Dear Semper Fi,

We chose Semper Fi for the promises of a “perfect job” performed by a vetted, in-house crew, done right the first time and with minimal disruption. Since we have 2 adult children with special needs as well as my blind and disabled mother living with us, we thought that this company would be worth the considerably higher price to have the job done the wonderful way your commercials describe. Between your commercials done by our neighbor, Jay Weber, and the trust connection I personally felt with Donny, we believed that Semper Fi was truly something special.

Nothing could be further from the truth.

We tried to clarify several issues prior to the start of the project. Since no one has business cards and we only had the generic e-mail, this proved frustrating from the beginning. You can follow the e-mail trail to see what some of the concerns were. Of course, not much got answered by e-mail. Most was verbal. Some was no reply at all.

The job was supposed to take 2 ½ days. It was rescheduled due to the weather and was now going to be done in 2 days, a Thursday and a Friday. Except it rained early on Thursday. So now it got done in 1 ½ days, ending after 8pm in complete darkness on a Friday night. We asked the crew to leave and come back on Saturday. They refused. Our son (who has Fragile X Syndrome and Autism) was losing his mind. It was extremely stressful for our household. They wanted us to sign off on a job that we could not see and we refused. Good thing because there are so many issues here.

We met with Evan around April 1 and showed him the problems. He offered to have the crew return but we did not feel he had a sufficient understanding of the issues. He said that Manny would get back to us. It took almost 6 weeks for Manny to contact us and come here and we again showed him the problems. Next came Pete and Jake and we spent even more time discussing what went wrong.

We have replied to Pete’s e-mail which was a proposal for the repair of our new roof. It listed some of the many issues. We tried to address each issue and will list the highlights.



The undisclosed, serious code violations they created:
1. A broken off in the attic plumbing vent pipe that was duct taped back together. We found this on our own. They made the decision not to inform us. This was done above a fiber optic star ceiling.
2. The relocated bathroom vent hoods, one of which was moved in front of an opening window as we repeatedly asked them not to move it and the other moved for no apparent reason
Also, the extension of the drip edge and shingles over the gutters has resulted in a 40% loss of gutter opening space so the roof now causes rainwater to overshoot the gutters which damages the landscape and causes moisture problems to the house foundation.
The apron flashings were supposed to be replaced but were instead just covered up. Not replacing them means the underlayment was not replaced. In addition, the siding was butchered while installing the shingle flashings and now looks like garbage.
The workmanship is poor. Much of the installed sheet metal has gaps and openings which will allow moisture and pests to infiltrate.
The clean up was also poor. This was understandable as they were doing it with headlights and flashlights. The gutters are full of debris and we have buried downspouts. Of course the big rains came before we could address this ourselves.
Now, we are being told we must pay in full before they return to fix our brand new roof.



In the end, we have devoted so much time and energy to what was supposed to be a perfect job done at a high price. It has interrupted our lives and our peace. We quite deliberately scheduled the new roof for March. We have flower gardens all around our home and they are my passion. You have taken so much of our most precious commodity, our time, and we could not regret more hiring Semper Fi.

Excellent and very thorough roof inspection. They found numerous things that a previous company never found. That is what made my decision to go with Semper Fi.

Everything was handled very well

It’s questionable because I was not happy with a few things. I was happy with the salesman, but I wasn’t happy that all the workers who came could not speak English.

A little disconnect between how one part of the project was planned, and what the crew was realistically capable of accomplishing.

We would definitely recommend Semper Fi. They got here in the morning, Worked hard. The whole job was done and cleaned up in 1 day.

Great sales pitch, well organized, professional lead and roofers, and quality product & install.

I would recommend Semper Fi. Very professional from start to finish.

Top notch, professional company with great responsiveness and service.

Will not return my call regarding issues.

Feel that the sales representative over promised and did not accurately represent details about the project, especially relating to financing and the gutter installation.

Veey professional, excellent work.

I expressed my impression and opinions to later specific statements.

We are extremely happy and satisfied with the work SemperFi did for us. We feel that this wonderful company exceeded our expectations, and that they also went above and beyond to fix an issue that cropped up during the roof installation. We couldn’t be more pleased with how well everything went. This speaks to their level of expertise, their professionalism, and the importance they place on making certain that when they leave the job, they leave behind a very satisfied customer.

