Home Improvement was very pleasant to work with and made every effort to ensure we were satisfied with the job!

Basically everything went wrong with this remodel. Shower door doesn't function as intended.Poor workmanship. It took almost 6 months to complete.

The water pressure from the shower installation, and still is, very low and continues dripping after turning the shower off.

Poor communication as to what and when

Everything was done right and on schedule.

Emery was very professional and a great communicator.

Everyone did what they said they would

While the bathroom remodel was installed quickly, there were gasses in several walls. I reached out and was sent a person to fix them. He did a sloppy job which is requiring myself to fix the walls. For the money I spent i should have a professional job. Also, the hot water know is loose!

Zack was very good excellent install and rip out

Finish what you started. Return all unused boxes and materials to your office.

We were looking for mid-level bathroom renovation and didn't want to sort through numerous sales pitches for "the bathroom of our dreams" that we weren't going to buy anyway. YHIC came in with a menu of options at a price point, and the process was straightforward. The installer, Kevin, was great and very transparent, so when issues arose; we weren't really surprised; and the issues were dealt with immediately. Exactly what we were hoping for. Wendy Rache kept us up to date in the pre-production process, as did Eric.

Great service.

I asked a number of times for my warranty documentation. Never received a reply or any documentation.

Lack of communication, windows not ready on time.

Thank you for the wonderful service performed, The two gentelmen who installed our windows, did a fantastic job. Very clean and thorough.

I have no reason as to why I rated it a 4, however, I am not as likely to recommend Your Home Improvement to a friend.

Lack of coordination and poor communication resulted in unnecessary delays.

Troy Jurgens was our primary contact and sales representative. He did a great job communicating to us and working through what we needed/wanted. If either my wife or I called him, he would answer immediately or get back to us soon after. This is a very important aspect of the entire process so you aren't left wondering if the job will be done and knowing that your concerns will be addressed.

After completing the drywall work on the sides and getting the glass installed, the shower is exactly what we hoped for.

They did a good job!

Quality great people to work with. Open communication.

Their service was extremely poor. They did not return phone calls, and it took 14 months to get one window replaced.

The salesperson was a total zero. I was totally disappointed with the salesperson. I had to spend four hours with him at dinnertime. He had no idea what I was looking for and just crammed prices down my throat.

I felt the communication was poor throughout most of the project. I consistently was reaching out asking who was my main POC, only to get different responses depending on who I spoke to.

The project took about 5 months to complete. We were down a shower for months while waiting for them to correct mistakes they made, and there was very little proactive communication throughout the process.

Eric who sold us the shower convinced us that we didn't need a door on the shower and there wouldn't be much water because of the design, only to have the glass guy come out and say you will have water all over the place. We felt that Eric just said whatever he could to make the sale vs selling value and experience.

I am happy with the finished product, but from the very beginning, the salesperson Eric sold us on a product and experience that YHIC did not come close to living up to.

When I first sign up for your service. I got told o e thing to get a sell. And found out that things was not true. Other companies have the same type windows for a lot cheaper price. When I got told the opposite of that. 😡 Honest is the most important thing to me. And I found out to late. That I got lied too. I would have went with someone else completely.

Our facet was broke when they opened the box which should have been done before they bought it to the customer.Then when they opened the cabinet the front panel was warped which we had to wait for months to finally get it.They started on the first week of January and finished on Friday but hade to wait for the products that were broken for at least 6-8 weeks. The guys that did the work were very good.But your scheduling was terrible and you need to check products over first.

Our shower is lovely. Our double sink counter unfortunately did not fit.

Our kitchen window was reordered twice because of wrong measurments

I am still waiting for completion. Some items still need to be addressed. The company has been in contact with me and I think they are going to make things right.

It is just beautiful!

Salesman didn't help picking the right pattern or color for our shower so that it complimented our existing decor. As a result we are going to redecorate the rest of the bathroom

Your Home Improvement - Bloomington were efficient. We are pleased with both the plumber and the installer they sent out. Both were wonderful!

I found out my sales rep quit after 4 times trying to contact her; no contact from YHI that she left the company (not right way to treat a customer). I got an email in early January saying my materials would not be coming until May 2025, two weeks later I got an email saying the materials were all in - confusing. I got a email saying Kevin Redfield was coming to do the work - on March 3 Manuel shows up (I got no info on the change - terrible way to treat a customer). Manuel told me demoing the ceiling and floor was not in his scope of work according to his paperwork - I showed him the contract - he said he could put new flooring over old and skim over existing ceiling sheetrock (I should have to argue with installer on scope of work - no way to treat a customer. Manuel worked Monday March 3 and as he was leaving he told me he could not work Tuesday; Chris told me he was scheduled for the week - Manuel did not show up Tuesday or Wednesday - he said he got stuck in snow Wed. Thursday Manuel did such a poor job installing the floor (see pictures I sent Chris) and the shower stall was installed not square to the room - incredibly poor workmanship. His sheetrocking was pretty poor - put on so much mud he had to do lots of sanding - dust all over my lower level and not smooth at all. Friday I requested Manuel not come back - I was very unhappy with his work. The vanity finish is something I would not buy - the drawer fronts have widely variable stain color.
Zach and Charlie the plumber were great to work with and completed the project the best they could; they both showed fine workmanship - which I much appreciated!
It took 3 weeks to the day to complete the project on a job the was estimated at 4 to 5 days (I was available the whole three weeks) I did not have use of the bathroom for three weeks (it is the primary bathroom for one person). I am not confident in the shower and sheetrock installation quality by Manuel.
I have accepted the project completion, but not willing to recommend based on my experience.

Promise is what I expected and I didn't receive all the promises made

Tristian was really good. He was professional, and did a good job on our kitchen.

I was disappointed with the two-month delay I received in having my window & door installed. Then, the screen for the window was not with my order & a number of scratches are on the door & its screen.

Decision Making Factors

Decision Making Factors - They gave us a good discount. He explained everything to us and provided a quality product.

Additional Thoughts

Additional Thoughts - I will recommend my friends to your company.

Decision Making Factors

Decision Making Factors - Price and quality.