GuildQuality
225 Ottley Drive, Suite 200Atlanta, GA 30324(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 17,770 customers surveyed, 3,496 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
search by zip code:
search

Reviews & Comments

427 Ratings
390
30
5
1
1
Currently Viewing:

  • GuildQuality
    Review by M.S.J. of East Meadow, NY
    Jan 29, 2015

    Absolutely adore Guild Quality! They've made a huge difference for my team!!

    Did you find this helpful? Yes
  • GuildQuality
    Review by A.J.A. of Fort Collins, CO
    Jan 28, 2015

    Guild Quality is a great way for any company to consolidate good quality reviews to monitor how your business is doing on each job. It is easy and fast plus when there is a problem their customer service is excellent!

    Did you find this helpful? Yes
  • GuildQuality
    Review by B.J.R. of Chippewa Falls, WI
    Jan 26, 2015

    We've used GuildQuality for a little over a year and gotten some great results. We use it in our marketing.

    Did you find this helpful? Yes
  • GuildQuality
    Review by K.H.A. of OH
    Jan 26, 2015

    Since using GuildQuality we have seen a significant increase in overall sales. I like how potential customers will go to my profile and see what other customers have said about us.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.P.W. of Woodstock, CT
    Jan 22, 2015

    Having an independent third party survey our clients has worked out well for WBA. We share the surveys with all our team members. The ratio of completed surveys to sent survey is excellent.

    Did you find this helpful? Yes
  • GuildQuality
    Review by P.C.P. of Salem, NH
    Jan 18, 2015

    GuildQuality is a valuable resource to constantly provide us feedback from where it matters which is what the customer thinks.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.G.C. of Stow, MA
    Jan 13, 2015

    This is a very good way to get 3rd party feed back from our client base. The information is something the public can trust and feel comfortable with. Companies using this service without publishing their reviews and rating scores on their profile page are probably not well rated or do not get consistently good reviews.When scores and reviews are published, the company that is being scored and reviewed has to accept the good and the bad, they can not pick and choose which to publish.So if you don't see score and reviews it means that company doesn't want you to see something.This information needs to be made clear to people looking at GQ for information.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.A. of IL
    Jan 12, 2015

    As a new member of GuildQuality, I had a lot of questions regarding the set up of surveys, scenarios, etc. and everyone that I worked with was extremely helpful and knowledgeable.

    Did you find this helpful? Yes
  • GuildQuality
    Review by Bob -. of Norcross, GA
    Jan 12, 2015

    Customer surveys from GuildQuality are an important part of monitoring quality here at 404-CUT-TREE.Bob DelbridgePresident

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.M.D. of Haslet, TX
    Jan 12, 2015

    Things seem very slow about happening, not many customers seem to be interested in sending in there reports and comments. Hope thing get better and I can see results I anticipated soon!

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.P.Q. of Fresno, CA
    Jan 10, 2015

    GuildQuality does a great job following up quickly with our clients and promptly posts the reviews. Their customer service is very responsive. I would recommend using GuildQuality for surveying your clients.

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.O.V. of Huntsville, AL
    Jan 05, 2015

    GQ has continually provided us with honest feedback from our Customers. Our response rating is over 90% - that's amazing.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.L.I. of Phoenix, AZ
    Jan 04, 2015

    GuildQuality allows us to upload customer reviews to our Facebook site which helps save time and money. In addition, we get valuable feedback from our customers which we use to improve our services to our customers and provide the quality service they desire.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.S.M. of American Fork, UT
    Jan 03, 2015

    GuildQuality offers an effective tool at a convenient price to connect with customers repeatedly. We believe constant customer care means access and contact throughout the building process. The process of adapting to their service is both convenient and easy to use because they walk you completely through the process in the free trial period. We could not match the work they do for the price on our own.

    Did you find this helpful? Yes
  • GuildQuality
    Review by E.S.L. of GA
    Jan 02, 2015

    i am super happy with the help i receive from Victoria. it doesn't matter what the question is she never makes me feel stupid for asking it! she always takes the time to share awesome information about updates and new features.

    Did you find this helpful? Yes
  • GuildQuality
    Review by G.M.M. of Midlothian, VA
    Dec 29, 2014

    GuildQuality has allowed us to get quality feedback from our customers in a timely manner.

    Did you find this helpful? Yes
  • GuildQuality
    Review by V.B.K. of Niagra Falls, NY
    Dec 27, 2014

    GuildQuality is an essential business and marketing tool to measure the interaction of your customers with your staff.

    Did you find this helpful? Yes
  • GuildQuality
    Review by N.P.F. of Gaithersburg, MD
    Dec 19, 2014

    A great service to stay on top of your game.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.H.H. of Minneapolis, MN
    Dec 17, 2014

    I have been very pleased with the way we are able to receive feedback from clients which enables us to constantly improve our service. Additionally, the we are excited to market our GuildQuality results, which have helped our potential clients connect with the experience we provide through the comments and feedback of past clients.

    Did you find this helpful? Yes
  • GuildQuality
    Review by L.Z.L. of GA
    Dec 11, 2014

    GuildQuality is a wonderful resource to ensure you are keeping your clients satisfied. They provide an valuable service to companies who wish to promote their excellent satisfaction rate. GuildQuality's team always check in to make sure you are getting the most out of their services and are ready top help any way possible. There are also many marketing options provided to help you reach new customers.

    Did you find this helpful? Yes
More Reviews & Comments

Create Your Online Profile
and Start Surveying.

Create Your Free Account

Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 1/30/15 GuildQuality received feedback from a customer.
  • 1/30/15 GuildQuality received feedback from 2 customers.
  • 1/30/15 GuildQuality received feedback from a customer in Macon, GA.
  • 1/29/15 GuildQuality received feedback from a customer in East Meadow, NY.
  • 1/29/15 GuildQuality received feedback from a customer.

2015 Guildmaster Application

GuildQuality is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, GuildQuality must survey all of their customers.

If you are a recent customer of GuildQuality and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of GuildQuality's application.