Member Report:
3533 Responses
Response Rate:
81.8%
Dates:
06/18/2009 - 09/01/2010

In this report, Penguin Windows has published all ratings for the following selected questions that were provided by customers surveyed since June 2009. Since then, 3533 out of 4319 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.1%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.7%
    Clean & Safe
  • 94.2%
    Communication
  • 96.6%
    Construction Quality
  • 93.0%
    Problem Resolution
  • 95.7%
    Sales Knowledge
  • 97.3%
    Professional & Organized
  • 97.2%
    Schedule
  • 92.6%
    Value
  • 94.7%
    Work Done Right

Customer comments selected by the member for inclusion in this report

  • Kevin was exceptional. - Sep 01, 2010 in Issaquah, WA

    Kathleen and Gregory. He stood on the sample, and that's what sold me on toughness. I had no real intention of buying windows, but they swayed me. The installation guys were extremely quick. I was in construction for 20 years. I look at their work, and I can see they know what they're doing. - Sep 01, 2010 in Baldwinville, MA

    The installation crew was great. Their quality of work was very good. In fact, there was a slight problem and I called the office and they had the truck turn around and fix it on the very same day. I was very impressed with that. The salesman did a very good presentation. As far as I'm concerned, the product sold itself. I would have no problem recommending it to anyone considering windows. - Aug 31, 2010 in Athol, MA

    I only worked with three of the people, Leanna and the two installers were very professional and very courteous. - Aug 31, 2010 in Sedro Woolley, WA

    Everyone we worked with did a great job. - Aug 31, 2010 in Bremerton, WA

    Pat and Darrell. - Aug 30, 2010 in Mount Vernon, WA

    Unfortunately, I don't know their names. The guy that did the initial measuring was great. Also, the contractor that did all the work did a nice job. - Aug 30, 2010 in Tacoma, WA

    David the lead installer. - Aug 30, 2010 in Maple Valley, WA

    The lady who answers the phone is amazing. - Aug 30, 2010 in Aloha, OR

    The installation crew chief James. - Aug 28, 2010 in Beaverton, OR

    Both Installers - Aug 28, 2010 in Kenmore, WA

    Jeremy and Tracey, the salespeople, were excellent. - Aug 28, 2010 in Tacoma, WA

    The installation people. - Aug 28, 2010 in Eugene, OR

    The install crew, they cleaned up very well, you would not even know they were here. - Aug 27, 2010 in Redmond, WA

    A young man that was inside of the crew, Jason Bozarth. - Aug 27, 2010 in Lakewood, WA

    Eric and the install team, they did great jobs. - Aug 27, 2010 in East Kingston, NH

    Jeremiah and Kevin were great people to work with, they both were great. - Aug 27, 2010 in Boring, OR

    I am not sure I remember the name of the sales people, the two that came and met with us, they were so understanding and we had to work around our re-financing and they did not push us or pressure us. - Aug 27, 2010 in Monmouth, OR

    Catherine and the two installers were all great. - Aug 26, 2010 in Lunenburg, MA

    The sales guy and the installation crew were great. - Aug 26, 2010 in Milwaukie, OR

    The gentleman that did the job. The head installer. Super quality. I wish I remembered his name. - Aug 26, 2010 in Seattle, WA

    I like the sales team and the gentleman that came in and put in the window. All in all nice people. - Aug 25, 2010 in Arlington, WA

    The crews that installed the windows, they were very professional and patient and they did a fantastic job. - Aug 25, 2010 in Gresham, OR

    Mike and the installation crew. - Aug 23, 2010 in Belfair, WA

    Eric is a good salesman, he's very good with the product he is selling, everything met my expectations. - Aug 23, 2010 in Hooksett, NH

    Jennifer at the main office is great. Eric and George they were all very good. - Aug 23, 2010 in Concord, NH

    Bruce himself, and Jim the supervisor did a really good job. My wife was very happy with Jim. Jennifer at the main office was very helpful. She followed up on everything. She was extremely efficient and always gave us answers when we had any questions. - Aug 23, 2010 in York, MA

    The whole staff, really. Tucker spent four or five hours with us, and the gentlemen who did the installation were really great. They kept the house neat and clean whenever they had to come in. The were courteous, friendly, and they were really marvelous people who also finished right on time. - Aug 23, 2010 in Seattle, WA

    The installation crew did a great job. They answered all of my questions. - Aug 19, 2010 in Newberg, OR

    The install crew. - Aug 18, 2010 in Beaverton, OR

    Jonathan Brown and the service technician whose name eludes me at the moment. However, both were very helpful and represented the company well. - Aug 17, 2010 in Bellingham, WA

    Erica was phenomenal. - Aug 17, 2010 in Kenmore, WA

    Clinton and our installation people, they were all really great, they were fantastic. - Aug 17, 2010 in Kirkland, WA

    Let's see...Oh my goodness, I can't remember his name. The guy who did the install... his name was Darryl. Darryl was awesome. Kaitlyn was really good too. She came over the day of the install. Erica was great. - Aug 17, 2010 in Shoreline, WA

    Roger and the two installers. - Aug 17, 2010 in Wilsonville, OR

    Jim, the crew chief was a great guy. - Aug 17, 2010 in Laconia, NH

    The person in charge of the installers. - Aug 17, 2010 in Edmonds, WA

    Jonathan Brown and Mike and Kevin, the installers. - Aug 17, 2010 in Camano Island, WA

    Dave was excellent, he did an awesome job. - Aug 17, 2010 in Aberdeen, WA

    The installation crew. - Aug 17, 2010 in Tacoma, WA

    I'd have to say the installation crew, Peter, Paul and Moses. - Aug 13, 2010 in Greenbank, WA

    Michael did a wonderful job and his helper Steve, they were both really good at what they did. - Aug 13, 2010 in The Dalles, OR

    Charles - Aug 13, 2010 in Arlington, WA

    Both of the guys I met with were good. - Aug 13, 2010 in Ellensburg, WA

    The head installer. - Aug 13, 2010 in Aberdeen, WA

    Everyone - Aug 12, 2010 in McMinnville, OR

    Jeremy and Dave - Aug 12, 2010 in Yelm, WA

    I had two service reps. Pat did a great job. Between the both of them, they were exceptional in being around access. They went above and beyond. They did a tag team job of handing things off and not miss-communicating. - Aug 12, 2010 in Duvall, WA

    The installers were very good and extremely polite. - Aug 12, 2010 in Belfair, WA

    Eric and Jeff did a wonderful job. I would like to compliment them both. - Aug 12, 2010 in Vancouver, WA

    Kimberly has been extremely helpful in both processes. - Aug 12, 2010 in Granite Falls, WA

    The guys were excellent! - Aug 12, 2010 in Goldendale, WA

    The guy who was in charge when they came out, but I don't remember his name. He was super. - Aug 11, 2010 in Shirley, MA

    He was the guy who came and measured the windows and came and did a follow up check. - Aug 11, 2010 in Oak Harbor, WA

    Keith and the installation crew were exceptional. - Aug 11, 2010 in McCleary, WA

    Both Installers and Salesman - Aug 11, 2010 in Portland, OR

    Ashley and Michel are excellent. The installers were exceptionally fine. - Aug 10, 2010 in Portland, OR

    Matt and Ed, the installers. They did a fantastic job. They were vey professional. They deserve a lot of credit. They knew more about the project than we ever expected. We also would like to recognize Johnny Lang because we thought he was great and did a great job. His supervisor as well. Ross in the sales department fixed a few extra things that had been missed along the way. Everyone really. We just had a really great experience with everyone. We're just excited about the company. - Aug 10, 2010 in Eugene, OR

    Daniel was really fun and friendly and let my kid teach him about Krypton and Argon. He was very patient. - Aug 09, 2010 in Olympia, WA

    Cory and his installation crew - Aug 09, 2010 in Auburn, WA

    Pat was great to work with. Also, the installation team, lead by Jason, were very good to work with, very professional and quiet. - Aug 08, 2010 in Olympia, WA

    the installers and the inpector - Aug 07, 2010 in McMinnville, OR

    The whole crew was fantastic. - Aug 07, 2010 in Burien, WA

    The lead installer. We can't remember his name but he was super cool. - Aug 07, 2010 in Tacoma, WA

