About surveys
GuildQuality surveys
Satisfaction
Of 3536 surveys sent, 1705 were responded to
Communication: Appt Setting
The Window World OV staff was courteous and professional when setting my initial sales appointment.
99%
Communication: Install Crew
The installation crew communicated with me effectively if I had any questions or concerns.
99%
Sales Knowledge
The Window World OV salesperson was knowledgeable and helpful regarding my project.
98%
Recommend Install Crew
I would recommend the installation crew to a friend.
98%
Clean & Safe
The job site is kept clean and safe.
98%
Communication: Installation Scheduling
The Window World OV staff was courteous and professional when scheduling my installation.
98%
Quality Of Workmanship
I am satisfied with the quality of the workmanship.
98%
Likely To Recommend
I am likely to recommend Window World OV to a friend.
96%
Reviews 1607
Filter Reviews
Of 1705 respondents, 1607 left a review.
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Recent reviews
Fred F.
Frances M.
Todd M.
Jennifer C.
Response
Window World OV Jennifer, thank you for taking the time to provide such detailed feedback about your experience with Window World of PennOhio. I'm truly sorry that the threshold issue has left you disappointed, especially after investing in a new door. The unfinished hole and scratches are absolutely not acceptable, and I understand your frustration.
I'm glad Kristi O'Rourke and Rick provided excellent service and follow-up, but I sincerely apologize that your installation date was changed without proper notification and that the threshold concerns weren't addressed during the final walkthrough. You deserve a completely finished, beautiful door.
Please know we're committed to resolving the threshold issue promptly. Your satisfaction matters greatly to Window World OV, and we appreciate your interest in our garage door services and willingness to serve as a reference once we've made this right.
Corey T.
Carla G.
Diana R.
Robert H.
Alyssa S.
Randy H.
Ken K.
Michael S.
Response
Window World OV Michael S., thank you so much for this wonderful feedback and for choosing Window World of PennOhio! We're thrilled that you can't hear what's going on outside anymore – that's exactly what quality windows should do!
I sincerely apologize for the lack of communication during the summer months while your windows were being processed. You're absolutely right that you deserved regular updates, and we'll work to improve our communication throughout the entire project timeline.
We're so grateful for your recognition of Anthony Lombardi – he'll be delighted to hear your praise! Thank you for being willing to serve as a reference and for your trust in us for future projects. We look forward to helping you again in spring 2027!
Keri D.
Review in Wellsburg, WV
They did an excellent work. The guy was outstanding.
Response
Window World OV Thank you so much for this wonderful feedback! We're thrilled to hear that you had such a positive experience with Window World of PennOhio from start to finish.
It's fantastic to know that Mark provided knowledgeable and professional service, and that our installation crew exceeded your expectations with their workmanship and communication. We're especially pleased that they kept your job site clean and safe throughout the project.
We'd love to help when you're ready for that garage door project! Please don't hesitate to reach out to us at Window World OV. We look forward to serving you again and appreciate your trust in us!
Jonathan S.
There is some damage to one of the installed windows.
Tim S.
Brad H.
William B.
Al M.
Teresa R.
Tina J.
Zack P.
Nicole G.
Response
Window World OV Nicole, thank you so much for your wonderful feedback and for recommending Window World of PennOhio! We're thrilled that Chance provided such professional and attentive service, and that our installation crew completed your project efficiently in just 5 hours.
I sincerely apologize for the busted screen, fingerprints on the windows, and indoor debris left behind. This doesn't meet our standards for quality and cleanliness. Please reach out to us directly so we can address the screen replacement and ensure everything is perfect. You deserve flawless workmanship and a spotless finish.
We truly appreciate your business and the opportunity to make this right. Thank you for choosing Window World OV!
Donna H.
Review in Jacobsburg, OH
They do a good job.
Luca O.
Sondra D.
Response
Window World OV Sondra D., thank you so much for this wonderful feedback! We're absolutely thrilled that your experience with Window World of PennOhio was flawless from start to finish.
It's fantastic to hear that Chance Kildow provided such professional and knowledgeable service, and that Shane delivered meticulous installation work while keeping you informed every step of the way. Your recognition of their expertise and courtesy means the world to our team.
We're so glad you love your beautiful new windows! Thank you for recommending Window World OV to friends and family. We truly appreciate your business and look forward to serving you again in the future!
