The project was 8 months over due and took Patio Enclosures 4 months just to apply for a building permit. The price of $109,000 for a small 11 x 13' lean-to, prefab, basic solarium with no doors was not a good value. Ian Jackson our project coordinator never visited our site after production began and never entered our house to observe the adjoining room that the solarium would connect to. During the entire projects Ian and construction crew complained how far away my location was for them to travel. Ian even mentioned that he did not like building solariums. If we were too far away and they didn't like building solariums, why did they accept the job? I don't enjoy the feeling of doing something wrong because they we were too far away. Ian asked us in writing to hire an electrician to reroute an electrical line that that ran through the wall where the entrance into the solarium from the house was to go. I hired a class B contractor, Bill Osborne of Timberline Construction Co., Christiansburg, VA with 40 years experience to reroute the wiring which required removing and replacing dry wall. Bill discovered the Patio Enclosures workmen had incorrectly removed structural supports for the second floor of the house while opening a hole in the wall for the entrance into the solarium. Bill had to replace these elements for the project to pass inspection and to restore the structural integrity of my house. This is documented in the first building inspection. This work also reduced the opening to the solarium from the specified 35" to 32" so it is difficult to place large furniture in the solarium. Bill rerouted the electrical wires that provided power to the other side our house. He installed junction boxes so that the new wiring would pass inspection, replaced the drywall that was removed to access the wiring, applied joint compound to make the wall smooth and painted the new drywall to match the room color. The drywall work was necessary because the patio enclosures team said, "we don't do drywall". Bill's electrical work passed the first building inspection but David, the electrical subcontractor, who wired the solarium work did not. So Ian, asked Bill to correct the deficiencies so the solarium would pass the Montgomery County building inspection. To bring David's wiring up to code, Bill installing approved junction boxes in the solarium where the new electrical line entered the room and also were the wire mold on the wall ended and the wire to the overhead fan connected. Bill's wiring modifications passed the second inspection but the solarium failed because the solarium was still leaking water. The solarium was installed by a crew in training under the guidance of Bob Gruenard from Boston Mass. We experienced four major water leaks after the solarium was constructed. Eventually the four leaks were repaired after the fourth return visit. Our contract said that the solarium opening into our house would match the trim and the color of the rest of the house. The solarium workers were prepaid to trim the door on their last visit to fix one of the leaks. But Christian the crew chief said, "I'm not a carpenter and I don't know how to trim a door". His attempts were amateurish and used thin white trim boards that were not joined a the corners, were cracked and left gaps between the trip boards and the brick wall. Our house has custom trim that is painted gray nothing like the small white boards that Christian nailed above the opening. After trimming the door Christian said, "I'm not a painter" and did not paint the white boards gray. Fortunately for me, the white trim boards had to be removed to installed the electrical junction box on the floor at the cornered of the room to fix the wiring deficiency. Bill Osborne, professionally installed trim boards that matched the others in our house and painted them matching gray so the solarium entrance is beautiful in accordance with our solarium contract. I consider the Christian's attempt to trim the open doorway into the solarium a breach of our contract to professional trim the door to match the rest of our beautiful house. Bill Osborne's bill ended up being $8,660 for the electrical work, drywall replacement, drywall painting, bring the failed electrical work up to code, and trimming the doorway to match our house as specified in our contract with Patio Enclosures. However, Bill has not been paid for all his work, which in my opinion, saved the project and brought to it closure months after the suggested completion date. Ian said that Bill was over budget even though at the start of Bill's involvement no limit was set. Ian said his budget would allow him to pay Bill $3300 but to date Bill has been paid nothing. The estimate of $3300 is coming from someone who never visited our site during construction and admitted to me on the phone that he knew nothing about electrical wiring. I feel like I was the production coordinator for this project. I had to unblock the plywood door hole covering in the wall to give worker access. I had to hire a subcontractor to complete the project and do electrical work. I had to find another contractor to install the floor. I had to buy a ceiling fan for our solarium. I had to send pictures to Ian of progress was made during the project, My garage was used to store solarium parts. In my opinion this is way to much involvement for a customer in a construction project. If you can help Bill get paid that would be greatly appreciated.

From start to finish one problem after another.
Now we have a problem with the window not closing all the way in opening right called still no one to come and look at it.
Had problems with tile on the floor broken they claim was because of the grout but they could have cut it first now I got cracked tile all on the edge and still no response or repair.
I like the patio enclosure but too many issues too many to list need someone to respond thank you.
I can go on and on but I need someone from headquarters to call me I had enough. I paid a lot of money for poor service and problems still not resolve.

The installer was sloppy and spoke no English, he didn’t do what we were told he would do.

We really like having a clean enclosed space instead of a dirty screen porch.