Unfinished job

One of the workers took the key holder that was hidden under one of the bushes near the house. I saw a worker holding onto the back corner of the truck as they were pulling out of the driveway. I yelled at them to stop. I asked for the key holder. He immediately jumped off of the truck and gave the key holder to me. The key was still in the holder. I was sad that I almost lost my key holder. I was happy that the worker immediately gave it as it back to me when I asked him to.

They did what they said they would do.

The salesperson, John, was extremely knowledgeable about roofing and was the main factor in choosing Old Fort Roofing.

They knew their product and the correct tie to install.

They did exactly what they said. John was very accommodating and always answered our calls promptly. Very pleasant to work with.

Excellent job

Dealt with us honestly and fairly. Very helpful and made sure we had the best product for our home.

Excellent

Great communication. Followed up on all questions and concerns.

They are a very knowledgeable company and do excellent work in completing a new roof. They provided me with helpful information on what needed done.

Old Fort Roofing does an Excellent job of Replacing an old roof with the New Owens-Corning Shingles. The Gutter Service was Very Professional with Quality work and Highly Recommended.

Scott the owner couldn't have been any more wonderful than what he did to help me through this whole process.

Great customer responsiveness and great job. Very satisfied.

Great communication and responsive

I have already recommended Old Fort Roofing to a co worker who is looking to get a roof replaced.

If anyone ask who is a good roofing place I will recommend.

Very pleased with the quality of work. Workers were pleasant. Roof removed, replaced, and excellent clean up in one day.

Old Fort Roofing did a great job! Their crew worked quick and were very professional. The crew cleaned up after they were done. Communication was excellent! Thanks so much!

Old Fort Roofing was able to quickly start and complete the job. They were able to tear off, re-roof, and clean up in 1 day.

They came through where the previous contractor (hail, damage ) from a year ago couldn’t even respond properly It was always say we get back to you.

Old Fort did a great job replacing my roof after the tornado in March. They scheduled me quickly. Brought the shingle samples to my work to expedite the process. Worked with my insurance company to settle on the appropriate amount of money. The job was completed in a day and their cleanup was great which I have heard is usually not the case. Aaron

I've had a couple other companies in the past and Old Fort, by far, was the most professional. They were at my house when they said they would and was very clean doing the job. They had a small problem with my bathroom vent but called me immediately to schedule a day to come out and repair it. Highly recommend this company. And I will definitely use them in the future.

I HIGHLY recommend Old Fort Roofing. This was the first big house project my husband and I took on and Old Fort Roofing made it incredibly simple, effortless, and efficient.Old Fort Roofing was fantastic from the moment we approached them at the Fort Wayne Home and Garden Show in March through to the completion of our roof installation. Shannon was extremely attentive to our questions and needs. We interviewed a couple other roofers, but Old Fort Roofing and Shannon were the clear favorites. All our questions and concerns were addressed and answered. Time and care was taken to ensure we understood what would be happening and why and how. When it came time to remove the old roof and install the new, the crew was efficient, diligent, and very fast. The old roof and gutters were removed and the new roof installed in one day. The gutters were replaced with new within a week. There was one instance where the siding was damaged, but Shannon sent Scott our information and he personally came out to work out a solution with us. The damaged siding was easily replaced and looks absolutely fantastic. Scott also realized that the color we had originally chosen for the roof was not what was installed. My husband and I had commented between the two of us that the new roof looked lighter than we remembered our selection being, but were so pleased with how it looked that we didn't think too much of it. Scott surprised us with confirmation that the wrong color roof had been installed. He was incredibly apologetic and offered a couple of solutions. We were happy to keep the roof as it was installed and Scott gave us a discount due to the mistake. Shannon and Scott were both with us every step of the way and very friendly, very attentive.Overall, Old Fort Roofing ensured our interaction with them and our roof replacement was as effortless as possible. They are an amazing company with wonderful customer service! And our roof and gutters look fantastic!

I already have recommended them.

