Member Report:
103 Responses
Response Rate:
55.4%
Dates:
01/21/2010 - 07/29/2010

In this report, Airoom Architects & Builders has published all ratings for the following selected questions that were provided by customers surveyed since January 2010. Since then, 103 out of 186 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 93.1%
    Value
  • 92.2%
    Professional & Organized
  • 95.0%
    Problem Resolution
  • 92.1%
    Construction Quality

Customer comments selected by the member for inclusion in this report

  • The follow-up. You can call them for anything and they'll come. No questions asked, if something is not right or you don't like it they will take care of it. - Jun 22, 2010 in Highland Park, IL

    The workmanship was excellent and the design center personnel were very helpful. - Apr 21, 2010 in Buffalo Grove, IL

    We were most satisfied with the design and the way it was intergrated to the older design of our home. It did not look like a porch that was just stuck on the back of our house. Kevin Hardin was a pleasure to work with! - Apr 07, 2010 in Chicago, IL

    Contractors always showed up on time and on schedule and were very pleasant to work with. We had 3 floors under construction at once and they always accomodated our need to be in different areas and cleaned up every evening. - Apr 07, 2010 in Wheaton, IL

    Just the quality of the work ad the professional people and the electrical people. Their finishing carpenters are talented and architecturally they are very skilled which is why we went back. - Apr 05, 2010 in Palatine, IL

    Customer service and the construction crew were phenomenal. - Apr 01, 2010 in Itasca, IL

    The fact that I cannot think of anything that I am dissatisfied with says that I was extremely satisfied, and I communicated that to teem in a follow up letter shortly after the project. I feel like the project came out beyond what we expected, and we expected a lot! I have nothing but good things to say about our experience! - Apr 01, 2010 in Lisle, IL

    The quality of the work is excellent. It's been a year since the project was completed and we have not seen any defects.The design they made in our basement was remarkable. We knew what we wanted but did not know how it was going to look like. We were impressed with the design they recommended and the changes they made on the mechanical equipment to accommodate the design. The Project Manager, JIm Graham, was very professioanal. He was always checking on the job progress and was always available whenever I called him with questions,. His people were also very professional, trustworthy and were always started work on time. - Apr 01, 2010 in Carpentersville, IL

    The designer I worked with was great and she made sure I got what I wanted and designed kitchen around how we live. She had a lot of good ideas. - Mar 29, 2010 in Vernon Hills, IL

    The design of our project was well done. - Mar 29, 2010 in Ivanhoe, IL

    Responsiveness to any concerns. The project manager was very accessible and immediately addressed any concerns we had. - Mar 28, 2010 in Chicago, IL

    Great communication, great tradesmen and excellent in terms of call backs and warranties. - Mar 26, 2010 in Vernon Hills, IL

    I appreciated them taking action quickly when there was a problem. - Feb 15, 2010 in Long Grove, IL

    Professional, timely, and overall good value. - Feb 11, 2010 in Oak Park, IL

    I was very pleased with their ability to solve an engineering problem that we had. - Feb 10, 2010 in Kildeer, IL

    The end product is identical to the design, it is exactly what we anticipated it to be. - Feb 09, 2010 in Chicago, IL

    All the contracters we had were professional. We especially loved Erik Malmberg our contractor. - Feb 01, 2010 in Arlington Hts., IL

    They listened to what I wanted for the design and worked to find a plan that would work. - Jan 31, 2010 in Wheaton, IL

    It was easy to work with them. There was a smooth resolution to every issue. - Jan 28, 2010 in Rolling Meadows, IL

    The quality of the workmanship was outstanding. - Jan 27, 2010 in Buffalo Grove, IL

    The finished product is exactly what I wanted. - Jan 26, 2010 in Chicago, IL

    The job was executed perfectly. - Jan 22, 2010 in Chicago, IL

    I was very pleased with the quality of design, the variety of materials that I had to choose from, and the professionalism of the workers. They were very considerate of us. - Jan 21, 2010 in Mt. Prospect, IL

    I was most satisfied with the selection process, absolutely. They help you select things, they price them quickly, and the items show up exactly as you picked them out. - Jan 21, 2010 in Winnetka, IL

    Area Of Satisfaction
  • Something really positive, since the completion of our work we can call if there's a problem and they send someone out to look at it, structurally or whatever, and they're willing to fix it and follow up on their work. - Apr 06, 2010 in Wilmette, IL

    Just give them all 4 ratings. We have nothing but good things to say about them. If they need a reference, feel free to have them contact me. - Apr 01, 2010 in Itasca, IL

    We're extremely happy with our home, and we would definitely recommend Airoom. - Feb 13, 2010 in Lake Villa, IL

    AA&B are terrific people. They did precisely what they said they would do and they did it in a timely fashion. We definitely got our money's worth. - Jan 22, 2010 in Chicago, IL

    I have recommend them to friends and family and I would continue to do that. They are really professional and they do a wonderful, knock-out great job. They were so responsive to everything as there are always things that go wrong in construction. They righted everything as best they could and as quickly as they could. We appreciated the professionalism and the quality of the work was beautiful. - Jan 22, 2010 in Highland Park, IL

    Additional Comment
  • I saw nothing but positives from them. - Apr 01, 2010 in Itasca, IL

    Improvement Suggestion(s)
  • I did my own research, and I found three area remodelers, interviewed all three, and Airoom came out with the highest marks. I like their process. - Apr 01, 2010 in Lisle, IL

    Lead Source
  • Already referred someone. - Feb 11, 2010 in Oak Park, IL

    If I did, I would definitely refer them to Airoom. - Jan 26, 2010 in Chicago, IL

    Current Referrals
  • Paul, our contractor. He immediately resolved any issues I had and he always answered my calls, no matter what time of day it was. - Jan 27, 2010 in Skokie, IL

    The job foreman and the individual who wrote up the job both were fantastic. I wrote a letter about each of them. - Jan 22, 2010 in Chicago, IL

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