There are two product issues. One is a torn screen door which was observed by the installers at time of installation. Two is a splatter of paint (?) between the double panes and a blurred imperfection in the glass. I have tried NUMEROUS times to get this fixed. I believe I have been professional and patient. I have spoken with Maria and Rebecca in the Las Vegas (?) office for resolution. They have told me that they would get replacement parts/installation scheduled. I have texted, called and emailed SEVERAL times since November of 2025 when installation took place. I did not want to post a bad review, but after several attempts to get service, I feel I have no choice.
It took over 2 years from contract signing to break ground and one the broke ground, there were fraudulent account drafts, poor to no communication, job site abandonment (over six months of no shows for work). To date job is still not completed. Footers cause water to run towards rather than be level or run away from the home.
Horrible install experience
Someone in senior management should call me for details on how disappointing was this process.
The job is not finished yet, and it's been months.