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GuildQuality surveys
Satisfaction
Of 3287 surveys sent, 1601 were responded to
Communication: Appt Setting
The Window World OV staff was courteous and professional when setting my initial sales appointment.
99%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
99%
Sales Knowledge
The Window World OV salesperson was knowledgeable and helpful regarding my project.
98%
Recommend Install Crew
I would recommend the installation crew to a friend.
98%
Communication: Installation Scheduling
The Window World OV staff was courteous and professional when scheduling my installation.
98%
Clean & Safe
The job site is kept clean and safe.
98%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
97%
Likely To Recommend
I am likely to recommend Window World OV to a friend.
96%
Reviews 1504
Filter Reviews
Of 1601 respondents, 1504 left a review.
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Recent reviews
Dawn G.
Response
Window World OV Dawn G., thank you for your glowing 10-star review of Window World of PennOhio! We're thrilled that we exceeded your expectations in all areas. It's wonderful to hear that Anthony Lombardi, our installation crew, and measure technician provided exceptional service. Your satisfaction with our professionalism, knowledge, and workmanship means the world to us. We appreciate your willingness to serve as a reference and look forward to your Google review. While you're unsure about your next project, remember that Window World OV is here for all your future home improvement needs. Thank you for choosing us and for your kind words about our team!
Marsha H.
Logan W.
Response
Window World OV Logan W., thank you for your glowing review of Window World of PennOhio! We're thrilled that our team, from Anthony Lombardi to our installers, exceeded your expectations in every aspect. Your praise for our professionalism, communication, and quality of work is truly appreciated. We're especially glad to hear that everyone kept you informed throughout the process. Your willingness to serve as a reference speaks volumes about your satisfaction. While you're unsure about your next project, remember that Window World OV is here for all your future home improvement needs. Thank you for choosing us and for your fantastic feedback!
Chris B.
Response
Window World OV Chris B., thank you for your outstanding review of Window World of PennOhio! We're thrilled that our team, especially Anthony Lombardi and the installation crew, exceeded your expectations in price, service, and professionalism. Your satisfaction with our prompt resolution of the window issue is greatly appreciated. We're honored by your willingness to recommend us and serve as a reference. Regarding your upcoming projects, we'd be delighted to assist with your gutter installation when you're ready. While we don't offer porch construction, we're here for any window, door, or siding needs. Thank you for choosing Window World OV, and we look forward to serving you again in the future!
Cindy B.
Review in Cadiz, OH
They have a great customer service.
Response
Window World OV Thank you for your glowing review of Window World of PennOhio! We're thrilled that our customer service exceeded your expectations in all areas. It's wonderful to hear that Chance Kildow and our installation crew, especially Monti, provided exceptional service. We appreciate your willingness to recommend us and serve as a reference. Your satisfaction with our professionalism, workmanship, and communication means a lot to us. We'll make sure to inform you about our Referral Program for future opportunities. At Window World OV, we're committed to maintaining this high standard of service. Thank you for choosing us for your home improvement needs!
Connie C.
Response
Window World OV Connie C., thank you for your detailed feedback on your experience with Window World of PennOhio. We appreciate your honesty and the time you took to share your thoughts. I'm glad to hear that Kristi O'Rourke was helpful and that our installation crew impressed you. However, we're concerned that we didn't fully meet your expectations overall. We take your suggestion about clearer communication seriously and will use it to improve our service. While we're disappointed you wouldn't recommend us at this time, we're committed to learning from your experience. If you have any additional concerns, please don't hesitate to reach out to Window World OV directly. We value your business and hope to have the opportunity to serve you better in the future.
Gale S.
Response
Window World OV Gale S., thank you for your glowing review of Window World of PennOhio! We're thrilled that Anthony Lombardi and our entire team provided you with such an exceptional experience. Your positive feedback on every aspect of our service, from sales to installation, is truly appreciated. We're especially pleased that you found our installation crew professional and thorough. Your recommendation means the world to us. Remember, our Referral Program offers great benefits for sharing your experience with friends and family. Thank you for choosing Window World OV for your home improvement needs!
Paul C.
Response
Window World OV Paul C., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was so positive, from the initial appointment setting to the final installation. It's wonderful to hear that Kelly Crawford and our installation crew exceeded your expectations with their professionalism and expertise. We're particularly pleased that you found the workmanship satisfactory and the job site clean and safe. Your willingness to recommend us and serve as a reference is truly appreciated. We hope you'll take advantage of our Referral Program for future purchases. Thank you for choosing Window World OV for your home improvement needs!
