GuildQuality
1350 Spring Street, Suite 200Atlanta, GA 30309(888) 355-9223

GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. (more)


Customer Feedback Summary

Of 15,383 customers surveyed, 3,121 responded (20%)
Likely to Recommend
96%
Quality Of Feedback
96%
Accessibility
98%

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Reviews & Comments

299 Reviews
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  • review
    B.M.B.
    Montgomery, AL
    Jul 09, 2014
    GuildQuality

    GuildQuality is a great service for getting feedback from your customers. It is easy to fill the information on our customer and then they do the rest!!

    Response From
    GuildQuality
    Jul 11, 2014

    Thanks for the review, Brad!

  • review
    J.L.C.
    TN
    Jul 07, 2014
    GuildQuality

    GuildQuality offers exceptional service in surveying our Customers and offering honest feedback to help us know how our Customers feel that we are doing and to continually improve upon our processes based on the responses.

    Response From
    GuildQuality
    Jul 11, 2014

    Jo Lee, thanks for the review! It makes us happy to hear that you're using the feedback from your customers to better your business processes.

  • review
    J.H.N.
    MD
    Jul 02, 2014
    GuildQuality

    In the fall of 2013 my boss emailed me the log in and password for GuildQuality and said we're going to be using this surveying service, learn how to use it and what if offers. At the time I had no idea what GQ was, nor had I ever heard of it. Here we are almost a year later and GuildQuality has made its way into almost every aspect of my job. We utilize GQ from customer satisfactions/service to SEO, Social Media and our Blog, to our Referral Program to our Sales pitch. Here's a break down of how our company uses GQ:We survey 100% of our customers after the completion of their job. The survey allow us to evaluate where we are successful and areas we need to improve on. We use the comments left by our customers attached with the before and after Photo's on our social media, on our website in the Our projects page, we redesigned our referral program with the core of it using the comments from the surveys, we use the map in our sales presentations to show prospect customers the jobs we've completed in their area and show them the comments their neighbors left about us. Our experience with GuildQuality has been extremely beneficial in almost all aspects of our business, we would highly recommend other contracting companies to take advantage of the seemingly endless benefits from using their services.

    Response From
    GuildQuality
    Jul 11, 2014

    Jessica - Thank you so much for taking the time to give such a thorough review! It's fantastic to see that you guys are utilizing our service in so many different aspects of your business and we thank you for being a member of our community of quality!

  • review
    K.B.A.
    Goodlettsville, TN
    Jul 01, 2014
    GuildQuality

    Working with GuildQuality to survey our customers has been effortless. We are very pleased with the ease of using the website and the vast pool of information available in the reporting. Everyone we have spoken to has been extremely helpful and prompt in their response. This is a 5 star company.

    Response From
    GuildQuality
    Jul 11, 2014

    Thanks for the positive feedback, Kay!

  • review
    J.R.S.
    North Little Rock, AR
    Jun 14, 2014
    GuildQuality

    Sideco customer reviews done by GuildQuality do more to help us get new customers than any thing else we do. When potential customers read the thoughts of our past customers they can usually find themselves or what they are thinking in our reviews. This is very valuable. Of course the more reviews you obtain the better.

    Response From
    GuildQuality
    Jun 23, 2014

    Thanks, Jimmy! We're happy that you're seeing the value in collecting customer feedback!

  • review
    M.E.S.
    Hamptonville, NC
    Jun 11, 2014
    GuildQuality

    In today's fast-paced world and consumers that expect immediate answers, gratification and quality; GuildQuality delivers. Setting proper expectations and delivering on them is our company's culture, and it's refreshing to know that our partners at GuildQuality operate the same way. GuildQuality may sell surveying, but their success comes from living customer satisfaction. M.E.S.

    Response From
    GuildQuality
    Jun 23, 2014

    We really appreciate the feedback, Matt!

  • review
    B.M.S.
    Harrisburg, PA
    May 28, 2014
    GuildQuality

    GuildQuality has been a significant asset for us by providing us with a way to promote our customer satisfaction scores and reviews in an effort to differentiate ourselves. In addition - it gives customers a better forum to share constructive feedback that they aren't always prepared to give immediately after the service is completed.

    Response From
    GuildQuality
    Jun 23, 2014

    Brad, thanks for the review and we're happy to hear that you're able to differentiate your business using satisfaction scores and reviews!

  • review
    Martha S.
    Nashville, TN
    May 16, 2014
    GuildQuality

    GuildQuality has made us a better company. The result we know we are going to get help us to stay focused on providing excellent customer service, quality, and a good warranty service.

    Response From
    GuildQuality
    Jun 23, 2014

    Thanks, Martha! We think it's fantastic that you're so committed to providing excellent service to your customers!

  • review
    J.P.M.
    Corinth, TX
    May 08, 2014
    GuildQuality

    GuildQuality is a great company with amazing employees always willing to spend time with you to get you the answers you need. It is a legitimate company that you can get honest feedback from to see where your company can improve and it also allows your potential customers to read reviews by previous customers to see what your company is about. I recommend them to anyone!

    Response From
    GuildQuality
    May 09, 2014

    Thanks, Jayme! We appreciate the kind words and are always happy to help!

