GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
The surveys don't really help us improve because most of the reviews are very general and not specific at all. Most are generalities like good job or great work.
As a service oriented custom home builder, receiving consistent, meaningful and independent survey results from our clients is a critical feedback loop. I've used GuildQuality since they were founded. They make this process easy and affordable and are true experts in their field. I highly recommend GQ to other builders.
I think Guild Quality has been an invaluable tool for our business, and at a very reasonable cost. Without Guild Quality it is nearly impossible to get the totally honest feedback that an outside survey gets.
We are finding GuildQuality easy to use, and its a great way to get honest responses from our customers. We are really enjoying using it for our reviews.
Great product and service :-))
I feel like the feedback we get is too general and not very specific at all. It doesn't really help us grow as a company if the only feedback we are getting is good job, or they did great. We would like more specifics from our surveys.
This service has been great! The reports are so easy to use and help us keep track of how our clients are seeing their experience with our company. Also, any time I have ever had a problem GuildQuality gets back to me very quickly with the help that I need.
Guild Quality has proven to be a positive tool for our company. The customer submittal process is simple and the feedback we get from our clients is very valuable.
The services offered by Guild Quality operate as explained to us. The reporting tools are versatile and allow us to analyze responses in detail. The tools and add-ons available for our website and social media work a expected and are user (customer) friendly.The only issue I have is that reviews (unlike comments) are published regardless of content to our profile and also to our website via the promotion tools and, therefore, can sometimes contain messages we are not interested in publishing. There is no way to suppress this without losing functionality.
I am very pleased with the service from Guild Quality. What a difference a survey makes within the whole company. We did use a customer satisfaction rating system prior to Guild Quality, but we were relying on someone from the office always sending out these and for the most part we did not get anything back. With Guild Quality's follow up we do get if not all most all reports back from the consumers. What a difference they have made for our company. The competition is fierce between project managers to get the best surveys back for there jobs the are managing with a bonus is given to them for reaching specific goals. Thank you all at Guild Quality for bringing back the fun in building swimming pools.
GuildQuality gives us a tremendous amount of credibility to our customers. They help us spot areas where we are not doing that well, and what should be done, with the opportunity to correct them.
GuildQuality has enhanced our marketing efforts tremendously. We now publish reviews on our website, Facebook and Twitter. It makes finding content for Social Media a breeze. We link to our GuildQuality page when sending information to potential clients as well.
The Guild Quality team has always been very responsive to my questions or concerns. It's a great company, keep up the good work.
We love Guild Quality! It makes gathering, analyzing, and publishing reviews easier than anything else we've tried!
GuildQuality does an amazing job contacting homeowners and urging them to survey our work. The feedback has been very valuable in helping us to serve our clients better and better. It also helps potential clients understand the value we offer. Thank you!
GuildQuality has provided outstanding customer service and is extremely responsive to any of my needs or questions.
Great company to work with. They do what they say they will do.
Just want other people to know about Guild Quality. There customer service is outstanding - I email over a question and within the day (sometimes within the hour), I get a response. They have helped me a lot with various complicated questions.
Guild Quality provides an invaluable service for consumers. I recommend using this service before choosing a contractor.
We use Guild Quality to comply with the James Hardie Contractor Alliance Program. It has provided us with valuable feedback on our siding crews and has allowed us to make adjustments to our business to better serve our clients.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.