I strongly recommend them. They have done multiple projects for me. All of their work was done efficiently and I was very pleased.

They were very diligent. They came out and did the work without problems.

Professional, excellent workmanship.

LaPelusa Hom Improvement is well worth the investment very professional, great quality and exceptional service.

I have recommended LaPelusa to friends.They have all given multiple positives responses to me.

Brian was always in communication for every step of the project. He presented many product options based on our input. The materials were of high quality. The crew was always punctual and communicated with us throughout the project. Our exterior facelift looks amazing. I highly recommend LaPelusa Home Improvement for you home remodeling project!

I already have recommended LaPelusa. They were responsive from start to finish with my work and did a great job.

Yes. Work was scheduled and completed in a timely manner.

I would definitely recommend LaPelusa Home Improvement to family and friends.

Such a great team to work with; not only from a quality standpoint, but personal as well. Very friendly, very professional and courteous with not only your property, but also your neighbors. Its very refreshing to work with such great people who do such a great job.

I would recommend LePelusa Home Improvement for any job in your home. They provide superior workers and professional treatment to their clients. The planning of the project is impeccable!

Areas For Improvement

Areas For Improvement - LaPelusa Home Improvements have never fallen short of our expectations. We have had prior work done by them in the last 10-15 years, along with our current project. They have always been very professional, and willing to answer any questions.

Areas Of Satisfaction

Areas Of Satisfaction - We are satisfied with the cost, quality of the product, and workmanship; especially for EPA regulations. They were able to complete the work in one day right before the Thanksgiving holiday and clean everything up afterwards.. They have earned a triple A rating from us!

Current Referrals

Current Referrals - We look forward to hopefully doing business with LaPelusa Home Improvements again for any future work, and we would recommend them to anyone in need of home repairs.

Recognized Excellence

Recognized Excellence - The salesmen, Brian LaPelusa, is very professional, concerned with workmanship, and financial situation. He is not closed minded and very willing to work with you. LaPelusa Home Improvements is a fair and kind-herated company.

Areas For Improvement

Areas For Improvement - They do excellent work and stand by their product.

Areas Of Satisfaction

Areas Of Satisfaction - I liked the ease of dealing with Tony.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the schedule and the cleanliness of the work area. They were always on time.

Sales Knowledge

Sales Knowledge - Brian really knows how to manage a project from quote to bid. He provided product and process insights that facilitated the design and decision-making processes.

Professional & Organized

Professional & Organized - Everything was presented in a very professional way, providing me with "what to expect" and potential pitfalls that have been encountered in the past with other projects. I felt very ready to start the process and at no point in time, did I feel like I was not prepared, rushed to do something, etc. The fact that all major decisions had to be made before we started the job and all products ordered really made for an easy project.

Schedule

Schedule - Definitely. Brian set very realistic timeframes and even came in ahead of schedule.

Construction Quality

Construction Quality - LaPelusa's vendor relationships are very solid, knowledgeable, and helpful. While I had some idea of what I wanted, Brian's experience with other projects provided valuable insights and guidance to make things really come together.

Communication

Communication - We worked out daily communications so that they worked for everyone. I knew what to expect the next day, week, etc. I had plenty of time to make final decisions. Brian came to all meetings with his "list" which made things very efficient. Unscheduled on-site issues were minimized.

Clean & Safe

Clean & Safe - We lived in the house during our renovation. Every day, the site was cleaned and we did not have construction trash to deal with. LHI removes everything to a location so you don't have a dumpster or trash to haul curbside.

Value

Value - When I hear other renovation war stories about delays, wrong things being delivered, cost over-runs, etc., you come to appreciate the planning and project management skills of the LHI team. I love the results of my project and the organization, management and knowledge of the LHI team, and especially Brian, makes it all worth the price. You definitely get a great result that is as painless as can be.

Recognized Excellence

Recognized Excellence - I would like to recommend Brian and the two installers. I would have called Brian back to tell him how much I appreciated the effort except that I lost his card.

