Working with LeafGuard was just wonderful! I initially had anxiety about the project, but they managed to mellow me out. Everything went perfectly - I got the gutters and it's all wonderful and good!
LeafGuard is North America's number one choice for one piece seamless gutter protection. Well informed homeowners have been choosing LeafGuard to safeguard their homes from falling leaves since 1993. LeafGuard gutters are guaranteed not to clog for as long as you own your home, or LeafGuard will come out and clean them for free. Which means saying goodbye to the dangerous, disgusting job of climbing ladders to clean out your gutters, or the expense of hiring someone else to do it. With your gutters running free and clear, you needn't worry about water damage to your home. LeafGuard gutters are custom fit, attractively designed, durable and even made in a variety of colors. LeafGuard gutters are not a temporary fix for your gutter problems; they're a lifetime solution! Read more
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GuildQuality
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Good Housekeeping Seal of Approval
Working with LeafGuard was just wonderful! I initially had anxiety about the project, but they managed to mellow me out. Everything went perfectly - I got the gutters and it's all wonderful and good!
LeafGuard of Northeast Ohio has great looking gutters. They work as advertised, and do a great job at keeping leaves and debris out. I'm very happy with the job they did.
It was fantastic service. They arrived on time. They finished completely and didn't have to come back to touch anything up. They were very professional and I am satisfied with the quality of the work. I am expecting my new gutters to outlive me. It is a fine quality product.
I would recommend LeafGuard of Northeast Ohio to anyone. They were very professional. They went above beyond do to what we wanted. They did not bad rap the competitors either.
LeafGuard does great service. The installation was fantastic. The only thing is that when I had one repair they didn't get back to me. They haven't called back yet to fix my downspout, and one of my neighbors ended up doing it.
It looks really nice and it does the job I wanted it to (keeping the leaves out). I also like that they come out and unclog it for it's lifetime.
Product looks great and functions well. Very good web site.
Their professionalism
They made our lives a lot easier.
I was most satisfied with the gutter features. They are bigger, they come off the roof and they are screwed on instead of nailed. The kind of rain we have had lately- like Niagara Falls coming off my roof, and they have been working well.
Both times I've used their services, I have been really thrilled with them.
I was most satisfied with LeafGuard of Northeast Ohio because everyone was so nice throughout the every process. They did their job as professionals and when they were done they left everything immaculate. This is sometimes a rarity when it comes to this type of work.
I thought that their workers were good, they were knowledgeable and good communicators. I like it when you can talk to to the guys who do the job.
The guys were good.
I was most satisfied with the salesman. He was great.
There isn't anything I can think of that they can do to improve their process.
I wasn't home, but they cleaned up everythying when they were done.
The personnel.
I was most satisfied that the installation was quick and problem free. Everybody I dealt with in the organization was knowledgeable.
I was very well satisfied with LeafGuard. Everything looks nice. The workers were very informative and didn't leave a mess. I would recommend LeafGuard to anyone needing a gutter.
They solved the drainage problem on the roof. They put a LeafGuard gutter on top and tied it in to the one below. Which I found out is the way to do it.
I was most satisfied with the install.
I can't think of anything they can improve upon.
I would give them a 4+ if I could.
I was really thankful when they came back and took care of the problems that came up. Andy, was the guy that came out. He was just a good guy and he took care of everything
I thought they were fast and efficient and did what they said they would do.
I am very likely to refer LeafGuard to a friend because of the quality of work and the way things were handled.
I was told years ago that if you ever wanted gutters changed, go to Leafguard.
I already did recommend them. I got money back for it!
They have done such a good job I'm not sure of where they could improve.
As a GuildQuality Guildmember, LeafGuard of Northeast Ohio relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of LeafGuard of Northeast Ohio in Cleveland, OH; Akron, OH; Parma, OH; Mentor, OH; Cuyahoga Falls, OH; Euclid, OH; Hudson, OH; Medina, OH; Chagrin Falls, OH; Wickliffe, OH; and 143 other cities in Ohio.
In this report, LeafGuard of Northeast Ohio has published a summary of the customer feedback they've received since they joined GuildQuality in May 2009. In that time, 440 out of 590 customers (75%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
LeafGuard of Northeast Ohio received feedback from a customer in Berea, OH.
LeafGuard of Northeast Ohio received feedback from a customer in Wadsworth, OH.
LeafGuard of Northeast Ohio received feedback from a customer in North Ridgeville, OH.
LeafGuard of Northeast Ohio received feedback from a customer in Uniontown, OH.
LeafGuard of Northeast Ohio received feedback from a customer in Mentor, OH.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
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