    Yes, the two people that called on us. They came out and did a nice job. - Aug 07, 2010 in Washougal, WA

    The crew was phenomenal, they worked very very well. - Aug 06, 2010 in Vancouver, WA

    That's a catch 22. They are all top notch. It's hard to choose. - Aug 05, 2010 in Bremerton, WA

    The install crew. - Aug 05, 2010 in Somersworth, NH

    The crew, they were all great. - Aug 05, 2010 in McMinnville, OR

    Roger, Beau and Steve. - Aug 04, 2010 in Sherwood, OR

    My install crew and I had both Charlie and Leeanna they were great and they were helpful. - Aug 02, 2010 in Lynden, WA

    Jason C did a great job. - Aug 02, 2010 in Gig Harbor, WA

    Shaun Cheney. - Aug 02, 2010 in Peabody, MA

    Markus and the installers. - Aug 02, 2010 in Des Moines, WA

    All of them, the whole crew was great. I can't complain. - Jul 31, 2010 in Kirkland, WA

    The installers were truly wonderful. - Jul 31, 2010 in Maple Valley, WA

    The installation crew. They did a wonderful job. I've worked in construction for years and I have to say, they were extremely courteous and personable. If my wife or I had any questions, they didn't hesitate to take the time to ask. They answered the questions thoroughly. - Jul 31, 2010 in Bremerton, WA

    The carpenters were really really good. The other guys were knowledgeable and good, but I was really impressed with the lead carpenter on the job. I've got quite a bit of experience in construction and he was very very good - I'd have him on my team any day. - Jul 30, 2010 in Carnation, WA

    Corey of the install team. Jennifer the scheduler was great and she has been my eyes and has been very good. - Jul 30, 2010 in Grapeview, WA

    Alan was very informative about the windows. He was able to answer all our questions and was never pushy. The installers were wonderful as well. - Jul 29, 2010 in Oak Harbor, WA

    No, the team worked well together. To me that is what is most important. When I talked to various people connected with Penguin Windows. they located my information, quickly reviewed it and understood my particular project and then could speak effectively and readily to my question. I didn't get, "I don't see you in our system..." - Jul 29, 2010 in Portland, OR

    The installers and Catherine all did great jobs. - Jul 29, 2010 in Gardner, MA

    The fellow in charge of the installation. - Jul 29, 2010 in Portland, OR

    The installation guys who came out and did the install. They did everything better than I expected. - Jul 28, 2010 in Portland, OR

    Josh, Ryan, Doug and the crew. - Jul 28, 2010 in Westport, WA

    Tony, the installer. - Jul 28, 2010 in Eugene, OR

    Darrell, very friendly. I was quite impressed with his work. - Jul 27, 2010 in Redmond, WA

    Dave, the installer. - Jul 27, 2010 in Burien, WA

    Everybody was very good, the installer and the salesman. - Jul 27, 2010 in Sheridan, OR

    Whoever the installer was. The main guy was awesome. He's the craftsman. - Jul 26, 2010 in Portland, OR

    The installers were awesome, and so were the salespeople. Brandon came back out to check if we were happy. Everyone we dealt with did an excellent job. - Jul 24, 2010 in Olympia, WA

    Eric and Andrew; they did quality work. They had a pleasant demeanor and were very willing to talk with us. I was very impressed because they took very few brakes and worked very hard. - Jul 23, 2010 in Battle Ground, WA

    Actually, the three people I worked with. The sales rep and the two installers were excellent. - Jul 22, 2010 in Mukilteo, WA

    I do not recall their names, but our installation team was excellent. - Jul 22, 2010 in Bothell, WA

    The name of the two installers that were out at the site the first day. - Jul 22, 2010 in Portland, OR

    Johnny definitely. He was very knowledgeable and open to suggestions or comments I had. Also, Mike and installer that was very good. - Jul 22, 2010 in Portland, OR

    Ember, and the jobsite manager, I think his name was Jason. Both were very courteous and professional. Jason and one of the other workers even helped me put out my garbage cans and flag down the garbage man! Ember's assistant was a pleasure to work with as well. They make a good team. - Jul 21, 2010 in Tacoma, WA

    All of the staff that worked at my house. I was very pleased with the installers, they were very courteous and professional. - Jul 21, 2010 in Rochester, WA

    The whole installation crew and Ron Stewart too. Primarily the installation crew did a great job. - Jul 21, 2010 in Springfield, OR

    Alan and the lady that came out the installation day. Also, the foreman that looked over the job did a fine job. - Jul 19, 2010 in Freeland, WA

    The installation crew was very good. They were out here when it was scorching hot and I felt bad for them. They worked so hard. - Jul 19, 2010 in Poulsbo, WA

    Two workers who did the installation. They were both excellent. - Jul 19, 2010 in Vancouver, WA

    Pat, Daryll, and Eric have been a pleasure to work with. Pat has walked us through the process all the way and the installers Daryll and Eric were quick, effiecient and friendly. We also appreciated their help in getting our big ugly sofa out of the hole they created when they took out the old window. Dave from Critical Measure was also friendly, professional and did a very accurate job of getting the window right the first time. - Jul 16, 2010 in Mount Vernon, WA

    Mike, Ryan and Kyle all did great jobs. - Jul 16, 2010 in The Dalles, OR

    The salesperson did a great job. He answered all of my questions very proficiently. - Jul 15, 2010 in Malden, MA

    They were all very pleasant and courteous. - Jul 14, 2010 in Kirkland, WA

    Everybody was awesome and Laurie was the best because I made her laugh. She was the one who picks up when you call. - Jul 14, 2010 in Portland, OR

    Everybody did a good job. The installation team was very nice. - Jul 14, 2010 in Puyallup, WA

    The installation crew. - Jul 14, 2010 in Vancouver, WA

    The installation team was amazing. James was the head of it. I was very pleased with them. - Jul 13, 2010 in Eugene, OR

    Tony was amazing. He was very nice to work with. He became like a family friend right off the bat. Same thing with the guy who came out to do the work. He had enough courtesy to let me know ahead of time that he would be detained for a little bit. - Jul 13, 2010 in Milwaukie, OR

    I loved the salespeople. Tim and the other guy. - May 10, 2010 in Portland, OR

    They were all great, they worked together as a team. - May 07, 2010 in Freeland, WA

    They were all wonderful. - Apr 30, 2010 in Hooksett, NH

    The guy, Mike. Excellent job and took care of business. Explained things and impressed me. - Apr 30, 2010 in Marysville, WA

    Everyone did a great job. - Apr 30, 2010 in Kirkland, WA

    Markus Dennis. - Apr 30, 2010 in Port Orchard, WA

    Walter the installer did a great job. - Apr 30, 2010 in Corvallis, OR

    The installers were fantastic. Polite, hard working, informative, answered all our questions and were meticulous with the install. They were perfectionists at what they did in our home. - Dec 08, 2009 in Kent, WA

    The whole crew was awesome. - Dec 07, 2009 in Maple Falls, WA

    The whole team was great. - Dec 07, 2009 in Bremerton, WA

    I would highly recommend everyone I dealt with. - Dec 07, 2009 in Bainbridge Island, WA

    The whole team did a good job. - Nov 10, 2009 in Portland, OR

    Both the salesman, Mike, and the two guys who installed the windows were polite, quick, and clean. They did a very nice job. - Nov 10, 2009 in Keizer, OR

    They were all just great. Every one of them; all polite, all very nice. - Nov 10, 2009 in Oregon City, OR

    The installation crew was very good and efficient. - Nov 10, 2009 in Lynden, WA

    Everybody did a great job. - Nov 10, 2009 in Malden, MA

    The crew was great. Highly professional. - Nov 09, 2009 in ATHOL, MA

    Everyone did a super job. - Oct 07, 2009 in Oak Harbor, WA

    Dean just did an excellent job, he was so helpful and concerned and checked in on us all the time. - Oct 07, 2009 in Milwaukie, OR

