Problems Solved - GuildQuality has helped our company before more proactive in our communications.
THE FROG is a small shop providing custom window treatments, blinds shutters drapes. Guild Surveys lets us get real feedback without taking staff away for providing the best customer service possible. In a small business it is like an extra pair of hands.
The reviews help us know how the customer feels about our product and service.
Guild Quality is fine for industry related businesses but our customers have not heard of it nor do they use it for finding anyone in the business
There's a lot of value for a company like us and using GuildQuality to survey our clients, because they are theatrically an unbiased conductor of the survey, as opposed to us doing it ourselves. Therefore, I feel the results are more accurate. I feel our clients are a more honest because they know they are not talking directly to me or one of my employees. I think there's a lot more value in it because of that. I am very happy with GuildQuality.
It's a great opportunity to distinguish yourself from others in the industry.
I feel like there's nothing wrong with the program. I just don't think it does anything. The followup from the company could be better. We haven't filled out a survey form in months, and no one's called to see how we're doing on that. I don't know if they put a lot of time into their customers.
Guildquality helps me better know how my customers really feel.
Guild Quality has been great but right now is not a good time for us builders due to the economy and shortages.
I would rate this a 2.5 because I usually stay private about my business!
If utilized properly, the survey service can drastically help with the coaching, training, and accountability. It is an opportunity to serve customers better by obtaining authentic feedback.
I respect the services. They do a great job with follow-ups.
Good service! Good work!
Guild quality is a great tool for showing your potential customers how happy former customers are with your performance and also helps to evaluate the things you've fallen short with.
We are very happy and would recommend if there were other companies we knew looking for building it's business for reviews.
The customer service stands out to me. They have helped mitigate and explain the site etc.
GuildQuality has been very helpful in providing honest customer feedback.
It is fine, I would recommend them. There are some setbacks.
It's a good way to survey customers and for customers to vent about contractors or construction companies.
I've used GuildQuality for many years. Their integrations with software systems are a great, and easy way to get reviews back from customers on how well jobs are going. Whether that be good, bad, or indifferent. I would recommend them to any contractor that wants inside feedback with no pressure to their customers
We have had no problems with the company. The experience has been very good. I have not seen or heard anything negative.
The percentage rate is low for completed surveys I receive. If I submit 100 surveys, I may receive 12 completed for feedback.
There are a lot of my customers who do not know who GuildQuality is, and it is hard to give answers when I don't know if my customers are familiar with GuildQuality.
Helps us get feedback on what we're doing well and where we can improve
We have used GuildQuality since 2006. We have been very pleased with the service provided.
I would like Guild Quality to give their clients more access to improve how the public profile appears and in regards to the surveys. I feel it is somewhat unfair that only the rating with comments appear in the public profile. I think that all ratings, regardless if there is a comment or not, should be in the public profile. The most recent should be appearing there.
Guild Quality is a professional company that helps us improve customer satisfaction with our clients every day.
These surveys have been helpful in seeing where we strive as a company and where we need improvement. Guild Quality is easy to work with and the process is simple. I would recommend!
We've been a GQ user for a decade. They hae excellent SEO when someone is searching for our company, to be sure that we have our great reviews front and center and easy to find.
I enjoy the Ease and Usefulness of the GuildQuality Survey Program.
We have used GuildQuality for many years and appreciate their detailed feedback options so we can improve our internal processes as much as possible. Their individual features like the geographical map of our current and past projects, as well as the ability to filter through dozens of client-rated metrics, offers an unparalleled level of detail to our business that isn't often seen elsewhere in our industry. We value GuildQuality reviews and appreciate all the hard work they do to help us get our clients' feedback with an unbiased lens.
For us providing remodeling services this is a good way to get feedback after the project is completed
Professional way to survey your customers.
GQ is an extremely effective way for us to receive and promote customer feedback.
Site hard to navigate. Due to business being seasonal you should allow a certain amount of leads per year, instead of month.
Recommended to a number of my peers, however, Canadian brand recognition is low and so not a source many people look to
I have had the pleasure of knowing the GuildQuality folks since their earliest days. They are an outstanding group of people with an excellent offering.
Sometimes clients find it hard to let you know how they feel (not all are confrontational!) so this is perfect. I like how it is a third party survey so our clients let us know how they really feel which is important if there are any issues that need be address. We were doing our "surveys" manually and this took all the hard work out of that.
I find GuildQuality a great marketing tool as a third-party surveying company for our customers.
The process of sending/requesting surveys for GuildQuality is pretty easy. However, fine tuning the information acquired from GuildQuality for a survey is a stumbling block. To their defense, however, this apparently lies between GuildQuality and MarketSharp.
If more remodelers would use GQ that would elevate the reputation and improve the game for all involved. Being a member requires you to be looking for ways to improve what you do everyday.
Been successful. Happy with the honesty as it shows integrity on the reviews.
The system is so easy. And it's an efficient way to get customer feedback and be able to address any concerns, promptly.
GuildQuality provides our customers the opportunity to express their opinions about our service from which we are able to improve even more.
This survey process has made us aware of things that the customer might not otherwise bring to our attention PLUS we get great responses that our sales staff can share in their sales presentations and the map showing where we have competed jobs helps too. The pat on the back for our team members is always uplifting and brightens our day(s). Thank you.
Agent told us that we needed to upgrade our membership, when it was already paid for by a manufacturer. So for several years we've paid for something that we didn't want or need.
Guild Quality has been great for us!! With using a third party to handle our reviews has help our company greatly!!
I think the customer surveys provide very good feedback to our company in evaluating how we are performing in various areas of our projects.
Guild Quality provides prospective customers with honest, 3rd party feedback from our existing customers. As a reputable, family-owned pool builder in the Chicagoland area, we understand the importance of word of mouth from other pool owners. We appreciate being able to share this unbiased feedback with other potential pool customers.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Have any questions? Feel free to contact us. We will be happy to hear from you!
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GuildQuality as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
Have any questions? Feel free to contact us. We will be happy to hear from you!