M/R Plumbing Mart
M/R Plumbing Mart
www.mrplumbing.com
14024 S. Cicero Ave.
Crestwood, IL 60445
(708) 385-8607
Google LocalVimeoYelpKudzuLinkedIn

SHOWROOM Your bath and kitchen are the most essential rooms in your home. You want them comfortable and welcoming, reflecting your lifestyle. M/R Plumbing Mart has a beautiful bath and kitchen showroom with over 1,700 square feet filled with ideas that inspire. We'll find a complete collection of name brand products, fixtures and accessories in the newest styles, colors and finishes. We believe these are the best products available on the market today and they're perfect for every kitchen and bath upgrade or remodeling project. Read more

Guildmaster Award Winner 2012 Guildmaster With Distinction

GuildQuality Partner Affiliations Kohler Leading Edge Plumber Wellborn Authorized Contractor

Affiliations GuildQuality
National Kitchen and Bath Association
Home & Garden Television
Better Business Bureau
The National Federation of Independent Business
Angie's List

Professional & Organized
100%
Schedule
100%
Communication
97%
Problem Resolution
96%
Sales Knowledge
97%
Clean & Safe
97%
Work Done Right
96%
Value
97%
Average (4 reviews)
Rating Details
BOB K. CHICAGO, IL Review Oct 17, 2011 5 star rating
M/R Plumbing Mart

M/R Plumbing Mart was pleasant to work with. They came out and gave an estimate right away. They explained everything that was going on. M/R Plumbing Mart was very professional.

Comment Area Of Satisfaction CHICAGO, IL Oct 17, 2011

I was most satisfied M/R Plumbing Mart came out on time and started on the date they promised to. I am also satisfied they cleaned up the whole project site after each day's work.

J.G.D. WILLOWBROOK, IL Review Oct 14, 2011 5 star rating
M/R Plumbing Mart

My experience with M/R Plumbing Mart is definitely a "TEN". The overall knowledge, quality of workmanship, super fast response time, attention to detail, and courteous workers make this company one of the best contractors I have used in my 40 plus years as a facility operations manager. I highly recommend them .

Comment Additional Comment Orland Park, IL Jul 22, 2011

Thank you again, Bob, for the great job and also to the great guys...Bob D., Tony and Rob.

Barb S. Orland Park, IL Review Jul 22, 2011 5 star rating
M/R Plumbing Mart

I highly recommend M/R Plumbing for any kitchen/bath remodel. They are professional, clean, neat. Everything went so smoothly and not the nightmare I had envisioned in a remodel! Bob also has his cleaning lady come in after completion, which is such a huge gift in itself. Bob really knows how to run his business and provide the best service to his customers and make their remodel dreams come true. The saying "you get what you pay for" is so applicable here as we felt we got so more for our money. Bob is very thorough and and thinks of every detail other contractors lack. We can't thank him enough for our beautiful new bathroom!

Comment Recognize Excellence Orland Park, IL Jul 22, 2011

We received exceptional service from the minute we first walked in to M/R Plumbing and the minute we met Bob Smith. His people who did the work on my bathroom were professional, courteous and so enjoyable to have them in my home.

Comment Area Of Satisfaction Orland Park, IL Jul 22, 2011

We went into M/R Plumbing Mart looking for shower doors and other fixtures. That's when we first met Bob Smith and mentioned to him what our plans were. He said that's exactly what he does and we were pleasantly surprised. Bob came over to take a look, measure, etc. From the minute we met him, both my husband and I instantly liked him and hoped that his proposal was within the project budget as I just knew he was who we wanted. After we met and agreed to the proposal, that's when the fun began picking out all the things for our new bathroom. Bob told me after everything is all picked out, then I was to relax and the rest is up to him. Everything all went as planned and exactly the way he said it would. There is just not one area to pinpoint in our satisfaction, it was perfect from the time we first met Bob Smith.

Comment Recognize Excellence PALOS HEIGHTS, IL Jun 14, 2011

Bob Smith, Mark Smith, Kevin Smith, Rob and Nick. All did a wonderful job and I would call M/R in the future.

Comment Area Of Satisfaction PALOS HEIGHTS, IL Jun 14, 2011

M/R Plumbing was extremely courteous and patient with the entire process of remodeling my bathroom. We had run into more than the usual problems and they were great! I really appreciated their expertise and kindness. Everyone was a pleasure with which to work. The quality of the products and workmanship were excellent. I am very happy with the end result.

CAROL M. CHICAGO, IL Review Jun 01, 2011 5 star rating
M/R Plumbing Mart

M/R Plumbing listened to my vision and followed through with beautiful work, detailed to my personality and needs. They added the "awe" factor to my home, beyond providing the functional plumbing.

Comment Sales Knowledge CHICAGO, IL Jun 01, 2011

I can count on him to anticipate needs/changes--constantly monitoring progress, looking for suggestions.

Comment Recognize Excellence PALOS HILLS, IL Apr 24, 2011

Bob Smith for his ideas and suggestions. Tony,Bob and Kevin for their workmanship .

Comment Area Of Satisfaction PALOS HILLS, IL Apr 24, 2011

A problem with equipment I ordered did not interfere with their ability to complete the job as soon as possible.

Comment Recognize Excellence CHICAGO, IL Mar 07, 2011

I would have to say t he entire team as everyone were exceptional in my book!

Comment Area Of Satisfaction CHICAGO, IL Mar 07, 2011

I was very happy with the working relationship that was established. Bob did everything to make us happy and worked with me to obtain my dream bathroom. The contractors that worked for him were great guys!! With out a doubt I will recommend them to my friends

Comment Area Of Satisfaction Palos Heights, IL Jan 28, 2011

They are very concerned with my satisfaction and everyone was polite and cleaned up after themselves.

Comment Area Of Satisfaction Chicago, IL Jan 19, 2011

The boss on the job makes frequent appearances and checks on things to make sure everything is done efficiently.

Guildmember since 2011

As a GuildQuality Guildmember, M/R Plumbing Mart relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of M/R Plumbing Mart in Chicago, IL; Palos Heights, IL; Crestwood, IL; Orland Park, IL; Alsip, IL; Tinley Park, IL; Oak Lawn, IL; Palos Park, IL; Willowbrook, IL; Willow Springs, IL; and 7 other cities in Illinois.

In this report, M/R Plumbing Mart has published a summary of the customer feedback they've received since they joined GuildQuality in January 2011. In that time, 30 out of 38 customers (79%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

M/R Plumbing Mart received feedback from a customer in OAK LAWN, IL.

05/17/12

M/R Plumbing Mart received feedback from a customer in Palos Park, IL.

02/09/12

M/R Plumbing Mart received feedback from a customer in FRANKFORT, IL.

01/05/12

Via Twitter: Comment from a customer in PALOS HEIGHTS, IL "Bob Smith, Mark Smith, Kevin Smith, Rob and Nick. All did a wonderfu..." http://t.co/SpniEFEk

01/04/12

2012 Guildmaster Application

M/R Plumbing Mart is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, M/R Plumbing Mart must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

Read the complete Terms of Use