The two day process and the great installment by Dewish.

We love our new shower! The whole process from the sales call to the installation was professional and most importantly they were here when they said they would be!

I contacted Mad City to remodel my shower due to a leak that ran through the floor into my dining room ceiling. I didn’t use the shower for 3 days even though they said to not use it for 48 hours.
When I used the shower I noticed water outside the shower on my floor. I contacted them to get it fixed and they said they would call me within 2 days. I have not received any response yet and I have spent way too much money to have the same problem.
I will contact them again today and I expect them to get this issue fixed

Great service from start to finish. Quality windows and craftsmanship! Our home has struggled all winter to stay warm. Since we got our new windows my furnace is no longer running all day. Glad we invested in a company who takes pride in their product! My house also looks brand new. Curb appeal is up.80%.

I liked the variety of options for my tub, tile, and fixtures.

Your service is horrible. Put in request Wednesday 2/25, waited 48 hours no response. Called Field manager on Friday and he put in service request. He said he would call me on Monday. No call so I called him. Said he would check status and call back. No call. Finally heard from service today and they can't get to it until this Friday. I will be the 1st appointment around 9-9:30. We'll see.
Week 1/2 for service on a new install is a bit much

Fast friendly service of good quality

I would definitely recommend Mad City windows and Bath . Was a great job by everyone and will enjoy the freedom to feel safer taking a shower .

Love the finished look. Will was very professional and friendly.

Overall a painless experience throughout. Good communication through the process and my intstallers were very curtious, and efficient.

The shower installer Dewisth did a 10+ job on installing the shower over 2 and a half days, however the Mad City sales experience was not what we expected.

They were on time and on task.

Excellent work by installers very professional guys

Let me know step by step what they needed to do before they would start. No hidden crap ,I appreciated that.

I will not be recommending this company to anyone.

Prompt followup

I got both my bathrooms done. I love the shower product

It was a pleasant experience all the way around. Love that you were not pushy. Love the warranty, it was such a fast turnaround, you were 6-8 was ahead of schedule.. worked out great..Our reason for the walk in our sister is moving in with us and is having knee replacement surgery March 3rd. WE are Soo satisfied!! Also love the easy clean!! THANK YOU SO MUCH 😊🐾🧡🙏

Shower is beautiful, so glad they got it all done!+

Great experience. Great outcome. And the people installing did a fantastic job.

All of the associates who work for Mad city showed up on time, were very professional and informative.

I would highly recommend Mad City to others based on the outstanding service I received. The team was professional, responsive, and attentive throughout the entire process. They took the time to ensure everything was handled efficiently and with care, which made the experience smooth and stress-free. Their commitment to quality service truly stands out, and I would not hesitate to use their services again or refer them to others

This is a great product and I would recommend it to family and friends.

The price was manageable, the product was of good quality, and the installation was complete in 8.5 hours

All in all you get what you pay for.

Quick professional removed all waste

Good quality, professional installation and install finished when they promised in the two day time frame.

Great customer service to my inquiries .

Excelent quality window with 3 panes and great looking with full opening capabilities

The people , information, timeliness, and prompt service was refreshing. They did what they said they would do

The overall quality and experience was Outstanding

Fast, great quality work from a great team

Everyone was very nice, work was completed in a timely manner, and the installer was very clean during and after the work was done.

We love the shower

Expert installation by Sam. Professional and quality.

Fast, one day installation and cleaned up mess. Kept me informed on progress.

We absolutely love Mad City, they talk to us about the job, gave us options and when they did the work, they were very professional and kind and did an amazing job, I shared it on Facebook and have recommended them to quite a few people,thank you for an excellent job!

On Time Professional efficient

Everything! From Eli to the installer. We will be recommending to friends and neighbors.

I have already told friends

Salesman vs scheduling times different. Company did make right but I had to complain first.

The crew was great! They put in a long day having to drive 3 hours one way. They were cheerful, professional and explained everything they were doing.

Prompt and competent and quality work.

The entire process was great from start to finish.

The company was timely and great.

Love the new windows. All personnel quite pleasant and easy to work with.

I was so pleased with the work and results. Everyone was so nice throughout the entire process.

I felt like they valued me and my home. The service was friendly from salesman to the man who measured to the team who installed my windows. It was a smooth, easy and quick experience from start to finish.

cost prohibitive to most. Sales tactic is high pressure even though you all say it's not high pressure.

Easy to work with. Friendly and professional.