    The whole install staff, was fast and professional and i would like to use them again when we go to the next phase. - Oct 07, 2009 in Salem, OR

    I really enjoyed our supervisor during the install. When a few unknown men storm your house and start ripping out doors and windows humor is important:) They were fabulous! - Oct 07, 2009 in Redmond, WA

    Lam, the company representative was great. Also, the installation crew was wonderful. - Oct 07, 2009 in Federal Way, WA

    Everyone did a good job. It would be hard to pick out one person over the other. They were all wonderful. - Oct 07, 2009 in POULSBO, WA

    The sales people were delightful and professional. - Oct 05, 2009 in Milwaukie, OR

    They are all very fine, we have been very pleased with everyone who came out. - Oct 05, 2009 in Seattle, WA

    The sales representatives were excellent! - Oct 05, 2009 in Puyallup, WA

    The entire crew, especially the supervisors. It was a good atmosphere. - Oct 05, 2009 in Seabeck, WA

    The crew was wonderful. They knew what they were doing. They answered my questions and they worked well together.I was worried that this job might bring about some stress from me but it was truthfully a stress free job. And for that I am very appreciative. - Oct 03, 2009 in Portland, OR

    The installers were fantastic! - Jul 28, 2009 in Mount Vernon, WA

    The two men who placed the windows did a very professional and quality job. My son, an architect, was very impressed with the job. - Jun 27, 2009 in Cape Elizabeth, MA

    Corey was excellent. His demonstration with the heat on the windows was great. That demonstration was a large factor as to why we chose Penguin Windows. - Jun 23, 2009 in Sandy, OR

    The crew that installed the windows was very helpful. - Jun 22, 2009 in Billerica, MA

    I think they all did a good job. - Jun 22, 2009 in Portland, OR

    The crewmen were very polite, pleasant individuals. - Jun 19, 2009 in Bellevue, WA

    The person who installed the window was very informative. - Jun 18, 2009 in North Chelmsford, MA

    Recognize Excellence
  • Customer service. They're very responsive. We had a few issues and they were on top of things. They were very professional in all aspects. - Sep 01, 2010 in Issaquah, WA

    I was most satisfied with the whole installation process. It went pretty fast, and they made sure to clean up after everything was completed. - Sep 01, 2010 in Forest Grove, OR

    The boys did a good job on the installation. Kathleen was very helpful. I'm very happy with the windows, so far. - Sep 01, 2010 in Baldwinville, MA

    The installation team was very professional and efficient. They were courteous as well. - Aug 31, 2010 in Athol, MA

    It was all good. It's a quality product and the people were courteous nice experience. - Aug 31, 2010 in Sedro Woolley, WA

    Product. It will make our home more comfortable - Aug 31, 2010 in Chehalis, WA

    When I saw them working they were very particular. They seemed to be accurate and were concerned about getting things right. They had a high standard for quality workmanship. - Aug 31, 2010 in Bellingham, WA

    Everything about them. - Aug 30, 2010 in Mount Vernon, WA

    I was most satisfied with being able to get new windows. My windows were in really bad shape. My house was built in the 1930's and still had all of its original windows so there was even one frame upstairs that had been rotted out but they fixed it for no charge and I thought that was really cool. - Aug 30, 2010 in Everett, WA

    The communication between the men doing the work. They are respectful, nice, and let us knew everything that was going on. The contractors who have done the work have been great. - Aug 30, 2010 in Tacoma, WA

    The installation, they did a professional job, they did it in the time frame that they promised. - Aug 30, 2010 in Maple Valley, WA

    The windows are beautiful, they keep out noise and cold and the installers were very professional. - Aug 30, 2010 in Aloha, OR

    Installation crews - promptness and cleanliness. Workmanship on the window sills and framing was exceptional. - Aug 28, 2010 in Beaverton, OR

    Quality and looks. - Aug 28, 2010 in Kenmore, WA

    How quickly our windows were ready for installation. The installation crew was very professional and left my house very clean afterwards. - Aug 28, 2010 in Tacoma, WA

    The quality of the product and the installation crew. - Aug 28, 2010 in Eugene, OR

    I thought that the ease of communication between me and the staff and install staff workmanship was good. - Aug 27, 2010 in Snohomish, WA

    It was beautiful!! I noticed an instant temp change in the home, the exterior sound is diminished. - Aug 27, 2010 in Lakewood, WA

    The quality of their craftsmanship and their speed. - Aug 27, 2010 in East Kingston, NH

    I would just say that they did everything that they said they would do, I think they went over and above. - Aug 27, 2010 in Boring, OR

    I think that totally everything, they were very careful when they came in the house to keep it clean. They were very timely. - Aug 27, 2010 in Monmouth, OR

    Their installation team was very professional. They showed us how to remove the windows and showed us what they were doing. - Aug 26, 2010 in Milwaukie, OR

    I think the windows are great! I like how they look. I also like the fact that you it has a built-in stopper makes you feel secure to leave it open. - Aug 26, 2010 in Rockaway Beach, OR

    I was most satisfied with the final product. They do a great job and it's a good looking window. - Aug 26, 2010 in Portland, OR

    We had a couple of really hot days here, and I noticed the house stayed much cooler with the new windows and sliding glass door. - Aug 26, 2010 in Carlton, OR

    Erica was very knowledgeable about the product and was very professional. We were interested in replacing our front window; nevertheless, Erica did not exert any sales pressure during the sales 'pitch'. Thanks, Erica! The installation guys were really good - very considerate of the work spaces (inside and out), and did excellent work! - Aug 25, 2010 in Seattle, WA

    You can make a duplicate. They were very professional. The room we're in right now, the temperature is noticeably less than outside. It's having an affect on the room already. In the winter, I assume the room will be kept warmer. I was very impressed with the number of visits to make sure everything was done right. The measurements were taken and the checking afterward and fixing was very impressive. We are very pleased. - Aug 25, 2010 in Arlington, WA

    We love the windows. - Aug 24, 2010 in Gig Harbor, WA

    Bert and his crew were just phenomenal. They did an exquisite job. - Aug 24, 2010 in Des Moines, WA

    The customer orientation. They did a great job of separating themselves from the competition . The crew was in and out of here quickly. - Aug 24, 2010 in Salem, OR

    They did a good job. They cleaned everything up and deliverer everything they promised. - Aug 23, 2010 in Belfair, WA

    The staff itself. They could think for themselves and had the material on site when there was a problem. - Aug 23, 2010 in Lynn, MA

    Quality of the installation and the workmanship and the windows. - Aug 23, 2010 in Hooksett, NH

    The windows are very solid, the house is quieter and cooler. - Aug 23, 2010 in Concord, NH

    The workmanship and the appearance. We are very happy with the cosmetic look, they look real nice and the big thing I really like about them, it's like driving a nice car with tinted windows. You can look out beautifully but people can't look in. It blocks the sunlight very well, and we can't feel the heat coming through with the sun shining on it. - Aug 23, 2010 in York, MA

    They delivered what they said they were going to. When it was installed it was what I expected. - Aug 23, 2010 in Seattle, WA

    The work was done quickly and on time as promised. - Aug 21, 2010 in Sandy, OR

    I was most satisfied with the cost of such a high qualiy window. - Aug 21, 2010 in Woodburn, OR

    The quality and the fact that it was done in a good time frame. They cleaned up very well. - Aug 19, 2010 in Newberg, OR

    The workers who installed the windows were fantastic. - Aug 18, 2010 in Beaverton, OR

    The presentation was very effective. - Aug 17, 2010 in Hooksett, NH

    Product quality and service - Aug 17, 2010 in Bellingham, WA

    We loved the installation team, they were fantastic, and they did a wonderful job. The installation looks terrific. Clinton followed up with us as well and he was fantastic, too. - Aug 17, 2010 in Kirkland, WA

    The whole process was good. Roger was very well prepared and knowledgeable and the installation went very smoothly. - Aug 17, 2010 in Wilsonville, OR

