There were three areas that stood out to me when I did a postmortem of my Next Door and Window experience.

1) I Financial transparency during the process. I expected and received straight responses to financially related questions. In one instance there was a credit applied to my estimate based on an installation modification. Both the nature of the change and the cost impact was explained to me.
2) Pleasant experience - Staff we dealt with enthusiastic about making this a pleasant but professional experience for me. I never got the sense this was a ”production”. The employees really seemed to enjoy working with each other and were enthusiastic about the product.
3) Installation of new windows - The days leading up to the installation of the windows were an absolute nerve racking experience for me. I had visions of hornets, spoilers, flies, etc. invading my home through 8 gigantic openings where the old windows were removed. What if it rained, snowed, wind. Rational or not, this was by far, the most stressful part of the window replacement process for me to deal with. On the day of the installation, a small cadre of staff appeared and said it was fine for and my wife to stay in our home if we didn't mind some noise for the next 4 -5 hours. We were thrilled. What transpired next was nothing short of amazing as the installers removed the old windows, prepared the openings for the new windows, placed and sealed the Marvin windows. This was done in a professional, well organized and very neat and clean manner. The installers were polite and always sensitive to our presence.

Overall, I am very happy with the installation and the quality of the products. However, I had issues with communication about delays related to the project, which resulted in almost 3 months of delay without proper communication.

Areas Of Satisfaction

Areas Of Satisfaction - The sales representative was fantastic. They recommended exactly what I needed, and they had it. The crew was amazing. They were so clean. They were insanely good and respectful. I have never had a crew work at my house that was so organized and clean. I loved it.

Areas Of Satisfaction

Areas Of Satisfaction - The overall quality of the interior trim work exceeded my expectations.

Schedule

Schedule - When I had to make a change due to unforeseen circumstances (a Canada goose laid an egg in a planter on my deck. It’s true, you can’t make this up!) you were very flexible about rescheduling.

Areas Of Satisfaction

Areas Of Satisfaction - I love that the team did everything to completely finish the job, including painting.

The estimate to the final installation of the windows was flawless. Everyone I spoke with answered all my questions and made helpful suggestions.

Next Door & Window did excellent work. They were fast, efficient, cleaned up afterward, and the windows work perfectly.

Areas Of Satisfaction

Areas Of Satisfaction - I felt that Next ticked off all the boxes I had. I love the patio door. It’s beautiful quiet and closes very easily. True test will be this upcoming winter but so far it’s fantastic. The installation crew were knowledgeable clean hardworking and left my home in the cleanest condition. Everything was done thoughtfully and exacting. Best crew ever. I went with Next because I had doors installed by them at a house I owned in Downers Grove. Great job there. Great job here. I’m extremely satisfied.

Great work!

The service was really good and professional. The quality of the work and the quality of the door was very good.

Areas Of Satisfaction

Areas Of Satisfaction - The exceeded with the installation, were very professional and did clean work. It was done very fast.

Additional Comments

Additional Comments - So far, everything is working fine. Installation was very efficient.