After the first foreman, we went through two or three different foremans on the sight and finally, basically, got thru the basic punchlist, the closing punch list and the 30 day punch list with most stuff being done. But that was two and half months into the whole process.
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Recent Reviews & Published Comments
The production guys that Comstock hired were awesome. But I have a friend that was looking to buy a home and I told her not to come here because the sales guy was so bad. This was before my home was completed. He was terrible. I do think the subs need to see more of a big picture. They seem to only see what they are doing and not how it all comes together.
The builders and subs were great.
Casey does not do a good job of talking and explaining things to the customer. This is not the first time I have heard this complaint. Kat, however, was a wonderful person.
The walk through and re-walk through were very extensive. I appreciated the opportunity to examine and inspect each room closely without feeling pressure to move quickly. It definitely made me feel more confident about my purchase. There are still some minor items that need to be followed through but overall that was a positive experience. Although I am thankful for the free TV, I will say that it took a month to receive it and get it installed which was disappointing. In addition, my initial contacts with Penderbrook as far as trying to communicate with the sales staff was not very positive in that it often took several days to hear back from them or not at all. Since there are so many new residents, I would recommend having a newcomers orientation that gives info about Penderbrook, when the condo association meetings are, etc.
Guildmember since 2005
As a GuildQuality Guildmember, Comstock Homebuilding Companies relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Comstock Homebuilding Companies in Arlington, VA; Sterling, VA; Raleigh, NC; Woodbridge, VA; Fairfax, VA; Leesburg, VA; Cumming, GA; Manassas, VA; Clayton, NC; Suwanee, GA; and 18 other cities in Virginia, Georgia, North Carolina and Maryland.
In this report, Comstock Homebuilding Companies has published a summary of the customer feedback they've received since they joined GuildQuality in November 2005. In that time, 420 out of 846 customers (50%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2007.