They are a reliable company, and provide good service, but the installation was put on backwards. They started at the wrong end of house. When the installer came, he left the heat tapes plugged in and didn't tell me, and my electric bill skyrocketed. I didn't know they were plugged in and I didn't have reason to go on the front porch to check. When there was a bad snow storm, I sent them pictures of the icicles created by heat tapes and I never heard back from them.

I asked if the poor weather was going to impact their work and they assured me that it would not be an issue. One of the workers put a foot through one of the ceilings in the bedroom and didn’t tell the site supervisor. I had to send pictures to them and tell them about it. There was also a leak between day one and two from the ceiling crawl space into the hallway from snow melt that luckily hasn’t created any permanent staining on my newly redone ceiling in the main part of the house. They did a very poor job of clean up and I still can’t park in the driveway because of all the nails. I asked them to come back with a magnet roller to clean up and he said he would and didn’t. Now he won’t answer my text. Still waiting to hear on the repair of the ceiling. I’m concerned about the quality of the job because of the waving I see in the tiles but I guess I will have to wait and see on that.

I left a strong review earlier on how I believe the work was done on Google. Take a look!

Quick response to my request. Job well done and good clean up afterwards.

I couldn’t be more disappointed with the entire process. We went through three different adjusters. We were given three different quotes. The work we were told was going to be completed wasn’t. The equipment we paid for wasn’t used.

Signed contract then heard nothing about a start date, called a few times and all I got was they will call back. I had other projects planned and couldn't start those til this was done. 2 months after signing contract work was started after several calls. The workers and site coordinator were great, so far excellent work was done, well see since it was put on in November and isn't warm enough to seal the shingles.

I thought Oaks Roofing and Siding were on the expensive side. They charged around $280 to come out. I’ve had a furnace technician come out before who only charged about $90. $280 seems pricey for just an hour of work, especially since I live only about four blocks from their headquarters.

Job completed quite nicely!

They explained everything about the process, They were proficient and professional.

1. Fix the problems - looking out the window of my second floor home I can see the black tar which according to the regional supervisor was to be taken care of during the installation of the new roof.
2. Address the siding issue which according to my claims adjuster was not correctly done for the left bottom side of the dormer.
3. I was assured that the damage caused on the ceiling due to not completely covering the roof during the rainstorm would be repaired at no cost to me, but this has not been done.
4. Provide an explanation as to why my text messages and phone calls have not been answered.

I was very pleased with the Roofing crew and especially their supervisor Nate, very professional, honest, and efficient. The gutter crew was also very good and professional.

Installer was courteous, helpful, and professional. Would recommend him to anyone.

See my comment below

I was told that this was a local company with local people . The window crew came from Rochester as well as the siding crew. I believe they were sub contracted. The siding people did great work but I was disappointed that I could not talk to them and ask some questions .I believe that they were from Guatemala , and they did not speak any English. Great work though. On site supervisor was from Rochester as well . The gutter installer came from Pittsburgh . Did a good job. Had to go 3 weeks w/o gutters. Scheduling mix ups, weather in Pittsburgh was bad so he assumed that it was bad in Erie.