Worst ever customer service / installation process

Too expensive and the install did not go smoothly.

Love the windows The company was easy to deal with and backed up any issues that I had. The door they installed is such quality love it.

I will pre-emp this with the windows themselves are outstanding. However the customer service as it went on was terrible. They had to reschedule on us three times. Once because another project took too long. Once because the driver couldn’t find his keys to get in the office to get the windows. Also they don’t offfer a window by window break down, or have a qmid available so they can’t be used as energy efficient improvement on taxes.

This is the 2nd time that we have purchased from Stanek, as windows are expensive we are buying in stages. The 1st purchase was great, This 2nd purchase was challenging as 2 screens needed to be replaced and a frame fixed. These corrections took several months. We were understanding of the delay in getting the parts but the company did not communicate as expected, due to staff changes. We are not sure if we will use Stanek again for our next purchase.

Great installers who paid attention to details & cleaned up as they went along. Very courteous, explained any questions. Just a very nice 3 days. I’d recommend this crew very highly! Steve, Dave & Shane. A-1.

I CANNOT RECOMMEND STANEK TO A FRIEND OR A NEIGHBOR

Only 2 of my 3 windows were ready when they showed up in December. Whatever lie they gave to placate me, advised would be January before they could install. Which tells me they either used my window for someone take, or never had it made. But it certainly went he just brought the wrong window. When I expressed concern for January, I was advised it would be fine, they tent so weather won’t be a problem. Rescheduled twice more due to weather. Too cold, too windy. I got yo the point where all I would answer is “whatever”. I have 5 more windows and a sliding glass door I need to do, Pella was thrilled to hear of my experience.

Quality product from ProVia and Stanek gets a 10, however GreatDay Improvements gets a 1! It should not take FOUR MONTHS to get two simple solid steel entry doors replaced! October 7, 2025 until February 2, 2026!

Trying to get someone to call me back

Fantastic product, nice friendly workers. I recommend Stanek to everyone.

Professionalism of crew.Knowledge of crew. Cleaned up meticulously.

Always room for perfection!

Salesman and installers were knowledge and professional

Waiting for adjustments

I already filled out another long review. Please find and see it for reference.

Not very good communication and extremely hard to get a straight answer out of anyone.

There are still two pieces of trim that need to be fixed/repaired, and it appears that the wire to an electrical outlet was cut during installation.

Installation not to par for the cost paid

Great windows and staff!

You stand behind your products. Great build and quality.

BEWARE! There is NO Lifetime Limited Warranty.
In 2020 we purchased and had 24 Stanek Windows installed. The vinyl sash on each side of 1 window of a 3 window set split apart completely above the weld. This window just completely failed. Stanek would not honor their Lifetime Limited Warranty policy. They said it was an act of god. We were also informed that since they do not manufacture that window any longer that we needed to purchase not 1 but all 3 windows. Stanek said that we needed to call our insurance company and file a claim. So filing a claim with our home owners insurance company is how Stanek honors their warranty for replacement window(s).

We have a referred Stanek windows to our neighbor.

Everything was great from start to finish.

There were nails and aluminum scraps left on our deck after completion of the windows install

Schedule postponement

The windows are really good quality. The installers were marvelous. They cleaned up actually more than the areas that got dirty. They were fast, professional, and very polite and respectful.

Same day install and friendly workers,

The process went smoothly and the installers were great - fast and professional.

Full payment was taken from my bank account with no notification and N0 consent from me. Plus, the job has NOT been completed! I am still owed Two Basement Windows!! Very disappointed and unhappy with this company. Please fix this error!!
Nancy Lesh

Product: good, installers: good, office staff: not good, can’t communicate properly

Installer was meticulous, finishing the job. He took great care making sure we liked the finished product.

Had some communication problems and delays with scheduling. Great installers eventually. Then office errored billing, which caused me problems.

Didnt like the ACH payment method for subsequent payments after initial deposit.

This has been the worst experience from the very start to the end. The first door installed had multiple defects and was the incorrect color ordered. The second door installed also had multiple defects and required a third slab door to be re-ordered and was finally in pristine condition. The installer cut our siding too short and we were told that it could not be fixed- my father had to correct the installers mistake. Our screen door was also defective and only fastened on 2 of 4 sides- we were told that it is normal to be an hourglass shape and for all of the pegs not to touch. After fighting for what is right, we were finally ordered an additional screen door and MAGIC- all the pegs are touching on all 4 sides.
The communication with every single member of the team was incredibly poor and no one was ever on time to an appointment at our house. My husband and I had to take off multiple days to accommodate all of these errors. No one seemed to care about our time or frustration with all of this. This entire process has gone on for months. I have had to make multiple phone calls, and send multiple e-mails every week in order to keep this company and it's team accountable. For spending almost $11K on a door, one would think that there would be a higher level of professionalism. We were offered a $250 discount at the end for all of our troubles, which is kind of insulting on an $11K door. However, it is better than nothing, so we took it.

Had new patio slider installed . Went well and installers professionally installed door . Still have screen door that has a bow to it making it challenging to close . Tec was sent out and nothing fixed or told of return trip . Was told just have to pull it on little to close screen . I fixed loose handle on main slider . Lost of money spent on this and not happy with customer service. Still think screen door frame need replacing and realigned. Still awaiting a call asking how the Tec did yesterday.

I purchased my 1st Stanek windows 9 years ago, sales was great, installation was great, product was great, I just purchased the last window needing to be replaced, sales was great, installation was poor, product is not what it had been. The handles are cheap, seals already deformed, and service took months to complete the installation.

We had our door installed April 23. The day after it was installed we tried to go out the door and was not able to open it. It took my entire weight to be able to get it open. I called to have the door looked at. They came out May 7th. On that day they said it was installed incorrectly and would need to be redone. I was set up for a month later on June 9th. Unfortunately we had to cancel that appointment due to a death in the family. Rescheduled for July 14. I took off work to be available, but at 10:00 they still didn’t show up to fix the door. I called and was told we were never on the schedule. I was told that the installer had torn a ligament in his knee and that they were working to rehire someone and that he should have everything completed and be able to install our door as his first appointment. Rescheduled again 2 weeks later (July 30). The new installer wasn’t able to start on that date, so we were rescheduled yet again, for almost a month later. We finally got the door fixed on August 20. We’re were unable to use our front door for the whole summer nearly 4 months. We paid more than we were planning, but went with Stanek because of the warranty and the reputation. We finally got everything fixed but the headache wasn’t worth it.

The installer was professional and timely and did a great job.