- Member Report:
- 50 Responses
- Response Rate:
- 80.6%
- Dates:
- 02/06/2008 - 05/01/2010
In this report, Crimson Design & Construction has published all ratings for the following selected questions that were provided by customers surveyed since February 2008. Since then, 50 out of 62 customers responded to a GuildQuality satisfaction survey, with the most recent response in May 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
-
Additional Comment
I want to support them in any way possibly I can. They have completely many projects in my house and all of them have been done exceptionally! I can't say enough about them. - Apr 13, 2010 in Geneva, IL
I think they're a great company. The people there are knowledgeable as well as friendly. I was very pleased. - Apr 05, 2010 in Naperville, IL
We're very happy with Crimson. The project was completed a few years ago, and we still maintain a very good relationship with Joel and Neil. We feel we can contact them with questions and we always get answers. They really go "above and beyond", they take pride in their projects. We have and will continue to recommend them to friends and neighbors. - Aug 22, 2009 in Naperville, IL
I can't say enough on behalf of the people there and their management of the job itself. It just went extremely well! - Jan 07, 2009 in Naperville, IL
Crimson was one of 4 companies we interviewed to use to remodel our kitchen. We chose them because of their professionalism, their clear proposal, their eye for detail, but more importantly, they made us feel very important and like we were their only client -- and that is so important no matter how small or big your project is. They are a great group of people to work with from the top down. We plan to use them for our basement in the very near future. - Aug 20, 2008 in Naperville, IL
We're doing another project and we're using Crimson, of course. I'd recommend them to anyone. They are terrific. Their crew is great. If I call them for anything, they are right out there. They're always there if I need them for anything, no matter how old the project is. I don't think I'd use anyone but them. - Feb 11, 2008 in Naperville, IL
They are wonderful to work with and I recommend them highly, they had a good selection of products at a good price for the money. They went with our needs and kept in budget. - Feb 06, 2008 in Naperville, IL
I give them an A+ on everything. - Feb 06, 2008 in Naperville, IL
Any time you have a project like this there are unexpected problems, but they handled them very well and made our place more usable and livable. - Feb 06, 2008 in Naperville, IL
-
Expertise
In addition to being exceptional architects, they are master carpenters. This means that they dont wash their hands of the construction just becuase the design is done. Rather they understand how design will translate into construction becuase they have expertise in both phases of the project. - Jan 15, 2010 in Naperville, IL
They were even more concerned than I was in making sure that it was done correctly, not cheaply. - Dec 01, 2008 in Naperville, IL
-
Schedule
We have had several projects completed on our house, from small to large, prior to selecting Crimson Design & Construction. Our previous projects were never on time. Crimson Design & Construction was the first design and construction firm to work to their original plan even thought we added scope along the way. They are truly exceptional project managers. - Jan 15, 2010 in Naperville, IL
-
Remodeling Concerns
We had concerns over the ability for a design firm to stick to their workplan. We also had issues with previous firms that didnt keep their commitments or did slopy work. From the start of the project, Crimson was different. They carefully walked us through each step of the process. They communicated with us every day and provided weekly summaries of job status. They always made recommendations when they felt we were at risk of going the wrong direction on a design choice. Overall they were good partners at every stage of the project. - Jan 15, 2010 in Naperville, IL
-
Area Of Satisfaction
We are most satisfied with the way the overall project was handled. The cost and schedule were right on target and the quality was first rate. The biggest unexpected benefit was the interior design guidance offered by Stephanie. - Dec 18, 2008 in Naperville, IL
The customer service was excellent. Their objective to please the customer was evident throughout the process. I felt like I was part of the team, but could rely on them to make good judgement calls on what options to choose. - Dec 01, 2008 in Naperville, IL
They were very professional: Showed up when they said they would and did what they said they would do. - Feb 06, 2008 in Naperville, IL
