Price too high, problem with installer error, no communication, 1 day installation turned into one month to finally finish.

Your installers Quinn and Bryan were AWESOME. I want to make it clear that what I share in this feedback request is in no way shape or form against either one of these guys. Quinn and Brian were excellent, very thorough, and explained everything that was going on.

That being said, I was disappointed that within 30 minutes of the installers leaving the door broke. There was some piece that broke off in between the doors. Both Quinn and Brian came back removed the door fixed it and then left but within 30 minutes of them, leaving the second time the door broke again.

I called your home office and I called the number that was left on my documents for the supervisors, but no one answered. I called the home office again. Got a hold of someone who said that they would transfer me to the service department and they transferred me to a voicemail. When I called back to explain that I could not shut my door and that I have a very expensive hole in my house I was told that he would send an email and ask to have someone contact me ASAP.

At that point, it began to feel like I was going to be stuck, not able to leave my home and with a patio door that will not close. I replaced my patio door because of how much it was leaking, but the gap that was left behind from the door you installed was much larger than what I was previously experiencing. My rating is a three because of this. On top of that, there were some cosmetic damages to the door that you sent with your installers. There are big scratches on the side and a hole in the screen, which means that someone will have to come back and fix that with additional time off of work for me. I’m aware that you could fix the screen if I’m not home however, the way my property is you cannot get to the door without climbing over the fence so it’s unlikely somebody would be able to fix those things when I’m not home.

You’ve been out twice and it’s still not right

Friendly professional sales and

Too many issues with installation for something that costs so much

Other than the price, I am happy with everything.(I do construction projects on the side, and have a tough time watching & paying to have others do projects) The sales rep did a great job explaining the shower and the installation went smoothly. The shower is beautiful and much bigger than the old one. So far no problems!

Things had to be fixed after completion-also the plumber didn’t know what he was doing

The windows look amazing they're exactly as they told me they would be.

TerribleFollow up, not satisfied with the final product

Love the windows, great and very professional sales guy and installers are very professional

Workmanship and people we dealt with were excellent.

I was impressed with the speed of installing my shower.

on time and installed in one day

Have lower prices

Working with Mad City was so easy. No numerous emails. Everything precisely spelled out.

very efficiant i like the windows

Somebody was supposed to come in and inspect windows after they got in been waiting. Called but no call back

We have to live with this for a while before we can recommend anything.

Did not get door that we talked about

If you are considering a shower upgrade, I highly recommend this service. It has made a huge difference in both the look and function in my bathroom!

We were so very pleased with the workmanship and the product that we're going to have them back to complete the laundry room and the three bathrooms upstairs

Like the way they fit.also like the way the color came out.

Very professional

Prompt and clear information supplied. Jeremy was an awesome and professional installer, would recommend!

Installation was thorough and professional. Good experience all around.