Member Report:
114 Responses
Response Rate:
85.1%
Dates:
12/21/2005 - 08/18/2010

In this report, French Brothers has published all ratings for the following selected questions that were provided by customers surveyed since December 2005. Since then, 114 out of 134 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Employees
  • 100%
    Sales Person Knowledge
  • 95.5%
    Warranty 1
  • 96.5%
    Innovation
  • 91.3%
    Construction Quality
  • 100%
    Energy Importance
  • 90.4%
    Communication

Customer comments selected by the member for inclusion in this report

  • I was most satisfied with their customer service. Every time I had a problem, it was taken care of immediately. - Jul 23, 2010 in Alamogordo, NM

    They were highly professional and courteous. - May 19, 2010 in Alamogordo, NM

    Area Of Satisfaction

  • Tamatha was GREAT with us! She also answered our questions and found the answer to our questions. Also the buyers incentive was a plus. - May 30, 2010 in Alamogordo, NM

    Buying Decision

  • Working with French Brothers has been a joy. Christina and the whole office have been a pleasure. I'm highly satisfied. - Oct 02, 2006 in Alamogordo, NM

    I knew I had picked the best builder in our area. They came through with everything they said they would and still are. Great builders! Great service! And now great friends! Thank you, Beth Markle - Jul 07, 2006 in Alamogordo, NM

    They were very attentive, the entire staff, and their office staff, Dorothy, and all of them were very helpful with the construction and personal problems and health problems of my mother who lives there. I can't say enough good things about them. - Jun 19, 2006 in Alamogordo, NM

    As a commercial contractor, I recognize quality. French Brothers far exceeded what the building codes require. The manner in the way they treat their subcontractors is outstanding; therefore, you can count on quality workmanship. The value per dollar is far more than any home builder in my state, Calfornia. They made my wife and I feel like family from the blueprints through the final walk through. Bottom line, probably one of the best builders in the state of New Mexico. - Apr 18, 2006 in Alamogordo, NM

    They were wonderful. I am a real estate agent. This is my own home. It could not have been a better experience. - Jan 05, 2006 in Alamogordo, NM

    This is the first house I have ever built and I can't believe how easy the French Brother's made the entire process. Their entire office staff is professional and knowledgable in the entire process. I recommend them to everyone. Thank you Dani Alpers - Dec 27, 2005 in Alamogordo, NM

    They are wonderful people. They rectified all the problems that occured. They still come fix problems even if the warranty is out. Anything that did go wrong was not their fault. - Jul 05, 2005 in Alamogordo, NM

    They're really great to work with. - Jun 29, 2005 in Alamogordo, NM

    Additional Comment