Member Report:
39 Responses
Response Rate:
76.5%
Dates:
12/20/2008 - 02/10/2010

In this report, Case Twin Cities has published all ratings for the following selected questions that were provided by customers surveyed since December 2008. Since then, 39 out of 51 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Professional & Organized
  • 100%
    Concern For Needs
  • 97.2%
    Construction Quality
  • 96.4%
    Overall Experience
  • 96.3%
    Budget
  • 100%
    Communication
  • 100%
    Expertise
  • 100%
    Original Design
  • 100%
    Problem Resolution
  • 96.6%
    Clean & Safe
  • 96.6%
    Employees & Subcontractors
  • 96.2%
    Punchlist
  • 97.2%
    Sales Knowledge
  • 100%
    Schedule
  • 100%
    Trust
  • 97.1%
    Value
  • 100%
    Warranty
  • 100%
    Warranty Explanation
  • 89.7%
    Work Done Right

Customer comments selected by the member for inclusion in this report

  • Jim the lead carpenter was very knowledgeable and we felt he went out of his way to do everthing right.Mark the project manager and Bill the remodeling consultant were both very responsive to any issue or concern. - Jan 04, 2010 in Maple Grove, MN

    Jim Gilles - He was terrific to worrk with. He was always friendly and on time and pointed out any problems beforehand and the best way to deal with them, I never felt I was getting second-rate service or a rush job. Kudos to Jim! - Dec 03, 2009 in Brooklyn Center, MN

    Don Feidt - superior communications; does an excellent job of addressing my concerns; responds to messages quickly; friendly and respectful. - Dec 02, 2009 in Blaine, MN

    The only thing I'd say is that their craftsmen, their workmen, are amazingly knowledgeable and skilled. They have every one of them so well trained. They are well trained and experienced; very knowledgeable and helpful. They do things as fast as they could be done, as well as they could be done. They give me options and make suggestions. They are just a delight. I wish I could have them build a house, and if the opportunity arises for more work, they're the first folks I'll call. - Oct 27, 2009 in Golden Valley, MN

    Bob was very helpful and it was not my first time with him. He was a very good workman. - Oct 17, 2009 in Minneapolis, MN

    I would like to say Jim did an excellent job. He came up with really good solutions to make things fit and happen. - Oct 15, 2009 in Anoka, MN

    Jim Gillis was WONDERFUL!! - Oct 13, 2009 in St. Paul, MN

    Don. He has been wonderful and very helpful to us. - Feb 24, 2009 in Golden Valley, MN

    The roofing contractors were probably the best people we had. The front office staff was also remarkable. - Jan 16, 2009 in Lino Lakes, MN

    I would say Bill Wilder. He was just a real class act to work with. I would also say Jim, the lead carpenter, his craftsmanship was really high quality. - Jan 08, 2009 in Minneapolis, MN

    Jim was outstanding to work with! THe entire staff did a great job. - Jan 02, 2009 in Anoka, MN

    Recognize Excellence
  • All the people I've encountered at Case have been wonderful in explaining what's to be done and addressing all issues I have raised. All are very professional, courteous, and do an excellent job. - Dec 02, 2009 in Blaine, MN

    It's the greatest outfit; I've had everything from bathroom repair to siding put on the house. He has top-quality people working! - Oct 29, 2009 in Anoka, MN

    Excellent people, excellent work. They are just an excellent firm - it is quite amazing! - Oct 27, 2009 in Golden Valley, MN

    They have been out here 3 or 4 times and every project has been wonderful. - Oct 23, 2009 in Brooklyn Park, MN

    They did a great job. If ever I am in need of Case's service I will give them a call. - Oct 21, 2009 in St. Louis Park, MN

    We would recommend them to anybody - Oct 15, 2009 in Wayzata, MN

    Their choice of subcontractors was excellent. We were so pleased to have them here at the house. They were courteous, and willing to explain what they were doing. We had a wonderful experience. - Jan 13, 2009 in White Bear Lake, MN

    When I can afford it, I'd love to talk to them about working on our kitchen. - Jan 08, 2009 in Minneapolis, MN

    Additional Comment
  • I already have done so to a couple of friends. - Dec 02, 2009 in Blaine, MN

    Already have - Oct 15, 2009 in Wayzata, MN

    I would definitely recommend CASE. Overall the project was a great success. We are very happy with the outcome and would be glad to use CASE again.Often you hear horror stories about contractors, we have none. CASE did quality work on time and on budget. They completed all follow-up work quickly. - Jan 13, 2009 in Plymouth, MN

    Definitely. - Jan 08, 2009 in Eden Prairie, MN

    Recommend Builder
  • I already have changed everything! There is nothing that I can change anymore because I have had Case come out and do it! We love working with them. - Oct 29, 2009 in Anoka, MN

    Any Changes?
  • They did a lot of repairs, but they knew exactly how to make those repairs. - Oct 27, 2009 in Golden Valley, MN

    Expertise
  • Right on schedule. - Oct 27, 2009 in Golden Valley, MN

    Schedule
  • Everything was quoted and within budget. - Oct 27, 2009 in Golden Valley, MN

    Budget
  • I've used them for years, and always been satisfied. - Oct 27, 2009 in Golden Valley, MN

    Construction Quality
  • I'll definitely contact them. This was repairs to get this house ready to sell; but I'll have to wait until the market comes back, and then I may need them on whatever we buy. They would be the first I'd contact if we have any further work here or in the new house. - Oct 27, 2009 in Golden Valley, MN

    I have their cards. Every single man on each project I have had has been excellent! They came up with a couple of things that I never thought of having done in the project .They didn't just do what I wanted but thought of more that could be added that would benefit me. - Oct 23, 2009 in Brooklyn Park, MN

    We would call Bob for anything we needed. It was so much easier than dealing with stuff ourselves. - Jan 13, 2009 in White Bear Lake, MN

    Future Work Follow-up
  • Bob was very helpful and always willing to answer our questions in a timely manner. We are very grateful that Bob was able to call the roofers and get us back on schedule when we changed our minds.Bob was also extremely understanding and worked quickly to resolve the issues that came up such as cracked tile, a broken window, and leaking in the roof during installation. I appreciated the fact that he simply took care of it. - Jan 13, 2009 in Plymouth, MN

    Easier Than Expected