Helpful and Easy to use
While I think the service GuildQuality provides is good, ultimately the only reviews that truly matter is Google reviews
Like Guild, but don't use it enough to say i'm an advocate
As the owner of a residential Design/Build Remodeling company I very much view GuildQuality as a key partner, especially since I view my business as a service company. We are a client-focused firm so managing expectations and maintaining excellent relationships is fundamental to our success. GQ helps us hold our team accountable and quantifies difficult to quantify information. We take pride in all we do and GQ highlights our successes.
It's a good service. It's thorough, and objective, which is useful. It's rarely used as a reference from a customer during their search for a contractor, but I think it adds value as another 3rd party review.
Recommend with caveats
The information we receive from the surveys is very useful. There are still some "kinks" on the surveys/in the system, such as naming the superintendent and project manager repeatedly on the survey which makes it more challenging to provide the employee's individual statistics.
GQ is a great way to get, store and distribute reviews as well as learn from what the customers say we need improvement on.
All in all we are still very satisfied with our relationship with Guild Quality. However, we have noticed that in the last year or so that at times communication between us and Guild Quality has been more difficult and has been slower to respond to us when we enter a new client to be surveyed or if we call with an issue.
Rescom installed windows on my home 15 years ago in a perfect one day install and since then I required service once three years ago on a seal failure which they took care of right away. To this day, all of my windows work as well as the day they were put in. They have saved my family a lot of money on both heat and air conditioning costs and have kept our home comfortable year round.
Very sharp and responsive team!!!
Very comprehensive and professional.
Guildquality is set up through the corporate office so I don't have direct experience.
GuildQuality has definitely helped our business receive more leads.
The customer service is excellent. Their response time for questions is very quick.
GuildQuality is a great service.
We love GQ, we have incorporated it into our business and it has been really valuable to get feedback from our clients in different stages and their project with us. It has been very helpful at the end of the project review when we talk about the project as a whole. It has been great.
I think it's really great. It's an incredible way to get feedback and helps a lot with how we do things internally. It's a very easy and good thorough system on how to receive feedback.
It is a lot more than just a third party surveying our customers, GuildQuality is full service!
GuildQuality customer satisfaction works hand in hand with JP Roofing and Owens Corning. GuildQuality customer satisfaction is what we strive for today. How it has helped us move forward and raise our level of business of who we are and where we stand today means so much to us as a company. I have always strived on customer satisfaction, and when I became a preferred contractor with Owens Corning, the third-party GuildQuality was part of what I have always wanted. It made it complete for the type of work we do. The customer surveys really sprung us forward in business.
Great organization. Expensive for what my company needs and for the number of clients we have.
It was simple to use and gives us good feedback.
We enjoy working with GuildQuality.
GQ lets us measure important aspects of our business that would otherwise be missed. Great team! Always professional and on top of things!
I am likely to recommend Guild Quality due to their ease of use.
I feel it needs to clearly state whether the question is about the agent who they spoke to or the company itself.
i just wanted guildquality to understand what it’s like to receive an errant survey and not be able to go back and change it. Your product is fantastic except for this one lacking feature. If you allow me to retract I’ll give you 5 stars.
It adds a lot of credibility to a company's ethics.
GuildQuality helps us to keep track of the quality control and satisfaction of our customers easily.
What I appreciate is that it is an unbiased publication. It calls on favorable or unfavorable results. The unbiased postings on feedback is what I appreciate most.
We are very happy with the service. We have never had an issue. Very professional and always good to follow up.
Guild Quality surveys provide us with valuable feedback from our customers. Because it is initiated by a third party, we feel like our customers are more open and honest with their responses. It is a great service that allows us to constantly look at how we are interacting with our customers and it helps us identify areas where we can improve.
I like Guild Quality because they work with actual customers that you have done work for.
Since starting with GuildQuality, we have found that features GuildQuality offers have been impactful to our customers and clients when choosing to partner with us.
Very easy to use and have very quick responses
Great service for customer insight for you business.
It is a great tool to use to follow customers after the sale
Need to get the app operating, was used a lot on calls
Problems Solved - Communication gaps between departments that could be changed for the better of the company.
Guild does a great for us!
Working with GuildQuality is a great experience that helps our company to grow and identify any issues before they become problems.
Google reviews seem more important
GuildQuality makes it easy to survey clients to get their honest reaction to the process and their project in remodeling. We tried it on our own for awhile and got nothing; now our response rate is nearly 75! Highly recommend to anyone serious about excellence in customer service.
There have been on several occasions that the first question on survey (WES) was not asked by Guild Quality rep and therefore skipped when a home owner called in. This happens to be the most important Question that is used in grading our performance. Of course, we follow up with a home owner on bad survey responses or missed responses and on each of these occasions they assure that they did not skip or refuse to answer the first question themselves.
This has been a great tool to track the progress of the quality of service we give throughout the entire construction process.
We are benefiting from the service Guild Quality is providing for us through honest and thorough feedback from all of our clients
In general the website is easy to navigate and is user friendly. It offers wonderful features such as the Barometer surveys.
Problems Solved - Identifying best practices for our customers to attain high satisfaction marks
Recognized Excellence - Jonathan Clark has been a great on follow up and feedback
Love your service in every way. Responses - quantity and quality - are great. And you customer service is awesome too.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GuildQuality as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys