GuildQuality
225 Ottley Drive, Suite 200Atlanta, GA 30324(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 18,636 customers surveyed, 3,647 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

560 Ratings
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  • GuildQuality
    Review by R.H.B. of KY
    Mar 27, 2015

    GuildQuality has always provided a great service for us. What separates them from "others" is the high level of Professionalism and the personalized Customer Service you are able to receive.

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.P.W. of OK
    Mar 24, 2015

    Our experience with GuildQuality since 2008 has been nothing less than amazing. They are always quick to respond to any questions or needs that we might have in a friendly and efficient manner. They also are very good at keeping up with the latest trends making our customer survey feedback very informative for us internally as well as giving us an additional marketing tool. We can not say enough good things about GuildQuality!

    Did you find this helpful? Yes
  • GuildQuality
    Review by G.F.F. of St. Louis, MO
    Mar 24, 2015

    We are very pleased with our partnership with Guild Quality.

    Did you find this helpful? Yes
  • GuildQuality
    Review by E.W.S. of TX
    Mar 19, 2015

    We've made major strides in implementing processes to ensure higher Customer Satisfaction that would not have been possible without the information Guild Quality brings to the table. The surveying has opened our eyes to things we are doing very well, and others that need work. Because of Guild Quality, we are able to quickly pinpoint the area needing attention, and give it the time it deserves. - J. Eric Walley, Vice President of Sales and Marketing, Stylecraft Builders, Inc.

    1 person found this helpful. Did you find this helpful? Yes
  • GuildQuality
    Review by B.K.K. of Columbia, SC
    Mar 13, 2015

    Overall this ia a great service and I would highly recommend it to any businesses who are struggling to get online reviews. Using "social proof" in your sales cycle will do wonders for your closing ratios, and Guild Quality provides just that!

    Did you find this helpful? Yes
  • GuildQuality
    Review by N.A.M. of Columbia, MO
    Mar 12, 2015

    Our Guild Quality survey feedback we receive from our customers each month provides us terrific information form which we can monitor our performance and make adjustments in our business that ultimately lead to improved customer service. Guild Quality is a very important part of our business.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.S.J. of Salem, OR
    Mar 11, 2015

    You should definitely look at your rating system. It is confusing.

    Did you find this helpful? Yes
  • GuildQuality
    Review by M.L.S. of College Station, TX
    Mar 10, 2015

    Everyone at Guild Quality is very nice and always helpful in a timely manner.

    Did you find this helpful? Yes
  • GuildQuality
    Review by T.B.R. of Baltimore, MD
    Mar 10, 2015

    GuildQuality has been an extremely helpful tool for our company! It provides our customers an unbiased source in which to express all the pros and cons of their experience with us. GuildQuality has made it as simple as the click of a button to have those customer testimonials published to our social media which then allows all of our customers to view our previous customers experiences!

    Did you find this helpful? Yes
  • GuildQuality
    Review by D.C.G. of Cedar Grove, NJ
    Mar 09, 2015

    We have been very happy with the service we have received from GuildQuality. If we ever have a question it is answered really quickly. The feedback we receive from our past clients has been invaluable in making changes to our way of working or team members.

    Did you find this helpful? Yes
  • GuildQuality
    Review by G.B.D. of Orland Park, IL
    Mar 05, 2015

    We look forward to the feedback from customers that the Guild Quality survey provides. It gives us an opportunity to recognize excellence and correct any concerns that clients may have expressed.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.A.A. of Flint, MI
    Mar 05, 2015

    Guild quality has become a very important part of how we do business. Not only do we get valuable feedback from customers about their experience working with us, we also get customer reviews and comments that are an integral part of our marketing and social media efforts. Guild quality helps enhance our credibility and lets us maintain the best customer experience possible.

    Did you find this helpful? Yes
  • GuildQuality
    Review by P.B.C. of Denver, CO
    Mar 05, 2015

    GQ is the best way I have found to get honest feedback from our customers. That feedback our customers share is tremendously valuable for coaching and for continueing our efforts in providing a superior customer experience. Thanks Guild Quality.

    Did you find this helpful? Yes
  • GuildQuality
    Review by S.S.A. of Orlando, FL
    Mar 03, 2015

    GuildQuality is a great tool that puts me above my competitors with the number of reviews I have.

    Did you find this helpful? Yes
  • GuildQuality
    Review by P.G.S. of OR
    Mar 02, 2015

    It has helped our Quality Control very much!

    Did you find this helpful? Yes
  • GuildQuality
    Review by R.B.J. of Grass Valley, CA
    Feb 20, 2015

    GuildQuality has been a great tool for us to use internally with our staff. It is great for the team to hear the feedback that they are receiving.

    Did you find this helpful? Yes
  • GuildQuality
    Review by K.V.D. of Lafayette, CO
    Feb 17, 2015

    The GuildQuality surveys are an important part of our business. Its great to have your customers comments and ratings easily found on the web, but we also found that the surveys give our us another way to listen to our customers.

    1 person found this helpful. Did you find this helpful? Yes
  • GuildQuality
    Review by A.M.T. of MN
    Feb 11, 2015

    Excellent customer service.

    Did you find this helpful? Yes
  • GuildQuality
    Review by J.K.K. of Shaker Heights, OH
    Feb 09, 2015

    GuildQuality is a good partner and Karlovec & Company is a better Design/Build Remodeling firm because of our association with GQ.

    Did you find this helpful? Yes
  • GuildQuality
    Review by V.C.P. of Swansea, IL
    Feb 04, 2015

    Rachel, Victoria and Phil are always quick to address my needs and give us good answers. It's always consistent. We really appreciate that.

    Did you find this helpful? Yes
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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 3/27/15 GuildQuality received feedback from a customer.
  • 3/27/15 GuildQuality received feedback from a customer in Denver, CO.
  • 3/27/15 GuildQuality received feedback from a customer.
  • 3/25/15 GuildQuality received feedback from a customer in Baton Rouge, LA.
  • 3/24/15 GuildQuality received feedback from a customer.