    The entire experience was very good. - Aug 17, 2010 in Portland, OR

    The installation, I appreciate how much care they took to make sure the house stayed clean and safe. - Aug 17, 2010 in Philomath, OR

    The installers were really nice. They explained things to me if I asked. - Aug 17, 2010 in Edmonds, WA

    As Jonathan told me I would, I was simply stunned by the difference between my old windows and the new Penguin windows. For days afterwards I would turn around to look out my library window and actually have a startle reaction! I traded an openable window for a Penguin picture window and the difference is incredible - Aug 17, 2010 in Camano Island, WA

    I was satisfied with the installation, they were great. The team leader did an excellent job, he was knowledgeable. They were very gracious and they did not leave a mess. They did a great job. - Aug 17, 2010 in Aberdeen, WA

    The installation team was very good. - Aug 17, 2010 in Lacey, WA

    I was most satisfied with the installation crew's efficiency, cleanliness, and professional courtesy. - Aug 17, 2010 in Tacoma, WA

    The crew that came out to work was very positive and I had a really good experience with them. - Aug 16, 2010 in Oak Harbor, WA

    The promptness in which they got the project done and the look of the windows. - Aug 16, 2010 in Lake Oswego, OR

    They said they'd be there and they were there. They cleaned up after themselves and they were very timely. - Aug 16, 2010 in Waltham, MA

    We live right off of a busy arterial road and even had to sleep in a smaller bedroom because the master room was too close to the road and the noise kept us awake. We can now sleep and watch tv without the roar of traffic to interfere! We are also very satisfied with how cool our house has stayed this summer and look forward to the heating bill savings this winter. - Aug 16, 2010 in Bremerton, WA

    The quality of the windows themselves. The workmanship was great. They are pleasant to deal with. Everyone was courteous and friendly. - Aug 13, 2010 in Greenbank, WA

    I love the new sliding glass door they put in. - Aug 13, 2010 in The Dalles, OR

    They were here on time and did a good job. We had no problems at all. - Aug 13, 2010 in Arlington, WA

    I was most pleased with the professionalism, they did everything they said they were going to do. - Aug 13, 2010 in Ellensburg, WA

    Their courtesy and professionalism. - Aug 13, 2010 in Aberdeen, WA

    The sealed of the areas very well to prevent the lead paint from effecting the kids. - Aug 12, 2010 in McMinnville, OR

    very professional in installation. - Aug 12, 2010 in Edmonds, WA

    Their timeliness and the workmanship. - Aug 12, 2010 in Tacoma, WA

    Everybody was really friendly and courteous. - Aug 12, 2010 in Yelm, WA

    Energy efficiency, the window, and the overall exceptional engineered product. - Aug 12, 2010 in Duvall, WA

    I thought i was positive experience there is not one stands out. - Aug 12, 2010 in Belfair, WA

    This is the second time we have used them and it has been great both times. - Aug 12, 2010 in Granite Falls, WA

    They moved up the installation and they were in and out so quickly. The only way I knew they had been here is the new windows. - Aug 11, 2010 in Shirley, MA

    Their follow up and the professional way they worked. - Aug 11, 2010 in Oak Harbor, WA

    I was very impressed. They were quick and they knew what they were doing. All around they were very, very good. - Aug 11, 2010 in McCleary, WA

    Professionalism - Aug 11, 2010 in Portland, OR

    The quality and how easy the window opens and closes. - Aug 10, 2010 in Portland, OR

    Their professionalism, knowledge on the product, and their cleanliness. - Aug 10, 2010 in Eugene, OR

    Their timeliness and professionalism. - Aug 10, 2010 in Weymouth, MA

    The installers were very professional, and did the job as perfect as it could have been done. They did a great job. - Aug 10, 2010 in Happy Valley, OR

    They did exactly what they said they would do. - Aug 09, 2010 in Foxboro, MA

    The rapidity of the installation. - Aug 09, 2010 in Kirkland, WA

    They did it in a timely fashion and did what they were supposed to do. - Aug 09, 2010 in Everett, WA

    The overall professionalism and installation. - Aug 09, 2010 in Tacoma, WA

    The workers were very polite and always vacuuming and it was the cleanest construction job I've ever seen. They did a very good job. The team was really nice to work with. They even double checked the caulking for our childrens' allergies. - Aug 09, 2010 in Olympia, WA

    The quality of the windows, they are fantastic. - Aug 09, 2010 in Goldendale, WA

    They did what they said they would do. - Aug 08, 2010 in Olympia, WA

    the install a very godd job installing the windows. - Aug 07, 2010 in McMinnville, OR

    The whole work crew, they were so professional, friendly, outgoing, and they took care of my house and furniture and it looked like they had never even been there. - Aug 07, 2010 in Burien, WA

    The finished product. I'm very happy with how the windows are working now. - Aug 07, 2010 in Portland, OR

    The product and the service. - Aug 07, 2010 in Washougal, WA

    The installation itself, I was amazed at their talents as workers and their speed as well. - Aug 06, 2010 in Vancouver, WA

    They worked with our schedules to get the windows and did the work quickly and efficiently. The crews were friendly, polite and professional. - Aug 05, 2010 in Oak Harbor, WA

    Oh my, well, they were on time, courteous, knowledgeable, efficient with the installation without compromising the quality. They appear neat, they keep the are clean, and I think they are a great company representative. This is the first company in a long time where I really welcome the reps. That's the quality of employee that they have. The prices are sky high, but it's good quality. - Aug 05, 2010 in Bremerton, WA

    The whole install was excellent and the crew was very good. - Aug 05, 2010 in Somersworth, NH

    The overall product, I was happy. - Aug 05, 2010 in McMinnville, OR

    The installation was excellent, they were very professional. They answered any questions we had and handled things well. - Aug 04, 2010 in Sherwood, OR

    The installation was spot on. The guys were very professional. - Aug 04, 2010 in Tualatin, OR

    The windows were installed beautifully. - Aug 03, 2010 in Maple Valley, WA

    How quickly they resolved everything. And they were professional about it. - Aug 03, 2010 in Vancouver, WA

    I think the detail of the installers and they really did a fine job and took care of the house while they worked. - Aug 02, 2010 in Lynden, WA

    Their customer service was great. - Aug 02, 2010 in Gig Harbor, WA

    The quality of product, it looks great, we get a lot of sun on that side of the house, everything looks beautiful all of the workmanship. Total customer satisfaction, the inspector noticed certain things and they corrected everything and put in new wood trim on a window, and the level of follow up service. - Aug 02, 2010 in Beaverton, OR

    Their customer service and quality. - Aug 02, 2010 in Portland, OR

    Their installation, speed and cleanliness. - Aug 02, 2010 in Peabody, MA

    I was really appreciative of them installing the windows as quickly as possible. It was in a more than reasonable amount of time so I could start saving immediately. I went from single pane picture windows to Penguin's triple pane windows. - Aug 02, 2010 in Lake Stevens, WA

    The installation crew was very courteous, clean, and did a great job. - Aug 02, 2010 in Tacoma, WA

    The thoroughness of which they went about the project. - Aug 02, 2010 in Des Moines, WA

    Top notch professionalism and I was extremely happy with the crew, they were very attentive and there was a lot of stuff going on at once. You get what you pay for. - Aug 02, 2010 in Pe Ell, WA

    The quality, I had a noise problem and they reduced it quite a bit. - Aug 02, 2010 in Portland, OR

    I was happy with the installation and happy with the look. I think they did a wonderful job. - Jul 31, 2010 in Kirkland, WA

    I liked everything. - Jul 31, 2010 in Maple Valley, WA

    The professionalism of your team that came out and installed the windows. - Jul 31, 2010 in Bremerton, WA

    I felt like the installation went really well and they were concerned about my requests for the house. - Jul 30, 2010 in Burien, WA

    At each step tin the process, everything was explained thoroughly and rephrased if I didn't understand the first time was I was being told. - Jul 29, 2010 in Portland, OR

    Their performance and knowledgeability. - Jul 29, 2010 in Gardner, MA

    Their timeliness. The installation team was awesome. - Jul 29, 2010 in Vancouver, WA

