1. I did not get the financing I had been offered. 2. Very difficult to get someone to ask questions to. No point of contact. It took 7 months to complete the project. I think that was because of poor communication within the company. First day of work the guys did not know glass was suppose to go into the arch. They put a temporary solid fix instead of the glass. Glass was ordered and when it came it was clear not tinted. Another glass arch was ordered that did not fit the arch. Also on the day with the initial installation the wrong type of screen was installed. My puppy ran through the screen on the day after installation. Scared him and me both. They came back and installed the correct screen.Two days later I noticed that one screen was pulling out one side of a door. They sent a technician out to repair. He installed new screen in that door. It was put in way too lose. On three different occasions when the men came out to work they came out and did not know they needed pet screen. The job was completed.

Lack of communication. It took a month before the floor was installed and it is NOT like the sample tile. I had to repeatedly call, text and email with little response. The only thing they were quick at was charging my credit card.

Improve communication regarding project status

Screens should be better quality

Partially done. Poor communication when installing the glass part. Told the Styrofoam was going to be wood then Told they could put in a window. Only 1/2 the window was installed.

Not disappointed, just not likely to endorse anything.

Everything from start to finish was done well

Installers were great

We had to wait months longer due to errors in measuring the spaces.

The enclosure is great, installers also. However, the scheduling is below expectations. I wasn’t confirmed of the date of the installation, and was fortunate that the installers did contact me directly. However, there is a piece missing which was the reason of the whole idea, to install a dog door. Instead, we got a glass panel and were told it will be scheduled to install soon after.
It’s been weeks and I haven’t been able to get a hold of Amy Zak, the scheduler/PM. And I’m still waiting for the dog door to be installed.
Hope this can be addressed soon.

All the people we interacted with were easy to work with and very professional.

First rate company with first rate employees.