Project which started Aug 1 2025 is still not done. Projected completion date is 2/2/2926

Appreciate the follow up adjustment that Michael did on Wednesday. Did not follow thru re. door handle.

After the initial installation of the Kohler walkin bath tub, Michael Weldon came to adjust the plug handle to a softer turn on as requested.

After removing the panel to access the turn-on handle, Michael decerned a platform enhancement with additional insulation would be beneficial.

Michael spent 4 more hours making the platform and even fitted more insulation.

Michael made sure the area was well cleaned
He tested his work and cleaned up to the extent that I was well satisfied.

Michael explained and demonstrated some interesting features of the walkin tub, plus agreed an extra rack at the far end of the tub would be handy. I am looking forward to this back-wall addition.

They have responded to my concerns - I can’t give them a 10

Easy from start to finish. And when the first install didn’t go quite as expected, they quickly rescheduled and fixed it!

Promises not kept, multiple visits and calls when tasks should have been completed initially. Completion time was not as agreed upon and I am still owed money from them. No quality control.

Very professional operation, from first contact through final installation.

installers were very knowledgeable of their craft, kept me informed of what they were doing and asked me where I wanted things like grab bars, distance 0f seat from floor and very polite and completed project on time. Also cleaned well after job done.

Installers were professional and respected our property

The staff was very courteous ang understanding of our needs. We will have them out again in December and January to finish the other 2 bathrooms.

I would recommend Renuity for your bath remodel.

I would recommend Renuity and tell them it cost a lot. Save up your Money!!

Just all around excellent experience. Very happy with the beautiful results.

Great experience with Kohler walk-in shower installation. Renuity personnel were professional, efficient, and skilled. 2 day install was the promise. Promise met!

Timely, professional, extremely conscientious about protecting access to work area, worked quietly and efficiently. Large, interactive crew worked inside home and out, with outside crew doing prep and pre-assembly.

Justin did a wonderful job wrangling his crew, whoever was here to work. Electricians and plumbers even walked me thru what they were going to do and how they planned to accomplish the . Justin had another gentleman working with him, an apprentice (?), and they always kept their work area cleaned up as they went. There were two and three young men that were constantly carrying items needed into the house…and carrying out scraps/garbage, etc. These young men were so kind and amiable! We have grandchildren their ages! They kept their work area around their tool area neat and had tools always available for Justin and any others that needed tools changed out. We were impressed by these young men. The finished job looked clean, I checked things for being “level” as they built, they swept as much of the dust off the floor that they could. There was some glue, caulking and a paste-like substance on the linoleum that I noticed after they had finished and left. But, as a woman who has designed, and helped build, three of our homes, I know how to remove those safely without hurting the flooring. NOT a worry, if it shows in any completion photos.
The two activation-buttons for air and whirlpool-activation, turned out to be backwards. #6 and #7 on the Unit Instruction Sheet provided by Renuity, upon completion of the install. Renuity is currently working on that issue.

Our only complaint, isn’t as much a complaint, as it is an overview;
We are aware of construction costs, wood, wiring, plumber, electrician, crew, travel, permits, etc. But what we hope is conveyed up-the-ladder to Kohler owners and execs? Is that we believe their product is over market price by a significant amount, namely the over $36,000 we paid. My husband has MS, Diabetes and Rheumatism. He’s in constant pain, it never stops, never goes away. I’m praying this tub may give him some relief. Time will tell.

Trina Noble
Sagle, Id.

Didn't feel pushed to make a rushed decision.

I love it! But communication about someone coming to realign the doors was confusing.

The installers were very patient with my questions and worked really well together.

Great to work with.

The work is excellent quality! The guys know what they are doing! The quality of material is excellent!

Everyone we worked with was friendly informative and worked extremely hard. We enjoyed our experience.

Very satisfied with the entire project.
The shower is beautiful, and everyone we worked with was great.

