GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
GuildQuality is a great tool that puts me above my competitors with the number of reviews I have.
It has helped our Quality Control very much!
GuildQuality has been a great tool for us to use internally with our staff. It is great for the team to hear the feedback that they are receiving.
The GuildQuality surveys are an important part of our business. Its great to have your customers comments and ratings easily found on the web, but we also found that the surveys give our us another way to listen to our customers.
Excellent customer service.
GuildQuality is a good partner and Karlovec & Company is a better Design/Build Remodeling firm because of our association with GQ.
Rachel, Victoria and Phil are always quick to address my needs and give us good answers. It's always consistent. We really appreciate that.
Great service backed by great people.
Guild Quality provides me with an excellent vehicle with which to track my customers' satisfaction, and the areas covered in the survey questions are exactly the information I want to be aware of.
Guild Quality has given us the opportunity to receive truthful and clear feedback from our clients after we work for them. You can send out your own survey, but by the time you write them, send them, track them and then give up on geting them filled out, Guild Quality a is very affordable, quality and valuable way to learn from your mistakes and "really" see how you are performing. Wouldn't do it any other way!
Great customer service! When I have had questions, they are quick to respond and solve any problems. Also, it is a great way to get timely client feedback. Thanks!
Absolutely adore Guild Quality! They've made a huge difference for my team!!
Guild Quality is a great way for any company to consolidate good quality reviews to monitor how your business is doing on each job. It is easy and fast plus when there is a problem their customer service is excellent!
We've used GuildQuality for a little over a year and gotten some great results. We use it in our marketing.
Since using GuildQuality we have seen a significant increase in overall sales. I like how potential customers will go to my profile and see what other customers have said about us.
Having an independent third party survey our clients has worked out well for WBA. We share the surveys with all our team members. The ratio of completed surveys to sent survey is excellent.
GuildQuality is a valuable resource to constantly provide us feedback from where it matters which is what the customer thinks.
This is a very good way to get 3rd party feed back from our client base. The information is something the public can trust and feel comfortable with. Companies using this service without publishing their reviews and rating scores on their profile page are probably not well rated or do not get consistently good reviews.When scores and reviews are published, the company that is being scored and reviewed has to accept the good and the bad, they can not pick and choose which to publish.So if you don't see score and reviews it means that company doesn't want you to see something.This information needs to be made clear to people looking at GQ for information.
As a new member of GuildQuality, I had a lot of questions regarding the set up of surveys, scenarios, etc. and everyone that I worked with was extremely helpful and knowledgeable.
Customer surveys from GuildQuality are an important part of monitoring quality here at 404-CUT-TREE.Bob DelbridgePresident
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.