Great company all around. Professional, courteous, on time and clean. 10 out of 10!

Mad city is very professional and the work in the house looks great.

Friendly attitude and attention to details

Cabinet Doors look amazing, but the trim work is just ok.

From the start to the finish everyone and I mean everyone that had a part in our windows experience we give them all a Big 10 , which 10 is the best.

My bathroom looks amazing !!! And the installers were awesome

I like all the I like how the guy did my work so fast

Quality of work

Mad City did a very nice job with the shower …..the Project Manager was very professional
!!!!

There estimate was the lowest of 4. They were very professional but friendly. They were always on time & worked very hard the whole time they were there! I highly recommend them!

The whole process from contacting you, working with your sales team and your install crew has been very positive. Happy to have a new window that opens and closes and a new sliding door that slides with ease.

Everything from sale to install went smoothly and I didn't feel pressured from the onset.

The installation occurred sooner than expected and the installer was very professional and prompt. The job was done in one short day!

The installers were all very professional. Knowledgeable about their job and worked in an efficient manner.

I'm not sure you could improve much. The sales pitch was too long and too high pressure. The door looks great, but I'm not certain it was worth the cost.

From the gentleman that came to my house to tell me about my city to the men that installed my cabinets were friendly and courteous and easy to talk to, and I love the product

The windows look great. And the installation was great.

I will definitely recommend Mad City to friends and family looking to do renovations in their home. Our experience with the renovation has been excellent. We are quite pleased with the results.

I love the product and the installers

Yes, would definitely recommend!

My bathroom looks amazing and with a lifetime warranty. What more can you ask for??

Punctual, quality of work, and knowledge of staff of both the salesman and installers.

Ontime, efficient process

Almost finished in one day, had a fancy window, and brought specialist in to finish in the next morning. Did a beautiful job.

Have already recommended to my neighbor friend who has leaky windows. She is presently in school. But am happy to recommend to others

Would recommend Mad City in a heartbeat. Was pleased from beginning to end. They were so easy to work with and the quality of the work was great.

I felt that I had to supervise some of the construction. Having experience with many remodeling projects some of the work wasn’t up to code. I had to call the manager to see that the work was finished correctly.

I would recommend this company if you want to refurbish your existing cabinets. I am very pleased with the outcome of my new cabinets. I also love my soft close cabinets/drawers. This refinish has far exceeded our expectations. Also I appreciated the customer service with them returning to enhance our drawers. Much easier to open/close now.

Overall process very user friendly and answered all my questions to satisfaction, courteous, polite, timely and staff knowledgeable about the product and installation procedure, etc.

Sales person was knowledgeable and measuring and installation was good

We love our new windows and sliding door! We would certainly recommend Mad City to anyone who is looking to replace their windows. Our salesperson was personable, knowledgeable and prepared with detailed information about the windows & services provided by the company. Communication with the company was easy. They had no problem working around our own previous commitments when scheduling the installation. All employees whom we dealt with on the phone and in person were friendly, helpful, and gave attention to detail.

The installers were great even the punch out guy was top self.

I like the quality that was put into the shower,

They were on time and followed up when I reported damage done accidentally by the installers. Had it fixed in a week.

I would, and have recommend your company to several of my friends.

Installer did this transition from tub to shower by himself having to take a cast iron tub and tile walls out.He did a good job installing the plumbing and walls. When hanging the shower rod it was hung to high and the curtains were above the rim of the shower floor.I spoke to Nick in Wisconsin who is operations manager and with in a day he had another installer come and corrected the issue.Excellent customer service.

I will recommend mad city in the future to my family and friends

The new shower is quite beautiful and functions well.

I loved the interaction with each of the installers. They were friendly,professional, and precise in every measurement. They made sure everything was cleaned when they were done.

I thought more time was allowed after signing before starting installation based on an agreed upon start date. Also Mad City sent this for a loan in August 2025, which was paid in full in Sept 2025, and is still showing as unpaid with TransUnion as of November 27, 2025.

The installation was perfect. Daniel worked so hard.

We

I was very satisfied with the installation. They did a great job. I gave them a 5.

Installation was great. Customer service was superb.

They do a wonderful job.

only issue is high cost

Too expensive

Make sure as a customer you go over every item in your contract you are going to agree on.

There was a crack in the drywall 1 - 2 inches from where the new shower was to be installed. The sales rep said he would put in the instructions that the hole would be fixed during the install. The installer’s supervisor made the hole larger by looking at it to determine if he would fix it. He didn’t fix it as it was not in the contract—we needed to read the contract closer. 2) it was a 2 day installation and communication was not good between the installer and plumber—we had NO water from 3 pm one day- through the night- until 8ish the next morning. Couldn’t go to the bathroom, cook, drink water with my diabetic medicines since we only have 1 bathroom. The next day the installer told us he had turned the water off at the shower and told the plumber to turn on the rest of the house water before he left. We have photo which we plan to put on social media when& if we are asked by neighbors about our installation.

The instalers were skilled, knowledgeable and courteous. They cleaned up and took the trash with them.