    I liked the people and I think they did a good job. The overall experience was enjoyable. - Jul 29, 2010 in Portland, OR

    The installation team did a really good job. - Jul 28, 2010 in Portland, OR

    They were organized. They did their job, and everything was kept neat and clean. - Jul 28, 2010 in Westport, WA

    We're super satisfied with the product. We've already seen a difference. - Jul 28, 2010 in Eugene, OR

    The installers very professional and knowledgeable. Corey did a great job explaining what was happening and obtions. Corey and Dave did a fabulous job helping rebuild our bay window. - Jul 27, 2010 in Auburn, WA

    Their quality - Jul 27, 2010 in Sammamish, WA

    I was 100% satisfied on everything. - Jul 27, 2010 in Suquamish, WA

    Their knowledge of the type of window that we would benefit from. - Jul 27, 2010 in Burien, WA

    Very courteous, which is very important. - Jul 26, 2010 in Olympia, WA

    They replaced the windows pretty quickly. They did a good job of fixing up the exterior where they had to cut things. I thought it looked great. - Jul 26, 2010 in Brightwood, OR

    The installers did a very good job, they were very professional. - Jul 26, 2010 in Redmond, WA

    I would say the installation and how quickly and thoroughly they cleaned the job site. Each day they came in and went to work - Jul 26, 2010 in Puyallup, WA

    The windows look wonderful and the crew who installed them was peasant, professional, quick, and clean. The windows do seem to be doing a good job of keeping the heat out of the house. - Jul 26, 2010 in Kent, WA

    I love my windows. - Jul 24, 2010 in Olympia, WA

    I'm satisfied with the overall job. The installation crew was excellent. Eric and Andrew did were just great. They were very genial and they answered all of our questions. They did a great job and cleaned up very proficiently. - Jul 23, 2010 in Battle Ground, WA

    The quality of the product is noticable immediately. The rooms we had done are quiter and cooler in the summer sun. - Jul 22, 2010 in Mill Creek, WA

    All the others aspects. I liked the product, personnel, and the team we worked with. - Jul 22, 2010 in Mukilteo, WA

    Customer service overall is excellent at all levels. Tucker White is an excellent sales representative, and the installation team was great as well. - Jul 22, 2010 in Bothell, WA

    With the attention to quality by the installers. - Jul 22, 2010 in Portland, OR

    I love them! I can't wait to clean them. - Jul 22, 2010 in Portland, OR

    I like the look of the windows on our house, and I can feel the difference in temperature in our rooms. - Jul 21, 2010 in Tacoma, WA

    The quality of it, its beautiful. - Jul 21, 2010 in Burien, WA

    I think the end product is fantastic. The initial presentation of the product was wonderful. The demonstration really show cased what a great product it is. - Jul 21, 2010 in Rochester, WA

    Everyone was very responsive and answered all of my questions. I'm looking forward for a more snug winter with the installation factor. - Jul 19, 2010 in Freeland, WA

    Quality of the work and product. - Jul 19, 2010 in Poulsbo, WA

    I love their installation and personnel. They were professional and did a great job. - Jul 19, 2010 in Vancouver, WA

    The professionalism of the team. - Jul 16, 2010 in Florence, OR

    Friendly, professional, knowlegeable staff. The windows look great and that afternoon we could already tell the difference in the temperature of the room the winows were installed in. - Jul 16, 2010 in Mount Vernon, WA

    The process from start to finish went very smoothly. Everyone involved was very professional. I would definitely recommend Penguin Windows to family and friends. - Jul 16, 2010 in The Dalles, OR

    I'm most satisfied with the product itself and your promise to resolve any issue wtih so little fuss. I am also happy the instalation is quality, especially that the windows fit so perfectly in the casement. - Jul 16, 2010 in Portland, OR

    Quality and craftsmanship. - Jul 15, 2010 in Marysville, WA

    Very polite, clean, and courteous , the crew that came in. - Jul 15, 2010 in Bremerton, WA

    The said they'd be here at 8:00, and they were here at 8:00. They two mornings they came they were right on time. - Jul 14, 2010 in Kirkland, WA

    They look fabulous. I was up there last night. They are up on the second floor so I don't see them often. - Jul 14, 2010 in Portland, OR

    I am thrilled with it and it has worked so well. - Jul 14, 2010 in Seattle, WA

    It's been a very good experience from sales through installation. I'm very pleased. - Jul 14, 2010 in Puyallup, WA

    They cleaned up the work site and the windows are gorgeous. - Jul 14, 2010 in Lacey, WA

    The quality and look of the windows. - Jul 14, 2010 in Vancouver, WA

    Installation and they are friendly. - Jul 13, 2010 in Shoreline, WA

    I love my windows. - Jul 13, 2010 in Milwaukie, OR

    Quick installation and easy financing options. - Jul 12, 2010 in Tacoma, WA

    The product itself is great and they did a good job of installation and were a very good team. - Jul 12, 2010 in Portland, OR

    The workmanship was very good and they were very knowledgeable and courteous. - May 11, 2010 in Canaan, NH

    The sales staff was very informative and kept us up to date on the installation and order. - May 10, 2010 in Keizer, OR

    They're easy to open, they're pretty, they're efficient. I love them. - May 10, 2010 in Portland, OR

    Matt and Josh were very nice. Sarah was very nice as well and a professional young lady. My husband met Austin and liked him a lot. - May 10, 2010 in Albany, OR

    I really liked the stain glass wondow that we chose. It really compliments the look of our house. the overall quality of the the windows is far better than I expected. - May 09, 2010 in Hillsboro, OR

    the quality of the product is far superior to any I have seen. I love the windows. - May 09, 2010 in Hillsboro, OR

    When Michael Hoover suggested converting my two living room windows into one window, I was excited because all the other companies didn't see that as an option and they at Penguin were all about getting that done. They worked through that day and didn't even take a lunch break to get the job done. There was good follow through with Penguin and they have a very good process. - May 08, 2010 in Albany, OR

    I was impressed with how clean they kept the place while they were working. They cleaned it every day, when they left here it looked just like it did when they arrived. - May 07, 2010 in Renton, WA

    The customer service has been great, they are very friendly and knowledgeable. The entire staff has been wonderful. - Apr 30, 2010 in Hooksett, NH

    I love the product. Its easily hand-able. - Apr 30, 2010 in Marysville, WA

    I was very satisfied in all areas. - Apr 30, 2010 in Kirkland, WA

    The quickness of getting my windows into my house. - Apr 30, 2010 in Port Orchard, WA

    They went about their job in a very professional manner. - Apr 30, 2010 in Corvallis, OR

    Everything was wonderful. The windows look great! - Apr 16, 2010 in Aloha, OR

    The windows are performing excellent, noisy streets, heat loss, and condensation...we are free of them all! - Dec 08, 2009 in Kent, WA

    I was pleased with their adherence to the schedule, they did what they said they were going to do when they said they were going to do it. - Dec 07, 2009 in Seattle, WA

    The house is a lot warmer with these windows. - Dec 07, 2009 in Maple Falls, WA

    I was most satisfied with the crew. They were very nice and courteous, and they assisted us in every way they could. - Dec 07, 2009 in Seattle, WA

    The people arrived on time and did a nice install - Dec 07, 2009 in Manchester, NH

    The customer service was excellent. - Dec 07, 2009 in Aumsville, OR

    They were courteous, efficient, and knowledgeable about the product. - Dec 07, 2009 in Battle Ground, WA

    I was very pleased with their timeliness, they got everything done in the expected time frame. - Dec 07, 2009 in Redmond, WA

    I liked the salesman. I thought he was very knowledgeable. The installation went smooth and fast. - Dec 07, 2009 in Bellingham, WA

    Penguin has always come through with a high quality product and a professional manner. - Dec 07, 2009 in Bainbridge Island, WA

    Very professional service - highly organized. Felt everything was under control and completed on time with excellent customer service. - Dec 05, 2009 in Ferndale, WA

