr 08, 2015

    GuildQuality is a great tool to monitor your employees and customer feedback.

    Did you find this helpful? Yes
  • GuildQuality
    Review by A.M.S. of MO
    Apr 06, 2015

    GuildQuality is a great tool for us, providing us with reviews that are easy for future customers to find and easy for current customers to provide.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.K.S. of St. Augustine, FL
    Apr 03, 2015

    THE BEST. ALWAYS THERE WHEN NEEDED. KEEP UP THE GOOD SERVICE. THANKS, J

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.S. of St. Louis, MO
    Apr 01, 2015

    Guild Quality has been easy to work with and they offer a lot of quick links to share comments and reviews. Signing up with guild has helped tremendously in showing our companies credibility.

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.S.S. of Crystal Lake, IL
    Apr 01, 2015

    We have been happy with the service that we have gotten with GuildQuality and look forward to utilizing them for our clients in the future.

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.H.B. of KY
    Mar 27, 2015

    GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.P.W. of OK
    Mar 24, 2015

    Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!

    Did you find this helpful? Yes
  • GuildQuality
    Review by G.F.F. of St. Louis, MO
    Mar 24, 2015

    We are very pleased with our partnership with Guild Quality.

    Did you find this helpful? Yes
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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 5/26/15 GuildQuality received feedback from a customer.
  • 5/26/15 GuildQuality received feedback from a customer in Dennisport, MA.
  • 5/26/15 GuildQuality received feedback from a customer in Indianapolis, IN.
  • 5/22/15 GuildQuality received feedback from a customer.
  • 5/19/15 GuildQuality received feedback from a customer.