Very knowledgeable, professional and excellent installation of our Kohler Walk-in tub.

Good work ethics-- explained procedures-pleasant

Great workers and beautiful job.

An experienced crew and sloppy work

Renuity provide an excellent Kohler product but it is a costly product and the travel cost from Spokane is also a factor for referral.

Easy process from start to finish and all-inclusive.

Little to no communication from the time I met with the salesman and paid half the cost to when the installation actually happened. Tried calling the phone number that was given to me for scheduling and found out the number was apparently no longer in service. Was told that it would be no more than 6 weeks from the date that I met with the salesman to when the tub was finally installed. It took 7 weeks before it was finally installed the first time, not including the following week when it had to be replaced because of a leak. Both times that the installers came, I was told by two different people (not the installers) that they would be there by 8:00, only to find that it was impossible for the installers to get to my house by that time because they were coming from Spokane, which is a three hour drive to my house in Richland.

Professional, knowledgeable, friendly employees l

Workers were friendly and gladly answered any questions I had.

Job was completed within the allotted time. The preparation of the worksite was done with precision. The plumber and the technicians were precise in their measurements so when they put everything in place the next day, the parts all fit like a glove.

I would recommend these people and products to friends and family any time

I love the finished product! Wish I had done this years ago.

The quality of the goods and the service I received were excellent. The men who installed it were skilled and hard-working. Even though I only replaced the shower the entire bathroom looks bigger and better.

I appreciated the follow-through with making sure our 2-bathroom project was completed to our satisfaction. They worked very hard to make sure the details of this big remodel were done to the best standard possible. We really appreciated their team and how they worked on even the smallest details to make sure everything was done right.

I felt confident that Renuity would do a good job.

Didn't realize how poorly the job was done until the second man came back to install a part and redo the caulking. Now it looks perfect.

Very friendly and helpful conversations and services from the beginning and through the finished product.

I like the quality of the product and the professional service they provide.

Beautiful product and installation.

Our experience was very good.. helped us make up our minds as to what we wanted and the safety we needed..

From start to finish they were outstanding.

Improve your sales policy. Have better follow up if installation stalls.

All your guys or professionals, craftsmanship was eleven out of ten, great job.We're happy with the finished product.

Working with your company and crew was very uplifting. Still very expensive, but worth it in the long haul. Kevin and his crew was extremely professional, with real life personalities. Grateful to have them.

More explanation from sales person

Project which started Aug 1 2025 is still not done. Projected completion date is 2/2/2926

Appreciate the follow up adjustment that Michael did on Wednesday. Did not follow thru re. door handle.

After the initial installation of the Kohler walkin bath tub, Michael Weldon came to adjust the plug handle to a softer turn on as requested.

After removing the panel to access the turn-on handle, Michael decerned a platform enhancement with additional insulation would be beneficial.

Michael spent 4 more hours making the platform and even fitted more insulation.

Michael made sure the area was well cleaned
He tested his work and cleaned up to the extent that I was well satisfied.

Michael explained and demonstrated some interesting features of the walkin tub, plus agreed an extra rack at the far end of the tub would be handy. I am looking forward to this back-wall addition.

They have responded to my concerns - I can’t give them a 10

Easy from start to finish. And when the first install didn’t go quite as expected, they quickly rescheduled and fixed it!

Promises not kept, multiple visits and calls when tasks should have been completed initially. Completion time was not as agreed upon and I am still owed money from them. No quality control.

Very professional operation, from first contact through final installation.

installers were very knowledgeable of their craft, kept me informed of what they were doing and asked me where I wanted things like grab bars, distance 0f seat from floor and very polite and completed project on time. Also cleaned well after job done.

Installers were professional and respected our property

The staff was very courteous ang understanding of our needs. We will have them out again in December and January to finish the other 2 bathrooms.

I would recommend Renuity for your bath remodel.

I would recommend Renuity and tell them it cost a lot. Save up your Money!!

Just all around excellent experience. Very happy with the beautiful results.

Great experience with Kohler walk-in shower installation. Renuity personnel were professional, efficient, and skilled. 2 day install was the promise. Promise met!

Timely, professional, extremely conscientious about protecting access to work area, worked quietly and efficiently. Large, interactive crew worked inside home and out, with outside crew doing prep and pre-assembly.

Justin did a wonderful job wrangling his crew, whoever was here to work. Electricians and plumbers even walked me thru what they were going to do and how they planned to accomplish the . Justin had another gentleman working with him, an apprentice (?), and they always kept their work area cleaned up as they went. There were two and three young men that were constantly carrying items needed into the house…and carrying out scraps/garbage, etc. These young men were so kind and amiable! We have grandchildren their ages! They kept their work area around their tool area neat and had tools always available for Justin and any others that needed tools changed out. We were impressed by these young men. The finished job looked clean, I checked things for being “level” as they built, they swept as much of the dust off the floor that they could. There was some glue, caulking and a paste-like substance on the linoleum that I noticed after they had finished and left. But, as a woman who has designed, and helped build, three of our homes, I know how to remove those safely without hurting the flooring. NOT a worry, if it shows in any completion photos.
The two activation-buttons for air and whirlpool-activation, turned out to be backwards. #6 and #7 on the Unit Instruction Sheet provided by Renuity, upon completion of the install. Renuity is currently working on that issue.

Our only complaint, isn’t as much a complaint, as it is an overview;
We are aware of construction costs, wood, wiring, plumber, electrician, crew, travel, permits, etc. But what we hope is conveyed up-the-ladder to Kohler owners and execs? Is that we believe their product is over market price by a significant amount, namely the over $36,000 we paid. My husband has MS, Diabetes and Rheumatism. He’s in constant pain, it never stops, never goes away. I’m praying this tub may give him some relief. Time will tell.

Trina Noble
Sagle, Id.

Didn't feel pushed to make a rushed decision.

I love it! But communication about someone coming to realign the doors was confusing.

The installers were very patient with my questions and worked really well together.

Great to work with.

The work is excellent quality! The guys know what they are doing! The quality of material is excellent!

Everyone we worked with was friendly informative and worked extremely hard. We enjoyed our experience.

Very satisfied with the entire project.
The shower is beautiful, and everyone we worked with was great.

We liked that the installers were very careful about our floors and personal items.They cleaned up the work area and we're very efficient in their installation.

We ABSOLUTELY LOVE our new Kohler Luxstone walk-in shower. It's so beautiful and functional in every way. My husband needs to sit down to shower, so with the dual Shower heads he is able to sit on the installed seat and use the hand held shower head.
Clyde was our first contact. He came to our home and together we customized our shower. He was so helpful and gave us great suggestions. Installation only took 2 days. The first day, they took out the old shower and prepped for the new shower. Before they began any work all floors were covered to protect our floors. Travis and his assistants were very professional and very knowledgeable. They answered all our questions, were polite and respectful.
Thank you, everyone at Pacific Bath. I'm sure this has added to the value of our home.
Jack & Joni Tonkovich