Member Report:
32 Responses
Response Rate:
76.2%
Dates:
05/05/2009 - 03/13/2010

In this report, ARC Design-Build has published all ratings for the following selected questions that were provided by customers surveyed since May 2009. Since then, 32 out of 42 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Easier Than Expected
  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.7%
    Budget
  • 96.9%
    Clean & Safe
  • 100%
    Construction Quality
  • 100%
    Communication
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Innovation
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 96.8%
    Punchlist
  • 90.6%
    Schedule
  • 100%
    Trust
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • Their employees were a pleasure to work with and the project was a great success overall. - Mar 19, 2010 in Huntsville, AL

    Workmanship. Attention to detail makes their workmanship exc ellent. - Jan 07, 2010 in Huntsville, AL

    The overall process was great. - Dec 21, 2009 in Huntsville, AL

    They did what they said they were going to do. - Dec 12, 2009 in Huntsville, AL

    They were quick and worked carefully in my house. - Dec 12, 2009 in Huntsville, AL

    The quality was top-notch. I've had no problems. - Dec 12, 2009 in Athens, AL

    1. Day-to-day communication with all staff was top-notch, in both timeliness and quality of response.2. Quality of workmanship, not just in design phase, but in execution.3. High-quality subcontractors--a delight! 4. I appreciated the advice & suggestions I got regarding design options and materials. - Dec 10, 2009 in Madison, AL

    Felt they were very straight-forward and completely honest throughout. They kept their commitments and the work was very high quality - Dec 10, 2009 in Huntsville, AL

    Area Of Satisfaction
  • They already know this, but I used them for a very large job, and later I followed up with a very small job because I knew they would do it right. - Feb 25, 2010 in Huntsville, AL

    ARC Design-Build did another quality job for us and I would highly recommend them to anyone for their design and/or building needs. - Jan 07, 2010 in Huntsville, AL

    Overall, it was a great experience. - Dec 12, 2009 in Huntsville, AL

    Not many people get to say their remodel was fun--but mine was! I learned lots (and I hope I wasn't too much in the way). Even the dumpster/porta-potty supplier was fun. ARC should know that when I show the before & after pictures, people gasp (in a good way). I hope ARC will pass my thanks on to their subs! - Dec 10, 2009 in Madison, AL

    It was a very good experience working with ARC and we have already recommended them to several people. - May 29, 2009 in Huntsville, AL

    I was perfectly satisfied and I would use them again. - May 21, 2009 in Huntsville, AL

    Working with Anders was a pleasure and having Josh involved on-site was probably the highlight of the project. Josh has great attention to detail and is a very highly skilled. We are very pleased with our project and looking forward to completion and enjoying our new home. - May 12, 2009 in Huntsville, AL

    We had a very good experience. We understand that there could have been a less expensive option, but the level of trust that developed over the course of our project will lead us back to ARC the next time we need to do a project. - May 11, 2009 in Huntsville, AL

    They were wonderful! Absolutely terrific! I had no complaints. - May 05, 2009 in Huntsville, AL

    Additional Comment
  • none--the design-build process was so clearly explained, there were no (bad) surprises. - Dec 10, 2009 in Madison, AL

    Area For Improvement
  • I was epically impressed with that. - Jun 05, 2009 in Huntsville, AL

    Problem Resolution
  • ARC employees are very courteous and eager to please. It was always a pleasure working with and corresponding with them. - May 12, 2009 in Huntsville, AL

    Employees & Subcontractors