- Member Report:
- 2301 Responses
- Response Rate:
- 81.4%
- Dates:
- 06/18/2009 - 03/11/2010
In this report, Penguin Windows has published all ratings for the following selected questions that were provided by customers surveyed since June 2009. Since then, 2301 out of 2827 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Recognize Excellence
The installers were fantastic. Polite, hard working, informative, answered all our questions and were meticulous with the install. They were perfectionists at what they did in our home. - Dec 08, 2009 in Kent, WA
The whole crew was awesome. - Dec 07, 2009 in Maple Falls, WA
The whole team was great. - Dec 07, 2009 in Bremerton, WA
I would highly recommend everyone I dealt with. - Dec 07, 2009 in Bainbridge Island, WA
The whole team did a good job. - Nov 10, 2009 in Portland, OR
Both the salesman, Mike, and the two guys who installed the windows were polite, quick, and clean. They did a very nice job. - Nov 10, 2009 in Keizer, OR
They were all just great. Every one of them; all polite, all very nice. - Nov 10, 2009 in Oregon City, OR
The installation crew was very good and efficient. - Nov 10, 2009 in Lynden, WA
Everybody did a great job. - Nov 10, 2009 in Malden, MA
The crew was great. Highly professional. - Nov 09, 2009 in ATHOL, MA
Everyone did a super job. - Oct 07, 2009 in Oak Harbor, WA
Dean just did an excellent job, he was so helpful and concerned and checked in on us all the time. - Oct 07, 2009 in Milwaukie, OR
The whole install staff, was fast and professional and i would like to use them again when we go to the next phase. - Oct 07, 2009 in Salem, OR
I really enjoyed our supervisor during the install. When a few unknown men storm your house and start ripping out doors and windows humor is important:) They were fabulous! - Oct 07, 2009 in Redmond, WA
Lam, the company representative was great. Also, the installation crew was wonderful. - Oct 07, 2009 in Federal Way, WA
Everyone did a good job. It would be hard to pick out one person over the other. They were all wonderful. - Oct 07, 2009 in POULSBO, WA
The sales people were delightful and professional. - Oct 05, 2009 in Milwaukie, OR
They are all very fine, we have been very pleased with everyone who came out. - Oct 05, 2009 in Seattle, WA
The sales representatives were excellent! - Oct 05, 2009 in Puyallup, WA
The entire crew, especially the supervisors. It was a good atmosphere. - Oct 05, 2009 in Seabeck, WA
The crew was wonderful. They knew what they were doing. They answered my questions and they worked well together.I was worried that this job might bring about some stress from me but it was truthfully a stress free job. And for that I am very appreciative. - Oct 03, 2009 in Portland, OR
The installers were fantastic! - Jul 28, 2009 in Mount Vernon, WA
The two men who placed the windows did a very professional and quality job. My son, an architect, was very impressed with the job. - Jun 27, 2009 in Cape Elizabeth, MA
Corey was excellent. His demonstration with the heat on the windows was great. That demonstration was a large factor as to why we chose Penguin Windows. - Jun 23, 2009 in Sandy, OR
The crew that installed the windows was very helpful. - Jun 22, 2009 in Billerica, MA
I think they all did a good job. - Jun 22, 2009 in Portland, OR
The crewmen were very polite, pleasant individuals. - Jun 19, 2009 in Bellevue, WA
The person who installed the window was very informative. - Jun 18, 2009 in North Chelmsford, MA
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Area Of Satisfaction
The windows are performing excellent, noisy streets, heat loss, and condensation...we are free of them all! - Dec 08, 2009 in Kent, WA
I was pleased with their adherence to the schedule, they did what they said they were going to do when they said they were going to do it. - Dec 07, 2009 in Seattle, WA
The house is a lot warmer with these windows. - Dec 07, 2009 in Maple Falls, WA
I was most satisfied with the crew. They were very nice and courteous, and they assisted us in every way they could. - Dec 07, 2009 in Seattle, WA
The people arrived on time and did a nice install - Dec 07, 2009 in Manchester, NH
The customer service was excellent. - Dec 07, 2009 in Aumsville, OR
They were courteous, efficient, and knowledgeable about the product. - Dec 07, 2009 in Battle Ground, WA
I was very pleased with their timeliness, they got everything done in the expected time frame. - Dec 07, 2009 in Redmond, WA