Old Fort Roofing did an excellent job with the installation, it looks awesome. I also appreciated the follow-up they did where they found some flashing issues and corrected it. However, I did report to them that one of my downspout outlets at ground level had been smashed nearly flat. I provided photographs and was told they would return to replace the flattened section. My mistake was paying the final bill before this repair had been performed because now I cannot get them to return to do the replacement. Its been over a month. I called their office and told them I would like this taken care of so I could write a thorough review of their services. I was assured someone would contact me. To this date no one has and I cannot recommend a company that does not follow through or repair items that they damaged. I cant imagine it would take long or cost that much to replace considering the 9000 dollars I had already spent on the roofing job.

The service was done as they promised: efficiently and quickly.

They did a wonderful job, and they cleaned up after themselves as well.

They are easy to work with and the product was great.

Recognized Excellence

Recognized Excellence - The kids and I were trying to get the winter cover off of our pool, the workers offered to help us. It was very kind of them.

After a strong storm late in the roofing season, I needed a repair… and quickly! I called various companies- some which I question their ethical practices surrounding insurance. Luckily though, I called Scott at Old Fort Roofing as well. He came to my residence and gave me a no-pressure estimate for the repair. In addition I asked for an estimate for complete replacement the following season. OFR’s pricing was competitive and was backed by great product and warranty. I decided to get the repair done before winter and sit on the decision for full replacement. The repair was done quickly, within days, and to my expectation. As spring approached I expected to be pressured into the next step- a replacement roof. Not the case! Scott let me take the time to decide. Zero pressure like most experience from other companies. The local/small business “feel” I got from OFR made my choice to move forward a no-brainer. Once I placed the order things moved swiftly. The crew arrived around 7a and didn’t waste a minute getting started. They placed tarps around the house thoroughly to protect landscaping and to capture debris. My roof was completed around 5p so it took a full day. Clean-up was impressive and I found only a few nails afterward, which is expected. Overall I was pleased with the entire experience and would recommend Old Fort Roofing to anyone. Thanks again to Scott and the OFR team!

Areas Of Satisfaction

Areas Of Satisfaction - Old Fort Roofing met and exceeded my expectations with the cleanliness of the job after my roof was installed. They did a good job of cleaning up the small pieces afterwards which is important when you have small children.

They were efficient and cleaned-up well. It took only one day and was great.

I would highly recommend Old Fort Roofing, as they satisfied all my needs.

Fair price - very professional - extremely satisfied!!

They were very good about replacing shrubs that were damaged.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the overall experience.

Recognized Excellence

Recognized Excellence - The owner was very good at keeping his word and the crew was good.

The owner is who we talked to about getting the gutters fixed. He has yet to have them come back out and fix them.

I am very happy with the outcome and the job. I highly recommend them.

We chose Old Fort Roofing because our 150-year-old Queen Anne has nine gables—and a lower roof that must tie into two 1960s additions. Scott was very thorough on what would need to be done: the good news, the bad news, and the particular challenges our structure presented. He confirmed issues at the ONSET that the other companies either minimized or ignored in their inspection and quote. Scott and his staff were patient through our every delay and concern. The crew's care and cleanliness were beyond what we imagined: At the end of each day the crew meticulously cleaned up even the smallest debris. The crew were absolutely organized, professional and polite. We wanted a company with plenty of expertise, and Old Fort did not disappoint. Even strangers comment on how good the roof looks.

Overall they were very professional and I was very happy with the service they provided. They left a few materials at the worksite but they came back the next day to pick them up.

They were an awesome company to work with. This was my first time getting a new roof. They made it a painless and easy transition.

Professional service and excellent workmanship. Our house looks amazing with the new roof. Couldn't be happier with the service from Old Fort!

They were quick, affordable, and easy to work with.

Areas Of Satisfaction

Areas Of Satisfaction - Cost and workmanship. The crew was very professional and quick. They also did a great job of cleaning up when the job was over.

Areas Of Satisfaction

Areas Of Satisfaction - The fact that they will come back in 30 days to inspect the roof and make sure all the shingles are sealed.Not pressured to buy.