Garden State Brickface, Windows & Siding
217 E Highland Pkwy.Roselle, NJ 07203(908) 241-5900

For over 50 years, Garden State Brickface, Windows & Siding has provided Professional Home Exterior Remodeling and Home Improvement products to homeowners throughout New York, New Jersey and Connecticut. (more)


Customer Feedback Summary

Of 474 customers surveyed, 242 responded (51%)
Clean & Safe
95%
Communication
91%
Installation Crew
94%
Problem Resolution
93%
Professional & Organized
93%
Quality Of Materials
97%
Quality Of Workmanship
96%
Sales Knowledge
94%
Schedule
91%
Value
94%
Likely to Recommend
94%

Map of Recent Work

Reviews & Comments Reviews Only All Projects

Reviews & Comments

39 Reviews
32
5
1
0
1
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  • review
    William S.
    maspeth, NY
    Apr 04, 2014
    Garden State Brickface, Windows & Siding

    They have done two jobs for me. I was most satisfied with their honesty. They thought the degree of work would be more, but realized that there were things that they didn't have to do. They reduced the work and bill. They could have done the work and not told us. I would have been none the wiser. Instead they explained it in detail, and reduced my bill by $4000. I think that speaks to something you don't see in the market today from other venders.

  • review
    Shuh Y.
    Rockaway, NJ
    Mar 24, 2014
    Garden State Brickface, Windows & Siding

    Garden State Brickface, Windows & Siding did a pretty good job. I hope that we can do more work with them later. I had a good experience.

  • comment
    Area Of Satisfaction
    Mahwah, NJ
    Dec 04, 2013

    The processing people kept things running very smooth and painlessly.

  • comment
    Additional Comment
    Roselle, NJ
    Nov 25, 2013

    We are very pleased with the work they've done. They might wanna think about branching out to interior remodeling, that would be wonderful.

  • comment
    Recognize Excellence
    Roselle, NJ
    Nov 25, 2013

    I would like to recognize John and the young women who called us back often to make sure everything was perfect for their exceptional service. That girl did an excellent job and I would recommend her highly.

  • review
    Frederick H.
    Roselle, NJ
    Nov 25, 2013
    Garden State Brickface, Windows & Siding

    Our initial contact with Garden State Brickface, Windows & Siding has always been professional and they were more than willing to help us. Our initial salesperson Lisa did a fabulous job helping us identify what we truly wanted for the house and she followed up with us to make sure the job was done to perfection. This company is very professional, knowledgeable and skilled, we've never felt pressured during the process.The job was finished on schedule and we are pleased with the work on the front of our house, it really gives the block a different feel. Since that time others have updated their homes as a result of how wonderful the house looks. We are also pleased with the soffits and gutters, they look really nice. We are looking forward to doing siding with them and would highly recommend this company for stucco to anyone and everybody.They try to work with you to make your dream a reality. They are the best.

  • comment
    Area Of Satisfaction
    Manalapan, NJ
    Nov 20, 2013

    Placed a call because my front light fixtures didm"t sit flush against the stone . This was resolved quickly and professionally. Also most importantly my salesman Guy was always available, very knowledgeable and responsive. I had complete trust in the representation he was making in regards to the company and product. Carlos and I believe his name was Mario , for siding, only reenforced my positive experience .

  • comment
    Recognize Excellence
    Whitehouse Station, NJ
    Nov 19, 2013

    I would like to recognize the installation man. He did a nice job.

  • comment
    Area Of Satisfaction
    Whitehouse Station, NJ
    Nov 19, 2013

    I was very pleased that they were clean and in and out with no problems. They really cleaned up well and everything was good.

  • comment
    Area Of Satisfaction
    Highlands, NJ
    Nov 15, 2013

    I was most satisfied that they matched the stone work to the old.

  • comment
    Recognize Excellence
    Stanhope, NJ
    Nov 15, 2013

    Janelle, Scott my salesperson, and George were all great.

  • comment
    Area Of Satisfaction
    Stanhope, NJ
    Nov 15, 2013

    I was most satisfied with the customer service. Shaun was very polite and professional. George was great too, and so was the crew. Everyone was great. It was a pleasure working with them. I will definitely call them back when I have more work to do.

  • comment
    Recognize Excellence
    Union Beach, NJ
    Nov 12, 2013

    The project manager did a very good job.

  • comment
    Likely To Recommend
    Union Beach, NJ
    Nov 12, 2013

    I have already recommended them.

  • review
    Kerry N.
    Union Beach, NJ
    Nov 12, 2013
    Garden State Brickface, Windows & Siding

    I'd highly recommend Garden State to anyone. Their salesperson made us feel comfortable and he truly understood our problems and wanted to fix them. I felt we were talking to a man, and not a salesman trying to gip us.

  • review
    Sara B.
    Princeton, NJ
    Nov 12, 2013
    Garden State Brickface, Windows & Siding

    We received good service throughout the entire process. For instance, when someone came to measure the windows, he left and came back a few minutes later because while we had said we wanted "white" outside moldings, he realized when he got outside that it wasn't pure white. He noticed this and walked around and came back to us while it was drizzling rain outside and since we didn't replace all of the windows, this was of even more importance. The installation was done very professionally and efficiently (all in one day). We're excited to see how the new windows affect our heating bill - we already notice an improvement in one room that used to be very drafty.

  • comment
    Recognize Excellence
    Woodbridge, NJ
    Nov 12, 2013

    They all did a fine job.

  • comment
    Area Of Satisfaction
    Woodbridge, NJ
    Nov 12, 2013

    They are a very reputable company and came across as they said they would and kept with the timeframe as said.

  • comment
    Area Of Satisfaction
    Brooklyn, NY
    Nov 12, 2013

    I was most satisfied with the communication. They kept me informed.

  • comment
    Area Of Satisfaction
    Belmar, NJ
    Nov 11, 2013

    The guys that came and worked were really nice, they were really nice to talk to and work with and they did a beautiful job.

More Reviews & Comments

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Exterior painting (251)
  • Siding (251)
  • Windows & doors (251)

Recent Activity

  • 4/07/14 Garden State Brickface, Windows & Siding received feedback from a customer in Burlington, NJ.
  • 4/04/14 Garden State Brickface, Windows & Siding received feedback from a customer in maspeth, NY.
  • 3/28/14 Garden State Brickface, Windows & Siding received feedback from a customer in Jersey City, NJ.
  • 3/24/14 Garden State Brickface, Windows & Siding received feedback from a customer in Rockaway, NJ.
  • 3/24/14 Garden State Brickface, Windows & Siding received feedback from a customer in lavallette, NJ.

More about Garden State Brickface, Windows & Siding

As a GuildQuality Guildmember, Garden State Brickface, Windows & Siding relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Garden State Brickface, Windows & Siding in Staten Island, NY; Brooklyn, NY; Bronx, NY; Freehold, NJ; Jackson, NJ; Edison, NJ; Nutley, NJ; Teaneck, NJ; Somerset, NJ; Toms River, NJ; and 283 other cities in New Jersey, New York, Pennsylvania and Connecticut..

In this report, Garden State Brickface, Windows & Siding has published a summary of the customer feedback they've received since they joined GuildQuality in May 2012. In that time, 242 out of 474 customers (51%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2014.

Garden State Brickface, Windows & Siding surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Garden State Brickface, Windows & Siding customer, and if Garden State Brickface, Windows & Siding completed work for you after May of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Garden State Brickface, Windows & Siding since May of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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