Areas Of Satisfaction

Areas Of Satisfaction - They went over and above what was needed. I was very impressed with the clean up. They were very helpful. The workmanship was fantastic and they did the best things they could for the house. Between the salespeople and the workers, they were all very friendly and worked well together.

Recognized Excellence

Recognized Excellence - They were all very good. Joe, Jr. in particular, made good suggestions and handled the job well. I was very impressed with his work and suggestions. He did the best he could. They all handled it extremely well.

Areas For Improvement

Areas For Improvement - Actually they exceeded my expectations. I feared that replacing my windows would be an extremely messy job and was pleased that everything went well leaving me with a minimum to clean up.

Areas Of Satisfaction

Areas Of Satisfaction - Brian was knowledgeable and very helpful when he showed me the various styles of windows. He definitely was instrumental in helping me choose the best windows for my home by answering all my questions and addressing my concerns. Albert and Victor were superb workers who paid attention to detail and took pride in a job well done. And the work was completed on time with no delays. I love my new windows!

Current Referrals

Current Referrals - Not at the current time. However, I would gladly recommend LaPelusa Home Improvements to friends and family.

Recognized Excellence

Recognized Excellence - Brian LaPelusa, Albert, and Victor.

Areas Of Satisfaction

Areas Of Satisfaction - I was so impressed with their attention to detail, and with the respect they had for my property, which really is highly important to me. I had many workers here at the same time they were here, so I can actually compare. They are very honest, and they gave me the impression that they were treating my home like it was their own, which you don't get very often from contractors.

Recognized Excellence

Recognized Excellence - LaPelusa has worked on our home once before, and I just can't speak highly enough of the entire LaPelusa family. They helped us out when we really had an issue, even though they didn't have to. There was an accident where a car hit our home, and they were the only ones who came out right away to help with the initial damage control, even though they ended up not doing the job for us. LaPelusa Home Improvements is just a wonderful organization, and I hope they stay in business so I can get all my windows put in by them!

Areas For Improvement

Areas For Improvement - N/A

Areas Of Satisfaction

Areas Of Satisfaction - Brian worked with me to find a solution to a tough problem and then had the project expertly installed.

Schedule

Schedule - They are very good about staying on schedule.

Areas Of Satisfaction

Areas Of Satisfaction - The craftsmanship and the work they do is excellent. They stay on time. They come when they're supposed to come, and do what they're supposed to do. If they make a mistake they are honest and fix it right away.

Areas For Improvement

Areas For Improvement - They didn't fall short in any way.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with their high quality workmanship.

Areas Of Satisfaction

Areas Of Satisfaction - Overall, I am 100% satisfied. They were very professional, they cleaned everything, and they communicated along the way.

Recognized Excellence

Recognized Excellence - Brian and his dad were very good. The whole staff was outstanding.

Recognized Excellence

Recognized Excellence - They all did great jobs. Lawrence was great. Albert was great. Everyone was great. We're very happy.

Areas Of Satisfaction

Areas Of Satisfaction - Good communication with Brian LaPelusa, one of the owners/principals. That was key, getting his personal attention. His workforce was top-notch, as well.

Recognized Excellence

Recognized Excellence - Brian and the crew he sent out to replace our front door were great, and I'd recommend them to anyone else looking for similar work.

Additional Comments

Additional Comments - We liked our experience so much, that we've recommended Brian and LaPelusa to several of our friends, and have asked them for a quote on other projects.

Clean & Safe

Clean & Safe - One day I came back home to get something I had forgotten. I was surprised to see just how neat the job site was. The job was nearing completion and the carpenters had their table saws on blue mattress pads. They had a broom and a dustpan nearby and all the sawdust was swept into a neat little pile. I was impressed and pleased that someone else cared about caring for my home as much as I do.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the workmanship. My husband (deceased) used to be a general contractor, so I know what good work looks like. My home is older and doesn't have a straight, level, or plumb line in it. The capenters had to make amazing cuts to make all the new molding look good. They did a great job.