I liked the salesman. I thought he was very knowledgeable. The installation went smooth and fast. - Dec 07, 2009 in Bellingham, WA
Penguin has always come through with a high quality product and a professional manner. - Dec 07, 2009 in Bainbridge Island, WA
Very professional service - highly organized. Felt everything was under control and completed on time with excellent customer service. - Dec 05, 2009 in Ferndale, WA
I was most satisfied by the appearance of the windows, and by how warm and dry the rooms are now. - Dec 05, 2009 in Port Townsend, WA
We were satisfied in all areas. - Nov 11, 2009 in Washougal, WA
I was pleased with how quickly they got the installation done. - Nov 10, 2009 in Yacolt, WA
They cleaned up really well, and I did not have to do anything. - Nov 10, 2009 in Seattle, WA
The whole thing was great. From the sales call to the install. - Nov 10, 2009 in Arlington, WA
Every aspect really; When we first contacted them, they came out and told us everything about the windows, did demonstrations, and I have no air leaks anymore. Everyone was very competent they knew exactly what they were doing. - Nov 09, 2009 in Renton, WA
They did a god job. The quality of the window was nice and they are more energy efficient. - Nov 09, 2009 in Eugene, OR
I was amazed with the demonstrations prior to ordering. It was lengthly, but well worth it. All my questions were answered. - Nov 08, 2009 in Lowell, MA
I was happy with the construction and how they put in the windows. They were very friendly and easy to talk to, they did a really good job. - Nov 07, 2009 in Manchester, MA
It's warmer in the house, and the windows look great. - Nov 06, 2009 in Tacoma, WA
I liked the quality of the windows, the install team was quick and good. - Nov 06, 2009 in Greenland, NH
The quietness in the house, as well as the warmth due to the change in temperature. - Nov 06, 2009 in Sedro Woolley, WA
I was very impressed with the speediness and cleanliness of the job. - Oct 07, 2009 in Oak Harbor, WA
Just the whole overall experience it just plain great. - Oct 07, 2009 in Milwaukie, OR
The feel of the air inside of the house. The house felt warmer and more comfortable. - Oct 07, 2009 in Battle Ground, WA
Appearance of the windows, the look great - Oct 07, 2009 in Sammamish, WA
The job was very nice and the crew did a good job. - Oct 07, 2009 in Kent, WA
The saving of heat. You can feel it and you can see it. - Oct 07, 2009 in Federal Way, WA
Overall, it was a good experience. I totally enjoyed the process. - Oct 07, 2009 in POULSBO, WA
They have a good quality, well built product. The salesman was very professional and so were the installers. - Oct 06, 2009 in Federal Way, WA
The sales team was extremely knowledgeable. They showed us the difference between their windows and other windows which was very important to me. - Oct 06, 2009 in Auburn, WA
Overall you guys stand behind your product. - Oct 06, 2009 in Olympia, WA
They were very clean, I think they probably left things cleaner than they found them. - Oct 06, 2009 in Lakewood, WA
I am satisfied with the follow through and the quality and of course, the people. - Oct 06, 2009 in SALEM, MA
The installers did an excellent job. - Oct 06, 2009 in MOUNT VERNON, WA
The timeliness, they did it all in one day. It was a big four panel slider and they got it finished in one long day. - Oct 06, 2009 in Acme, WA
The installers did a great job. - Oct 06, 2009 in VASHON, WA
I really like how the windows look. They were installed earlier than originally anticipated. Penguin wasn't pushy at all, which I appreciate. - Oct 05, 2009 in Tacoma, WA
They were very timely. They showed up and were finished on time. - Oct 05, 2009 in Bellevue, WA
Overall, we were satisfied with everything. They kept communication open and responded to everything we asked. - Oct 05, 2009 in Troutdale, OR
The windows perform quite well and the company has great follow through. - Oct 05, 2009 in Seattle, WA
The product is wonderful. - Oct 05, 2009 in Seattle, WA
I wasn't aware of how much cold air we were getting through the windows. It has obviously made a significant difference. - Oct 05, 2009 in Maple Valley, WA
The crew was great. They were very alert and answered my questions. - Oct 05, 2009 in Seabeck, WA
I was very impressed with the installation process, the crew was efficient, courteous, and prompt. They were very pleasant to have around. - Oct 05, 2009 in Aberdeen, WA
The installation team was great. They were courteous and kept things neat. We have a four year old and one year old and they kept things safe. - Oct 05, 2009 in Bremerton, WA