    I was most satisfied by the appearance of the windows, and by how warm and dry the rooms are now. - Dec 05, 2009 in Port Townsend, WA

    We were satisfied in all areas. - Nov 11, 2009 in Washougal, WA

    I was pleased with how quickly they got the installation done. - Nov 10, 2009 in Yacolt, WA

    They cleaned up really well, and I did not have to do anything. - Nov 10, 2009 in Seattle, WA

    The whole thing was great. From the sales call to the install. - Nov 10, 2009 in Arlington, WA

    Every aspect really; When we first contacted them, they came out and told us everything about the windows, did demonstrations, and I have no air leaks anymore. Everyone was very competent they knew exactly what they were doing. - Nov 09, 2009 in Renton, WA

    They did a god job. The quality of the window was nice and they are more energy efficient. - Nov 09, 2009 in Eugene, OR

    I was amazed with the demonstrations prior to ordering. It was lengthly, but well worth it. All my questions were answered. - Nov 08, 2009 in Lowell, MA

    I was happy with the construction and how they put in the windows. They were very friendly and easy to talk to, they did a really good job. - Nov 07, 2009 in Manchester, MA

    It's warmer in the house, and the windows look great. - Nov 06, 2009 in Tacoma, WA

    I liked the quality of the windows, the install team was quick and good. - Nov 06, 2009 in Greenland, NH

    The quietness in the house, as well as the warmth due to the change in temperature. - Nov 06, 2009 in Sedro Woolley, WA

    I was very impressed with the speediness and cleanliness of the job. - Oct 07, 2009 in Oak Harbor, WA

    Just the whole overall experience it just plain great. - Oct 07, 2009 in Milwaukie, OR

    The feel of the air inside of the house. The house felt warmer and more comfortable. - Oct 07, 2009 in Battle Ground, WA

    Appearance of the windows, the look great - Oct 07, 2009 in Sammamish, WA

    The job was very nice and the crew did a good job. - Oct 07, 2009 in Kent, WA

    The saving of heat. You can feel it and you can see it. - Oct 07, 2009 in Federal Way, WA

    Overall, it was a good experience. I totally enjoyed the process. - Oct 07, 2009 in POULSBO, WA

    They have a good quality, well built product. The salesman was very professional and so were the installers. - Oct 06, 2009 in Federal Way, WA

    The sales team was extremely knowledgeable. They showed us the difference between their windows and other windows which was very important to me. - Oct 06, 2009 in Auburn, WA

    Overall you guys stand behind your product. - Oct 06, 2009 in Olympia, WA

    They were very clean, I think they probably left things cleaner than they found them. - Oct 06, 2009 in Lakewood, WA

    I am satisfied with the follow through and the quality and of course, the people. - Oct 06, 2009 in SALEM, MA

    The installers did an excellent job. - Oct 06, 2009 in MOUNT VERNON, WA

    The timeliness, they did it all in one day. It was a big four panel slider and they got it finished in one long day. - Oct 06, 2009 in Acme, WA

    The installers did a great job. - Oct 06, 2009 in VASHON, WA

    I really like how the windows look. They were installed earlier than originally anticipated. Penguin wasn't pushy at all, which I appreciate. - Oct 05, 2009 in Tacoma, WA

    They were very timely. They showed up and were finished on time. - Oct 05, 2009 in Bellevue, WA

    Overall, we were satisfied with everything. They kept communication open and responded to everything we asked. - Oct 05, 2009 in Troutdale, OR

    The windows perform quite well and the company has great follow through. - Oct 05, 2009 in Seattle, WA

    The product is wonderful. - Oct 05, 2009 in Seattle, WA

    I wasn't aware of how much cold air we were getting through the windows. It has obviously made a significant difference. - Oct 05, 2009 in Maple Valley, WA

    The crew was great. They were very alert and answered my questions. - Oct 05, 2009 in Seabeck, WA

    I was very impressed with the installation process, the crew was efficient, courteous, and prompt. They were very pleasant to have around. - Oct 05, 2009 in Aberdeen, WA

    The installation team was great. They were courteous and kept things neat. We have a four year old and one year old and they kept things safe. - Oct 05, 2009 in Bremerton, WA

    They look great. The install team, led by Matt, was very skilled at both quality and workmanship. Matt built us a kitchen window casing that is awesome and the guys also had to build us a new bay window after they discovered the original was not square. Those two rebuilds are very high quality. overall we are very happy with the whole process and look forward to the added comfort and beauty our Penguin windows have added to our house. - Oct 04, 2009 in Burien, WA

    The installation process went very well. It is amazing that in two days they accomplished everything. Their cleanliness was much to my liking. - Oct 03, 2009 in Portland, OR

    They are the best contractor I have ever had at my house. We loved the entire experience from sales to installation. - Oct 02, 2009 in Oak Harbor, WA

    The product is outstanding. The installation went very well. The windows look even better than we had originally anticipated. - Jul 30, 2009 in Lake Oswego, OR

    I was most satisfied with the installers, and also with the people who presented the information before we decided to go with Penguin. - Jul 30, 2009 in Sherwood, OR

    They were very professional and timely. All of the work was done to my satisfaction. - Jul 30, 2009 in Vancouver, WA

    From the beginning of the process all the way to the end, I was completely satisfied. They did an exceptional job. - Jul 30, 2009 in Everson, WA

    I was very pleased with how professional they were and with the quality of the work. They had to do some extra work on one of our windows, and they did an outstanding job. - Jul 30, 2009 in Bremerton, WA

    I loved the installation crew - they did a great job! - Jul 29, 2009 in Kent, WA

    I was satisfied in every regard possible. Everyone at Penguin was highly courteous and skilled in their craft. - Jul 29, 2009 in Manchester, NH

    I was satisfied in every single regard. Everyone at Penguin Windows was courteous and professional. The installation went remarkably smooth. I honestly haven't encountered this caliber of quality and service in a long time. - Jul 29, 2009 in Lynnwood, WA

    The uncanny professionalism of the sales staff and the installation staff. Also, the quality of the work was great. - Jul 28, 2009 in Freeland, WA

    The professionalism, the good work that they did and they were always cleaning up after themselves. - Jul 06, 2009 in Federal Way, WA

    They did it till it was right and I was very satisfied with their workmanship. They put in a couple of extra things that worked out great! Everything was good! I'm very happy. - Jul 06, 2009 in Mt Vernon, WA

    I really liked the guys who did the installing. They were very professional and did a very good job - Jul 02, 2009 in Sweet Home, OR

    I was impressed with the quality of the workmanship and the timeliness. - Jul 01, 2009 in Wakefield, MA

    The demonstration convinced me that the windows would help decrease my energy costs. - Jun 27, 2009 in Cape Elizabeth, MA

    The windows are outstanding. - Jun 25, 2009 in Silverdale, WA

    They're nice looking windows, and they're going to save me money in the long run. - Jun 24, 2009 in Wells, MA

    They did a great job on the installation. - Jun 23, 2009 in Kirkland, WA

    The installation went great. - Jun 23, 2009 in Anacortes, WA

    They were highly efficient. They didn't horse around and went straight to working the job. - Jun 23, 2009 in Sandy, OR

    The installation. They seemed to do a quick, but good job. They were helpful. - Jun 22, 2009 in Billerica, MA

    The whole thing. It's probably the best project I've started and finished on. - Jun 22, 2009 in Port Townsend, WA

    The windows are really good. The people who put them in did a good job. They were fast, courteous, and they kept everything clean. - Jun 19, 2009 in Port Orchard, WA

    The quality of the windows. I've only had them for a short while, but in this hot weather my house stays cool. I hope it will stay as warm during the winter as it is cool during the summer. - Jun 19, 2009 in Everson, WA

    The people who came to install the windows were very professional and knowledgeable. - Jun 19, 2009 in Everett, WA

    The communication, and quality of the materials. - Jun 19, 2009 in Hood River, OR

    They worked hard, they were efficient, and they did an excellent job. - Jun 18, 2009 in Seattle, WA

    Area Of Satisfaction
  • I'm a happy camper. The people who installed were very nice. The windows are excellent---a logging truck just went by, and I didn't hear a thing. - Sep 01, 2010 in Forks, WA

