Very knowledgeable and friendly and keep things neat and clean

Very good service. My installers worked very hard.

We had rite window install a walk-in shower in our house and everything from start to finish was just as sales rep. stated

They did too quality work including removal of all materials

Very professional, courteous and informative

The installer kept the area clean and their craftsmanship was excellent. Good job. Looks beautiful!

1 to 2 days to complete turned into 5 days. Poorly executed installation. I made several comments about the doing nothing for hours because of poor planning (had to leave during the day several times each of the 5 days for standard tools and supplies/materials - each time over a hour while the other two workers did nothing). One of subcontractors was smoking weed in his car at site, then coming in smelling like it. Rite project manager knew he was over time of completion. Offered a $1000 reduction after speaking to his boss do to the length of time of the project, but would not put it in written and said we are to pay in full and they will issue a refund for it. Does not make sense, since we are going through your finance option with 12 months. Reduction should be done immediately through you finance service. Thursday early evening, he gave a subcontractor a brief description of how to install the shower doir because he had to leave and get ready for his vacation. The certified Kohler installer was not present. The subcontractor told us he is a flooring tile expert, never did a bathroom renovation or installed a shower door. This is not the one who smelled like weed. The shower door was not installed correctly. The bottom plate for the frame is not attached to the shower pan and the doors are flush at the top with the wall and one an inch away from the wall on the bottom of the door. Project Manager kept asking to sign the project completion form, probably to show it was done only 2 days after the promised date. The showers doors were incorrectly installed. Did not notice it until 2 days later because the subcontractor came on Friday to finish (sloppy) the caulking. Then we had to wait for it to cured before getting it wet Will be filing a warranty claim, which the wall may also need to be replaced due the drilling the side bars holes for the shower into the luxury kohler stone walls. In addition, the hide for the hand shower component leaks at the connection. If I wanted a subpar shower conversion. I would have done it myself.

The product itself is high quality and an affordable upgrade from fiberglass pre-fab shower units. Thr installation crew was professional and accommodating.
The 2 day install was completed within time limits, however, the additional 48 hours of curing time, left us without a shower for 5 days total. Having only one bathroom in our house, we felt somewhat challenged.

I will definitely recommend Rite Window. I'm satisfied with the company's professionalism. And how outgoing the team was to explain every step of the installation.

We liked the 2 gentlemen that did the work in our bathroom. They were very friendly and polite.

The installers were courteous and very professional in their work.

The communication in advance of the install was sporadic but ok. The install was set for two days. It took 5 days. The immediate area was cleaned but fingerprints on the glass and the shower walls weren’t really wiped down. The caulking was sufficient but not as clean as I expected. There was caulk marks on the wood walls above where the shower walls were installed. I’ve since cleaned it. Razz the original installer was. Professional and apologized for the delay and communicated the issues timely. Joe, who came at the end to install the shower doors was very professional,,timely and completed the job on a Sunday. The guys were obviously under time pressures but did a good overall job.

The installers created 2 fairly large holes...one intentionally for power access and one accidentally. The patched both but the patches need sanded and painted. I paid $26K + for this project...not for me to have to finish the project

Overall, we are very satisfied with the way things proceeded, the build team even worked in the snow and got the job done. The sales team knew what they were talking about and did "sell" the product, even more than what we already knew of the Kohler company. The lifetime warranty was a huge selling point for us. They quoted me a price and insured me that nothing would change that price once the process got underway, including all materials.

Will not recommend. The whole deal was a baiting switch. Fumbled from the beginning. We are not happy.

I just did in the comments below

Professional work and careful of my property.

Courteous and answered questions as they worked.

Excellent work

Over all the walk in shower is nice and we are satisfied with it. The subcontracted installers spoke very little english. Communication was an issue when questions needed to be answered. For them and me. They misread the install order and only installed one shower locker instead of two. They did make it right but it added time to the install as the panel had to be removed and additional framing installed to accommodate the additional locker. Fixtures are brushed nickel and shower head installed was chrome. The did notify me ahead of time that it would be temporary and that it would be replaced with the correct one. I had to call twice after 2 and 3 weeks to have the correct shower head dropped off. The salesman said the fixtures are "commercial grade" which made me think they would be heavy duty metal but are in fact plastic. A foot shelf we asked for was left off of the contract. I missed it when I signed as well. They did make it right at no charge. Residue from the adhesive used to install the panels was left on the bathroom door and caulking was on the side of the medicine cabinet. I got the feeling that this pair of installers had not done very many of these shower installs and they were in a hurry to finish. The total time for the installation was about 16 hours over two days.

Our wait to install was the worst part of our experience.

Overall disappointed with the quality of the products and customer service.

Quality materials were used and time was taken to install properly.

In and out in one day. Amazing.

I have already recommended this company to several people in my neighborhood.