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GuildQuality surveys
Satisfaction
Of 3445 surveys sent, 1663 were responded to
Communication: Appt Setting
The Window World OV staff was courteous and professional when setting my initial sales appointment.
99%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
99%
Sales Knowledge
The Window World OV salesperson was knowledgeable and helpful regarding my project.
98%
Recommend Install Crew
I would recommend the installation crew to a friend.
98%
Clean & Safe
The job site is kept clean and safe.
98%
Communication: Installation Scheduling
The Window World OV staff was courteous and professional when scheduling my installation.
98%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
98%
Likely To Recommend
I am likely to recommend Window World OV to a friend.
96%
Reviews 1566
Filter Reviews
Of 1663 respondents, 1566 left a review.
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Recent reviews
Terri B.
Rebecca W.
Charles H.
Response
Window World OV Charles, thank you so much for this outstanding feedback! We're thrilled that you found Window World OV to be reliable, fast, and professional throughout your entire experience.
It's wonderful to hear that Kelly Crawford provided exceptional service from your initial consultation through to completion, and that our installation crew exceeded your expectations with their professionalism, communication, and quality workmanship. We truly appreciate your willingness to serve as a reference and recommend both Kelly and our installation team to others.
Your trust in Window World of PennOhio means the world to us, and we look forward to serving you again in the future!
Eleanor B.
Response
Window World OV Eleanor, thank you so much for your outstanding feedback and for choosing Window World of PennOhio! We're thrilled that Mark Wagner and our installation crew provided you with such excellent service from start to finish. Your perfect scores across every aspect of your experience mean the world to us.
We appreciate your honesty about the service fee for your single window replacement. We understand your concern, and we truly value your business regardless of project size. Thank you for recognizing the professionalism and quality workmanship throughout the process. We're grateful for your willingness to recommend Window World OV to friends, and we hope to serve you again in the future!
Jeffrey B.
Tina P.
Dawn T.
Response
Window World OV Dawn T., thank you so much for this wonderful feedback! We're thrilled that everyone at Window World of PennOhio exceeded your expectations from start to finish. It's fantastic to hear that Chance Kildow and our entire team provided professional and honest service throughout your experience.
We're especially pleased that your basement window turned out perfectly and that our installation crew kept everything clean, safe, and well-communicated. Your recognition of everyone involved means the world to us. We truly appreciate your business and look forward to serving you again in the future!
Tom W.
Pattie M.
Response
Window World OV Pattie, thank you so much for this wonderful feedback! We're thrilled that you've had such positive experiences with Window World of PennOhio, from your casement windows two years ago to your beautiful new double front doors.
Anthony Lombardi will be delighted to hear your kind words about his professionalism, attention to detail, and dedication to taking care of you throughout the process. We're equally proud that our installation crew delivered exceptional workmanship while keeping your home clean and safe.
We truly appreciate your willingness to serve as a reference and recommend both Anthony and our team to friends. Thank you for being such a valued customer of Window World OV!
Debbie K.
Jourdin Y.
Review in Mingo Junction, OH
They need to give these guys a raise; due to the heat they worked in and buy them some wasp spray to take with them.
Response
Window World OV Thank you so much for this wonderful feedback! We're thrilled to hear that our installation crew exceeded your expectations with their professionalism and dedication, especially working in such challenging heat conditions. Your kindness in keeping them hydrated is greatly appreciated!
We're pleased that Mark Maszie provided excellent sales service and that you're so satisfied with the quality of workmanship on your home. We sincerely apologize for the delay between your August order and installation – we understand your frustration with the timeline.
We're looking forward to completing your gutter installation and shutter work soon. Thank you for being willing to serve as a reference and for recommending Window World of PennOhio to others. Your recognition of our crew means the world to us!
Dwight L.
Ed M.
Kevin M.
Glenda W.
Vera M.
Brittanie R.
Darla B.
Review in Bethesda, OH
I was very satisfied with the work they did for me. They were very good at all the work that they did. My widows and door look awesome. Thank you
Response
Window World OV Thank you so much for your wonderful feedback! We're thrilled to hear that you're so satisfied with your new windows and door. It's fantastic to know that our installation team did such a perfect job and that you found them professional throughout the process.
We're especially pleased that Anthony Lombardi and our entire Window World OV team provided you with courteous, professional service from your initial appointment through completion. Your kind words mean the world to us!
We truly appreciate your business and your willingness to recommend Window World of PennOhio to friends. Thank you for choosing us for your home improvement needs!
Don O.
Amanda W.
Jennifer S.
Cindi G.
Response
Window World OV Thank you so much for your feedback, Cindi G.! We're grateful for your business and thrilled that Chance Kildow and our installation crew provided professional service throughout your project.