They look great. The install team, led by Matt, was very skilled at both quality and workmanship. Matt built us a kitchen window casing that is awesome and the guys also had to build us a new bay window after they discovered the original was not square. Those two rebuilds are very high quality. overall we are very happy with the whole process and look forward to the added comfort and beauty our Penguin windows have added to our house. - Oct 04, 2009 in Burien, WA
The installation process went very well. It is amazing that in two days they accomplished everything. Their cleanliness was much to my liking. - Oct 03, 2009 in Portland, OR
They are the best contractor I have ever had at my house. We loved the entire experience from sales to installation. - Oct 02, 2009 in Oak Harbor, WA
The product is outstanding. The installation went very well. The windows look even better than we had originally anticipated. - Jul 30, 2009 in Lake Oswego, OR
I was most satisfied with the installers, and also with the people who presented the information before we decided to go with Penguin. - Jul 30, 2009 in Sherwood, OR
They were very professional and timely. All of the work was done to my satisfaction. - Jul 30, 2009 in Vancouver, WA
From the beginning of the process all the way to the end, I was completely satisfied. They did an exceptional job. - Jul 30, 2009 in Everson, WA
I was very pleased with how professional they were and with the quality of the work. They had to do some extra work on one of our windows, and they did an outstanding job. - Jul 30, 2009 in Bremerton, WA
I loved the installation crew - they did a great job! - Jul 29, 2009 in Kent, WA
I was satisfied in every regard possible. Everyone at Penguin was highly courteous and skilled in their craft. - Jul 29, 2009 in Manchester, NH
I was satisfied in every single regard. Everyone at Penguin Windows was courteous and professional. The installation went remarkably smooth. I honestly haven't encountered this caliber of quality and service in a long time. - Jul 29, 2009 in Lynnwood, WA
The uncanny professionalism of the sales staff and the installation staff. Also, the quality of the work was great. - Jul 28, 2009 in Freeland, WA
The professionalism, the good work that they did and they were always cleaning up after themselves. - Jul 06, 2009 in Federal Way, WA
They did it till it was right and I was very satisfied with their workmanship. They put in a couple of extra things that worked out great! Everything was good! I'm very happy. - Jul 06, 2009 in Mt Vernon, WA
I really liked the guys who did the installing. They were very professional and did a very good job - Jul 02, 2009 in Sweet Home, OR
I was impressed with the quality of the workmanship and the timeliness. - Jul 01, 2009 in Wakefield, MA
The demonstration convinced me that the windows would help decrease my energy costs. - Jun 27, 2009 in Cape Elizabeth, MA
The windows are outstanding. - Jun 25, 2009 in Silverdale, WA
They're nice looking windows, and they're going to save me money in the long run. - Jun 24, 2009 in Wells, MA
They did a great job on the installation. - Jun 23, 2009 in Kirkland, WA
The installation went great. - Jun 23, 2009 in Anacortes, WA
They were highly efficient. They didn't horse around and went straight to working the job. - Jun 23, 2009 in Sandy, OR
The installation. They seemed to do a quick, but good job. They were helpful. - Jun 22, 2009 in Billerica, MA
The whole thing. It's probably the best project I've started and finished on. - Jun 22, 2009 in Port Townsend, WA
The windows are really good. The people who put them in did a good job. They were fast, courteous, and they kept everything clean. - Jun 19, 2009 in Port Orchard, WA
The quality of the windows. I've only had them for a short while, but in this hot weather my house stays cool. I hope it will stay as warm during the winter as it is cool during the summer. - Jun 19, 2009 in Everson, WA
The people who came to install the windows were very professional and knowledgeable. - Jun 19, 2009 in Everett, WA
The communication, and quality of the materials. - Jun 19, 2009 in Hood River, OR
They worked hard, they were efficient, and they did an excellent job. - Jun 18, 2009 in Seattle, WA
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Additional Comment
I am very happy with the product. In the future, I will potentially buy more Penguin windows. - Dec 07, 2009 in Auburn, WA
