Areas Of Satisfaction - homeowner orientation was super detailed and informative
Areas Of Satisfaction - Sales (Jenny and Ana) and Warranty (Ricky and Roberto) personnel were terrific.
Areas Of Satisfaction - The house is pretty nice, and the quality exceeded my expectations. Also, the agent who helped with internet service, garbage and sewage.
Areas Of Satisfaction - They met and exceeded all of my expectations.
Areas Of Satisfaction - Home Warrenty team is great. RJ is very responsive.
Recognized Excellence - I would like to recognize Carson Chan for his exceptional service. He has been really great this entire first year.
Recognized Excellence - I would like to recognize Richard Hartmann, Joey with the warranty, the sales team, Diane the salesperson, and Carson Chan for their exceptional service.
Recognized Excellence - I would like to recognize Richard for his exceptional service.
Recognized Excellence - I would like to recognize Natalie Viviani and Nikki Bottoen for their exceptional service. They were super helpful during the purchasing process and right after I moved in with answering questions and providing guidance.
Areas Of Satisfaction - SummerHill Homes met and exceeded my expectations because the sales representative is pretty professional and the whole process is pretty good. The whole process from where we submitted the offer, all the way to closing, I think the communication along the process is pretty good overall.
Areas Of Satisfaction - I feel that the interior of the units is exceptional. Plenty of storage space, and features including appliances and sound proofing are great.
Recognized Excellence - I would like to recognize Marty Ghiardi for his exceptional service. He was very responsive to my requests.
Additional Comments - Overall, it was a very positive experience. I would recommend SummerHill Homes.
Sales Knowledge - Jenny and Anna were very responsive, knowledgeable, eager to help, friendly and clear in communication.
Employees & Subcontractors - Marty was very friendly, helpful and thorough. He gave us great tips and advice.
Recognized Excellence - I would like to recognize Ricky and Robert.
Any Changes? - I do not feel there is anything to change about my home.
Recognized Excellence - I am recognizing Johnny Oliveira, the warranty manager for our unit, for his exceptional service.
Recognized Excellence - I would like to recognize Johnny, our warranty representative, for his exceptional service. He has been great!
Additional Comments - Everything has been great so far.
Recognized Excellence - I would recognize Richard and Diana for their exceptional service. Richard Hartmann is really careful and detailed when it came to the inspection and warranty. He has very clear communication. Diana Sacramento was friendly and helpful in the initial purchase of the house and is on top of everything too.
Recognized Excellence - I am recognizing the warranty representative, Roberto Espitia, for his exceptional service.
Condition of Home - They adjusted or fixed whatever needed to be addressed.
Schedule - I was blown away by how quickly everything was completed and posted to the county in one day.
Title Company - They went above and beyond with pulling in the financing company to adhere to the timeline. They stayed in the office later and came in before they needed to in order to get this done. I definitely appreciate their hard work!
Areas Of Satisfaction - The person who deals with the subs was great. The front office sales staff went and continues to go above and beyond my expectations. It's the little details. Marty handled all of the subcontractors expertly. Nikki is really good. I still see them often. I recommend SummerHill to my friends.
Additional Comments - Everything overall was really good actually happened quicker than I thought. The saleslady went above and beyond from my previous expre way more than i would have expected and stilla re in communication. texted back 10 mins quicker previous purchases.
Change Anything - There would be nothing I would change about my project, the design, or product selections.
Areas Of Satisfaction - Overall, my experience was quite easy. The sales team and warranty team are very clear in explaining the contract, how the warranty works, and how the home should be maintained. They were efficient when working with my lender, quite efficient, they exceeded my expectation.
Recognized Excellence - Roberto, the warranty manager, was fantastic!
Recognized Excellence - I would like to recognize the initial contact for his exceptional service.
Areas Of Satisfaction - My expectations were exceeded by the entire process, including the sales and warranty teams.
Recognized Excellence - Ricky and Johnny are great, and I would like to recognize them for their exceptional service.
Additional Comments - Overall, my experience was good.