However, I sincerely apologize that a measurement error delayed your window installation. You're absolutely right—this should not have happened, and we understand the inconvenience this caused you. This doesn't reflect the standard Window World of PennOhio strives for, and your concern about not being compensated is completely valid.
I'd like to make this right. Please reach out so we can discuss an appropriate resolution. We value your business and hope to earn back your full confidence in Window World OV.
Charles B.
Response
Window World OV Charles, thank you so much for your wonderful feedback and for choosing Window World of PennOhio! We're thrilled to hear that Jimmy and our installation crew impressed you with their professionalism and efficiency, and that Anthony delivered an excellent sales experience. Lucy will be delighted to know you recognized her exceptional service!
We're especially pleased that your new windows are already making a difference with your heating and cooling costs. However, I sincerely apologize that two windows aren't locking properly with a snug fit. This doesn't meet our quality standards, and we'd like to address this right away to ensure your complete satisfaction.
We'd love to help with your porch project and future garage plans! Thank you for being willing to serve as a reference—your enthusiasm means the world to us.
Rebecca M.
Teddy G.
Response
Window World OV Teddy G., thank you so much for your outstanding feedback and for being a loyal Window World customer! We're thrilled this is your third time choosing us, from Indiana PA to Wheeling Island and now your current home. It's wonderful to hear that Anthony Lombardi and our installation crew exceeded your expectations with their professionalism and knowledge.
We're especially delighted that you love your beautiful new front door! Your trust in Window World of PennOhio means the world to us, and we truly appreciate you recommending us to friends. We look forward to helping you with any future home remodeling projects!
Peter B.
Response
Window World OV Peter, thank you so much for your outstanding feedback and for taking the time to share your experience with Window World of PennOhio! We're absolutely thrilled that Anthony Lombardi and our installation crew exceeded your expectations at every step of your project.
It's wonderful to hear that you found our team professional, courteous, and knowledgeable from your initial appointment through the final walk-through. Your perfect scores across the board and willingness to serve as a reference mean the world to us.
We truly appreciate your recommendation and look forward to serving you again in the future. Thank you for choosing Window World OV!
Sheila P.
Angela F.
Peggy V.
Karen B.
Response
Window World OV Karen B., thank you so much for this outstanding feedback! We're thrilled that you've had such positive experiences with Window World of PennOhio across two completed projects. It's wonderful to hear that Kristi O'Rourke provided exceptional service throughout your sales experience, demonstrating professionalism, knowledge, and accessibility every step of the way.
We're equally pleased that our installation crew met your expectations with their organization, professionalism, and quality workmanship while keeping your job site clean and safe. We truly appreciate your willingness to serve as a reference and your plans for a third project with Window World OV. Thank you for your continued trust in us!
Dennis K.
Response
Window World OV Dennis, thank you so much for this outstanding feedback! We're thrilled that you had such a positive experience with Window World of PennOhio from start to finish.
It's wonderful to hear that Chance Kildow provided you with knowledgeable, professional service and was accessible throughout your project. We're especially pleased that our installation crew made such a fantastic impression on you—your recognition of their professionalism, communication, and exceptional workmanship means the world to us.
We truly appreciate your willingness to recommend both Chance and our installation team to friends. Thank you for choosing Window World OV, and we look forward to serving you again in the future!
Jeff W.
Response
Window World OV Jeff W., thank you so much for this outstanding feedback! We're thrilled that Window World of PennOhio exceeded your expectations throughout your entire experience.
It's wonderful to hear that Chance Kildow provided knowledgeable and professional service, and we're especially pleased that our installation crew impressed you with their meticulous workmanship. Your comments about the quality and attention to detail mean the world to us.
We'd love to remind you about our Referral Program, where you can earn $50 or $250 off additional purchases for each person you refer. When you're ready for your next home remodeling project, whether it's siding, doors, or gutters, we're here to help. Thank you for choosing Window World OV!
John S.
Response
Window World OV John S., thank you so much for this outstanding feedback! We're thrilled that you had such a positive experience with Window World of PennOhio from start to finish. It's wonderful to hear that Anthony Lombardi provided knowledgeable, professional service and that our installation crew exceeded your expectations with their organization, communication, and quality workmanship.
Your kind words about Lucille truly made our day—we'll be sure to share your praise with her! We're honored that you're willing to serve as a reference and participate in our referral program. Thank you for choosing Window World OV, and we look forward to serving you again in the future!
Matthew A.
Response
Window World OV Matthew A., thank you so much for this wonderful feedback and for choosing Window World of PennOhio! We're thrilled that we exceeded your expectations in every aspect of your project.
It's fantastic to hear that Chance provided such exceptional, courteous service throughout your experience. We'll also make sure to recognize our measurement team for their knowledgeable and personable approach—they'll be delighted to know how much you appreciated their expertise and humor!
We're excited to hear you're planning more window projects when the time is right. When you're ready to move forward, we'd love to work with you again. Thank you for recommending Window World OV to others—we truly appreciate your trust and business!
