GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
Just want other people to know about Guild Quality. There customer service is outstanding - I email over a question and within the day (sometimes within the hour), I get a response. They have helped me a lot with various complicated questions.
Guild Quality provides an invaluable service for consumers. I recommend using this service before choosing a contractor.
We use Guild Quality to comply with the James Hardie Contractor Alliance Program. It has provided us with valuable feedback on our siding crews and has allowed us to make adjustments to our business to better serve our clients.
Guild Quality provides a great service to our company. It is important to get an opinion from your clients on how your company is meeting or exceeding their expectations. Guild Quality helps to ensure that we reach as many clients as possible. Keep up the great work!
We get valuable feedback from GuildQuality and enjoy the program.
We have been using Guild Quality now for over a year and have found it to be a great benefit to our company. It helps us to find were we need to improve and it helps to get true feedback from our customers. Being able to post those reviews online is a big help for our business. Before Guild Quality we would ask our customers to give us a review and the response was about 20% but with Guild asking for the reviews it has gone up to over 80%.
Clients feel comfortable giving honest and accurate feedback to the Guild Quality survey. We appreciate this additional tool to help us know where we are doing well and what we need to improve.
GuildQuality has added value to my company.
GuildQuality provides us with a third party review of our clients. We're doing a good job of getting constructive criticism from out clients when we don't do a good job. This is a way to improve our overall customer satisfaction to an impeccable level.
Victoria and all of your staff are always VERY responsive and helpful for my company's needs and wants. hiring your company was one of the best business decisions we have made.
We really appreciate the credibility Guild Quality provides for our company. We are very happy with the feedback we receive and the service they provide.
Reviews are simple, straight-forward and easy to complete without registering a ton of personal information.
GuildQuality is a great tool to monitor your employees and customer feedback.
GuildQuality is a great tool for us, providing us with reviews that are easy for future customers to find and easy for current customers to provide.
THE BEST. ALWAYS THERE WHEN NEEDED. KEEP UP THE GOOD SERVICE. THANKS, J
Guild Quality has been easy to work with and they offer a lot of quick links to share comments and reviews. Signing up with guild has helped tremendously in showing our companies credibility.
We have been happy with the service that we have gotten with GuildQuality and look forward to utilizing them for our clients in the future.
GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.
Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!
We are very pleased with our partnership with Guild Quality.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.