Jeff A.
Sam B.
Tiffany H.
Marty M.
Cheryl J.
Marissa A.
Laura W.
Response
Window World OV Laura, thank you so much for your excellent feedback and for being a promoter of Window World of PennOhio! We're thrilled that Anthony Lombardi and our installation crew provided you with such outstanding service. It's wonderful to hear that our team was professional, knowledgeable, and that the crew was awesome throughout your project.
We truly appreciate your willingness to serve as a reference and your interest in a storm door quote. We'd be happy to help with that next project! Thank you for recommending Window World OV to others, and we look forward to working with you again soon.
Penny H.
Lisa B.
Response
Window World OV Lisa B., thank you so much for this outstanding feedback! We're thrilled that Anthony Lombardi provided you with such professional and pressure-free service, and that our installation crew worked diligently throughout the day. We appreciate your understanding when one window wasn't on the truck—our team's quick same-day response reflects our commitment to excellence.
It's wonderful to hear that Window World of PennOhio exceeded your expectations in every area, from scheduling to the final walk-through and cleanup. We're honored that you're willing to serve as a reference and that you're considering us for your remaining windows in the future. Thank you for choosing Window World OV!
Terri B.
Rebecca W.
Charles H.
Response
Window World OV Charles, thank you so much for this outstanding feedback! We're thrilled that you found Window World OV to be reliable, fast, and professional throughout your entire experience.
It's wonderful to hear that Kelly Crawford provided exceptional service from your initial consultation through to completion, and that our installation crew exceeded your expectations with their professionalism, communication, and quality workmanship. We truly appreciate your willingness to serve as a reference and recommend both Kelly and our installation team to others.
Your trust in Window World of PennOhio means the world to us, and we look forward to serving you again in the future!
Eleanor B.
Response
Window World OV Eleanor, thank you so much for your outstanding feedback and for choosing Window World of PennOhio! We're thrilled that Mark Wagner and our installation crew provided you with such excellent service from start to finish. Your perfect scores across every aspect of your experience mean the world to us.
We appreciate your honesty about the service fee for your single window replacement. We understand your concern, and we truly value your business regardless of project size. Thank you for recognizing the professionalism and quality workmanship throughout the process. We're grateful for your willingness to recommend Window World OV to friends, and we hope to serve you again in the future!
Jeffrey B.
Tina P.
Dawn T.
Response
Window World OV Dawn T., thank you so much for this wonderful feedback! We're thrilled that everyone at Window World of PennOhio exceeded your expectations from start to finish. It's fantastic to hear that Chance Kildow and our entire team provided professional and honest service throughout your experience.
We're especially pleased that your basement window turned out perfectly and that our installation crew kept everything clean, safe, and well-communicated. Your recognition of everyone involved means the world to us. We truly appreciate your business and look forward to serving you again in the future!
Tom W.
Pattie M.
Response
Window World OV Pattie, thank you so much for this wonderful feedback! We're thrilled that you've had such positive experiences with Window World of PennOhio, from your casement windows two years ago to your beautiful new double front doors.
Anthony Lombardi will be delighted to hear your kind words about his professionalism, attention to detail, and dedication to taking care of you throughout the process. We're equally proud that our installation crew delivered exceptional workmanship while keeping your home clean and safe.
We truly appreciate your willingness to serve as a reference and recommend both Anthony and our team to friends. Thank you for being such a valued customer of Window World OV!
Debbie K.
Jourdin Y.
Review in Mingo Junction, OH
They need to give these guys a raise; due to the heat they worked in and buy them some wasp spray to take with them.
Response
Window World OV Thank you so much for this wonderful feedback! We're thrilled to hear that our installation crew exceeded your expectations with their professionalism and dedication, especially working in such challenging heat conditions. Your kindness in keeping them hydrated is greatly appreciated!
We're pleased that Mark Maszie provided excellent sales service and that you're so satisfied with the quality of workmanship on your home. We sincerely apologize for the delay between your August order and installation – we understand your frustration with the timeline.
We're looking forward to completing your gutter installation and shutter work soon. Thank you for being willing to serve as a reference and for recommending Window World of PennOhio to others. Your recognition of our crew means the world to us!
Dwight L.
Ed M.
GuildQuality
Feedback report