We really appreciated their professionalism. Everything was done exactly how they told us it would be done in the beginning. We were happy with the whole experience. - Dec 07, 2009 in Aumsville, OR
We're very satisfied. - Dec 07, 2009 in Bellingham, WA
We are thoroughly happy. We love our windows. - Dec 07, 2009 in Rindge, NH
I am a very satisfied, happy customer. I was very impressed. - Nov 17, 2009 in Issaquah, WA
I am thrilled to have them! They are absolutely wonderful! - Nov 17, 2009 in Olympia, WA
House is warm; I very seldom turn the furnace on. I am very pleased. - Nov 17, 2009 in Port Orchard, WA
It was very professional all the way. Everyone did an outstanding job! - Nov 17, 2009 in Woodburn, OR
Penguin did a wonderful job. - Nov 16, 2009 in Longview, WA
Overall, I had an incredibly positive experience with Penguin. - Nov 16, 2009 in Bothell, WA
They were a great company to work with! - Nov 11, 2009 in Turners Falls, MA
They did a fantastic job. - Nov 10, 2009 in Mount Vernon, WA
They worked very well--they worked around my time schedule, so they were very gracious about helping me around that. They were very professional, very nice, very courteous, and took time to explain things to me when I asked them questions. - Nov 09, 2009 in Renton, WA
We love our new windows! - Nov 09, 2009 in Lacey, WA
I am very satisfied with their company and I would recommend them to anyone who asks. - Nov 09, 2009 in Methuen, MA
We were so absolutely pleased from the demonstration til now. - Oct 07, 2009 in Milwaukie, OR
I love the product. - Oct 06, 2009 in Lakewood, WA
We are so pleased with the windows that we've decided to go ahead and replace the upstairs bedroom ones as well. Kim is coming out on Friday. - Oct 06, 2009 in SNOHOMISH, WA
They did a very good job, I'm so glad that I got my windows from them. - Oct 05, 2009 in Bremerton, WA
Everybody did a great job, they were very knowledgeable and went above and beyond. - Oct 02, 2009 in Mukilteo, WA
Penguin Windows is great, it's as simple as that. - Jul 29, 2009 in Scio, OR
Overall, I am highly pleased with the work that Penguin Windows performed. - Jul 29, 2009 in Mukilteo, WA
I am very pleased with Penguin Windows. - Jul 29, 2009 in Bellingham, WA
I previously had some other windows put in, and I wish I had gotten penguin to do those as well. - Jul 28, 2009 in Lynnwood, WA
I was very happy with everything. - Jul 02, 2009 in Sweet Home, OR
The work crew did a great job of installing the windows. - Jun 23, 2009 in Bothell, WA
All of the people involved did a great job, from beginning to end. The windows are excellent, and they most assuredly keep the heat out. Overall, I'm very happy with Penguin Windows. - Jun 23, 2009 in Sandy, OR
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Area For Improvement
They didn't fall short of any expectations. - Dec 07, 2009 in Bremerton, WA
None, i think it was perfect - Oct 07, 2009 in Sammamish, WA
They didn't fall short of any expectations. - Oct 07, 2009 in POULSBO, WA
None. Everything was accomplished on time and in a very thorough manner. - Oct 05, 2009 in Clackamas, OR
They didn't fall short of any expectations. - Oct 05, 2009 in Puyallup, WA
They exceeded my expectations in every area. They were nice, professional, and clean. I plan to have them back to do the rest of my windows. - Oct 05, 2009 in Astoria, OR
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Construction Quality
I like how they used real wood for the framework on the outside, and not press wood. - Nov 10, 2009 in Sedro Woolley, WA
I am extremely satisfied. Their attention to detail is great and made me really happy. - Jul 28, 2009 in Lynnwood, WA
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Value
I'm impressed with the windows. - Nov 10, 2009 in Sedro Woolley, WA
I already hear and feel a difference. :-) - Oct 06, 2009 in SALEM, MA
I have seen a difference already. - Jun 22, 2009 in Aberdeen, WA
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Installation Team Professionalism
They were magnificent. - Nov 10, 2009 in Lynden, WA
Excellent! - Oct 06, 2009 in Gresham, OR
4+ They were off-the-charts excellent. - Jul 30, 2009 in Portland, OR
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Schedule
I went shopping looking for new windows and learned that i just want more penguin windows. - Nov 06, 2009 in Happy Valley, OR
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Clean & Safe
Didn't have to clean up after them at all. - Jun 22, 2009 in Port Townsend, WA
