Lots of hold ups. Still not happy with counter top. One side is rounded and the other is square. Also trim on cabinet is about 2 inches to short.⁹

If we ever have another house we would be more than willing to use mad city again

Jeremy was very professional and considerate. Did a great job installing our new shower.

Very pleased with end product, a bit pricey

It was a bit of a hard sell. I normally don't fall for that but I did this time. He was here for so long and I think I was just worn out.

Mad City was quick to respond to our request for an estimate, came to our home, and took the time to hear what we needed.

I do not recommend any product to anyone. I will share with them my opinion about the product. I will answer any questions. But the choice must be totallhy theirs.

They were kind of sloppy with caucaking. There was one seam and it was not smooth. They had me sign the inspection sheet before I inspected it

I also had to have a water heater replaced as part of this remodel. After the new water heater was installed, I went several days without hot water. After 3 visits from the company that installed the water heater, they crawled under the house to find the cold-water value that was left in the bypass position, leaks under the house and " a mess" in the plumbing work that was done. Now I have to have someone come out from Mad City and fix an installation that was only completed 5 days ago!!

The one person who installed the shower did a great job. You said it would be installed in one day, no way one person could install in one day. If you are going to say one day to install you need to send enough people to do the job.

#1 I liked the sales person, Alex Miller. He sold us on the quality of your materials. He was trustworthy.
#2 The man who came to measure also was trustworthy. He was efficient and friendly and knew his job.
#3 Jose the installer was very trustworthy, kind, friendly and both were extremely skilled.
There was not one bit of a mess. I hardly believe they were able to get so much done in so little time.
Only time will tell if the quality of the product is as good as you all say. It certainly looks very, very nice and I am happy with the appearance.

Caleb did an excellent job with installing my shower. He worked non stop and made the shower look beautiful!!

I already recommended u guys to a friend at work

Salesman was great!

I really liked the folks you out to my hone. Very friendly and respectful of my home. I do have 2 concerns. On the monday after installment, the city building inspector stopped by to check out the framing and he told me he did not get any pictures from Caleb. The shower was finished on Friday. I guess that's on mad city and the city of fort wayne. My 2nd concern is the shower head. I tried out the shower, and noticed water coming out a small part of the shower head. Was something not connected correctly?

The windows are not only beautiful but energy efficient. The style really just made the look and value of my home so much better.

The representative and our installer were very pleasant and professional.

The sales process was amazing and the product does what it says. The widow quality is top notch and installation was fast and friendly.

The installer was excellent. I would recommend him anytime to do anything for me at my own residence.

The shower installers were friendly and everything looked good at first. But then I noticed no silicone on the grab bars. There’s a scratch in the acrylic wall from the curtain rod being installed. The installer tried to buff it out but can’t. I’m getting another side panel and hope it doesn’t happen again.

They did a great job Its beautiful Cost wise its is higher then an independant (local) contractor but the materials are exceptional quality

The windows are beautiful.

I liked everything from the salesperson to the installers. Quality seems quite good as well. The high price was a bit concerning, which is why I didn't give them a 10.

The new shower is made of top quality materials and looks very nice. The installer, Caleb, was very knowledgeable and courteous as he worked

Your two managers that came out to take care of setting up the project were two great guys. The installation was timely and the installers were polite and neat. A couple of things that we found. There is a defect in the base, about a dime size defect, feels rough and don't know if is something the installers dripped on it or is in the original base. I don't want to try to do anything until I hear from you. Also, we were supposed to get two grab bars. Another thing, the valve sticks out away from the backplate about 1-3/4". It just doesn't look correct.