Additional Comments

Additional Comments - More support for LaPelusa: the only parts of my home that didn't get remodeled were the 2 bathrooms. Provided I have the funds, I'm planning on having LaPelusa do one bathroom in 2012 and the other in 2013.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their knowledge and experience.

Areas Of Satisfaction

Areas Of Satisfaction - The fact that they didn't start until they knew they had all the materials so there weren't any unexpected delays was probably the key factor in their success. The communication and planning went well. I knew when things were going to start, when things were going to happen, and what would happen next. That was important for our entire family because we lived through these renovations.

Sales Knowledge

Sales Knowledge - BRIAN ALWAYS WENT ABOVE AND BEYOND ON ALL ASPECTS OF OUR PROJECT. GREAT COMMUNICATION NO MATTER HOW MINOR.

Recognized Excellence

Recognized Excellence - BRIAN LAPELUSA WAS EXTREMELY DETAIL ORIENTED WHICH IS WHAT I WANT WITH THE SIZE OF THE JOB WE HAD DONE.

Areas Of Satisfaction

Areas Of Satisfaction - I liked their willingness to customize the job according to my needs and they refinished one portion of the job to make it better on their own initiative.

Recognized Excellence

Recognized Excellence - Brian LaPelusa mastered the project, sales, and meetings. He did an exceptional job.

Areas For Improvement

Areas For Improvement - They are great! They are excellent with follow up. They didn't try to get me to spend extra money.

Recognized Excellence

Recognized Excellence - Tony and Tony Jr. The installers did a fantastic job too.

Areas Of Satisfaction

Areas Of Satisfaction - They always do what they say they will. I've had them do a lot for me, and I've always been satisfied.

Additional Comments

Additional Comments - I like the work, and I think they gave us a fair price for what we had done. If anything goes wrong they always come back and stand by the merchandise. I have used them several times, and I have always been satisfied.

Construction Quality

Construction Quality - The quality of the materials and the workmanship was off the charts. I was very happy!

Areas Of Satisfaction

Areas Of Satisfaction - The installation crew was very punctual, timely, and open to answering questions. One of the installers let me watch the whole process from start to finish so that I could see what was going on. There was never any hassle, we joked around as if we'd been friends for years. They were professional, and kept me in the loop. It was quite an exceptional experience.

Recognized Excellence

Recognized Excellence - The salesperson, Brian was very accommodating. My porch and door installation were the first major construction projects I've had done. I was a bit of a novice, but in the downtime between conception and installation, Brian was very attentive and open to suggestions. The two other jobs I have had done with other companies did not go as smoothly as this one did.

Areas Of Satisfaction

Areas Of Satisfaction - They did a good job with everything. The price was right and the whole package was good.

Areas For Improvement

Areas For Improvement - They are just terrific. We have used them for many years and will continue to do so.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the end product and Brian's professionalism. He is just a wonderful representative of the company.

Recognized Excellence

Recognized Excellence - We have always dealt with Brian. He has been wonderful so we continue to use them.

Additional Comments

Additional Comments - We are just extremely pleased with them and always have been. We look forward to working with them in the future.

Areas For Improvement

Areas For Improvement - There were no areas that I was unhappy with.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their follow up and how they made sure things were done right. If there was something that was concerning or a minor problem, it was resolved very quickly so they didn't leave me hanging or unsatisfied at all. I always felt that they had our best interest at heart.

Recognized Excellence

Recognized Excellence - Brian was outstanding.

Additional Comments

Additional Comments - I would highly recommend them to friends and family and I would use them again if I had the need.

Value

Value - I'm always pleased when I see their truck driving by because I know someone made a good decision.

Additional Comments

Additional Comments - They are sensational. I would highly recommend them to anyone.

Areas For Improvement

Areas For Improvement - I have used them 3 times now and have always been perfectly satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the consistent and clear communication from LaPelusa Home Improvements. They made sure we knew what was going on, what their plans were, and if their was a problem we knew what the solution would be and how they would do it.

