GuildQuality
225 Ottley Drive, Suite 200Atlanta, GA 30324(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 20,300 customers surveyed, 3,845 responded (19%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

738 Ratings
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  • GuildQuality
    Review by C.V.R. of Tulsa, OK
    Aug 03, 2015

    The surveys don't really help us improve because most of the reviews are very general and not specific at all. Most are generalities like good job or great work.

    Did you find this helpful? Yes
  • GuildQuality
    Review by S.K.S. of Mt Pleasant, SC
    Jul 31, 2015

    As a service oriented custom home builder, receiving consistent, meaningful and independent survey results from our clients is a critical feedback loop. I've used GuildQuality since they were founded. They make this process easy and affordable and are true experts in their field. I highly recommend GQ to other builders.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.H.D. of Roanoke, VA
    Jul 30, 2015

    I think Guild Quality has been an invaluable tool for our business, and at a very reasonable cost. Without Guild Quality it is nearly impossible to get the totally honest feedback that an outside survey gets.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.E.J. of Chatham, NJ
    Jul 28, 2015

    We are finding GuildQuality easy to use, and its a great way to get honest responses from our customers. We are really enjoying using it for our reviews.

    Did you find this helpful? Yes
  • GuildQuality
    Review by C.L.L. of Washington, DC
    Jul 20, 2015

    Great product and service :-))

    Did you find this helpful? Yes
  • GuildQuality
    Review by K.E.R. of OK
    Jul 13, 2015

    I feel like the feedback we get is too general and not very specific at all. It doesn't really help us grow as a company if the only feedback we are getting is good job, or they did great. We would like more specifics from our surveys.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.G.E. of PA
    Jul 08, 2015

    This service has been great! The reports are so easy to use and help us keep track of how our clients are seeing their experience with our company. Also, any time I have ever had a problem GuildQuality gets back to me very quickly with the help that I need.

    Did you find this helpful? Yes
  • GuildQuality
    Review by A.R.P. of Wilmington, NC
    Jul 06, 2015

    Guild Quality has proven to be a positive tool for our company. The customer submittal process is simple and the feedback we get from our clients is very valuable.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.D.T. of PA
    Jun 29, 2015

    The services offered by Guild Quality operate as explained to us. The reporting tools are versatile and allow us to analyze responses in detail. The tools and add-ons available for our website and social media work a expected and are user (customer) friendly.The only issue I have is that reviews (unlike comments) are published regardless of content to our profile and also to our website via the promotion tools and, therefore, can sometimes contain messages we are not interested in publishing. There is no way to suppress this without losing functionality.

    Did you find this helpful? Yes
  • GuildQuality
    Review by B.E.A. of FL
    Jun 29, 2015

    I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools.

    Did you find this helpful? Yes
  • GuildQuality
    Review by F.F.A. of Flint, MI
    Jun 24, 2015

    GuildQuality gives us a tremendous amount of credibility to our customers. They help us spot areas where we are not doing that well, and what should be done, with the opportunity to correct them.

    Did you find this helpful? Yes
  • GuildQuality
    Review by K.O.C. of CO
    Jun 19, 2015

    GuildQuality has enhanced our marketing efforts tremendously. We now publish reviews on our website, Facebook and Twitter. It makes finding content for Social Media a breeze. We link to our GuildQuality page when sending information to potential clients as well.

    Did you find this helpful? Yes
  • GuildQuality
    Review by A.R.N. of FL
    Jun 18, 2015

    The Guild Quality team has always been very responsive to my questions or concerns. It's a great company, keep up the good work.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.B. of Raytown, MO
    Jun 16, 2015

    We love Guild Quality! It makes gathering, analyzing, and publishing reviews easier than anything else we've tried!

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.R.G. of CA
    Jun 04, 2015

    GuildQuality does an amazing job contacting homeowners and urging them to survey our work. The feedback has been very valuable in helping us to serve our clients better and better. It also helps potential clients understand the value we offer. Thank you!

    Did you find this helpful? Yes
  • GuildQuality
    Review by P.S.R. of CO
    Jun 02, 2015

    GuildQuality has provided outstanding customer service and is extremely responsive to any of my needs or questions.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.T.S. of NC
    Jun 01, 2015

    Great company to work with. They do what they say they will do.

    Did you find this helpful? Yes
  • GuildQuality
    Review by B.B.S. of MO
    May 26, 2015

    Just want other people to know about Guild Quality. There customer service is outstanding - I email over a question and within the day (sometimes within the hour), I get a response. They have helped me a lot with various complicated questions.

    Did you find this helpful? Yes
  • GuildQuality
    Review by T.B.B. of OK
    May 22, 2015

    Guild Quality provides an invaluable service for consumers. I recommend using this service before choosing a contractor.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.C.W. of FL
    May 15, 2015

    We use Guild Quality to comply with the James Hardie Contractor Alliance Program. It has provided us with valuable feedback on our siding crews and has allowed us to make adjustments to our business to better serve our clients.

    Did you find this helpful? Yes
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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 8/03/15 GuildQuality received feedback from a customer in Tulsa, OK.
  • 8/03/15 GuildQuality received feedback from a customer.
  • 8/03/15 GuildQuality received feedback from a customer in Newport News, VA.
  • 8/03/15 GuildQuality received feedback from 2 customers.
  • 8/02/15 GuildQuality received feedback from a customer.