Be more transparent and more frequent communication.

The process has been pretty painless and smooth sailing so far; all of the staff have been very helpful and genuine in all interactions.

Everything was great, efficient and knowledgable

People were easy to work with and accomodating

I wish we would have collaborated a little more with the finished products and understood them. I wish we had seen an existing home in place and not just a mockup in the office. You need to see the whole house finished. I would have definitely changed some things. Collaboration and coordination were not quite there.

Brian and Kallie and Molly have been amazing and competent and professional throughout the process. One other team member may be a bit overwhelmed - constant mistakes costing time and challenges, from sending the surveyor out with the wrong home model specified to quoting the home with options I did not select or agree to (perhaps left over from a previous client?) To getting the plans back only to learn that the home was not in compliance with required setbacks communicated repeatedly in calls and in writing, this one team member was consistently overwhelmed to the point of missing important details in the process. Everyone else at Red Door did an incredible job, but I felt that I couldn't relax for a moment or trust the process to go right without constantly checking their work. Hopefully the large spike in demand will enable onboarding of more staff to get this one team member's workload back to a more manageable level where she can give each project the attention needed to avoid these issues. Everything else has been amazing!

Loved the ability to customize the plans. Liked the responsiveness to our questions

Everyone at Red has been sooooo helpful to me and has made this process smooth. Even when delivering bad news they did it with grace and compassion. Will definitely recommend Red Door to anyone looking to build. Kaydee, Molly, Brian, and Lee have all been absolutely WONDERFUL

At this point in the process, yes.

Overall happy, although attention to detail during actual building process was less than desired.

They were really efficient in getting our house built and listened to any of our concerns and fixed any problems that we might have had during the build. Overall it was a great experience.

We have been telling everyone we know how happy we are, and how much we love our Red Door Home. The entire team here at Clayton is very knowledgeable, smart and very helpful. Consistently providing me and my wife strong exceptional support. Thank you Clayton team!

He has provided services beyond the typical contract, which has made my experience easier and less frustrating when it comes to finances.

Team at red door helped make our decision of our home simple, easy and helped us understand the process. We lost our home to a fire in January, we were so overwhelmed and had been to so many other places to look at homes and options. The team there at red door (kaydee) took our hand and helped us with the entire process of finding what we needed for our family. We are so excited for our future home.

Superior service and best value!

Red Door has great customer service and support

They help with the quess work, you are assigned a team of experts to the end of the build

Sales person Natalie worked with us to get us almost everything we wanted within our Budget. Matt the builder was very knowledgeable and made some good suggestions on ad ons.

Shawn is fantastic and has been such an amazing guide through this entire experience. We feel incredibly safe and protected in her hands!

They have not built our home yet for us, so based on just the process so far, I would rate it a 10. But the most important thing is the house, and they have not done it yet. They were supposed to start over a month ago, and they have not. It is not technically their fault, there is a problem with the septic permit that I do not understand, but it has caused a several month delay in the process. I do not really understand what is going on, but I just want them to build the house already. Our sales representative was great, there was no issues with her. She was always really loveable.

It was a frustration-free design and building experience. They worked diligently from dusk to dawn and handled any issues proactively. The final product is the greatest, coziest home for my mum; she loves it.

The entire original staff left the company shortly after we placed our order. The original contractor reversed the well and septic hookups in the foundation slab. The original electrician never wired the septic pump, that wasn't discovered for a couple weeks. Red Door has been diligently taking care of the problems as we discover them otherwise my rating would be much lower.