I like the quality of the windows, and the installation was good except for sloppy caulking. However, I am very disappointed in the referral program. The brochure says you can use the card yourself or pass it along to a referral. When I tried to use the card myself it was rejected because I presented it at the time of payment. There was no place visible in the referral brochure that stated any restrictions. The card was adhered to the brochure and there was nothing on the front of the card that explained when it could or couldn't be used. It was only when you removed the card from the brochure and examined the back side to find a line saying the gift card must be used at the time of the agreement. I find this to be very deceptive, as the salesperson could easily raise the price so that the gift card is useless. When I called the company to ask them to explain, I never received a call back.

I'm a DIY kind of guy...they allowed me to watch each stage of the install process and ask any question I might have - and there were several. They took my queries in stride and provided answers that made sense. In short, they tolerated my inquisitiveness without becoming short or rude. I really appreciated there personal interaction and learned a great deal during the process.

Other than Kirby, who measured our windows, and the 2 installers, we didn't meet anyone in person. I followed protocol of your company and called Jessica Espinoza to share my concerns after the project was completed. My issues/concerns have gone unanswered. I have documented the whole process.

Crew worked quickly and were courteous. Cleaned up afterwards.

They did a very good job of installing and the windows are great. No more smells from outside that I don't want to smell. Electric bills have gone down.

Instal crew could have been better. Did a very sloppy job caulking the window in our master bath.

They did a great job

The windows are beautiful and the salesman helped me pick the perfect windows. I'd talked to two other companies prior and neither one was sure they could do what I wanted.

Professional sales with very good demonstration and explanation of product. Installation was completed as scheduled with no issues.

The salesman was friendly, not pushy and knew the product. The examples were helpfull with understanding the difference with my current windows.
Installation occurred when scheduled. Crew was very courteous and efficient. The process was noisy of course, but cleanup was well done.
I have already enjoyed the soundproof feature. My only worry is the new heavier weight of the windows when it comes time to wash them. I expect to have lower energy bills seeing how tight they are. Taking out and resetting the screens may be a challenge.

Very knowledgeable about product, friendly.

The salesman was good. The windows are good. The install was trash and there's still scrap in my yard weeks later.

None of my friends and family are currently in need of windows

The salesman was great, as were the installers.

Not until the reported issue is resolved.

Windows nation was okay but the contractors did a pretty bad job . Left sticky residue on the windows . Didn’t plug the small holes with the white plugs and broke out every old window leaving broken glass everywhere in my yard . Still picking it up . They also damaged a gutter downspout and the foreman said they would fix it and never did

Everyone that we encountered was very professional. No complaints during the entire process.

When things were going wrong no communication everyone has issues that can go wrong but your company never returned the phone calls and I was bounced from person to person. I was even given a number that was supposedly the owner and that one has a voicemail box it's full. And they never answered the phone.

Only complaint is the windows were not clean when techs left. I would think that would be the most important part in window installation. Are your show windows smudgy and dirty?

W

They were on time and did a great job

The windows are high quality and looks beautiful in my home.

Great company to work with and to get their service.

They did quality work and had excellent employees.

They provided excellent service. They were friendly and cordial technicians, and I appreciated the good service they provided. I love my new windows.