- Member Report:
- 73 Responses
- Response Rate:
- 82.0%
- Dates:
- 05/10/2007 - 08/30/2010
In this report, Curb Appeal Renovations has published all ratings for the following selected questions that were provided by customers surveyed since May 2007. Since then, 73 out of 89 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area For Improvement
They really didn't fall short. They were great. - Sep 02, 2010 in Colleyville, TX
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Area Of Satisfaction
I was most satisfied with how quickly everything was done. - Sep 02, 2010 in Colleyville, TX
The design process involving Robin was wonderful, as was my experience with the first project manager, Carter - who unfortunately left the company. The project was completed in a timely manner and there was never a day that work wasn't being done on the project. There were never any unnecessary delays. - Jul 21, 2010 in Colleyville, TX
The decorating and designing advice was so helpful. The knowledge of the owners and subcontractors was exceptional. The project was completed very quickly. One very small issue with a dragging drawer was quickly fixed. Rob and Robin were pleasant and easy to work with. We are thrilled with our remodeled kitchen. - Jun 07, 2010 in North Richland Hills, TX
I thought the design of the kitchen was excellent. I like the fact that Rob and Robin are perfectionists. That attitude extends to their jobs. - Apr 08, 2010 in Colleyville, TX
The attention to detail, and making things right even if they weren't wrong. They went out of their way to make sure we were happy with the final product. - Apr 05, 2010 in Bedford, TX
All the trades involved in our 2 Bathroom remodels were very professional and hardworking. - Mar 30, 2010 in Trophy Club, TX
I was very pleased with the quality and professionalism of the Sub-Contractors. All were skilled, worked with a sense of urgency and were over all considerate of our home. - Feb 02, 2010 in Keller, TX
the immediate attention to our questions and concerns regarding projectEspecially appreciated Rob's total attention to detail - Feb 01, 2010 in Arlington, TX
Very Professional, organized, thorough, and extremely minimal dust and clutter during the remodel, which was very important since our bedroom was in very close proximity to the remodel location (kitchen). Everything was cleaned up, picked up, and organized when they were finished for the day. We were kept informed on a daily basis what was completed, any problems encountered, what was scheduled for the next day, and if there were any questions/concerns. - Jan 06, 2010 in Bedford, TX
Everything really... start to finish was 100% Professional. - Dec 14, 2009 in Keller, TX
I was pleased with the time line, they did what they said they were going to do and they got it done in the time they said they would. - Nov 23, 2009 in Southlake, TX
You were very patient with us when we didn't know what we wanted and kept changing our minds. You conduct your business very professionally and with integrity, showing up when you say you will and doing what you say you are going to do. Honest contractors can be hard to find. We feel fortunate. - Jan 04, 2009 in Southlake, TX
Robin was very helpful in selecting products and colors. I appreciated her knowledge and ability to match items. The design of the kitchen was very good. We would not have thought to make the changes that were made. It has made a huge difference in our house. The vendors who worked on this project were very good. - Dec 19, 2008 in Keller, TX
Quality of materials was very good. Estimates of time and schedule was very realistic. - Dec 15, 2008 in Grapevine, TX
The overall handling of the project was superb. The team did what they said they were going to do, on time, and professionally. - Nov 12, 2008 in Arlington, TX
We are satisfied with the entire project, starting with the design - help with choosing the correct materials, the work and Byron Kelley keeping us updated on progress. We would be happy to have Curb Appeal show our project to any prospective clients - Aug 06, 2008 in Colleyville, TX
The subcontractors were very cordial, nice, and respectful of the property. - Jul 18, 2008 in Southlake, TX
We were told what to expect and when to expect it. Very important - no surprises. - Jul 14, 2008 in Bedford, TX
I was most satisfied with the timeliness of the project through its progress and completion and also keeping the job site clean because we lived through it. We did not move out of the house. - Jul 11, 2008 in Roanoke, TX
The finished product was exactly what we wanted - even though we couldn't articulate it clearly when we were starting. - Jul 07, 2008 in Colleyville, TX
I like the design of the project. - May 11, 2007 in Fort Worth, TX