    We're looking forward to getting some more windows done. - Aug 30, 2010 in Mount Vernon, WA

    We love our windows. - Aug 30, 2010 in Maple Valley, WA

    I'm very pleased with the windows. - Aug 27, 2010 in McCleary, WA

    While we working, we never put our competition down, you let the product just speak for itself, when we first saw them we saw them in a home show. The quality is all there, it will pay off for you. - Aug 27, 2010 in Monmouth, OR

    Just after the window was installed, Seattle experienced one of our rare 90-degree 'heat waves'. Although our new east-facing window did not yet have window coverings, the low-e coating did an excellent job of reflecting the heat! We were very pleased! - Aug 25, 2010 in Seattle, WA

    I was just pleased with what we got. - Aug 25, 2010 in Arlington, WA

    You guys are the best, I tell ya. You guys are tops. That's it. - Aug 24, 2010 in Kent, WA

    It's a great product and I am very impressed. I love it! - Aug 23, 2010 in Belfair, WA

    I'll definitely recommend them to everyone, and even though they are expensive, you get what you pay for, and these are really good windows. We are very satisfied. - Aug 23, 2010 in York, MA

    We are extremely satisfied. When we need to have additional windows replaced, we will definitely use Penguin. - Aug 23, 2010 in Seattle, WA

    I was very satisfied with everything! - Aug 20, 2010 in Hillsboro, OR

    It was a great experience from beginning to end. It was wonderful. - Aug 19, 2010 in Newberg, OR

    We are extremely satisfied with our purchase. - Aug 17, 2010 in Kenmore, WA

    We're very pleased - Aug 17, 2010 in Kirkland, WA

    Although the windows are amazing, so is the cost, so it will be a year or more before I replace any more windows. But, as you have probably been told many times, they are worth the money from every aspect. I am really pleased. - Aug 17, 2010 in Camano Island, WA

    It was a very positive experience. - Aug 11, 2010 in Shirley, MA

    It was a very good experience. - Aug 11, 2010 in McCleary, WA

    It's been a very amazing experience. We're trying to figure out how we can afford more work to be done. Such a great experience. The service itself was probably worth a good portion of the money we spent. - Aug 10, 2010 in Eugene, OR

    They did an amazing job! I can't brag anymore about their work. Everything looks great. I would recommend them to a friend. I have nothing bad to say about them. I was satisfied in every area. - Aug 09, 2010 in Auburn, WA

    We are very satisfied. - Aug 09, 2010 in Goldendale, WA

    We were satisfied with the service and everything, seriously. - Aug 07, 2010 in Tacoma, WA

    The windows are absolutely fantastic. You can put me down for everything positive. They are just fantastic. I would recommend them to anybody. Nobody can take my damn windows; I like them too much. - Aug 04, 2010 in Brockton, MA

    We are pleased as can be. The whole experience was excellent. - Aug 04, 2010 in Sherwood, OR

    We will look forward to see how everything pans out but we feel very pleased with our decision. - Aug 02, 2010 in Beaverton, OR

    I love'em! - Jul 31, 2010 in Maple Valley, WA

    Very very satisfied and I need to get a kitty grate for my screen door. So far extremely pleased. - Jul 30, 2010 in Carnation, WA

    We were overall pleased and we would recommend them to a friend. - Jul 29, 2010 in Marblehead, MA

    I absoluty love my new windows. In the short time that they have been installed I think we started our wood burning stove twice. - Jul 29, 2010 in Oak Harbor, WA

    They did a fantastic job. - Jul 29, 2010 in Lynden, WA

    Everything is great. - Jul 28, 2010 in Westport, WA

    We're thrilled with what we've got. As soon as we can afford it, we'll get more windows done. - Jul 28, 2010 in Eugene, OR

    The installers were great. - Jul 27, 2010 in Burien, WA

    I am going to buy some more windows as soon as I have the money. They are everything that the advertisements have claimed. They are wonderful windows. - Jul 27, 2010 in Sheridan, OR

    My brother and I are thrilled with these windows. - Jul 24, 2010 in Olympia, WA

    I'm very pleased. This is the second time we've used them; we have been satisfied both times using them. It's been a very good experience. They work very well as a team and get the job done quickly. - Jul 24, 2010 in Everett, WA

    We are very happy with our new windows and look forward to completing the rest of the house when we are ready. - Jul 22, 2010 in Bothell, WA

    I am very satisfied with them and I'm sorry that we put the other companies windows on the front of the house. If I had the money I'd take those windows out and have Penguin put their own windows in. I'm sorry that I had the other company install the windows. - Jul 22, 2010 in Silverdale, WA

    I'm very satisfied. Our husband is thinking of getting more windows. - Jul 21, 2010 in Burien, WA

    I am very pleased with my new windows, they look wonderful. I would gladly recommend Penguin Windows to others. - Jul 21, 2010 in Rochester, WA

    They were very courteous, well organized and did a nice job. I'm very happy. - Jul 21, 2010 in Springfield, OR

    It was a great experience all together and I'm loving the windows and they really make a difference in my house. - Jul 19, 2010 in Vancouver, WA

    It seems to moderate the temperature in the rooms where it is installed. - Jul 15, 2010 in Malden, MA

    I was very impressed. Penguin has top-quality service. - Jul 15, 2010 in Marysville, WA

    It has really been pleasant and I think they are just amazing. - Jul 14, 2010 in Seattle, WA

    I'm very satisfied with the work. - Jul 14, 2010 in Lacey, WA

    I'm just very satisfied. - Jul 13, 2010 in Lunenburg, MA

    It was a wonderful experience. - Jul 13, 2010 in Milwaukie, OR

    I'm extremely pleased at how my windows turned out. It's wonderful. Even my cat loves it. She's always sitting on the table looking out the window. I'm looking forward to this winter, being that much more comfortable in my house. I appreciate that my payments are affordable that I'm going to be able to make each month. I feel very good about the whole experience. - May 08, 2010 in Albany, OR

    I am very satisfied with the whole the process - Apr 30, 2010 in Kirkland, WA

    If I ever buy another house I will without an doubt have pinguin installed. Very professional and friendly staff Plus just great windows. Thank You - Apr 27, 2010 in Gig Harbor, WA

    I am very happy with the product. In the future, I will potentially buy more Penguin windows. - Dec 07, 2009 in Auburn, WA

    We really appreciated their professionalism. Everything was done exactly how they told us it would be done in the beginning. We were happy with the whole experience. - Dec 07, 2009 in Aumsville, OR

    We're very satisfied. - Dec 07, 2009 in Bellingham, WA

    We are thoroughly happy. We love our windows. - Dec 07, 2009 in Rindge, NH

    I am a very satisfied, happy customer. I was very impressed. - Nov 17, 2009 in Issaquah, WA

    I am thrilled to have them! They are absolutely wonderful! - Nov 17, 2009 in Olympia, WA

    House is warm; I very seldom turn the furnace on. I am very pleased. - Nov 17, 2009 in Port Orchard, WA

    It was very professional all the way. Everyone did an outstanding job! - Nov 17, 2009 in Woodburn, OR

    Penguin did a wonderful job. - Nov 16, 2009 in Longview, WA

    Overall, I had an incredibly positive experience with Penguin. - Nov 16, 2009 in Bothell, WA

    They were a great company to work with! - Nov 11, 2009 in Turners Falls, MA

    They did a fantastic job. - Nov 10, 2009 in Mount Vernon, WA

    They worked very well--they worked around my time schedule, so they were very gracious about helping me around that. They were very professional, very nice, very courteous, and took time to explain things to me when I asked them questions. - Nov 09, 2009 in Renton, WA

    We love our new windows! - Nov 09, 2009 in Lacey, WA

    I am very satisfied with their company and I would recommend them to anyone who asks. - Nov 09, 2009 in Methuen, MA

    We were so absolutely pleased from the demonstration til now. - Oct 07, 2009 in Milwaukie, OR