Review in Barnesville, OH
The salesman was so kind about explaining the differences. They were kind when they came out. It was complicated with two doors being put in. They did everything as they said they would. It looks marvelous.
Response
Window World OV Thank you so much for this wonderful feedback! We're thrilled that Chance took the time to thoroughly explain your options and that our entire team treated you with kindness throughout the process. We understand that installing two doors can be complex, and we're so pleased to hear that everything matched up perfectly and looks marvelous.
It's especially heartwarming to know that our installation crew was patient and understanding, and that they communicated effectively throughout the project. Your recognition of their exceptional work and professionalism means the world to us at Window World of PennOhio. We're grateful for your willingness to share your positive experience with others, and we look forward to serving you again in the future!
Ben N.
Response
Window World OV Ben, thank you so much for your outstanding feedback and for choosing Window World of PennOhio! We're thrilled that Kelly Crawford and our entire team exceeded your expectations with their professionalism, knowledge, and exceptional service.
It's wonderful to hear that our installation crew impressed you with their organization, communication, and quality workmanship while keeping your job site clean and safe. We're especially pleased that you found our warranties and customer service to be top-notch!
We're excited to hear that doors are on your radar for your next project. Whenever you're ready to move forward, we'll be here to deliver the same exceptional experience. Thank you for recommending Window World OV to your friends!
Brittany P.
Response
Window World OV Thank you so much for your wonderful feedback, Brittany! We're thrilled to hear that you had such a positive experience with Window World of PennOhio from start to finish. It's fantastic to know that Anthony Lombardi and our entire team made the process simple and were there to help every step of the way.
We're especially pleased that our installation crew kept the job site clean and safe, communicated effectively, and conducted a thorough final walk-through to ensure your complete satisfaction. Your recommendation means the world to us! We look forward to serving you again and appreciate you being part of the Window World OV family.
Sharon H.
Response
Window World OV Sharon H., thank you so much for this wonderful feedback! We're thrilled to hear that Window World of PennOhio exceeded your and your mother's expectations throughout the entire process. It's fantastic to know that Anthony Lombardi was thorough, interactive, and took the time to explain everything clearly to your mother during his visit.
We're especially pleased that our installation crew was polite, professional, and kept the work area neat while completing the job efficiently. Your comment about them being interactive and respectful with your mother truly means the world to us.
Regarding the gutter that needs fixing, we'd be happy to help. Please reach out to our office so we can address this for you. Thank you for agreeing to serve as a reference and for recommending Window World OV to others!
Denise L.
Joe D.
Ed M.
Ray S.
Response
Window World OV Ray S., thank you for your glowing review of Window World of PennOhio! We're thrilled that our installation team exceeded your expectations. It's wonderful to hear that Katy in scheduling and our installers provided exceptional service. We're glad you found our salesperson knowledgeable and our entire process professional. We appreciate your willingness to be a reference for future customers. Regarding your upcoming gutter project this summer, we'd be happy to assist. Also, we'd like to inform you about our Referral Program, which offers discounts for referrals. Thank you for choosing Window World OV, and we look forward to serving you again!
Sherri P.
Response
Window World OV Sherri P., thank you so much for this outstanding feedback! We're absolutely thrilled that you had such a positive experience with Window World of PennOhio from start to finish.
It's wonderful to hear that Kelly Crawford provided you with professional, knowledgeable service and that our installation crew exceeded your expectations with their professionalism, communication, and quality workmanship. Your perfect scores across every aspect of your project mean the world to us.
We'd love to tell you about our Referral Program, where you can earn $50 or $250 off an additional purchase for each person you refer. We truly appreciate your business and look forward to serving you again!
Roger J.
Response
Window World OV Roger, thank you so much for this wonderful feedback and for your continued trust in Window World of PennOhio! We're thrilled to hear that Anthony Lombardi provided such professional service and that Ben and Shane did a beautiful job with your door installation.
We truly appreciate your understanding when you needed to reschedule due to a family loss, and we're honored that you've chosen us for all your windows and doors over the years. Your loyalty means the world to us!
We look forward to installing your gutter system soon and being your go-to for any future home improvement needs. Thank you for being willing to serve as a reference and for your enthusiastic recommendation!
Keith C.
Gibbs D.
Julia F.
Dawn G.
Response
Window World OV Dawn G., thank you for your glowing 10-star review of Window World of PennOhio! We're thrilled that we exceeded your expectations in all areas. It's wonderful to hear that Anthony Lombardi, our installation crew, and measure technician provided exceptional service. Your satisfaction with our professionalism, knowledge, and workmanship means the world to us. We appreciate your willingness to serve as a reference and look forward to your Google review. While you're unsure about your next project, remember that Window World OV is here for all your future home improvement needs. Thank you for choosing us and for your kind words about our team!
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