The responsiveness, especially from the Project Manager, was just great. - May 11, 2007 in Colleyville, TX
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Additional Comment
Overall, Curb Appeal offers an excellent product and fabulous service. They are very attentive to their customers, and I reiterate that the design process with Robin is well worth the time and effort. She's thoughtful and insightful which leads to the customer making their best decisions in product selection. Their standards are extremely high and for us, that made a huge difference. Their sub-contractors, for the most part, are very well chosen - particularly Chad Swanson, Jose Rosas and Tony Atkins w/San-Tex Plumbing - all excellent contractors that I would use (and have used) since our remodel. - Jul 21, 2010 in Colleyville, TX
Rob and Robin's attention to detail was a breath of fresh air compared to past experiences with repair jobs. - Jun 07, 2010 in North Richland Hills, TX
Curb Appeal Renovations supplied us with a quality product, outstanding customer care, and made a very difficult project very easy to live through! - Feb 02, 2010 in Keller, TX
The kitchen looks faboulous and for the first time in 26 years, I can honestly say I 'love my kitchen.' The transformation was even better than we imagined. Thank you Rob & Robin from the beginning to the completion of the project for making my kitchen dreams a reality. - Jan 06, 2010 in Bedford, TX
We love our new great room. The transformation has been a shock to our system. It is what we were going for, an understated elegance. We feel blessed that we found Curb Appeal and were able to create the look and feel we wanted when we had no idea where to begin. - Jan 04, 2009 in Southlake, TX
Overall, a great experience. Rob and Robin are very easy to work with and we are thrilled with the results. - Jul 07, 2008 in Colleyville, TX
Byron did such a good job, I want to make sure he knows I said so. The workers were also really good and they were incredibly clean and very careful to make sure we were pleased. The careful with the dust and just overall were exceptional. Those guys were so careful with cleanliness, and we really appreciated it. It looked professional from beginning to end and all their tools and supplies were put up every night, which helped us a lot. They also always told us when they were coming and going. They always did things as I asked too. I would definitely use them again. 19. - May 11, 2007 in Colleyville, TX
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Customer Suggestion
Not really...Rob and Robin have a great business model from start to finish. - Mar 30, 2010 in Trophy Club, TX
Not really. It was a perfect experience. To have something going on in your house....you feel kind of nervous. You have to trust who you're working with. I never had any worries with them. I felt completely confident knowing they were going to do exactly what they said they would do, and if anything went wrong, they would fix it. - Jun 23, 2008 in Keller, TX
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Better Service
We received excellent service - Mar 17, 2010 in Coppell, TX
Service quality was excellent. Everyone we dealt with was professionally and a complete delight to do business with - Nov 12, 2008 in Arlington, TX
I don't know how they could provide better service than they provide now. Their communication and marketing was very good. There were a couple of glitches along the way that you have with any construction project which they solved in one or two days. They did just great. - Jul 11, 2008 in Roanoke, TX
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Change Anything
I would not change one thing!!! - Mar 17, 2010 in Coppell, TX
I would not change anything. - Dec 19, 2008 in Keller, TX
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Professional & Organized
Amazed at how professional the remodel was implemented. - Jan 06, 2010 in Bedford, TX
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Dust & Dirt Control
The workers were very careful, and also pretty quiet (great for napping babies!). - Dec 14, 2009 in Keller, TX
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Overall Experience
This was our first experience with remodeling. Ours was not a major job, but the entire process was a new experience for us. We worked mostly with Robin and she was wonderful. She spent a lot of time helping us with tile selection and design and making certain we ended up with exactly what we wanted. She also had helpful suggestions for us to consider. Rob fully explained the demolition and reconstruction procedure and pointed out what would be better after the project was complete. We love our new bathroom! - Dec 09, 2009 in Keller, TX
