Well one the two installers, Jose could not speak much English. And Javier was the leader, a better English speaker, but not great.
Also, there was a strong supervisor pre-inspection with pics taken & what looked like a strong post-inspection with pics also by the supervisor, but no one told us about the obvious damage to a corner of our second floor siding which I found by using my ladder a few days later to go up on our front porch roof to clean the exterior of a upstairs bedroom! I called and a couple of weeks later their "fix-it" sub-contractor (Terry?) fixed it at no charge. At $3180, he also put in a few edge line boards that I decided we needed. Like the roofers, he did very good work!
Answer my questions, that I asked like 5 times and nobody wants to commit to any thing about the warranty, but you were sure using that as a sales tactic.
We had a great experience with Ridge Top Exteriors from every step of the way
Great communication, fair pricing, and great quality of work!
Dan Tarpey very much helped me through the insurance process. The field/project managers were great to work with. The field crews were amazing and exceeded my expectations. This was a small but extremely difficult house to deal with. Ridge Top did a great job i would recommend them without hesitation to every one
Don’t allow ABC supply truck to drive and park on my concrete driveway with out homeowners consent
The crew did an outstanding job! They were very polite, kind, conciderate, and professional. Their work is beyond what I had hoped for. I'm very greatful to them.
Yes, I will be.
I would recommend Ridge Top Exterios, to a friend, they did an excellent job working with a tight timeliness and available materials and did a great job.
On time and on budget.
You really need to have enough Forman on site as the job is underway not coming. I think you are streatching you self to thin and with the crew I had could not really communicate what I needed to the crew.
John was very easy to work with and he covered all my concerns and then some. Would recommend John for any and all outdoor home needs.
Tyler saw to it that his crew got things done. Had some hiccups but I would have been surprised if there wasn’t at least one!
I always recommend them and everyone that I have recommended them to were completely happy
Very detailed with customer service from start to finish - keeping you informed of what is happening.
I liked everything about the experience. Our sales manager was very helpful and answered all of our questions. Each project manager from the roofing to the fascia and soffit to the siding itself kept us updated. I felt that everyone was on top of what was going on. It was a good feeling to know that any issues would be addressed. I didn't need to worry about anything at all. I felt confident that the job(s) would be done to a high standard.
The communication was poor. I was not told when someone would come initially. I had to call the office. The manager told me someone would arrive by 12:00 p.m on a Saturday after I had called the office. Then, the person came around 1:30 pm. I thought communication could have been better.
The process was seamless from start to finish. Great communication, thorough in ensuring the right size of customer window replacement was ordered, time frame that was originally discussed was met. Everyone was very friendly along the way.
Men worked hard and did nice job. They cleaned up better than I thought they would.
Fast scheduling and everyone was a pleasure to work with.
We had several quotes for a roof. Ridge Top stood out to us as being very knowledgeable about roofing and the best methods to address the issues we had. Both of our sons has recommended Ridge Top to us too.
It took over 2 years to make it happen which made me looking for an answer and not getting one. But you know you guys did a good job in the ring against the insurance co..
Better planning with regard to having supplies on site when need and removiing the dumpsters in a timely manner. Do the job right the first time a garage vent took three times to get it right. Do what you say you are going to do. Still waiting on a window.
I would recommend Ridge Top to anyone needing a roof done; I don't know about the other services they do.
Very professional and knew what they were doing
I will leave a full review about how thrilled we are with Ridge Top Exteriors!