Recognized Excellence

Recognized Excellence - Tony is the king of customer service. He never kept us in the dark. We were always informed of the current status and he did everything in his power to make sure the timetables were met.

Additional Comments

Additional Comments - It was a great experience, once again, and I would recommend them to anyone.

Product Selections Process

Product Selections Process - Very effective. Had some different grades and qualities and he was very educative and informative in explaining the different ones.

Areas Of Satisfaction

Areas Of Satisfaction - They said that they would be there at a certain time, and they were. They said they would clean up, and they did. Everything they said they would do they did, and we really appreciated that.

Recognized Excellence

Recognized Excellence - Brian came everyday and checked. It was good knowing if there was a question I could ask. There was nobody that didn't seem like a slackard ,the all gave 110%, and they all seemed to truly enjoy their work.

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship and the neatness of the job. They got it done as quickly as possible.

Recognized Excellence

Recognized Excellence - The foreman was very good.

Product Selections Process

Product Selections Process - They were very effective in making sure I had the right product for my purposes.

Areas Of Satisfaction

Areas Of Satisfaction - I was most impressed with their attention to details.

Recognized Excellence

Recognized Excellence - All were great.

Product Selections Process

Product Selections Process - If they recommended certain products they would tell me all my options: the best, the middle and the least. They told me "Here's what we recommend and here's the reason we recommend them." They make construction and remodeling as painless as possible.

Areas Of Satisfaction

Areas Of Satisfaction - They worked very closely with our architect. When they ran across certain problems they were able to resolve them and there were no surprises. They block off your house so you don't have to deal with the construction area so it makes living in your own home more easy.

Recognized Excellence

Recognized Excellence - Tony Sr.

Areas Of Satisfaction

Areas Of Satisfaction - The fact that they kept their word, and finished on time, and everything was done meticulously and left it clean.

Additional Comments

Additional Comments - They do exceptional work.

Areas Of Satisfaction

Areas Of Satisfaction - I valued the ideas that Brian had for improving the project. He offered ideas and did not try to "hard sell" them. Again, he was sensitive to commenting on our ideas that he might not agree with or could be done a better way

Recognized Excellence

Recognized Excellence - Yes. Lorence, the carpenter, was very easy to deal with and he was very good at what he did

Product Selections Process

Product Selections Process - very effective; showed us recommended selections and comparable items

Areas Of Satisfaction

Areas Of Satisfaction - LHI is very effective in coordinating contractors, suppliers, inspectors, etc. We never have to speak with anyone except LHI.

Product Selections Process

Product Selections Process - Simple and clear, happy with results in the extreme.

Areas Of Satisfaction

Areas Of Satisfaction - How polite everyone was, Brian coming daily to check work, keeping the job on track, terrific workmanship all around.

Recognized Excellence

Recognized Excellence - Brian certainly and his crew. Have not had the good fortune in dealing with anyone else with the company but would surley look forward to working with any of them.

Additional Comments

Additional Comments - We cannot express our satisfaction with everything you've done, we try to mention LaPelusa every chance we get.

Clean & Safe

Clean & Safe - Extremely careful about cleanliness and neatness. Very helpful and cooperative.

Product Selections Process

Product Selections Process - Without a doubt, excellent. I have known this company and the owner for over 35 years.

Areas Of Satisfaction

Areas Of Satisfaction - Their knowledge of products, warrantys and ability to do a first class job. Employees are treated like family and all work together to do excellent work.

Recognized Excellence

Recognized Excellence - I certainly appreciate Brian's knowledge and presentation of what LaPelusa will do and how they will do it.

Current Referrals

Current Referrals - I always mention the work I had done and how well it was done to my neighbors and friends.

Additional Comments

Additional Comments - I appreciate this survey as it gets the word out about a company who knows what they are doing. And consistenly doing good work in our area based on friends I know who have had work done.

Recognized Excellence

Recognized Excellence - Tony Jr.