Quality product & got exactly what I had hoped for.

The contract I signed was not delivered upon, with modifications made without my approval. The change form that was submitted was filled out entirely by the sales rep without consulting or getting the homeowners approval. The install team showed up hours late and was caught sleeping on the job. Overall job took several weeks to complete. The hardware is good, but I cannot overlook the breaking of the contract or the lack of care from the sales team to rectify their gross mishandling of my project.

If further request for information is desired, I have documented proof of the whole misconduct, to include the change order signed in my name and photos and videos of the install team sleeping on the job with timestamps.

The installation was professionally done. A correction was needed after the initial installation. Patio Enclosures took action as soon as I contacted them. There was a problem with the exhaust for the AC. Nothing Patio Enclosures was responsible to solve; however, Mario from Patio Enclosures came up with a solution and enacted it. I have nothing but praise for this companies work and dedication to make this customer happy!

The patio install was fast and completed in one day.

Poor communication when comes to installing. I had to call and find out what time the installer was coming. He should up at 10:30 am and left at 3:30pm . One installer only. I call Dawn Melton . She said she will find what’s going on and never called back. The installer came back to check b Sunday. No call just showed up. He also left metal shavings all around my Backyard.

The quality of the materials and the knowledge of the gentlemen performing the installation

It shouldn’t have taken so long. And not starting the work 6 months after taking my down payment.

Our only issue is the time it took to correct some problems.

Price too high for what was delivered.

Very good quality!

I was being billed before the project was completed, and the communication was more challenging than pulling teeth. Promises were not kept, and I had to repeatedly ask for what was stipulated in the contract. The project took longer than expected, and I’m relieved that it is finally over and done with.

Your communication was very poor from the salesman that promised the world to get the business and didn’t deliver to the office people that could not be reached because of non-working phone numbers. The only way I could reach this company was to call and pushing the new customer buttons. The one thing I give them credit for is the workers in the field were great.

One screen does not fit tightly

From start to finish the communication was great and regular updates on replacements parts. The entire process was done with lots of care.

From our first meeting, to the completed work, to the final walk through our experience was wonderful!

The project was supposed to take a few days but instead took 14 months because of incompetence. The glass was mismeasured 7 times. The wood from the previous deck was left to sit in the yard for 3 months. We ended up with termites. We ended up having to change the original plan because the doors wouldn’t fit. We ended up paying an outside contractor to install concrete to make it work. $7000 out of our pocket. Patio enclosures told the finance company that the project was complete and collected full payment in June of last year when it was not even halfway done.

This entire experience was a 'comedy of errors' but I'm definitely NOT laughing. I wouldn't work with Patio Enclosures or Great Day again if my life depended on it. Life too short to endure this level of screw-ups and frustration on a major home improvement.

His presentation was good.

The process was very easy and efficient. Enrique, the representative knew his product, was very personable and followed up where needed. There was a bit of a glitch in the beginning as the custom window panes were not present at installation. It was all resolved and installation completed

Due to all of the problems, we had the extended period of time that it took complete and a lack of communication by management. I would not recommend Patio Enclosures to anyone.

We had some issues that could've been resolved better, but we're happy with the final product that was delivered

Very little communication through out this process. The scheduler Shay was the only person I could reach. Tried several times to speak to the salesman or a manager. No response.

Salesperson Professionalism

Salesperson Professionalism - Arturo Jasso and Shay Crawford are very professional and answered all our questions and concerns.

Office Staff Responsiveness

Office Staff Responsiveness - Shay Campbell would return my call on a timely matter. Very professional & friendly.

Quality Of Workmanship

Quality Of Workmanship - Quality and beautiful

Recognized Excellence

Recognized Excellence - Arturo Jasso and Shay Campbell very professional

Where do we start??! From the promises of someone stopping in for regular inspections during build to the tremendous lack of customer service to the constant delays. And of course the door has no lock whatsoever. Just a knob. It was a total nightmare. No one ever stopped by except the workers “to make sure we’re totally satisfied “. Your salesperson definitely sell ice to an eskimo. I will tell anyone considering your company to wear boots for all the BS promises they will hear. Converse TX

Lack of communication between departments seemed to be very bad. One department didn’t talk to other department so this caused confusion and caused installation delays.

Disappointment with this company was due to miscommunication and lack of communication between your departments in which right hand didn’t know what the left was doing.

Good work

Everyone from the point of sale to the final job was very friendly and professional in completing their portion of the job.

The process has taken much longer than we expected based on our previous purchase from this company.

Everything as promised.

Quality of work and great products!