About this company
Next Door & Window
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Reviews 81
Of 81 respondents, 81 left a reviewRecent reviews
Review in Madison, WI
The door product itself is good, and the Salesperson was nice to work with. However, our first door was damaged and the frame that was ordered was not what came on the install. The Install crew was great and helped us decide not to accept the damaged door and incorrect pieces, even though it would be a hassle to restart the process. From that point on, the service we received from the company was poor. The project manager was evasive and did not address our concerns. He took no accountability for the damage, incorrect parts, or for not catching any of those issues prior to the install date. We were expecting a replacement to be expedited at a minimum, but that was not the case, and we were given the same vague timelines as before. There was no proactive communication or updates, and we had to follow-up often. Eventually it seemed that Drew took over communication, which was appreciated. But that really showed us that the project delivery teams and scheduling teams were not helping. So the Salesperson and Install team were supportive and of high quality, but the process itself, the poor project management and the lack of accountability and urgency when issues arose was very distressing. If the experience we had was addressed or our concerns respected, I could see recommending because of the good pieces, but not overall at this point.
Kurt B.
Mike S.
Review in Madison, WI
They were on time and very efficient in what they did. I hardly even knew they were down there, and they did not make a mess. There was nothing to clean up after them.
Liv S.
Robert T.
Rick R.
Steve F.
Robert B.
Joe O.
Orlando A.
Nancy S.
Stephen F.
Additional comments
Salesperson Performance
Salesperson Performance - Great follow up on project
Joel B.
Joe Q.
David S.
Sandra M.
Mike D.
Sarah S.
Ann Y.
Review in Madison, WI
Next Door & Window is completely overpriced.
Denise G.
Kathy R.
Carol G.
Review in Dousman, WI
They were attentive, responsive, and friendly.
