GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)
Absolutely adore Guild Quality! They've made a huge difference for my team!!
Guild Quality is a great way for any company to consolidate good quality reviews to monitor how your business is doing on each job. It is easy and fast plus when there is a problem their customer service is excellent!
We've used GuildQuality for a little over a year and gotten some great results. We use it in our marketing.
Since using GuildQuality we have seen a significant increase in overall sales. I like how potential customers will go to my profile and see what other customers have said about us.
Having an independent third party survey our clients has worked out well for WBA. We share the surveys with all our team members. The ratio of completed surveys to sent survey is excellent.
GuildQuality is a valuable resource to constantly provide us feedback from where it matters which is what the customer thinks.
This is a very good way to get 3rd party feed back from our client base. The information is something the public can trust and feel comfortable with. Companies using this service without publishing their reviews and rating scores on their profile page are probably not well rated or do not get consistently good reviews.When scores and reviews are published, the company that is being scored and reviewed has to accept the good and the bad, they can not pick and choose which to publish.So if you don't see score and reviews it means that company doesn't want you to see something.This information needs to be made clear to people looking at GQ for information.
As a new member of GuildQuality, I had a lot of questions regarding the set up of surveys, scenarios, etc. and everyone that I worked with was extremely helpful and knowledgeable.
Customer surveys from GuildQuality are an important part of monitoring quality here at 404-CUT-TREE.Bob DelbridgePresident
Things seem very slow about happening, not many customers seem to be interested in sending in there reports and comments. Hope thing get better and I can see results I anticipated soon!
GuildQuality does a great job following up quickly with our clients and promptly posts the reviews. Their customer service is very responsive. I would recommend using GuildQuality for surveying your clients.
GQ has continually provided us with honest feedback from our Customers. Our response rating is over 90% - that's amazing.
GuildQuality allows us to upload customer reviews to our Facebook site which helps save time and money. In addition, we get valuable feedback from our customers which we use to improve our services to our customers and provide the quality service they desire.
GuildQuality offers an effective tool at a convenient price to connect with customers repeatedly. We believe constant customer care means access and contact throughout the building process. The process of adapting to their service is both convenient and easy to use because they walk you completely through the process in the free trial period. We could not match the work they do for the price on our own.
i am super happy with the help i receive from Victoria. it doesn't matter what the question is she never makes me feel stupid for asking it! she always takes the time to share awesome information about updates and new features.
GuildQuality has allowed us to get quality feedback from our customers in a timely manner.
GuildQuality is an essential business and marketing tool to measure the interaction of your customers with your staff.
A great service to stay on top of your game.
I have been very pleased with the way we are able to receive feedback from clients which enables us to constantly improve our service. Additionally, the we are excited to market our GuildQuality results, which have helped our potential clients connect with the experience we provide through the comments and feedback of past clients.
GuildQuality is a wonderful resource to ensure you are keeping your clients satisfied. They provide an valuable service to companies who wish to promote their excellent satisfaction rate. GuildQuality's team always check in to make sure you are getting the most out of their services and are ready top help any way possible. There are also many marketing options provided to help you reach new customers.
The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.
GuildQuality is a candidate for a 2015 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, GuildQuality must survey all of their customers.
If you are a recent customer of GuildQuality and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of GuildQuality's application.