  • review
    D.D.F.
    Alpharetta, GA
    May 05, 2014
    GuildQuality

    Joining GuildQuality has provided First Rate Siding Window and Roofing Specialists with a very effective tool to gage the impression that we are making on our clients. We are pleased to see ourselves ranked well against the other leaders in the siding and roofing business in the Atlanta Area.Atlanta

    Response From
    GuildQuality
    May 09, 2014

    Thanks for the review, Dave!

  • review
    S.P.T.
    Asheville, NC
    May 02, 2014
    GuildQuality

    GuildQuality is very intuitive, very helpful, and a very powerful function. They have put a lot of thought into their site, which makes it easy for us to use and easy for our customers as well.

    Response From
    GuildQuality
    May 09, 2014

    Ease of use is extremely important to us, so thanks for the feedback, Sean!

  • review
    J.Y.A.
    Pleasant Valley, MO
    May 01, 2014
    GuildQuality

    My overall experience with GuildQuality has been wonderful and professional. Everyone question I've ever had has been answered in a timely manner. I'd use them for any type of construction or home improvement business.

    Response From
    GuildQuality
    May 09, 2014

    John, we're thrilled that you've had a positive experience with our team and we're always here if you need us!

  • review
    B.B.H.
    Chattanooga, TN
    May 01, 2014
    GuildQuality

    GuildQuality is a first class company to work with. Everyone there is very courteous and responsive. There are so many features and options as far as surveying goes and being able to measure those surveys is great. It's a very valuable service.

    Response From
    GuildQuality
    May 09, 2014

    Brian, it's always nice to hear that our members find value in our service. Thanks!

  • review
    M.B.U.
    Girard, OH
    May 01, 2014
    GuildQuality

    GuildQuality has been essential to me in helping me build a customized survey based system that we could make specific to our condominium and apartment developments. Our responses have been very positive throughout.

    Response From
    GuildQuality
    May 09, 2014

    Thanks, Michele! Glad we could help!

  • review
    J.A.A.
    Flint, MI
    Apr 30, 2014
    GuildQuality

    GuildQuality has been a wonderful tool for us in many aspects. Firstly, GuildQuality helps us see where we have holes in our Customer Service process and gives us the opportunity to improve our service. Secondly, it gives us the opportunity to reflect positive comments to new customers in a variety of ways online. They give us a platform that allows for third party verification of our business and to relay the critical information and great experiences we wish to share with our potential customers.

    Response From
    GuildQuality
    May 09, 2014

    Thanks for the review, Jim! We appreciate your feedback!

  • review
    M.M.M.
    Shreveport, LA
    Apr 24, 2014
    GuildQuality

    We have used GuildQuality for a couple of years and we are completely satisfied with the feedback we receive from our clients. This helps us improve our business on a month-to-month basis.

    Response From
    GuildQuality
    May 09, 2014

    Mike, we love that you're continually using client feedback to improve your business!

  • review
    S.M.L.
    Rowlett, TX
    Apr 05, 2014
    GuildQuality

    I love using GuildQuality as a sales tool that helps set me apart from other Company's. I like having a well known third party survey company to help give me Credibility.Thanks GuildQuality!!!

    Response From
    GuildQuality
    Apr 18, 2014

    Thank you, Stephen! Differentiating your company from your competitors is key, and it seems like you're doing a great job of that!

  • review
    S.H.P.
    Tamuning, GU
    Mar 27, 2014
    GuildQuality

    Everyone who has assisted Pacific Solar & Photovoltaics as well as Pacific Pest Control...they knew their stuff, responded promptly, made themselves available for phone calls despite time difference.

    Response From
    GuildQuality
    Mar 31, 2014

    Scott, we're happy to hear our team has been there for you and we'll continue to do so whenever you need us!

  • review
    C.G.T.
    Toms River, NJ
    Mar 24, 2014
    GuildQuality

    GuildQuality produces results. It has given us insight into what is working well and where we need to improve within our company. They are always responsive to our questions and needs. They have invested heavily in their internet division which has in turn significantly increased our company's exposure in organic search, especially in the highly rated "reviews" category. GQ is one of our best investments to date.

    Response From
    GuildQuality
    Mar 31, 2014

    Thanks for the review, Chash! Hearing that you're seeing the value in your investment with us and that you're using our tools to improve your company is wonderful!

  • comment
    Recognize Excellence
    OK
    Mar 21, 2014

    The customer service team!! Everyone I work with has great customer service skills. They are personable, helpful and prompt in taking care of things!

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Why do contractors trust GuildQuality to survey their customers?

The best homebuilders, remodelers, real estate companies, and home services contractors rely on our customer satisfaction surveying to help them deliver exceptional service, and to communicate the quality of their work to prospective customers.

Recent Activity

  • 7/19/14 GuildQuality received feedback from a customer in San Antonio, TX.
  • 7/19/14 GuildQuality received feedback from a customer.
  • 7/18/14 GuildQuality received feedback from a customer in San Diego, CA.
  • 7/18/14 GuildQuality received feedback from a customer.
  • 7/16/14 GuildQuality received feedback from a customer.