I still feel it’s a bit pricey but I suppose that’s reflective of the times

The installation of our walk-in shower was expertly done and makes a fine impression. HOWEVER, the shower floor, even though it’s textured, is very slippery when wet. If the soles of your feet are soapy, it’s like trying to skate on ice. The fold-down seat, made of some kind of composite, is likewise slick, and if your bottom is soapy, it’s very easy to slide off. Teak slats should be offered instead, but they are not. The hand-held shower head, does not have a button allowing you to shut off the water. That is wasteful. It is also Moen’s fault, not Long Home’s fault, but the latter should not offer it, or at the least it should make that clear. The impression one gets overall is that the company offers second-tier options so it can beat the competition’s price point. You’re not given enough information to know what you’re buying, and then you get the “buy it today or lose the discount” pitch that discourages comparison shopping. (Of course, the competition does it too.)

I’ll be saying the same things every chance I get.

The person's who did our bathroom makeover broke the screen in our bathroom sink and we were told by Heather that it would be taken care of but we never heard any more from her or the company.

Technicians were very professional and knowledgeable. The work was top quality and I would definitely recommend them to friends and neighbors. These are the kind of employees Long needs to continue to build their reputation on! The was not only outstanding they ensured the house and site were cleaned when they left! Kudo’s to Tony and Micha (spelling).

The experience we had during our bathroom fix was excellent. The Long Home representatives came into our house with the utmost respect. They placed cloth down everywhere they would be walking. Ensured we were updated the entire time. Cleaned up all mess and vaccummed at the end. The work looks absolutely amazing. I would recommend this company againt.

From start to finish, I was walked through the process. My questions were answered and my concerns were addressed. The entire team was easy to work with and there were clear lines of communication. This was my first shower remodel so I was nervous. I am grateful for the Long Home team recognizing that I was learning about the project along the way. The end result is beautiful, functional and addressed my needs.

My whole experience with Long Home/Bath from the initial visit to discuss my needs up to the Tub/Walk-in conversion has been very professional!!

I have already shared my experience with Family/Friends!

After trouble in the beginning of the project Long rebounded and executed flawlessly. The National Sales Director was excellent in getting this project back on track. Chris Capone and Heather were amazing. Heather went above abd beyond to make my new shower install a success. The master plumber and the demo/install team led by Bruno did an awesome job.

I now have a problem with water pressure. I reached out

great people to work with, these people are on the ball with everything

Great product and service, extremely slow and almost non responsive to correct issues with instillation.

Everyone from the sales rep to the installers were patient and listened to our needs and answered all pf our questions. Great people, great product. Our new shower looks amazing.

Their work ethic is great. They lay down dropcloths to your whole house to keep it clean. They clean up after themselves very well when the job is completed. I am very impressed with the completed shower install.

The initial consult. The professionalism of the workers.

Perseverance

I was not disappointed in the quality of materials and installation. Excellent job!

My shower is absolutely beautiful! The installers were wonderful!

Everything went smoothly from the consultation appointment through the install.

Very professional

Our project was unknowingly put on hold and the only reason we found out is because we called you. Even after that was realized we had to wait over 6 weeks for our shower.

Once I 'signed off' on my project (two tub to walk-in shower remodels) I discovered a minor issue. I made repeated calls to the number I was given for my 'project supervisor' and never got a call back. After project customer service is very important to me, and this showed me that if something comes up after I sign off on the 'completed' project, there would most likely be NO after project response from this company. I won't be using them again in the future, nor will I recommend them to any family/friends.

Your crew did exactly what they said they would do, all in one day! I really did doubt it when they said they could do it!

Long Home delivered on what they promised!

The estimators constantly got the wrong measurements of one of our bathroom stalls even though we corrected him at least twice. This resulted in a two month delay. Otherwise, the workers were professional and did a great job! Once the actual work started, we were also kept apprised of the status.

Very little update on the status of the work schedule was provided. Also did not get a detailed explanation of the cost and what was covered until phoning and requesting this information. Also the original loan payment did not process. I was not notified and had to call. The accounting dept. had the account charged number written incorrectly.