Our first project manager, Angela was unwilling to work with us and honestly, quite mean. We received a project manager, Jesus and he has been much better and very willing to help. Overall, the service has been extremely slow and I would have to rethink ever using the recommended contractor though USAA.

Our ceiling repair had to be redone 6 times. Items on contract were not completed. Unprofessional site manager. Unrepaired damaged by contractors.

I would recommend them. I received their services and it was very professional and efficient.

They were punctual, if there were any delays I was notified, respectful, very organized, and cleaned up after themselves.

Quick response and kept us informed. Made the process so easy.

They were very good workers.

I would recommend, I will encourage Meridian to come up with a better communication system between them and the customer.

I would definitely would not recommend them. Craftsmanship was mediocre and the entire project took forever.

Yes I would definitely recommend Meridian.

The Meridian team is highly skilled in what they do, especially as they are sandwiched between the customer and the insurance company. Meridian is very responsive and also does a good job expediting the work once the final project approval came from the insurance side.

The damage was restored to exactly how it looked prior to the fire.

It's not the higher ups, but the people that they have working for them. I had several problems with them.

I would definitely recommend a friend and family, very professional

I experienced professionalism and timeliness.

This rating is for the contractors that did the actual repairs in my home and not for the pack out/pack in crew which moved my belongings to a storage facility. I was quite pleased with the work the crew did on the actual home repairs. I was extremely disappointed in the crew that did the pack out/pack in job.

The pack out/pack in crew did a great job with the furniture and dishes they packed except for the 2 large floor clocks that they moved. They broke both the clocks and then implied that they were not working before they moved them. Eventually they had a clock repair man come and repair them. But I really did not like the implication that they were not working before they moved them. This was the response for everything I told Maria was broken. I was there for both the pack out and the pack in and I had nothing turned on or running at the time, If they needed the items "on" for photos all they had to do was tell me and I would have turned everything on. The large 3 section entertainment center in the living room is lighted and it needed to be wired together so all the lights would come on with one switch in the unit. They took it apart but they did not get the sections reconnected back together properly and it would not light. I discovered this after they had left and I had to get a tall ladder and try different combos until I figured out how to reconnect it properly so it would light again. Since I did not take it apart this was not so easy for me to do. I had to keep getting up and down the tall ladder and move it from section to section. My power couch recliner was not plugged in properly and would not work. In order for me to use it I had to get down on my knees to plug the unit together and into a wall outlet. I did not discover this either until they had left. I had packed all the drawers so everything could remain in the drawers, but they took everything out and dumped it all in boxes and then just put the stuff back in the drawers anywhere they could fit it. I had dog clothing with my underwear and not one drawer was the way I had left it. When I had movers move me 700 miles in 2005, they just wrapped the drawers and told me everything could stay in the dressers. This dumping out of all my drawers was so unnecessary and has caused me a lot of work to get them back the way they were. Even my secretary drawers were emptied and then put back anyway they could get the stuff back in. I have my entire house wired for sound with speakers in every room and made sure the flooring people kept all the wires coming up through the floors so it could be put back that way. They disconnected all the speakers in every room, but they did not put them back reconnected to the wires coming out of the floors. Nor did they connect the speaker wires to the sound system. I have not yet got my speakers reconnected or my sound system working. My secretary has a complete light kit I had installed that lights the top. It worked before they moved it but now it does not light. It has to be removed and replaced as the unit cannot just have the bulb replaced. They backed their huge, fully loaded and very heavy trucks across my grass in two places trying to back the trucks out of my driveway, making ruts in the grass. I had told everyone I have an in-ground sprinkler system so no vehicles can be on my grass. Of course, all of the people except Maria did not speak any English so it was not easy to communicate with them. I told Maria I wanted 2 bags of Miracle Grow Lawn soil 1.5 cu ft each to put in the ruts they made, and I sent a photo of the bag of soil too since I knew English was not her first language, in an email. She came with 2 bags that were .75 cu ft which was only enough to repair one side of the lawn where the ruts were. When I told her she got too small of bags she said she could not find the larger bag, but she eventually bought 3 more of the smaller bags of soil. If she knew she did not get the right size bags, then she should have brought enough of the smaller bags to make up the difference instead of just bringing 2 small bags and hoping that I would not say anything.

I was satisfied with the job. I want to give special attention to Jesus. He was the Project Manager who worked with me.

Meridian Contents was on point with everything that was supposed to be done. Some things they went above and beyond without thinking. They were always on time and provided great communication. I have nothing but kudos for Meridian Contents.

Recognized Excellence

Recognized Excellence - Jesus, the project manager, was constantly in communication with me regarding the timing, pricing, what needed to be done, and when payments were due. The communication was very open.

Recognized Excellence

Recognized Excellence - I would like to recognize Angela. She was fantastic and communicated very well with me. I knew what was going on throughout the whole project.

Additional Comments

Additional Comments - It was an excellent experience. They did a feat job and were accommodating to our needs.

Meridian Contents provided excellent service.

Brett Eller, the project manager was really hands-on.

They very attentive to our requests, they handle our things with extreme care, they were very professional and delivered a very high quality work.