GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Water damage restoration (1116)
Fire damage restoration (1109)
Historic restoration (1098)
Storm damage restoration (1098)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
It was my understanding that they would take everything out, wash it, and put it back. Well, that didn't happen. There were many areas where they took it out and not put back properly. The first that was taken out ended up being the first they put back, so nothing was in order. The kitchen sink had soapy black water. So I am still in the process of taking things out of the cabinet and rewashing them myself. There were things on punch list that they said they finished, but didn't actually do. They didn't clean up my floors like they were supposed to. The supervisor wanted to bring their people back and I said absolutely not. They didn't do it right the first time, and I didn't want them back. I still have some boxes and have things that are damaged.
As a GuildQuality Guildmember, Menold Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Menold Construction, Inc. in Peoria, IL; Bloomington, IL; Morton, IL; Normal, IL; Washington, IL; East Peoria, IL; Pekin, IL; Dunlap, IL; Metamora, IL; Hopedale, IL; and 61 other cities in Illinois.
In this report, Menold Construction, Inc. has published a summary of the customer feedback they've received in the past 12 months. In that time, 229 out of 474 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2016.
If you are a Menold Construction, Inc. customer, and if Menold Construction, Inc. completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
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Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.