I have two issues. The shower head and slide bar were attached to the rough plumbing at the same height as the old shower head. But the new shower head is above that connection point. The old shower head was below that connection point. Rough plumbing connection point should have been lower by about 8 to 10 inches. This would have located the slide bar lower making it easier to reach from a sitting position. I was expecting a nonslip shower floor. It never occurred to me that it wouldn’t be nonslip. But the shower floor is slippery. I use a shower mat. However, as I age that will become more problematic. I did this project to be safe in the shower as I age. These two issues make it less safe than it should have been.

Everyone involved in the process from beginning to end called me and asked me if I had any questions that I could call them at any time. I felt that was really valuable during the whole process.

The doors aren’t as good of quality as I would have liked or thought for almost $17,000.

Very professional

They were on time, very professional and easy to work with during the installation process.

There was a misunderstanding in the expected dimensions of the shower and Rite Window made sure our expectations were met.

Good communication, on time, great product

The finished product is beautiful. Everyone we dealt with throughout the process from the planning to the installation to the followup was courteous, professional, and helpful.

Sales representative was very professional and thorough. Installation team arrived right on time, went through a materials checklist, and completed the job nicely in one day, and cleaned up the mess before leaving. Balance due was exactly as stated. Final product looked even nicer than I had expected.

Lack of communication from office
Wondered who I contracted with

We have many friends who are in our age bracket, and are looking to refurbish their bathrooms. We are giving you the highest of recommendations.

The new step in shower exceeded our expectations both in quality and beauty. It is also much safer than the tub it replaced. My wife & I are closing on 80 years of age.

Got suckered with the old bait and switch on the "Lifetime" warranty. Initial install was delayed after they had told me they had received all the parts, and was informed on the day of the install they didn't have the right base and had to postpone. This delayed my floor contractor from finishing up my floor install as well.

Professional and proficient

Your service was great and your technician were the best

On time, professional and respectful

Excellent communication from the very beginning and throughout the process. We're professional and did a great job

The wrong showerheads was installed and they damaged the new wall when installing the shelf.

The team that did the installation was professional, neat, and considerate.

Did a good job workers were excellent

Quality is excellent!

They were prompt, efficient, cleaned up all their mess, and very friendly!

Some wrong pieces were sent. Minor glitches that were remedied within a week.

From our sales rep, Kyle, to Junior and Matthew our installation experts they were all excellent. Really neat and respectful of our home. Install was done with precision and the reveal was astounding. Arrived promptly at 7:30 and finished at 4:30. Kohler brand speaks for itself. The people who represent Rite Window are exceptional. Highly recommend.

The crew that came was professional. Claude K. and his associate ensured the area was protected explained the whole process and ensured it was completed well.