Cathy S.
Response
Window World OV Cathy S., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience, from sale to installation, was exceptional. It's wonderful to hear that Chance, Ben, and Shane provided outstanding service. Your satisfaction with our team's professionalism, knowledge, and workmanship is exactly what we strive for at Window World OV. We truly appreciate your willingness to recommend us and our installation crew. Thank you for choosing Window World of PennOhio for your project. We hope you'll take advantage of our referral program and look forward to serving you again in the future!
Margie Y.
Louis V.
Brian K.
Response
Window World OV Brian K., thank you for your glowing review of Window World of PennOhio! We're thrilled to hear about your positive experience, from the initial appointment with Kristi O'Rourke to the quick and professional installation. It's wonderful that you found our team courteous, knowledgeable, and organized throughout the process. We take pride in our workmanship and cleanliness, so we're delighted you're satisfied with both. Your recommendation means a lot to us. While we respect your decision not to serve as a reference, please remember our referral program if you know anyone who might benefit from our services. Thank you for choosing Window World OV!
William H.
Response
Window World OV William H., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us was fantastic from start to finish. It's wonderful to hear that Chance Kildow and our installation crew exceeded your expectations with their professionalism and expertise. We're particularly pleased that you found our team courteous, knowledgeable, and responsive throughout the process. Your satisfaction with the quality of our workmanship and the cleanliness of the job site is exactly what we strive for. We appreciate your willingness to recommend us and serve as a reference. When you're ready for your siding project in the next few years, we'd be honored to work with you again. Thank you for choosing Window World OV!
Carol N.
Connie H.
Jim D.
Donn F.
Response
Window World OV Donn F., thank you for your positive review of Window World of PennOhio! We're delighted you found our products to be of good quality and value. It's wonderful to hear that Kelly Crawford and our installation crew provided excellent service throughout your project. We appreciate your willingness to recommend us and serve as a reference. However, we apologize that a final walk-through wasn't conducted. This is an important step we typically take to ensure customer satisfaction. We'll use your feedback to improve our process. Thank you for choosing Window World OV, and we look forward to serving you again in the future.
Thomas F.
Patrick B.
Response
Window World OV Patrick B., thank you for your glowing review of Window World OV! We're thrilled to hear that you're so pleased with the installation of your windows and doors. It's wonderful to know that our team, from Chance Kildow to our installation crew, provided you with exceptional service throughout your experience. We take great pride in our workmanship and customer care, so it's rewarding to see that reflected in your feedback. Your willingness to recommend us and serve as a reference is truly appreciated. We're grateful for your business and look forward to serving you again in the future. Don't forget about our referral program – we'd love to extend our services to your friends and family!
Cathy T.
Chris H.
Jill K.
Response
Window World OV Jill K., thank you for your detailed feedback on your experience with Window World of PennOhio. We're thrilled that Anthony and our window installation crew exceeded your expectations with their professionalism and efficiency. We apologize for the issues with your door installation, particularly the screen. We'll address this promptly to ensure your complete satisfaction. Your comments about scheduling have been noted, and we'll work on improving this aspect of our service. We appreciate your willingness to serve as a reference and look forward to assisting you with your upcoming kitchen project in May. At Window World OV, we value your input and are committed to delivering exceptional service across all our product lines.
Ernest C.
Response
Window World OV Ernest C., thank you for your glowing review of Window World OV! We're thrilled to hear that you found our team polite and our work excellent. It's wonderful that Anthony Lombardi and our installation crew met your expectations with their professionalism and knowledge. We're grateful for your willingness to recommend us and serve as a reference. Your loyalty to Window World of PennOhio means the world to us. We look forward to serving you again in the future and appreciate your participation in our referral program. Thank you for choosing Window World OV for your home improvement needs!
Donald J.
Barbara B.
Response
Window World OV Barbara B., thank you for your glowing review of Window World of PennOhio! We're thrilled that your experience with us exceeded expectations. It's wonderful to hear that Anthony was punctual and knowledgeable, and that our installation crew was exceptional - 'like a fine oiled machine.' We take pride in our neat and professional service, and we're glad this shone through during your project. Your satisfaction with every aspect, from appointment setting to the final walk-through, is exactly what we aim for at Window World OV. We truly appreciate your willingness to recommend us and serve as a reference. Thank you for choosing Window World of PennOhio for your home improvement needs!