    I love the product. - Oct 06, 2009 in Lakewood, WA

    We are so pleased with the windows that we've decided to go ahead and replace the upstairs bedroom ones as well. Kim is coming out on Friday. - Oct 06, 2009 in SNOHOMISH, WA

    They did a very good job, I'm so glad that I got my windows from them. - Oct 05, 2009 in Bremerton, WA

    Everybody did a great job, they were very knowledgeable and went above and beyond. - Oct 02, 2009 in Mukilteo, WA

    Penguin Windows is great, it's as simple as that. - Jul 29, 2009 in Scio, OR

    Overall, I am highly pleased with the work that Penguin Windows performed. - Jul 29, 2009 in Mukilteo, WA

    I am very pleased with Penguin Windows. - Jul 29, 2009 in Bellingham, WA

    I previously had some other windows put in, and I wish I had gotten penguin to do those as well. - Jul 28, 2009 in Lynnwood, WA

    I was very happy with everything. - Jul 02, 2009 in Sweet Home, OR

    The work crew did a great job of installing the windows. - Jun 23, 2009 in Bothell, WA

    All of the people involved did a great job, from beginning to end. The windows are excellent, and they most assuredly keep the heat out. Overall, I'm very happy with Penguin Windows. - Jun 23, 2009 in Sandy, OR

    Additional Comment
  • I don't. This is the second time we have used them. We called them back because they did such a great job the first time. - Aug 30, 2010 in Tacoma, WA

    I can't think of any places that they fell short. - Aug 28, 2010 in Tacoma, WA

    None. They were prompt and followed the agreements. They serve people well. Their installation team is great. - Aug 26, 2010 in West Linn, OR

    I was very impressed with the number of visits to make sure everything was done right. The measurements were taken and the checking afterward and fixing was very impressive. We are very pleased. - Aug 25, 2010 in Arlington, WA

    I can't think of a thing. They definitely are not the least costly window replacement, but I think they have the best quality for the value. - Aug 23, 2010 in Seattle, WA

    They didn't fall short of our expectations. - Aug 18, 2010 in Beaverton, OR

    They do a very good job. They're clean and safe. - Aug 16, 2010 in Mountlake Terrace, WA

    None. 100% good. - Aug 08, 2010 in Olympia, WA

    None! We are very pleased with how fast our order came in and how quickly they were able to get them installed. - Aug 05, 2010 in Oak Harbor, WA

    I didn't think they did at all. This is our second order with them and if you ever need windows, I'd recommend you go there. - Aug 05, 2010 in Bremerton, WA

    They didn't. They did perfect. - Aug 03, 2010 in Vancouver, WA

    We have been nothing but superbly happy. - Jul 28, 2010 in Eugene, OR

    Nothing. The job was so good that we ordered another window. - Jul 16, 2010 in Mount Vernon, WA

    They didn't fall short. - Apr 30, 2010 in Hooksett, NH

    Customer service. - Apr 30, 2010 in Port Orchard, WA

    They didn't fall short of any expectations. - Dec 07, 2009 in Bremerton, WA

    None, i think it was perfect - Oct 07, 2009 in Sammamish, WA

    They didn't fall short of any expectations. - Oct 07, 2009 in POULSBO, WA

    None. Everything was accomplished on time and in a very thorough manner. - Oct 05, 2009 in Clackamas, OR

    They didn't fall short of any expectations. - Oct 05, 2009 in Puyallup, WA

    They exceeded my expectations in every area. They were nice, professional, and clean. I plan to have them back to do the rest of my windows. - Oct 05, 2009 in Astoria, OR

    Area For Improvement
  • INCREDIBLE PRODUCT. I AM SO PLEASED!! - Aug 30, 2010 in Portland, OR

    Very well done. We will go with Penguin again. - Aug 25, 2010 in Arlington, WA

    Beautiful windows/door and expertly installed. - Aug 05, 2010 in Oak Harbor, WA

    Totally Thrilled! - Jul 14, 2010 in Seattle, WA

    I like how they used real wood for the framework on the outside, and not press wood. - Nov 10, 2009 in Sedro Woolley, WA

    I am extremely satisfied. Their attention to detail is great and made me really happy. - Jul 28, 2009 in Lynnwood, WA

    Construction Quality
  • I would recommend to others. - Aug 27, 2010 in Boring, OR

    Off the top of my head, no. I'd definitely recommend them, though. What I like most about them is that their windows are guaranteed for life. They'll come and fix the window if it even gets accidentally broken. They'll build it first and bring us a whole new window and replace the broken one, that's a real plus. - Aug 23, 2010 in York, MA

    I'd recommend everybody. - Jul 27, 2010 in Suquamish, WA

    Current Referrals
  • Very much so. - Aug 25, 2010 in Arlington, WA

    Absolutely! Everything they needed was ready and set to go each day of our installation. - Aug 05, 2010 in Oak Harbor, WA

    Professional & Organized
  • Very well. - Aug 25, 2010 in Arlington, WA

    Yes, various staff members followed up with me so I felt taken care of throughout the whole process. - Aug 12, 2010 in Seattle, WA

    The installers were great. - Aug 09, 2010 in Goldendale, WA

    Communication
  • Excellent. - Aug 25, 2010 in Arlington, WA

    Darrel and his group were exceptional and knew how to do their job. - Aug 12, 2010 in Seattle, WA

    $++ - Aug 11, 2010 in Portland, OR

    5, fantastic - Aug 09, 2010 in Goldendale, WA

    4+ - Aug 05, 2010 in Bellevue, WA

    4+. - Aug 04, 2010 in Sherwood, OR

    4+++ - Aug 02, 2010 in Lynden, WA

    I would give them a six, they were so good. I had the same three guys work on the windows. They were highly professional. They just did so an amazing job. - Jul 31, 2010 in Maple Valley, WA

    5! - Jul 31, 2010 in Bremerton, WA

    That should be a 5! - Jul 30, 2010 in Carnation, WA

    5 - Apr 30, 2010 in Marysville, WA

    They were magnificent. - Nov 10, 2009 in Lynden, WA

    Excellent! - Oct 06, 2009 in Gresham, OR

    4+ They were off-the-charts excellent. - Jul 30, 2009 in Portland, OR

    Installation Team Professionalism
  • Nigel was the key factor in my choosing Penguin. - Aug 12, 2010 in Seattle, WA

    Kim was my sales rep, and she was excellent. - Aug 03, 2010 in Maple Valley, WA

    Sales Knowledge
  • I already have. - Aug 12, 2010 in Seattle, WA

    We are completely satisfied with everything, we cannot find one thing to complain about. I would give them all the highest ratings. - Jul 27, 2010 in Mercer Island, WA

    Likely To Refer
  • 4++ - Aug 11, 2010 in Portland, OR

    I was impressed at the measures used to keep our home and yard clean and free of debris. - Aug 05, 2010 in Oak Harbor, WA

    That should be a 5 also - they did really well! - Jul 30, 2010 in Carnation, WA

    4+ - Jul 28, 2010 in Portland, OR

    Didn't have to clean up after them at all. - Jun 22, 2009 in Port Townsend, WA

    Clean & Safe
  • I actually expected the cost to be about 20% more than it was, so I feel we have received a great value. - Aug 05, 2010 in Oak Harbor, WA

    They're excellent windows. - Aug 05, 2010 in Bellevue, WA

    Researched online and they were the best quality that I found. - Jul 26, 2010 in Bellingham, WA

    I'm impressed with the windows. - Nov 10, 2009 in Sedro Woolley, WA

    I already hear and feel a difference. :-) - Oct 06, 2009 in SALEM, MA

    I have seen a difference already. - Jun 22, 2009 in Aberdeen, WA

    Value
  • I love my windows. - Aug 05, 2010 in McMinnville, OR

    installation team exceeded my expectations - Jul 26, 2010 in Puyallup, WA

    Use Comments
  • They were even willing to change it when we needed. - Aug 04, 2010 in Sherwood, OR

    I went shopping looking for new windows and learned that i just want more penguin windows. - Nov 06, 2009 in Happy Valley, OR

    Schedule