- Member Report:
- 70 Responses
- Response Rate:
- 81.4%
- Dates:
- 04/13/2006 - 03/12/2010
In this report, Carnemark Systems and Design has published all ratings for the following selected questions that were provided by customers surveyed since April 2006. Since then, 70 out of 86 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Recognize Excellence
Mike Stehlik and Paul Huebner were always professional, prompt, responsive, accommodating, principled and helpful in making decisions.The build crew -- Jason, Zak and Billy -- were very professional, paid attention to detail and generally treated my home with the care they would treat their own. - Jun 15, 2009 in Washington, DC
Mike Stehlik did an incredible job in designing our project, understanding my taste, and helping even with minor questions and decisions as they came up.Paul Huebner managed the project as if it was his own house. We truly appreciated his attention to detail, his concern for completing the project on time.Zak was incredibly dependable, innovative, showed great attention to detail. It was a pleasure to work with him. - Jul 18, 2008 in Silver Spring, MD
We were very pleased with all of the Carnemark personnel. In particular though Paul was absolutely first rate. We found him extremely reliable,thorough, and responsive. He follows up and follows through and clearly takes great pride in his work. Nothing seems to phase him. We were also very pleased with Billy who quietly and carefully handled a significant variety of projects and work. He too is extremely reliable and capable. - Feb 13, 2008 in Potomac, MD
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Future Needs
Yes, and I will use Carnemark again! - Jun 15, 2009 in Washington, DC
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Additional Comment
This is a top drawer firm - they sweat the details and follow through on them and not a day is wasted. Having an onsite Carnemark representative throughout the entire project to manage all the details and subcontractors is particularly helpful. - Jun 12, 2009 in Washington, DC
Overall we were very happy with all aspects of the project. The subs were extremely high quality and all of them seemed to work together as a team. We were particularly pleased with Holland Tile (Mario) and the craftmanship they displayed. Rowland Glass also did a nice installation and we were happy with their product as well. While we did not deal directly with the cabinet people the end product was a higher quality than we expected. - Feb 13, 2008 in Potomac, MD
They were very good and it was a pleasure working with them. - Nov 01, 2006 in Washington, DC
We are very pleased thus far with Carnemark. Mike Stehlik in particular has been extraordinarily courteous and helpful throughout the process. - Jul 27, 2006 in Washington, DC
Carnemark was great! - Apr 17, 2006 in North Potomac, MD
Overall it was a wonderful experience and we are very pleased and would recommend them to everyone. - Apr 13, 2006 in Washington, DC
We were extremely happy with the process, the level of communication, and the finished project. We never had to call more than once, it was a very smooth enjoyable journey, everything went according to plan, and everything was handled in a professional way. I don't know why anyone would go with anyone else. - Apr 13, 2006 in Chevy Chase, MD
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Easy As Expected (MWT)
Nothing comes easy to a homeowner living in the house through a renovation project. The Carnemark staff does make it as easy as it can be though. - Oct 29, 2008 in Mclean, VA
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Customer Suggestion
Keep doing what they are doing! We've done lots of renovation work and this has been are best experience by far -- everyone is easy to work with, they pay attention to details and quality, they form collaborative relationships with their clients and their subs, they are transparent and ethical in how they work, and they have a strong design sensibility balanced with solid construction experience. - May 15, 2008 in Washington, DC
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Clean & Safe
It's clean every day at the end of the day, they leave nothing in terms of dirt and such. - Nov 08, 2007 in Bethesda, MD
