- Member Report:
- 32 Responses
- Response Rate:
- 76.2%
- Dates:
- 05/05/2009 - 03/13/2010
In this report, ARC Design-Build has published all ratings for the following selected questions that were provided by customers surveyed since May 2009. Since then, 32 out of 42 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
Their employees were a pleasure to work with and the project was a great success overall. - Mar 19, 2010 in Huntsville, AL
Workmanship. Attention to detail makes their workmanship exc ellent. - Jan 07, 2010 in Huntsville, AL
The overall process was great. - Dec 21, 2009 in Huntsville, AL
They did what they said they were going to do. - Dec 12, 2009 in Huntsville, AL
They were quick and worked carefully in my house. - Dec 12, 2009 in Huntsville, AL
The quality was top-notch. I've had no problems. - Dec 12, 2009 in Athens, AL
1. Day-to-day communication with all staff was top-notch, in both timeliness and quality of response.2. Quality of workmanship, not just in design phase, but in execution.3. High-quality subcontractors--a delight! 4. I appreciated the advice & suggestions I got regarding design options and materials. - Dec 10, 2009 in Madison, AL
Felt they were very straight-forward and completely honest throughout. They kept their commitments and the work was very high quality - Dec 10, 2009 in Huntsville, AL
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Additional Comment
They already know this, but I used them for a very large job, and later I followed up with a very small job because I knew they would do it right. - Feb 25, 2010 in Huntsville, AL
ARC Design-Build did another quality job for us and I would highly recommend them to anyone for their design and/or building needs. - Jan 07, 2010 in Huntsville, AL
Overall, it was a great experience. - Dec 12, 2009 in Huntsville, AL
Not many people get to say their remodel was fun--but mine was! I learned lots (and I hope I wasn't too much in the way). Even the dumpster/porta-potty supplier was fun. ARC should know that when I show the before & after pictures, people gasp (in a good way). I hope ARC will pass my thanks on to their subs! - Dec 10, 2009 in Madison, AL
It was a very good experience working with ARC and we have already recommended them to several people. - May 29, 2009 in Huntsville, AL
I was perfectly satisfied and I would use them again. - May 21, 2009 in Huntsville, AL
Working with Anders was a pleasure and having Josh involved on-site was probably the highlight of the project. Josh has great attention to detail and is a very highly skilled. We are very pleased with our project and looking forward to completion and enjoying our new home. - May 12, 2009 in Huntsville, AL
We had a very good experience. We understand that there could have been a less expensive option, but the level of trust that developed over the course of our project will lead us back to ARC the next time we need to do a project. - May 11, 2009 in Huntsville, AL
They were wonderful! Absolutely terrific! I had no complaints. - May 05, 2009 in Huntsville, AL
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Area For Improvement
none--the design-build process was so clearly explained, there were no (bad) surprises. - Dec 10, 2009 in Madison, AL
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Problem Resolution
I was epically impressed with that. - Jun 05, 2009 in Huntsville, AL
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Employees & Subcontractors
ARC employees are very courteous and eager to please. It was always a pleasure working with and corresponding with them. - May 12, 2009 in Huntsville, AL
