GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Water damage restoration (1175)
Fire damage restoration (1168)
Storm damage restoration (1157)
Tree damage restoration (1157)
Historic restoration (1156)
Basement remodel (1)
Bathroom remodel (1)
HVAC service job (1)
Windows & doors (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Menold's were very professional and followed up on every step of the process. They made an extra effort to reach out an make sure there were not in issues or questions that needed addressed. Everything was completed with extra care to make sure the area was cleaned back to better then before the repair was needed.
As a GuildQuality Guildmember, Menold Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Menold Construction, Inc. in Peoria, IL; Bloomington, IL; Morton, IL; Normal, IL; Washington, IL; Dunlap, IL; Pekin, IL; East Peoria, IL; Metamora, IL; Delavan, IL; and 57 other cities in Illinois.
In this report, Menold Construction, Inc. has published a summary of the customer feedback they've received in the past 12 months. In that time, 233 out of 470 customers (50%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2016.
Menold Construction, Inc. surveys all of their customers with the following exceptions:
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Menold Construction, Inc. customer, if your project doesn't match the above exceptions, and if Menold Construction, Inc. completed work for you after June of 2015 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.