Bath Planet did a real good job. They cleaned up after themselves. I'm very pleased with the work.

I have not had any problems with them, and they have been nice people.

While the quality of the work is good, the customer support they proivde isn't as great as we would like. On more than one occasion, they didn't return our calls when there was an issue with the work. They had to cancel an appointment last minute, which was an issue because we had to take off work. The initial installation didn't go well; we had to take off more time from work. I am still waiting to hear back from them. It's been well over three weeks regarding compensation for things that didn't go well.

It wasn't as smooth as it could have been, trying to get scheduled. They did a great job overall.

Great communication and very professional at every step.

The men who came were polite and respectful and did the job in two and a half days, and I was pleased. I would highly recommend them.

Very happy with the installation and even more so with the project management that supervised out installation!!

Excellent company, excellent team, excellent prices

The quality was excellent and the installers were very professional and friendly.

The price was a little high.

Timeliness depends on how busy they are. If you are in a hurry, you need to get all the facts about the project and when they will be able to complete the project.

They gave us the best value for the bid. Also, Brandon came in, and he was very efficient and asked me questions about placement. I have been very happy with the results, and it is a really great company.

I wish I had been able to see products in a showroom to understand what I was getting

Even though it took a long time to finish.....I love it! And the young men doing the work were so kind and knowledgeable!

They did a great job.

Excellent work. I was really happy with the work. It is just beautiful!

I love the job they did!

I would recommend them to a friend because I already have. I got excellent service; absolutely no problems with anything about it.

The cost is super high! I know the quality of the material is superior, but it's still pretty steep.

They did an excellent job.

Everything worked out well.

Had both baths done within two years, same high quality insulation, beautiful workmanship.

Bath Planet is very professional. I am very pleased with what they did.

Customer satisfaction is the key to more business. You hold a very strict line on charges for items that would actually benefit your installer to finish faster and better. You wanted to charge me $350 to put a clean new toilet in place of a Dirty toilet that would need cleaning before resealing!

Bath Planet was friendly, quick, and priced right.

Originally I had a bid with USA Bath through Home Depot, I couldn't see the advantage of paying extra just going through HD. So I went though USA Bath alone. I was very please with the sales person who came to the house, she provided pictures & cost to exactly what I was asking to have changed. At no time did she try to up-sell me on additional products or a more expensive line than what I was asking for. In fact she did all she could to keep my renovation in a price range with which I was comfortable.

They do good work and fast!

Great job I will bring back 2 more bathroom to do love all your workers I love my bathroom

Good work

Everything went very smoothly.

They were a very professional company. The installer was exceptionally polite and orderly. Everything was very acceptable.

Loved everyone, and my bathroom is beautiful!

Great installers, skill and efficiency. Office staff extremely helpful and polite.

Their work was wonderful. I am very happy with what was put in, happy with the staff, and happy at the end.

I have had them do two bathrooms for me, and I was satisfied with both of them.

I get this question asked a lot when I have work done and the opportunity to recommend a company requires a friend or acquaintance to have a particular need. Sometimes I hear the need but most often - I do not.

Additional Comments

Additional Comments - We are pleased with how quickly the process was handled from contract signing to installation completion.

Bath Planet was great and on time. They did a job well done.

Personal Message

Personal Message - Thank you!

Areas Of Satisfaction

Areas Of Satisfaction - They did a great job in the bathroom.

They did an absolutely beautiful job and did it quickly. They did exactly what they said they were going to do.

Personal Message

Personal Message - Great product, I'm satisfied, and happy with it.

Communication

Communication - Effective and timely communications.

See the review and photos already sent back to you.

A very good experience and a beautiful shower.

Sales Knowledge

Sales Knowledge - Outstanding service: promplty answered questions and responded to messages, informative, accomodated our change orders.

Personal Message

Personal Message - My message is good job!

The installer was very helpful. I also liked my salesperson, Kalika Nelson; we had a very enjoyable visit while doing all that.

Sales Knowledge

Sales Knowledge - The salesperson was very knowledgeable. I enjoyed her.

Communication

Communication - Lots of communication confirming our order! Nice!

Installation Crew Punctuality

Installation Crew Punctuality - Nick, our installer was exceptional kept us informed about all the construction that was going on in our Bathrooms very friendly, hard worker great customer service

We had 2 showers and toilets replaced this month and are very pleased with the results. The installer was polite and did an excellent job. Our project was completed on time. We had a miscommunication regarding the trim in one of our showers that would have resulted in a price increase that we decided not to do. Took a star off for that.

We had a great experience with Bath Planet. We will recommend them to any friends and family needing a bathroom upgrade. Everyone was nice, knowledgeable and professional. The install was finished quickly and was super clean. Everyone was responsive and patient with our questions and requests. Our new shower is looks great!