GuildQuality
225 Ottley Drive, Suite 200Atlanta, GA 30324(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 18,919 customers surveyed, 3,712 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

617 Ratings
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  • GuildQuality
    Review by B.N.W. of NC
    Apr 27, 2015

    Clients feel comfortable giving honest and accurate feedback to the Guild Quality survey. We appreciate this additional tool to help us know where we are doing well and what we need to improve.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.B.A. of Lancaster, PA
    Apr 22, 2015

    GuildQuality has added value to my company.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.V.S. of McKinney, TX
    Apr 22, 2015

    GuildQuality provides us with a third party review of our clients. We're doing a good job of getting constructive criticism from out clients when we don't do a good job. This is a way to improve our overall customer satisfaction to an impeccable level.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.W.H. of IA
    Apr 18, 2015

    Victoria and all of your staff are always VERY responsive and helpful for my company's needs and wants. hiring your company was one of the best business decisions we have made.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.R.B. of Brick, NJ
    Apr 14, 2015

    We really appreciate the credibility Guild Quality provides for our company. We are very happy with the feedback we receive and the service they provide.

    Did you find this helpful? Yes
  • GuildQuality
    Review by H.S.H. of Woodstock, GA
    Apr 13, 2015

    Reviews are simple, straight-forward and easy to complete without registering a ton of personal information.

    Did you find this helpful? Yes
  • GuildQuality
    Review by V.V.T. of Baltimore, MD
    Apr 08, 2015

    GuildQuality is a great tool to monitor your employees and customer feedback.

    Did you find this helpful? Yes
  • GuildQuality
    Review by A.M.S. of MO
    Apr 06, 2015

    GuildQuality is a great tool for us, providing us with reviews that are easy for future customers to find and easy for current customers to provide.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.K.S. of St. Augustine, FL
    Apr 03, 2015

    THE BEST. ALWAYS THERE WHEN NEEDED. KEEP UP THE GOOD SERVICE. THANKS, J

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.S. of St. Louis, MO
    Apr 01, 2015

    Guild Quality has been easy to work with and they offer a lot of quick links to share comments and reviews. Signing up with guild has helped tremendously in showing our companies credibility.

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.S.S. of Crystal Lake, IL
    Apr 01, 2015

    We have been happy with the service that we have gotten with GuildQuality and look forward to utilizing them for our clients in the future.

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.H.B. of KY
    Mar 27, 2015

    GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.P.W. of OK
    Mar 24, 2015

    Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!

    Did you find this helpful? Yes
  • GuildQuality
    Review by G.F.F. of St. Louis, MO
    Mar 24, 2015

    We are very pleased with our partnership with Guild Quality.

    Did you find this helpful? Yes
  • GuildQuality
    Review by E.W.S. of TX
    Mar 19, 2015

    We've made major strides in implementing processes to ensure higher Customer Satisfaction that would not have been possible without the information Guild Quality brings to the table. The surveying has opened our eyes to things we are doing very well, and others that need work. Because of Guild Quality, we are able to quickly pinpoint the area needing attention, and give it the time it deserves. - J. Eric Walley, Vice President of Sales and Marketing, Stylecraft Builders, Inc.

    1 person found this helpful. Did you find this helpful? Yes
  • GuildQuality
    Review by B.K.K. of Columbia, SC
    Mar 13, 2015

    Overall this ia a great service and I would highly recommend it to any businesses who are struggling to get online reviews. Using "social proof" in your sales cycle will do wonders for your closing ratios, and Guild Quality provides just that!

    Did you find this helpful? Yes
  • GuildQuality
    Review by N.A.M. of Columbia, MO
    Mar 12, 2015

    Our Guild Quality survey feedback we receive from our customers each month provides us terrific information form which we can monitor our performance and make adjustments in our business that ultimately lead to improved customer service. Guild Quality is a very important part of our business.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.J. of Salem, OR
    Mar 11, 2015

    You should definitely look at your rating system. It is confusing.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.L.S. of College Station, TX
    Mar 10, 2015

    Everyone at Guild Quality is very nice and always helpful in a timely manner.

    Did you find this helpful? Yes
  • GuildQuality
    Review by T.B.R. of Baltimore, MD
    Mar 10, 2015

    GuildQuality has been an extremely helpful tool for our company! It provides our customers an unbiased source in which to express all the pros and cons of their experience with us. GuildQuality has made it as simple as the click of a button to have those customer testimonials published to our social media which then allows all of our customers to view our previous customers experiences!

    Did you find this helpful? Yes
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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 4/28/15 GuildQuality received feedback from a customer in Bonita Springs, FL.
  • 4/27/15 GuildQuality received feedback from a customer.
  • 4/24/15 GuildQuality received feedback from a customer in New Bern, NC.
  • 4/23/15 GuildQuality received feedback from a customer.
  • 4/23/15 GuildQuality received feedback from a customer in Hiawatha, IA.