Overall unfavorable experience with poor communication, untruthful comments, and installation issues.

Deliver on promises and be more effective at communication. If I was you guys, I would not use the same company for scaffolding. They really brought your score down more than anything.

When you work with a company that delivers on what they promise, a 10/10 is the appropriate rating. Sam, Rob, Kramer, and Allen did exactly what you need from a team. Allen sold it! He showed up, accepted when we were out of our price range, then met us with market specials so we could find a price that matched the project in a way we could manage. Sam and Rob are a combo that keeps everything moving. They work to ensure the customer knows what’s happening in real time- even in the middle of winder!
Kramer׳s construction team… how to describe an efficient, accommodating, collaborative group… THEY DID IT!!
I cannot express how much this group did to make everything work. We had several obstacles to make our project work and they made sure they were all resolved.

Knowledgeable/professional/friendly salesman, measuring supervisor, project manager & crew. Fair pricing with no hard sell or added costs not in original contract. Payments proceeded thru process as originally contracted. Efficient installation with no damaged parts. Took care when tying in enclosure to our house & existing deck/roof with an excellent design! All moving doors/windows operate smoothly. Finished enclosure exceeded our expectations & well worth the cost. 3-day installation time with no rush or delays as contracted

Everybody treated us so nice like they were our neighbers and everything went just perfect.

It turned out beautiful and took almost 2 months to complete.

Our sales representative - Jason was easy to work with and a very likable person, we had similar beliefs and allot of things in common.
Our installer - Jason is a great young man with allot of talent and a great work ethic.
He’s very personable and approachable.
Your company is blessed to have both of them.
Both have great product knowledge and was able to provide answers to any questions I had.

I would recommend Patio Enclosures guardedly. The salesperson was either insufficiently trained, at best, or deceptive, at worst. He said once the workers are on site, they would be done in 4 or 5 days. In truth, once the workers started it took them almost 6 months to finish. The salesperson said we could have a ceiling fan. In truth, the roof was too low to have a ceiling fan. The salesperson said our house air conditioning and heating would be sufficient to heat and cool the sunroom. In truth, space heating is necessary and as of this writing we don't know if some kind of air conditioning will be needed. Moreover, the gutter from the sunroom was not going to be tied into our downspout drain until I asked for it to be. They were going to leave the downspout exit into daylight. They agreed to tie it into the drain. If someone knows enough to ask the right questions, I would suggest they consider using Patio Enclosures; but if they don't, the Patio Enclosures experience is a trap for the unwary. The only positive thing I can say about this project is that the finished sunroom looks nice and the materials appear to be pretty good quality, despite the work of the workers who built it. Read the contract carefully. It's a contract of adhesion (non-negotiable terms and HEAVILY skewed in favor of the company), so if there is anything you don't like in it, don't use this company.

I would very likely recommend Patio Enclosure to anyone needing this type of project for their home! Although somewhat expensive, the professional workmanship will add value to any home!

My installation was over a month ago and I'm still waiting for resolution of issues. Communication is awful!

Respect for customer's furniture

Every single person we worked with was super nice and professional and tried to resolve our issues. However , between the wrong product being ordered, twice , and delays to get product installed. It was a big hassle most of the time to finish our patio.

Joe did a great job! He was thorough and very professional.

Had an excellent first consult, a good followup with the person who measured, and fine work done by a third person. Quality looks fine and it is just as I hoped.

I didn't get what I paid for.

The entire process was disappointing. The salesman sold something that could not be delivered and never provided other options. Communication was non-existent. The only calls I received were when you wanted payment. Initial installers left with duct tape holding screens in place - this was considered substantially complete, even though we were dealing with flies for the entire summer. The product was not what the salesman told us would be installed. Screens were damaged, panels were not plumb, railing was not level from panel to panel, etc. Entire project which was supposed to be 5-7 weeks took 8 months.

They were on time very respectful and knowledgeable about there task

The first install ended with the sliding doors uneven and a broken window and a floor that was ripped out with no intention to put back. The second install didn't fix the windows. The third install fixed the windows but left the floor destroyed. You took out final payment out of our bank account without my permission. Your rep lied to me and told me your company paid over a thousand for a city permit that was only 90.00. The worst experience with a contractor of a lifetime!!

Good work

Project still not complete. Floor damaged, and adhesive on ceiling.

The designer/sales person told us that our job would take about a week. After working for about three days, the construction crew left our job half completed and told us that they would have to "wait to see if the rest of our enclosure came in on the truck on Friday". We didn't hear anything for two weeks, so we called the only contact number we had, which was the salesperson. He told us that it was the first time he was hearing of it, and that he'd call us right back. He didn't call us, and the crew never returned to finish the job. Since we were told that the job would take about a week, and almost two months had elapsed since the work started, I seriously considered contacting the PA Attorney General's office. It was only after making that threat that the crew returned to complete the job.

Quality of materials and installation efficiency and neatness

I would not recommend Patio Enclosure at all. They are non-responsive to many of my phone calls and they did horrible work. My roof blew off on December 29, 2024 because they did not use proper wind screws to hold the structure down. I had to go to arbitration to try and resolve all the issues that I had with the Enclosure including a leaking roof, a door that was never replaced because they put in a support beam too big for the threshold, a smashed tube light in my kitchen when the roof flipped back which is now leaking onto my kitchen floor. There was also other damage to the structure and unfinished work items. Patio Enclosure was unresponsive to my questions and seven times came to my house to fix the issues of which nothing got resolved. I lost my arbitration case which the decision was totally unfair and very expensive. I would not recommend Patio Enclosures to anyone.

We complained that a storm door had been installed improperly (the keyed lock mechanism was on the inside of the three-season room instead of the outside. Thus the lock could be unlocked from the outside by the turn of a knob, not preventing entry from the outside). It took weeks of emails and phone calls to at last get a new door installed, after they denied that anything was wrong.

Not at all.