Russell Room Remodelers was started by Bill Brinkman in 1989 as "Bill Brinkman Home Improvements." Bill had a business degree, a passion for construction, and experience in home building. His desire was to build a solid, reputable, remodeling business. Jeff had just finished college in 1990 and was in need of a job. Jeff was Bill's first employee, and they worked so well together that the next year they reorganized as Brinkman Russell. They continued to work together for 16 years building a strong remodeling company with an excellent reputation. In 2006, Bill moved on to other opportunities, selling his share of the business to Jeff, and they remain friends to this day. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Bathroom remodel (31)
Kitchen remodel (29)
Basement remodel (27)
Whole house remodel (24)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Russell Room Remodelers relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Russell Room Remodelers in Woodbury, MN; St. Louis Park, MN; Eden Prairie, MN; Minneapolis, MN; Mendota Heights, MN; Shoreview, MN; Lake Elmo, MN; Eagan, MN; Maplewood, MN; Oakdale, MN; and 7 other cities in Minnesota and Wisconsin.
In this report, Russell Room Remodelers has published a summary of the customer feedback they've received since they joined GuildQuality in September 2017. In that time, 30 out of 39 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in August 2018.
Russell Room Remodelers surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Russell Room Remodelers customer, and if Russell Room Remodelers completed work for you after September of 2017 but you haven't yet received a survey, please let us know.
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