They took my signature without explaining everything to me. I sent a lot of emails and calls to them, and they still never explained it to me. I am unsatisfied.
The guys who did the work were awesome and worked hard. My only complaint is that if they say they will be there at a certain time, be there on time.
The customer service is in the toilet.
They were on schedule, everything was delivered and installed as expected.
I highly recommend Joyce Factory Direct & Bath Planet to others.
I am extremely happy with the service I got and with the windows.
I rate the workmanship a five. The tub is a deep soaking tub, and I was told there would be arm supports on the inside. I was taken aback when they just brought the deep soaker tub, but I did tell them to go ahead and install it. They need to be more precise in presenting their product; show pictures of the products available. I don't know if they had different qualities of deep soaker tubs or not. I feel I was misled in the description of the deep soaker tub, they made me believe I was receiving more of a custom design and not a standard tub.
Joyce Factory Direct friendly and considerate. They considered what and was very respectful to my home.
They don't follow through on the contract.
Great products, installers were professional and did a great job.
The installers were courteous and professional.
The crew of two men from Joyce Factory Direct & Bath Planet did excellent work. There was only one problem, and it was due to the size of the bathroom. There was a little place where they banged the wall. I can touch that up with no problem. John and the other installer were very good. I have already recommended them to someone.
The salespeople were very hard to work with. The turnover was crazy. I worked with 3 different salespeople before I could get things right.
I am likely to recommend Joyce Factory Direct & Bath Planet to a friend because they were on time, on schedule, and did a good job.
The price was lower than other estimates and the installation was perfect. Good overall experience. Dennis Brown, the installer, was excellent.
I will not recommend to others because I did not get a good experience with the overall team. The builders that come out and do the work are nice. But salesperson will always be salesperson. They got to get you sold! The first one that I worked with was nice and kept me up to date with everything but left Joyce after our project because his boss did not hold his promise in fixing our shower and made it a big deal. Basically it was a word by mouth from the boss and not written down so he used that against him. Then the second salesperson never answers my phone calls or texts after receiving the payment. I thought to give Joyce a repetitive chance three times, but future projects will not be with Joyce!
I would not recommend Joyce again due to the low quality of work, lack of follow-up to ensure the contracted company actually completed what they were supposed to, and numerous mistakes made during the ordering process that luckily we caught before they started.
Multiple items were not included in the contract, although we discussed them during the sales appointment. For example, I told the salesman that I wanted four shower caddies, and he only put one on the contract, so we had to pay more than we planned.
I was very satisfied. They were professional and did what the said they would do. They were on time. I was very satisfied with the results
They do a good job, don't take long, and stand by their work.
The contractors were not too friendly or welcoming.
I was given insufficient clarification of work.
No follow-up after service
Pretty much the same as all other companies I interviewed
They were wonderful from start to finish.