I would recommend Semper Fi Roofing .They completed the job in 1 day and left my property clean. There crew did a professional job.7

We had a very large project and Semper Fi was exceptional from start to finish. Would highly recommend! Everyone went above and beyond to assist us in repairing and replacement of our roof & skylights. The crew were some of the hardest working people I have ever met- they did a phenomenal job communicating and when they left, it was cleaner than when they arrived! We are forever grateful. Thank you Semper Fi!

Extremely professional from the first contact, the inspection, review, estimate and throughout the project. Emerson took the time to answer all my questions about the inspection and the project. On the day of the project the guys were here a little after 7 along with everything they needed. They worked hard and constantly until 5, when my new roof and the clean up were done. The wind had carried a few papers towards my neighbor’s yard, but everything was picked up and spotless when they left. They were careful of my house and plantings. I had a question during the day and the office staff were helpful and courteous.
Semper Fi put a new roof on my first house and now on this one. I highly recommend them.

Tho every job has a bit of chaos to it, Semper Fi made it easier.

I liked the young man who examined the roof and felt confident in the company. But overall felt heavy pressure to make a decision that night or I would miss out on a deal. With no comparisons I will never know how much I overpaid for my roof. Huge buyer remorse

Everyone was very accommodating

Great experience from start to finish, on time, professional and cleaned everything up all in one day!

Clean up was amazing. Addressed all issues and concerns before and after the job was done. Did a beautiful job

Great experience from start to finish. Very thorough and professional.

The quickness of the job, information relayed by the team

This team was awesome they worked so hard and they were polite and considerate with our property. We highly recommend Semper Fi. !! We love our new roof.

Leslie and Tory in the office were awesome and if they didn't have the answer, they found someone that did. Manny was a great project manager and Evan was very communicative and Eloy was a great crew lead.

Everything was really good, I can't complain.

Overall solid work. Some small areas of improvement.

The work crews were great. I’m disappointed in communications from the office.

Great service

The workers were fantastic, worked steadily, and picked up after themselves. The foreman showed me pictures and kept me informed.

Semper Fi did an exceptional job.
We were very impressed from the salesman to the job completion. The job was scheduled and completed faster than expected.
We are so happy with the process and the results. We would definitely use them again and recommend them to our family and friends.

We have already recommended you to two people. One will need a roof in next couple years. The other one was asking questions about how satisfied we were with your company.

Promptin all aspects

They don't follow up on what they say.

Professional organized job well done. Excellent communication.

Although somewhat expensive, the value for my dollar far exceeded the cost. From start to finish Semper Fi went above and beyond my expectations. Do not hesitate to call Semper Fi , they will do right by you.

Was very impressed with how organized and well ran the roofing project was. Great communication prior, periodic updates and pictures during the job, polite and professional staff, excellent quality job and cleaned up extremely well.

From start to finish, everyone we worked with was friendly, accommodating, and it was very comfortable working with them - almost like family they were so easy and fun to work with!

The team delivered a great finished product and a smooth overall experience. The team was courteous, responsive, and focused on doing the job the right way. I’d confidently recommend them to friends and neighbors.

They provided great work and a quick turnaround.

They were great from sales to install to return calls on service.

I am pleased with the work; the workers were very diligent and worked hard. They were very efficient with what they needed to do, and they had everything packed up. It was very organized; they knew what the next step was. I watched them and was amazed at how fast they were moving. They stayed later and used headlights near the end to finish the work, and I had never seen that before. I was pleased with that. Everything was very nice.

They were very professional. Explained everything thoroughly. They did a fantastic job on the roof. They did a great job cleaning up after themselves. I would definitely recommend.

I am likely to recommend them to a friend because I just felt that they were very trustworthy and carried true on everything they said.

Absolutely! From start to finish and even after your company stood by exactly what they said your company stands for.

Sales guy took his time to explain every part of the process and very knowledgeable about the products. Work crew was fast and friendly.

Satisfaction with all aspects.

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Yes I wouldn’t hesitate to recommend Semper Fi!