Robin N.
Connie T.
Rose G.
Response
Window World OV Rose G., thank you for your glowing review of Window World of PennOhio! We're thrilled that every aspect of your experience, from the initial sales visit with Kristi O'Rourke to the final installation, exceeded your expectations. It's wonderful to hear that our team's professionalism, knowledge, and exceptional workmanship left such a positive impression. We're particularly grateful for your kind words about our installer's friendliness and expertise. At Window World OV, we strive for perfection in every project, and we're delighted we achieved that for you. We appreciate your willingness to serve as a reference and hope you'll consider our referral program for future recommendations. Thank you for choosing Window World!
Review in Tiltonsville, OH
They cleaned up well after themselves; there was no mess. I appreciated that.
Response
Window World OV Thank you for your glowing review of Window World of PennOhio! We're thrilled that our installation crew exceeded your expectations, especially with their cleanliness and professionalism. It's wonderful to hear that Chance Kildow and our entire team provided excellent service throughout your project. We appreciate your recommendation and are glad you were impressed with our work. Your feedback about the bathroom project next winter is noted. We'd be honored to assist you with any future home improvements. Thank you for choosing Window World OV for your home renovation needs!
Sally R.
Richard E.
Marilyn L.
Kurt T.
Response
Window World OV Kurt T., thank you for your glowing review of Window World of PennOhio! We're thrilled that you're satisfied with your 12 windows and 5 doors, finding them superior to your previous Sears installations. It's wonderful to hear that Anthony Lombardi and our installation crew provided exceptional service throughout your project. We appreciate your willingness to serve as a reference and are grateful for your recognition of our entire team. While we're sad to hear you've finished remodeling, we're honored to have been part of your home improvement journey. Thank you for choosing Window World OV and for your continued trust in our products and services!
Michael S.
Response
Window World OV Michael S., thank you for your glowing review of Window World of PennOhio! We're thrilled that every step of your experience exceeded expectations. It's wonderful to hear that Anthony Lombardi and our installation crew provided exceptional service. We appreciate your patience regarding the windowpane issue and are glad our Weirton team is addressing it promptly. Your willingness to recommend us and serve as a reference is truly appreciated. We look forward to potentially assisting you with more windows in Spring 2026. At Window World OV, we strive to maintain this level of satisfaction with every customer. Thank you for choosing us for your home improvement needs!
Joe D.
Craig N.
John C.
Jim B.
I would recommend them to a friend because of the price and the quality of the windows cannot be beat.
Response
Window World OV Jim B., thank you for your glowing review of Window World of PennOhio! We're thrilled that our competitive pricing and high-quality windows exceeded your expectations. It's wonderful to hear that Jason, Jim, and Monte provided exceptional service throughout your experience. We appreciate your willingness to recommend us and serve as a reference. Your feedback on our efficient, same-day installation is invaluable. While we look forward to assisting with your garage doors in the future, please don't hesitate to reach out if you need anything before then. Thank you for choosing Window World OV for your home improvement needs!
Antonia F.
Ruth L.
Lisa V.
Kevin L.
Brenda B.
Response
Window World OV Brenda B., thank you for choosing Window World of PennOhio and Window World OV. We're glad you found our pricing and warranty appealing. We appreciate your feedback on our sales team's knowledge and professionalism. However, we're concerned about the communication issues you experienced with our gutter installation crew. We take your comments about the crew's English proficiency very seriously and will address this immediately to ensure clear communication in future installations. We're committed to improving our service based on your feedback. We're pleased you found everyone friendly and are considering us for future door projects. Your willingness to recommend us is greatly appreciated. We'll work hard to exceed your expectations in any future interactions.
Joseph K.
Response
Window World OV Joseph K., thank you for your glowing review of Window World of PennOhio! We're thrilled that every aspect of your experience, from Anthony Lombardi's professionalism to the installation crew's precision, met your high standards. It's wonderful to hear that the entire process, including communication, workmanship, and cleanliness, was executed professionally. We truly appreciate your willingness to recommend us and serve as a reference. Should you consider any future projects, Window World OV would be honored to assist you again. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you.
Dale T.
Frank C.
Vicki B.
Joe C.
Don B.
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