At Zion Outdoors, we are more than a provider of hardscape solutions; Zion is a catalyst for change. Our goal is to inspire homeowners to stand up, step outside, and embrace a hardscape design that seamlessly blends functionality with aesthetic allure. Show more
At Zion Outdoors, we are more than a provider of hardscape solutions; Zion is a catalyst for change. Our goal is to inspire homeowners to stand up, step outside, and embrace a hardscape design that seamlessly blends functionality with aesthetic allure.
Outdoor Resurfacing Experts: Pool Decks, Patios, Walkways and DrivewaysHide
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GuildQuality surveys
This page contains feedback collected by GuildQuality using impartial third party surveys. Learn more
Zion Outdoors - Fort WorthWe are sorry to hear that this was your perception of the project experience, as that is never the standard we strive to deliver. We were especially surprised by the feedback because the completion form signed at the end of the project reflected all 5-stars and described the work as “outstanding from start to finish.”
That said, we take all concerns seriously. After receiving this feedback, our owner personally met with both Mr. and Mrs. Hays onsite to review the project in detail. While the overall workmanship was up to his quality standards, we agreed there were some minor touch-up items that we would come out and improve and scheduled a return visit to address those items.
We appreciate the opportunity to revisit the project and remain committed to making sure our customers feel heard and supported throughout the process.
Zion Outdoors - Fort WorthDear Tiffany, thank you for your 5-star rating on our crew’s timeliness and workmanship. Octavio and the team take great pride in their clean lines and work ethic. We sincerely apologize for the communication gap regarding the sealing process and the resulting color difference. We also appreciate you bringing the neighbor's feedback regarding the site cleanliness to our attention so we can address it with the team. We want you to love your new space—Our production team sent you a text with contact information to call and we can schedule someone to come back out and work on the colors and sealer again. We look forward to correcting this as soon as we can.
The feedback presented on this page was collected by GuildQuality from Verified customers of Zion Outdoors - Fort Worth using our impartial third party survey process.To learn more about GuildQuality and our survey process visit www.guildquality.com
Zion Outdoors - Fort Worth
www.zionoutdoors.com
GuildQuality surveys
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about their experience and that members get the most accurate and detailed feedback possible.
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When a survey contains the "Review" question, that respondent's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the respondent and verified by GuildQuality.
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Each item listed under "Satisfaction" represents a specific question asked by GuildQuality to respondents of Zion Outdoors - Fort Worth surveys as part of our process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A respondent is considered satisfied about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.