We liked that the installers were very careful about our floors and personal items.They cleaned up the work area and we're very efficient in their installation.

We ABSOLUTELY LOVE our new Kohler Luxstone walk-in shower. It's so beautiful and functional in every way. My husband needs to sit down to shower, so with the dual Shower heads he is able to sit on the installed seat and use the hand held shower head.
Clyde was our first contact. He came to our home and together we customized our shower. He was so helpful and gave us great suggestions. Installation only took 2 days. The first day, they took out the old shower and prepped for the new shower. Before they began any work all floors were covered to protect our floors. Travis and his assistants were very professional and very knowledgeable. They answered all our questions, were polite and respectful.
Thank you, everyone at Pacific Bath. I'm sure this has added to the value of our home.
Jack & Joni Tonkovich

Quality product expertly installed. Thank you!

I enjoyed the entire thing. Workers were very polite and respectful.

They did fine work.

Even though they are not a local company, we were especially satisfied with Pacific Bath’s high level of professionalism and responsiveness throughout the project. From the initial consultation to final installation, the team demonstrated exceptional attention to detail and a commitment to doing the job right. They made a couple of return visits without hesitation, showing genuine care in ensuring every element of our Kohler walk-in bath and shower met our expectations. What stood out most was their willingness to listen and tailor the installation to suit our preferences, making the entire experience feel personalized and seamless.

They paid very good attention to detail

Brian and Aaron were the best in installing our walkin. Very friendly and got the job done. Steve even showed up and helped us make a change to the original plans (that Aaron and Brian pointed out)

It is expensive, but the install was well done.

Overall decent install. However I still have a cracked floor tile that they have not returned my calls on.

I have called several times to get things fixed. We have not been able to use our shower at all. It has been 2 weeks since the job was supposedly done.

It’s a beautiful product, I’d recommend a Kohler LuxStone shower.

There was pressure to sign without reading document.

Great attention to detail. They were very careful to not damage any nearby walls, trim, etc and they used vacuums and barriers to minimize dust.

Very informative. Good quality product. Came across a few too many problems that could have been avoided with closer inspection. Took longer than planned.

Better coordination between the sales person's project description and what would be a part of the project would be helpful.
The project as I was told it would be didn't quite match what was able to be installed.

See comments below

The crew at Pacific Bath were on time, courteous, respectful, and did a wonderful job. We are very happy with our new tub.

The project went smoothly from start to finish. I am very pleased with the company and it's representatives.

I never recommend anyone unless someone asks who did a job for me.

My installation team for my tub to shower installation was fantastic in many ways. They took particular care traversing my stairway which was VERY challenging. They put down a walking path over my rugs and securely covered the carpeting on the stairs. Every night they tidied up which was most appreciated.

Pacific bath was higher cost than other companies I looked into but I chose them thinking I would get a better quality job. This is where I am disappointed. I will say the workers were kind and respectful but the original crew was here until 8 pm the second day from 8 am. That is too late for me especially when they said they would be done by 6. They left multiple gouges in the wall and ceiling and door molding. They scuffed the vanity. The caulking looked terrible and the doors were on backwards. When I talked to the project manager he sent someone out to look at it and assured me it would be fixed and they would call to set up a day. Monday comes no call and no return of my voicemail, Tuesday I have to call and a date was set for someone to come Friday. 0930 Friday no one is here and no call. When I call no one answers and then I got a callback and was told he had no one to come today. Now I’m very frustrated and tell him so. Eventually he calls me back and says he found someone to come. Dalton came and I will say he was kind and repaired the mess. At this point I’m just frustrated with the whole thing and probably wouldn’t recommend pacific bath.

It only took 2 days as we were told it would. The shower looks nice.

Timely, quality work.

In home presentation was very informative and representative very personable.

Communication needs to be better. We placed our order and then heard nothing for a couple of months. Due to weather our install was delayed, not

I would prefer the door be frosted glass rather than clear... having hard water makes it hard to keep spot free.